SUMMARY

• Working as a Sr. Business Analyst with over 8 years of experience in Ecommerce and Retail sectors to grasp the company vision and process flow, a track record of operating in self - organized, cross-functional teams and engaging successfully with key stakeholders and business communities.
• Good experience at B2B, B2C, Procure to Pay and Ecommerce portals web application developments and CRM.
• Experience in Multi-Channel Fulfillment & Inventory Management, Order Management and Omni channel retailing operations.
• Extensive knowledge in Software Development Life Cycle (SDLC), Project Management Life Cycle (PMLC) and software development methodologies such as Agile/Scrum, RUP, Waterfall etc.
• Comprehensive experience on Retail/Supply chain domain with knowledge of standard business processes like Inventory Control, Procurement & Allocation, Merchandise Planning, Returns, Warehouse & transportation management process and knowledge on POS.
• Extensive experience with packages like Endeca, FatWire, Unica, DemandWare, ATG Dynamo B2B Commerce, ATG B2C Commerce, Shopping Cart, Product Catalog, Merchandizing Catalog.
• Experience with both functional and technical aspects of project design and implementation in Warehouse Management System (WMS/PkMS).
• Well - versed in creating Wireframes using Azure & Visio for Screen Mockups.
• Comprehensive experience in Implementation, Upgrade, Production Support Projects specifically on Procure to Pay and Order to Cash process flows.
• Good knowledge in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, and SOSL.
• Deep knowledge of the procure-to-pay cycle, order-to-cash and key implementation issues in Oracle Sourcing.
• Experience in analytical tools (Google analytics, Adobe analytics & Core metrics) for reporting of ecommerce conversions, engaged visitors, readers, calls of actions, bounce rate and social engagement tracking.
• Highly experienced in defect tracking tools like JIRA and Quality Center.
• Extensive experience in Data Analysis, Requirements Analysis using Waterfall, Rational Unified Process, and Agile Methodologies.
• Strong experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Comprehensive experience in conducting GAP analysis, SWOT analysis, User Acceptance Testing (UAT), Impact analysis, Risk analysis and mitigation plan.
• Proficient in understanding business/customer needs and technology.
• Experience across Omni channel, Customer Order fulfillment, Product management, Inventory management, Forecasting and Replenishment.
• Comprehensive experience on multiple web Analytics projects involving end-to-end Adobe Analytics development, support, testing and data analysis.
• Extensive Experience in Gap analysis to compare As Is with To Be business processes and offered solutions.
• Strong knowledge of SQL and extraction, transformation and loading (ETL) process using SQL scripts.
• Experience in developing business processes and system delivery solutions for Point of Sale (POS), e-commerce and payment card systems.
• Extensive experience in extracting UI based information by querying the Oracle database using SQL queries.
• Good working experience at Master Data Management (MDM), Identity data, Trade Promotions Management (TPM) and Point of Sales (POS). Also Diverse experience in ATG E-Commerce and Retail services.
• Expertise in determining the customer relationship management (CRM) process and allocate the necessary resources for smooth functioning of the procedures.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Experience in SQL Server concepts like SSIS (SQL Server Integration Services), SSAS (Analysis Services) and SSRS (Reporting Services).
• Experienced of Data Warehouse Environment including Data Analysis, Data Modelling, Data Mapping, and Data Integration.
• Excellent skills in Business Analysis, Data Analysis, Requirement Analysis, Business Process Modeling, Data Modeling (ETL) and proficient in customizing workflows, activities and deliverables of existing business practices.
• Proficient in ATG ecommerce, ATG Merchandising, Point of Sale, Order Management, Carrier Delivery Management, Inventory Management, Return Management, Batch Order Processing, Gift Card fulfillment applications with Strong Retail domain Knowledge.
• Hands on experience in creating SQL Queries, Stored Procedures, Triggers, Views, Indexes in SQL Server with a strong understanding of data & analytics.
• Strong understanding in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project follow the Business Requirements.

