Objective

• Highly motivated Salesforce Developer offering hands on experience in a Salesforce.com environment.
• To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities.
• A team player with strong analytical skills needed to troubleshoot complex issues.

SUMMARY

• 7+ years of IT experience, with 6 years of experience and Certified Professional in Salesforce CRM platform as Administrator/Developer.
• Worked closely with business analysts and business owners to enable business process using SFDC.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center and Chatter applications.
• Strong Knowledge in SalesforceAdministration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites.
• Interacted with CPQ salesforce team and have experience in automation of configuring, pricing and quoting.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and Sales Force applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service(SAAS) application running in Cloud Computing Environment.
• Extensive experience using Sales force Administration (SFA), Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.
• Proficient in using meta-data migration tools like Eclipse IDE and Sales Force Apex Data Loader.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, and IBM web sphere.
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS

Platform: Salesforce CRM

Salesforce Technologies: Custom Objects, Reports, Dashboards, Email Services, Workflow Rules, Validation Rules, Approval Processes, Apex Classes, Apex Triggers, Visualforce pages, SOQL and SOSL, SOAP and REST API’s, and Web services.

Salesforce Tools: Eclipse, Force.com IDE Plugin, Force.com Platform, Data Loader, Force.com Platform (Sandbox and Production)

Programming Languages: Java, Apex, HTML, CSS, JavaScript, SQL, XML

Operating System: Windows XP, Windows 7, Windows 8, Windows 10, Mac OS

Database: MySQL, Microsoft Access

Documentation: MS Office (Word, PowerPoint, Excel, Access)

PROFESSIONAL EXPERIENCE

Confidential, Johns Creek, Georgia

Salesforce Administrator/Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed, setup and maintainedSalesforcestandard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• DevelopedSalesforce.com approval workflow with tasks from interview schedules and approvals for further interviews finally resulting into offers.
• Involved in creating user roles and Hierarchy. Creating automatic case capture from partner website using Web to case.
• Moved Data into different sandboxes in the organization by writing the component list.
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Informatica Data Loader.
• Involved throughout life cycle of the project. Implemented Triggers, Visualforce pages and Components.
• Developed schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Well maintained Test Code Coverage and Unit testing for all the codes in the system following theSalesforcelimits.
• Developed Visualforce pages to change the entire look and feel, tabs and views of theSalesforce.com UI in accordance with the company requirements.
• Developed SOQL and SOSL queries to get data from different related objects.
• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Closely interacted in the usage of Apptus, the best Quote-to-Cash software including the leading Configure Price Quote, Contract Management, E-Commerce and Revenue Management Software.

Environment: Salesforce.com, Lightning Framework, Apex, Visual force, triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading,, workflow, validation rules, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force.com IDE.

Confidential, Webster, NY

Salesforce Administrator/Developer

Responsibilities:

• Interacted with various business team members of UK based to gather and document the requirements.
• Worked under the scrum process (i.e. JIRA) tool to develop the technical tasks of the project.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Enabled the complex business scenarios by Customizing the StandardSalesforce.com CRM solution.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, Hierarchical roles, profiles, security controls and territory management.
• Worked on numerous Lightning components.
• Created various charts using Lightning component.
• Worked on cross platform usage of the project functionality using Lightning.
• Used Salesforce1 Simulator to test if lightening component work on the simulator.
• Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in toSalesforce.

Environment: Salesforce.com, Apex, Visual force, triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Sandbox data loading, workflow, validation rules, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force.com IDE.

Confidential, Columbus, OH

Salesforce Developer/Administrator

Responsibilities:

• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity and Lead.
• Maintain consistency between territory management application and SFDC accounts and leads, assuring all sales people are assigned the correct accounts and leads.
• Serve as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs.
• Developed outbound and inbound email services.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Expertise in developing, deploying and integrating Salesforce.com CRM SOLUTIONS.
• Built REST API integration to third party system to pull the customer information on near real time.
• Involved Use Case scenario for integrating existing Incident management system with Service Cloud.
• Integrating Internal Service desk application with Salesforce Service Cloud.
• Developed test classes for triggers and classes with more than 80% code coverage.
• Implemented Roll-up summary fields and formula fields for reporting purpose.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com, Apex, Visual force, triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Sandbox data loading, workflow, validation rules, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force.com IDE.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in API/Web Service design and developing technical specifications for theSalesforce.com (SFDC) application.
• Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
• Interface Designing using Visualforce page and their supportive Controller Classes.
• Automated the functionality by writing Triggers and Apex Classes.
• Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits.
• Integrated external systems like PeopleSoft intoSalesforce.com primarily used the partner and enterprise WSDL'S with J2EE technologies.
• Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
• Responsible for integratingSalesforce.com to risk manager desktop apps via web services API.
• Developed an analytic snapshot based daily dashboard that provide a 360-degree view of customers.
• Responsible for all managed package deployments and change management on the engagement.
• Assisted in the merger of data between the applications for initial synchronization mapping and conversion everySalesforce.com account to business objects.
• Developed training material for end users.
• Analyzing the Scenarios for switching betweensalesforceclassic and the Lightning Experience.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Performed the roles ofSalesforce.comDeveloperandAdministratorin the organization.

Environment: Salesforce CRM (Sales and Service Cloud), Visual Force Pages, Apex Classes, Apex Triggers, Workflow rules, Approval Processes, Validation Rules, Reports, Dashboards, HTML and CSS, JavaScript, Data Loader, Import Wizard, Sharing rules and Rollup Summary Fields.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Managed new user set-ups and deactivations supporting over 500 Salesforce users.
• Analyzed complex client requirements and designed solutions to meet the business requirements.
• Created Custom objects and Custom Fields, Dependent Picklists and Fields.
• Designed and deployed Custom tabs, Validation rules, Approval processes and Workflow rules.
• Implemented the requirements on Force.com platform and Force.com IDE plugin using Eclipse.
• Created Workflow rules to automate tasks, Email alerts, Field Updates, Time-dependent actions and Outbound API messages and workflow approvals.
• Data migration from existing databases to SFDC using Data loader.
• Creating Formulae and Validation Rules, Page layouts and Custom Field Relationships.
• Responsible for all the activities related to configuringData Loader and Demand Tool, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user roles, role hierarchies, profiles and sharing settings.
• CreatedReportsandDashboardsto trackOpportunitypipeline/Stages for Management visibility.
• Responsible for creation of role hierarchies and sharing models, and managing users in the org.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created and used Email templates in HTML and Visualforce.

Environment: Salesforce CRM (Sales and Service Cloud), VisualForce Pages, Apex Classes, Apex Triggers, Workflow rules, Approval Processes, Validation Rules, Reports, Dashboards, HTML and CSS, JavaScript, Data Loader, Import Wizard, Sharing rules and Rollup Summary Fields.

Confidential

Salesforce Administrator

Responsibilities:

• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Onsite point of contact for salesforce for the inside sales team
• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures
• Managed ongoing support request and administrative needs of users
• Monitored teams adoption rates and responded as needed providing them with training sessions, communication and documentation as needed.
• Assisted users with report design and management. Work with Time Warner team to integrate online initiatives into the database.
• Provided support to 150 Salesforce users worldwide and acted as the primary point of contact for end-user support.
• Managed multiple sandbox environments.
• Completed work in timely manner.
• Successfully participated in group projects.
• Reduced monthly reporting time for internal sales team by utilizing automated real time reports.
• Design automated processes to improve efficiency in business operations.

Environment: Salesforce CRM (Sales and Service Cloud, Workflow rules, Approval Processes, Validation Rules, Reports, Dashboards, HTML and CSS, JavaScript, Data Loader, Import Wizard, Sharing rules and Rollup Summary Fields.

Confidential

Programmer Analyst

Responsibilities:

• Designed and build the database for accounting system
• Fine Tuned the application queries
• Created stored procedures and packages
• Responsible for user management and object security maintenance
• Database backup and recovery
• Designed and automated a process for MOQ, ABC analysis and forecasting
• Created Database triggers and packages
• Developed flash screen reports, daily dispatch, stock position reports, weekly/quarterly/monthly MIS reports and dead stock report
• Developed interface forms for recording inventory

Environment: Oracle 9i, Developer 2000, SQL, PL/SQLs