Administrative Coordinator Resume

Objective

As a seasoned Executive Support Business Analyst who has supported several executive - level initiatives, I have developed many applicable skills for a product management role.
These include leadership, communication, customer service, strategy, problem-solving, market research, streamline communication flows, business requirements gathering, story writing, etc.
I have centered my core philosophy on leadership and influence, taking the initiative to solve unmet, impactful problems, leaving a path behind for others to follow.
To enhance my knowledge of the Business analyst role, I would like to bring these skills to a new organization, completing my move into a more client/user-focused product role.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

Worked closely with UX designer, developers, and stakeholders to draft and maintain business, functional, design, and technical requirements.
Translated stakeholder requirements into tangible Deliverables, such as use cases, user stories, and UX/UI specifications.
Facilitate grooming sessions with stakeholders and developers
Sprint planning and prioritization

Business Analyst

Confidential

Responsibilities:

Seamlessly coordinated multiple projects across three teams within the Schools and Community Relations department.
These efforts allowed the department to surpass the goal of increasing engagement by 10% across all platforms.
Strategically reduced 30% of the team's $2Million annual budget in response to the 2020 Pandemic, which ensured business continuation with minimal disruption during nebulous times.
I did this by prioritizing our business goals and objectives (short, mid, and long-term).
Planned, designed, executed, and analyzed customer surveys to inform our campaigns.
This user research allowed for customer and stakeholder input on school system marketing and communication initiatives.
These helped aligned our product solutions to (validated) user needs.
Enabled the department's Executive leader and her direct reports to be more effective and influential throughout the organization.
Effective meeting planning and facilitation, scheduling, and project management.
Along with scholarly and persuasive presentations utilizing research data and compelling data visualizations.

Administrative Coordinator

Confidential

Responsibilities:

Trained, managed, and motivated a team of 5 administrative assistants at Gunston Middle School, increasing productivity rate by 15%.
Spearheaded initiative to produce a digital database that increased company use of environmentally friendly processes for routine documentation.
Pro-actively participated in team meetings with managers and supported idea generation and concept creation for problem-solving.

Administrative Assistant

Confidential

Responsibilities:

Raised parent satisfaction by 10% through outstanding customer service, based on annual customer satisfaction surveys.
Coordinated and facilitated Special Education Department meetings, reducing the percentage of cancellations to 5%.
Solved all major customer issues and queries, resulting in increased customer satisfaction.

Social Media Manager and Communications Coordinator

Confidential

Responsibilities:

Implemented marketing strategies, improving overall social media outreach and increasing engagement by 50% across social platforms.
Designed, produced, and taught a coding class for middle school girls, increasing overall confidence, skill, and interest in the tech industry.