PROFESSIONAL EXPERIENCE

Confidential - Secaucus, NJ

Sr. Business Analyst

Responsibilities:

• Served as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation. Educates the IT organization on the direction of the business.
• Handled order management system (OMS) such functions as order entry, sales analysis, inventory planning, and accounting, among others.
• Worked with PIM SME (Subject Matter Expert) on item level storage, with linkage to a WMS (warehouse management) and corporate ERP system.
• Involved in the support for a major effort to improve the Warehouse Management System (WMS) capabilities of supply chain.
• Used Agile methodology and utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures.
• Involved in Risk Analysis and Risk Management for creating and implementing documentation for technical team by both supporting and Designs systems, meeting complex business needs.
• Assessed and documented existing Supply Chain processes and identified where improvements can be made within the WMS system.
• Incorporated an effective supply chain management to include inventory procurement and sales forecasting, especially on items involving short life cycle and high demand volatility by integrating Procure-to-Pay module.
• Studied multiple business models in the e-commerce ecosystem and provided business understandings to the B2B integrator team.
• Architecting reports, interfaces, customizations, and extensions for Oracle EBS applications and Oracle Retail (Retek) for all Order to Cash processes.
• Actively involved in running and analyzing Adobe Analytics and Google Analytics tracking reports for new projects, reservation process fallout and conversion.
• Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
• Used ARIS tool to capture as-is and future state processes in Order to Cash and participating in functional design workshops.
• Effectively communicated online research findings and happenings in retail across the teams building positive momentum towards the possible adaptability of the features to the product.
• Involved in managing data collection of web customer behaviors and satisfaction through tools such as Adobe Analytics.
• Involved in designing function specifications for modifications of POS system for multiple chains.
• Worked on gathering details from the supplier about POS workstations about what they do to ensure that they operate as expected and are not routing cardholder’s data to any other source.
• Responsible for creating UML modeling plan, Use Cases, process flows, screen flows and business requirements documentation to model system development specifications, using MS Visio and Rational Requisite
• Used the Office Suite extensively which included MS Word, MS Excel, MS Access, MS Project, MS Visio for various documentation and analysis reports.
• Participated in the creation of complex PRD (Project Requirements Document) which includes defining Business, User, functional and non-functional requirements needed for approval by Business and for use by Design, Development and Testing teams. Participated in creation of Requirements Management Plan (RMP) for complex projects and created RMP for less complex projects, to define, organize and schedule requirements management and development activities.
• Gathered requirements by conducting meetings with senior management team and coordinating white boarding sessions, brainstorming and documenting requirements.
• Involved in developing customer online surveys and analyzed results for website content and design management.
• Worked on Order Management System (OMS) to ensure compliances with upgrade requirements, and generated documents for the workflow of exiting system and desired system that involve Cash Analysis, Portfolio Analysis, Order Initiation, Order Execution, Trade Clearing and Booking.
• Performed gap analysis, risk analysis and conducted brainstorming sessions to elicit those gaps and come up with strategies.
• Participated in the Logical and Physical Design sessions and developed Design Documents.
• Involved in detailed implementation of digital and store inventory management troubleshooting.
• Worked on modification to host, WMS and shipping systems to allow efficient processing of e-Commerce orders and client selected samples.
• Defined user stories in JIRA by creating tickets and elaborated stories to offsite development and QA teams.
• Analyzed business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Assisted in the business process redesign and documentation as needed for new technology.
• Documented and analyzed the business processes for receiving and processing customer sales based on "Opportunity to Order and covers business-to-business (B2B) and business-to-consumer (B2C) sales.
• Translated high level business requirements into functional specifications for the IT organization and manages changes to such specifications.
• Created the Business Requirements Document and communicate it effectively with the business and the team.
• As a Business Analyst involved in the integration of the Warehouse Management System (PKMS) with Unyson Logistics and other EDI enabled external applications/systems.
• Held responsibility for creating business flow diagrams and charts for E-commerce using MS Visio.
• Created the transition rules as per the defect workflow, Creating and generating reports, creating the Business views, creating the workflows in HP ALM.
• Followed Business Process Testing using Business Process components in HP ALM.
• Support for a major effort to improve the Warehouse Management System (WMS) capabilities of Supply Chain.
• Wrote the user training manual guide for the business training.
• Executed SQL Queries for testing and data analysis of PL/SQL source code.
• Worked on creating Test Cases, Test Scenarios and Test Scripts for Test Execution as described in BRDs and FRDs.

