Business Process Consultant Resume

SUMMARY

Six Sigma Green Belt Certified Business Process Consultant with comprehensive experience leading cross - functional teams in the development, documentation, and delivery of process innovations driving the attainment of business goals.
Demonstrated history of accumulating and interpreting business requirements to formulate and deliver bespoke solutions for countering complex business challenges. Innate collaborative skills with an ability to direct project implementations and boost team performance through interactive training sessions.
Recognised for developing and driving process innovation through delivery of companywide projects to support attainment of ultimate strategic objectives.
Expert at eliciting business requirements and creating business requirement documents.
Possess remarkable expertise in requirement management, process analysis, business documentation, stakeholder management, and data analysis.
Skilled at managing changes in project scope, as well as identify potential risk and built contingency plans to mitigate risks.
Instrumental at implementing functional requirements in complex enterprise-wide systems.
Known for thorough tracking of requirements throughout life cycle and providing project status updates and reports to multiple stakeholders.
Strong quality adherence and meticulous gap analysis undertaken to achieve 0% defects in systems.
Recognized for defining, developing, and documenting software's business requirements, objectives, deliverables, and specifications on project-by-project basis in collaboration with internal users and departments and external vendors.
Known for creating, maintaining and managing multiple project documentation, including user guides, reference manuals, and training materials as appropriate.
Expert at creating test plans, test data and test cases from the requirements documents for complex testing efforts and user acceptance testing.
Proficient at utilising multiple tools and software as well as technologies, including JIRA, MS Visio, MS Office, TCS B@NCS24, SAP and software development methodologies (Agile, SDLC, and Waterfall).

AREAS OF EXPERTISE

Business Analysis
Process Improvement
Quality Assurance
Business Process Modelling
Project Management
Root Cause Analysis
Requirement Gathering & Analysis
Business Documentation
Stakeholder Management

PROFESSIONAL EXPERIENCE

Business Process Consultant

Confidential

Responsibilities:

Collaboratively worked with multiple cross-functional teams of 100+ associates, including business, technology, operations, risk, vendors, and compliance for documenting business requirements.
Ensured completion of business requirements, whilst ensuring consistency and feasibility unambiguous by providing leadership support in business requirement analysis, validation, and verification.
Achieved 95% FTR (first time right) for deliverables in core banking system project.
Implemented business and regulatory requirements in core banking system and its modules through feasibility study and close collaboration with technical team members.
Extensively documented business requirements for core banking and obtained sign-off through multiple stakeholder review.
Conducted impact analysis of change requests considering enterprise-wide Architecture of core banking system.
Identified and mitigated potential bugs by conducting defect logging, monitoring, root cause analysis and resolution using JIRA tool.
Received promotion within three years of joining to senior level on showcasing remarkable performance in execution of designated activities.

Confidential

Business Process Lead

Responsibilities:

100% SLA achieved under strict timelines in business documentation for client’s regulatory adherence.
Proactively identified improvement opportunities for business systems by providing effective recommendation for implementation of robust solutions.
Analysed client’s business requirements and processes through interviews, document analysis, workshops and workflow analysis.
Conducted root causes analysis of issues, provided project status reports and updates, streamlined deliverables, facilitated functional testing and performed data analysis.
Accomplished client’s regulatory and business needs in fast-paced agile environment through implementation of business requirements in core banking system.
Boosted end users’ knowledge regarding implementation of best practices for protecting data and minimizing errors by providing training on functional working of companywide software.

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