SUMMARY

• Expert in Agile software development and release management with 8 years of diverse progressive experience in Information Technology, with emphasis on Business Systems Analysis, Business Intelligence, Project Management and Customer Relationship Management (CRM).
• Extensive working experience in the fields of Financial Retail,Health Care, Pharmaceutical, Insurance and Telecommunications.
• Experience includes software selection and implementation, business process re - engineering, business requirements development, software integration, proposal creation & project planning, process analysis and documentation, software assessments, staff coaching, reviews & mentoring, post-sales support and project management and also functional expertise with the CRM, Manufacturing, Distribution, and Procurement modules for Oracle E-Business Suite.
• Experience in designing and deploying reports from different business areas across organization.
• Experience in performing analysis for developed and packaged applications such as care application (claims adjudication, clinical authorizations, and enrollment and provider maintenance).
• Highly knowledgeable in data modeling (Conceptual, Logical and Physical data models)..
• Knowledge of insurance products (e.g. understanding of Property & Casualty coverages, understanding of how limits and deductibles apply - aggregate limits, blanket limits, etc.)
• Six Sigma Black Belt Champion: A creative strategist and tactician with diverse project and program management experience. Innovative thinker with a strong knowledge of technology and its applications. Management expertise in organizational planning, development and execution with imaginative and financially sound solutions focused on leveraging technology. Adept at initiating, planning, implementing, and managing challenging projects and programs and coordinating the efforts of functional departments.
• Working knowledge of Business Objects and MS SQL Server 2005 (Server, Reporting services, Integration services, Analysis Services), ability to write queries, store procedures and maintain databases and hardware.
• Expertise in working with Business Processes, Business Requirement gathering, Functional Specification Documentation, Use Case Specifications, System Requirement Specifications, GUI design, Performance management, and Disaster recovery.
• Strong skills in Data Analysis, GAP analysis, end-user training, system audit and approval.
• Experienced with all the phases of Software Development Life Cycle (SDLC), Test Development Life Cycle (TDLC), Application Lifecycle Management (ALM )and Product Lifecycle Management (PLM).
• Excellent Documentation and Process Management skills with an ability to effectively understand the business requirements to develop a quality product.
• Analyzed and recommended compliance options for multiple businesses impacted by
• HIPAA - Health Insurance Portability and Accountability Act.
• Strong abilities in elicitation techniques like interviewing, brainstorming, prototyping and conducting JAD sessions, reviews and walkthroughs.
• Worked closely with Data Modelers, Database Architects and Database Administrators to provide advice on the Data warehouse processes.
• Excellent in Organize, manage, prioritize and Track document changes & defects.
• Extensively participated in Web application Testing, User Acceptance Testing (UAT). Performed planning and development of Test Plans, Test Cases, Test Scenarios, and Test Data to meet product's business requirements.
• Experienced in working with SQL queries for back end testing.
• Agile Management and Software Development with Extreme Programming, Scrum, RAD and "Agile" RUP
• Mentoring, Tutoring and Training Delivery for both technical and non-technical subjects
• Object Oriented Software Architecture and Engineering in C#/.NET
• Project conception, planning, risk assessment and management
• Requirements analysis and customer collaboration
• Use Case Modeling & Analysis, Functional Requirements gathering, GAP Analysis and Risk Mitigation

TECHNICAL SKILLS

Operating Systems: UNIX (HP-UX, Solaris, AIX), Windows 98/NT/2000/XP/Vista

RDBMS: Oracle Developer 2000,DB2, MSSQL Server 2005/2000/7.0 , MS Access

Database Tools: Enterprise Manager, Query Analyzer, Management Studio, Business Intelligence Development Studio, SQL Profiler, DTS, SSIS, SSAS, SSRS, Upgrade Wizard

Data Modeling: ER/Studio,Star-Schema ModelingSnowflakes Modeling, Fact & Dimension tables

Web Technologies: .NET 3.5, HTML, XML

Programming Languages: PL/SQL, SQL, C/C++, C#, HTML, XML

Utilities/Applications: Microsoft Office Suite, Adobe Photoshop, MS Project, Visual Studio 2005(BIDS), IBM/Rational Clear Case/Clear Quest.