Confidential - Winston Salem, NC

Sr. Business Analyst

Responsibilities:

• Elicitated business requirements for a web content management system (CMS) that will be employed to support the production of the primary website.
• Created business requirement documents and integrated the requirements and underlying platform functionality.
• Participated in the development of in-house Comprehensive Order Processing software or OrderManagementSystem (OMS) for order entry and processing. Also involved in OrderManagement(DOM) software for Seamless Order Processing & Multi-WarehouseInventoryManagementfor Improved Efficiency.
• Document requirements by illustration of Product Backlogs, User Stories and End to End Process Flows inclusive of Business Rules, Business Process Modeling, Flows and Work Flow diagrams.
• Analyze, develop specifications & lead projects for ERP software applications in the areas of Mail Order, Website, Store Interface, CRM, Price\Cost Management, Purchase Order\Receiving,WMS& Order Tracking interface.
• Effectively managed live ecommerce clients of mid-sized B2B and B2C ecommerce websites integrated with the company's existing ERP software and Shipping Software in a Content Managed System (CMS).
• Assisted project manager in utilizing Warehouse Management System (WMS).
• Track and Maintain Stakeholder requested enhancements and changes through SharePoint.
• Cleaned various documents before sign offs were commenced such as API Specs and BRD's.
• Improved SharePoint security by proposing and implementing improved security access controls and policies.
• Prepared reports on analyses, findings, and project progress, and presented results to management and customer personnel for E-Commerce applications.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Gathered requirements for the integration of POS system with the supply chain system
• Created complicated use cases to test the current system which led to various defects in the mobile site this gave way to more specific goals for the project's needs.
• Used Jira/Confluence to track and delegate defects on the current system.
• Followed Agile Scrum during the course of the project.
• Served as the primary point of contact, and independently resolved a high percentage of technical support issues for customers (WMS) applications.
• Utilized the 80-20 rule to prioritize and in corporate the critical features. Used Time-Boxing techniques to finish within set time frames.
• Designed new Web Content Management Repository by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Revised / Reviewed Business Requirement, Functional requirement, technical specification document, SharePoint Governance plan, Architecture document.
• Was involved in the creation of new E-Commerce Products (Arrival Notices and Customized Reporting)
• Accumulated system requirements from various departments through surveys and interviews.
• Created user stories and managed the requirements effectively in TFS
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues including sign offs.
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Managed, maintained, and implemented all site wide content via Hybris Management Systems (PCM, CMS, HMC)
• Interfaced between Business new product builders and System platform builders.
• Worked with systems area to translate business needs into system requirements.
• Made sure the test cases and test process guarantee accountability to business and systems requirements.
• Provided guidance to development team required to complete transition from Broad vision to Hybris ecommerce platform.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Used SDLC (System Development Life Cycle) methodology Agile Scrum.
• Experience in writing SQL queries for extracting information from databases
• Using API's from the desktop site to create the mobile website and mobile applications as per requirements.
• Relayed all Desktop BRDs to the tech team to prepare for Web crawling via API's.
• User account profile, authentication, cart, category, checkout, content, customer service, inventory, navigation, search, stores, promotions, product collections, product list.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.

Confidential - Virginia Beach, VA

Business Analyst

Responsibilities:

