Objective

Experienced professional who is a highly motivated and focused individual, looking for opportunity to enhance abilities in the realm of IT development, data management/analysis, and/or project management with an emphasis in the financial services, healthcare, pharmaceutical, and retail industries. Additional consideration related to non-profit, community development organizations.

Qualifications Summary

Technical proficiencies:

Platforms - Windows 95/98/NT/2000/XP/7 Windows Server 2003/2008, SunOne, Apache

Languages - Visual Basic 6.0/.NET, Visual Basic for Applications, VB Script, ASP/ASP.NET, HTML, JavaScript, SQL, Java, JSP, SAS 9.x

Data Mining/Reporting Tools - Business Objects 5.x, 11.x, Crystal Reports 8.5, Base SAS 9.x, SAS Enterprise Guide 4.x-5.x, Toad 8.x, Teradata SQL Client 13.x.x, MicroStrategy Web Visual Insight, SQL Server Reporting Services 2008/2012

Other Tools: Microsoft Office Suite Excel, Access, Word, Powerpoint, Project, Outlook , Minitab, FDR ODS Query Tool

General:

• PC hardware, software, and networking troubleshooting
• Knowledgeable in the application software development process
• Pro-active in maintaining a high level of customer service through training and personal growth.
• Communicates well across all levels of business
• Excellent listening skills
• Effective communicator both written and verbally

Professional experience

Confidential

Business Intelligence Reporting and Analysis

Experience: Responsible for leading a team of permanent and temporary employees which supply the information needs of the CareSource organization, as well as its external partners. Accountable for accuracy, timeliness, and documentation of reporting and analytics products. Also work with business areas to identify and implement opportunities for process improvement that impact performance, quality, and/or financial strength through the delivery of business intelligence and/or reporting products. Assists in the design of Business Intelligence products for both internal and external use. Additionally, support/mentor BI team to improve each team member's operational and professional development. Represent the department in project meetings that require subject matter experts on various business topics.

Confidential

Business Intelligence Reporting and Analysis Lead, IT

Experience: Developing complex reporting products that meet the information needs of the CareSource organization as well as external partners. Work with business areas to identify and implement opportunities for process improvement that impact performance, quality, and/or financial strength through the delivery of business intelligence and/or reporting products. Assist in the design of Business Intelligence products for both internal and external use. Additionally, act as support/mentor to BI team to improve each team member's operational and professional development. Represent the department in project meetings that require subject matter experts on various business topics. Works with management team in directing and coordinating work within the department.

Confidential

Business Intelligence Analyst Programmer, IT

Experience: Developing complex reporting products that meet the information needs of the CareSource organization as well as external partners. Work with business areas to identify and implement opportunities for process improvement that impact performance, quality, and/or financial strength through the delivery of business intelligence and/or reporting products. Assist in the design of Business Intelligence products for both internal and external use. Additionally, act as support/mentor to BI team to improve each team member's operational and professional development.

Confidential

Analyst, Collections Strategy

Experience: Manage, develop, and distribute collector business reporting for Sales Finance Collections. Also, provides technical support for system implementations with IT involvement. Requires knowledge of several database technologies, programming, hardware/software configurations, and data analysis tools. Additionally, provides practical IT solutions to Collections dept.

Confidential

Sr. Dialer Specialist

Experience: Managing agent outbound call flow, creation and distribution of dialer reporting recurring ad hoc , implementation of dialing strategies, communicating with all levels of business on dialer specific issues, handling of business unit downtime issues, testing of production business applications and mainframe services

Confidential

Associate Development Program

Experience: Selected to participate in a 16-month program in which I rotated between several of the core operational areas within GE RSF Kettering Customer Service, Client Operations, Collections, Settlement Monetary Services, and Fraud as a part of associate development program. Successfully completed the program.

Confidential

Correspondence Representative Cardholder Operations

Experience: Efficiently handling of cardholder inquiries in accordance with Federal guidelines, providing effective written responses to cardholder inquiries, training new associates, assisted teammates with learning to use a PC, and maintained quality standards based on established business practices procedures

Confidential

Representative - Credit Support Group

Experience: Efficient processing of consumer credit applications, maintained optimum availability to merchants, communicated application status within company guidelines also provided overflow support to Client Support Group where objectives included determining consumer eligibility for extension of credit and/or credit line increases, special processing of credit sales for merchant support

Confidential

Representative - Cardholder Operations /Co-op Education

Experience: Efficiently handling of cardholder inquiries in accordance with Federal guidelines, providing effective written responses to cardholder inquiries, training new associates, assisted teammates with learning to use a PC, and maintained quality standards based on established business practices procedures

Confidential

Sales Associate Men's Department

Experience: Processing of transactions on POS terminals, restocking merchandise, maintaining a clean and safe working environment, opening and closing of department, training new associates, providing customers with high level of support throughout store experience, remained knowledgeable of store policies and procedures

Confidential

Engineering Assistant

Experience: Copying, filing, and maintenance of engineering prints also provided some administrative support services to engineers in the ITT/Delphi shop

Confidential

Office Assistant Co-Op Education - Accounting

Experience: Auditing financial data for reporting, maintenance of financial records for historical research, various special projects

Interests and activities

Music, reading, education, and sports