UML Diagram Tools: Rational Rose / Microsoft Visio

Tools: Microsoft CRM 3.0, OS CRM, Crystal reports, TOAD, Concurrent Manager, AppWorx,, IBM CognosQuality Tools HP Quality Center, HP ALM,Rational Clear Quest

PROFESSIONAL EXPERIENCE

Confidential, Chevy Chase, MD

Senior Business Analyst

Responsibilities:

• Conducted Gap analysis of the product in terms of “as is” and “to be”.
• Documented Business Requirements, prioritized them and for Command Center, organized requirements for the next phase project.
• Assisted Project Manager in Project co-ordination and maintaining project management documents.
• Created supporting documents like UML, workflow and use case diagram.
• Created traceability matrix and traced implementation of the requirements through various phases.
• Implemented change management after analyzing if it was relevant change or a scope creep during the development phase. This included analyzing the impact of the change, getting approval from concerned departments and updates the documents correspondingly.
• Identify risks like requirement inflation resulting in scope creep, capacity, and dependency or performance risk.
• If it was dependency or performance risk, it was quantified using a risk matrix and escalated accordingly.
• Organized and led cross-functional meetings, managed signoffs and ensure successful completion of quality gates.
• Prepared meeting minutes and assigned task, and ensured timely completion of deliverables.
• Coordinated extensively between SME and product managers to ensure product covers all the requirements and is in compliance with business rules.
• Provided and documented detailed front end validations as there were lots of front end options and also in order to stop incomplete order or a wrong strategy right at the front end instead of the servers.
• Supported the operations team in preparation of test cases and performed web application testing.
• Led the testing team in bug tracking, and assignments and in regression testing once the fix was implemented.

Environment: Microsoft Office suites (Word, PowerPoint, Access, Excel, Project, Visio), UML, Object Oriented Analysis and Design, PL/SQL, SQL., IBM Cognos.

Confidential, Tampa, FL

Senior Business Data Analyst

Responsibilities:

• Analyzed project and requirements and documented the Requirement Specification.
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, and information needs, and insured that critical requirements are not missed.
• Involved in major part of Software System Development Life Cycle (SDLC) Requirement Analysis,Testing, Implementation and Support and following agile testing process.
• Gathered requirements from the users like Sales users, Underwriters, Case install, product users, Help desk, admin Users, etc. by scheduling meetings with them
• Developed Use Cases, State and Activity diagrams to capture the functional requirements as well as develop effective User Stories
• Articulated the needs of the technical team by planning, organizing and facilitating technical document formal reviews
• Participated in Sprint planning sessions in order to identify the tasks as well as an estimated time it would take to complete tasks for the Swim lanes
• Participated in daily Scrum meetings with the developers, QA team, Usability Analysts and Information Systems Analyst to provide task updates and Project Burn chart usage
• Facilitated Scrum Reviews (analysis artifact hand-off meetings) for the engineers and technical writer
• Performed Gap Analysis with the Usability Analyst, QA members and Information Systems Analyst in order to identify any potential gaps as well as opportunities for improvement
• Derive and document Test Cases from Functional Specifications, from discussions with project developers and business analysts, and from business/product knowledge
• Assisted in the analysis of current processes and recommend solutions and improved processes; act as subject matter expert on impact of systems changes to business processes.
• Participated in reviewing specifications, and developing rollout, transition and implementation plans and procedures
• Participated in Change Control board at the front end when change request was raised
• Documented and delivered Functional Specification Document to the project team.
• Reviewed and evaluated the title examination report to determine loan eligibility
• Managed pipeline for timely and accurate collection of documentation needed to process loan files in preparation for submission to Underwriting
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Documented and tracked defects to closure. Perform this function for the test team if requested.

