Technical Skills

• Languages: Java, C, C , Assembly Language RISC and CISC Architectures , SQL, VHDL
• Design Programs: Crystal Reports, ModelSim and Active-HDL VHDL, Matlab, PSpice, Synplify, Xilinx ISE, Handel-C, Html, MicroStrategy 8.x-9.x MCE certified
• Operating Systems: Windows 9x/XP/2000/Server 2003, UNIX, Linux, Active Directory, Sun, DOS, Mac OS X
• Databases: MS SQL Server 2000/2005/2008, MS Access, Oracle, Teradata, DB2, Sybase

Experience

Sr. MicroStrategy Developer

Confidential

• Analyzing Design and Architecture of BI Solutions using MSTR.
• Coordinate with offshore teams and resolve/clarify the project issues.
• Review design and code components.
• Work with multiple client teams and lead the project.
• Upgraded entire MSTR environment from 8.x and 9.x to latest version of MSTR.
• Client presentations on architecture and solution design.
• Advise and consult with business users, developers, and management in the creation of analytical solution to support business insight and decision making.
• Architect and optimize existing MicroStrategy infrastructure with a focus on usability, performance, reusability, long-term flexibility, and standardization.
• Provide technical oversight for the development of integrated MicroStrategy solutions through expert guidance, review and validation of existing reporting and new solutions to ensure continuous accuracy and front end ease-of-use.
• Collaborate closely with other Architects and development teams on MicroStrategy application design for enhanced insight capabilities. Establish standards.
• Develop MicroStrategy Schema, reports, report services documents and dynamic dashboards.
• Lead and direct the work of others.

Business Intelligence Engineer

Confidential

• Analyzing business and technical problems and creating solutions to these problems.
• Rotating through other areas of the company as needed including engineering, technical support, production support, managed services and product management.
• Building new processes and materials to improve the knowledge and efficiency of peers including writing tech notes, building scripts, developing business processes, and generating other materials.
• Performing training and other tasks as needed while communicating closely with others.

Technical Support Engineer

Confidential

• Develop strong relationships with MicroStrategy customers and partners through daily interactions during customer project development and production system maintenance.
• Find creative and sophisticated solutions to problems reported while using MicroStrategy's product suite through analytical talent and strong troubleshooting abilities.
• Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
• Prioritize and communicate product defects and enhancements to development teams.
• Suggest initiatives that drive technology services towards a common goal of providing a service that exceeds expectations for quality, technical expertise, and timeliness.
• Integrate with the counterparts in appropriate Development and QE groups to advance product quality and support effectiveness .
• Author and maintain high-value technical articles in the MicroStrategy Knowledge Base.

Application Systems Analyst

Confidential

• Administer comprehensive client data set up determined by business requirements and client protocols.
• Analyze data contained in databases and identify data integrity issues with existing and proposed systems and implement solutions.
• Participate in system-wide, 2nd level technical support activities and investigations.
• Working trouble tickets within a CRM trouble ticketing environment.
• Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
• Produced and enhanced stored procedures and ad hoc queries in SQL.
• Provide quick resolution to system anomalies.
• Escalate as necessary recommend/document permanent solutions.
• Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
• Set Up MicroStrategy and Windows Performance Counters and Log them to Text or CSV for Performance Tracking.
• Suggest and implement an idea each quarter that results in documentable efficiency and enhances performance of all new and existing software and applications across the organization.
• Developed and Analyzed Application Objects Metrics, Reports, Filters, Documents, Prompts using the Microstrategy Desktop and Microstrategy Web interfaces.

Systems Integrator

Confidential

• Implementing change requests enhancements defect corrections and ensuring that coding standards are adhered to at all times.
• Monitor e-mail and voicemail queues.
• Create, assign and track tickets in Sales Force.
• Investigate, analyze, and resolve/fix when appropriate outages/issues either directly or by follow up and communicate said information to the appropriate parties/customers.
• Creating and maintaining functional/technical notes relating to a support issue or new enhancement.
• Create and execute VB scripts as needed to test application functionality.
• Obtain, install configure third party software and components.
• Establish functional technical specifications for integration.
• Created and edited Crystal Reports.
• Involved in querying using SQL and updating records and validate database records.
• Resolve and or fix issues as required following SOP. If unable to resolve issues directly, follow escalation procedures set forth in the SOP.
• Hosted training sessions for new users to enterprise applications using GoToMeeting.
• Created Dynamic dashboards using MSTR to improve marketing by product, customer, geographic and promotion analysis.
• Created MSTR reports with various object prompts to generate various Ad hoc reports.
• Actively participated in creation of Dashboards for Revenue recognition, Claims processing and employee Performance.
• Organize crisis conference calls when required for high severity issues as defined by the SOP.
• Respond quickly and effectively during critical and emergency situations.
• Generate and/or maintain pertinent documentation.