• Gathered detailed business and technical requirements and participated in the definitions of business rules and data standards
• Facilitated functional requirement gathering from system users and prepared business requirement documents (BRD).
• Worked on Waterfall methodology to configure and develop process, standards, and procedures.
• Worked on coordinating in store operations and administration including scheduling, reports, inventory, and customer service
• Documented the Process Flows for B2C and B2B in the High-Level Requirements Document
• Worked on analyzing the business capabilities and IT applications for retail Commercial, Space-Range Display, Vendor purchasing, Store Ordering, Distribution and Store Operations.
• Involved in the Point of sales (POS) update which was done remotely and observed remote update process and made sure that the session is terminated after the process ends.
• Involved in draft modified specifications for ‘Suggestive Sales’ to create add-on sales at POS.
• Worked on MS-Visio for flow-charting, Use- Case process model and architectural design of the application
• Implemented the Rational Unified Process (RUP) methodology guidelines with its various workflows and artifacts in Requirements Management and Development.
• Prepared Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio.
• Worked on Traceability Matrix to ensure that all functional requirements are addressed at the use case level as well as the test case level.
• Involved in identifying use cases, actors and writing use case narratives. Created use case diagrams and activity diagrams using MS Visio.
• Created JIRA tickets for defect logging & tracking. Interfaced with developers, analysts, customers and project managers to discuss requirements and recommended solutions, to help resolve issues.
• Involved in developing the test strategy and helped in developing QA Test plans for Functional, Integration and System Testing.

Confidential - Keasbey, NJ

Business Analyst

Responsibilities:

• Worked on conducting detailed and comprehensive Business Analysis by working with end users and other stakeholders to identify the systems operational requirements and proposed enhancements.
• Involved in conducting Multiple Surveys and JAD sessions to understand the functionality in detail.
• Involved with the team in the Design and reviewed UI screen and layout for Patient portal by using MS- Visio.
• Created integration with Apttus CPQ and CRM applications and automating processes on Salesforce platform.
• Worked with the leads on WebEx demos of wire frames and screen mock-ups for offshore development team and explained business logic and functionality in greater detail.
• Worked on analyzing and discussing the Business and Functional Requirements for the application under construction with new fields, enhancements and modifications.
• Involved in performing Data Mapping to integrate vendor external systems and wrote SQL Queries to perform Data analysis and Data Validation.
• Worked on creating Test Cases, Test Scenarios and Test Scripts for Test Execution as described in BRDs and FRDs.
• Involved in performing Functional Testing, Regression Testing, System Integration testing and UAT (User Acceptance Testing) along with Development team and Stakeholders.
• Facilitated Joint Application Development (JAD) sessions with all IT group members for communicating & managing expectations and to discuss various means for integrations with current system using an adoption through execution strategy.
• Conducted Gap Analysis on the AS-IS and TO-BE business processes and technology, and identified potential pitfalls, risks, and issues.
• Worked with the team monitoring defects using various Defect tracking tools.
• Involved in performing Smoke Testing and facilitating User Acceptance Testing (UAT).
• Involved in conducting User Training sessions and thoroughly documenting User Manuals after subsequent releases.

Confidential - West Fargo, ND

Business Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Conducted extensive requirement analysis using rational requisite pro and other IT tools for requirement management.
• Wire framed documents and BRDs with the help of the Balsamiq Mockup Repository and SVN repository.
• Prepared documentation for web operations services for application management, custom development, and business process outsourcing for clients as a part of the CMS enhancement for web services.
• Initiated and managed BobSwap2 part - an application from the scratch for swapping orders and changing Dealer order management.
• Prepared Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Used SDLC (System Development Life Cycle) methodologies like the Agile and the waterfall. Interacted with users for verifying User Requirements, managing Change Control Process, updating existing documentation.
• Used Scrum process for gathering requirements and facilitating user stories workshop.
• Translated and documented user requirements into Agile user stories.
• Used SharePoint for documentation and team related repository, while JIRA for ticketing issues and solutions.
• Used Confluence for project issues and back end process integration and documentation.
• Intensively used Hybris products for various day to day dealer portal issues and backend solutions and SAP integration.
• Conducted order management feasibility analysis and facilitated JAD sessions for redesigning of the supply chain management using Hybris products.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Tested thoroughly the new web application for Doosan Heavy business and validated the changes.
• Exposed to Agile methodology. Captured and managed the user stories and requirements in to JIRA.
• Utilized testing procedures to validate accurate representation of products in the CPQ system.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, Regression Testing, and Unit Testing for the new web application on front end and backend as well, gathered and documented User Manuals and Business Rules.