Environment: Agile Methodology, MS Office (Word, Excel, Access, PowerPoint, Visio Outlook)SQL Clear Case, HTML, Windows 2000/NT, UML and UNIX, Requisite Pro and Data Mapping/Modeling, Data warehousing, Object Oriented Analysis and design (OOAD), Rational Analyst Studio, MS Communicator

Confidential, Louisville, KY

Business Analyst/Data Analyst

Responsibilities:

• As a Business Analyst, lead interviews and meetings with business associates to gather business requirements for Client Billing, Claims Processing applications.
• Analyzed client communication processes for the Pharmacy Benefit Management Business Unit using Six Sigma process improvement methodology resulting in optimized process performance and cost savings.
• Conducted research on claims, provider relations and enrollment issues to identify root cause.
• Gathered reporting requirements / specifications for report design in SSRS and performed data reconciliation.
• Facilitated all theScrummeetings; Conducted Sprint Planning, daily Stand-up, Story Writing, Prioritization & Demo meetings as part of theScrumroutine; Managed Information relevant to Sprints.
• Responsibilities included assessment of current business processes for the as-is and recommendations for the to-be presented in gap analysis deliverable.
• Involved in the implementation of HIPAA 5010 that required changes to the software, systems, and procedures for billing Medicare and other payers.
• Strong understanding on the Structure of transaction sets (i.e.; Loops, Segments and Data elements)
• Member in interviews (JADs) and meetings to engage business associates/Subject Matter Experts, in business planning, business analysis, and business requirements definitions.
• Responsible for 278, 835, 837 transactions.
• Involved in the conversion of ANSI 837/275 data and images to formats that can be loaded into their claims systems.
• Responsible for mapping documents, test cases, test scenarios, test plan, unit testing, system testing, system integration testing, remediation and configuration of system for HIPAA compliancy.
• Involved Subject Matter Experts in requirements planning/gathering sessions.
• Used Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams and Sequence Diagrams.
• Worked closely with the development team to clarify and ensure adherence to business requirements.
• Prepared Functional Requirement Specification and Business Use Cases.
• Managed Traceability matrix to trace Business Requirements, Functional Requirements and Use Cases.
• Conducting DailyScrum, Sprint Planning & Estimation, Backlog Review, Status updates, Sprint retrospective & Deployment
• Created and overseen the test plan and UATPs (User Acceptance Test Procedures).

Environment: Requirements Analysis, UML, Agile Methodology,SQL Server 2005 ( SSIS, SSAS and SSRS), Scrum, Use Case Analysis, MS Visio, Rational RequisitePro, VB, C#, XML, Business Objects, Windows XP, MS-Office, Toad, SQL Developer, TeamTrack

Confidential, Bloomington, IL

Business/Data Analyst

Responsibilities:

• Perform a broad range of consulting and analysis functions, including responding to product needs to support the SFPP Account Management System.
• Gather and organize information on problems or procedures, as well as analyze data to develop alternative methods and train business users on their daily system requirements and requests for help.
• Knowledge of accessing data from MQ Series message queue as a DB2 database view.
• Involved in reengineering an end to end insurance risk management application.
• Translation of insurance contract language into business rules.
• Define system scope and objectives through research and fact-finding to develop and modify information systems.
• Analyze clients’ data processing requirements and computer hardware requirements to determine the software that will best serve the needs, and review forms and reports, and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
• Perform end-to end testing when hardening or Security patches applied in System and Staging environments.
• Involve in teleconferencing with the developers offshore to discuss the Dev-Rejected Bugs.
• Resolve strategic and operating problems to improve goals, objectives, policies, strategies and operation.
• Interact with business partners and customers across the enterprise to support the goals of the BIS business and overall Confidential initiatives, and responsible for consultation on improvement of the existing method of operations.
• Management of the installation process of system software and its customization to specific requirements and prepare detailed specs from which programs will be written.
• Attend meetings and discussions and interact with management and executives.

Environment: Date warehouse Center, MQ Series, MS Word, Rational RequisitePro, MS Visio, Mainframes OS\390,HTML, XML, Visual Basic, Servlets, UML, DB2, HP Service Desk/Manager, Rational ClearQuest, Windows XP.

Confidential - Schaumburg, IL

Business Analyst

Responsibilities:

• Translated the business needs into system requirements, communicating with the business on a broader scale and with an in-depth view too.
• Liaison between IT and client services to define delivery timelines and ensure that projects meet businessobjective.
• Collecting and analyzing data to evaluate existing and potential product and service markets.
• Involved in Chairing working groups and taking ownership of issues raised, and ensuring resolution or escalation.
• Functioned as a subject matter expert(SME), and operational expert to conduct end user training
• Analyzed impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews.
• Involved in the formulation of Business Requirements Document (BRD)
• Documented and delivered Functional Specification Document to the project team.
• Worked with development and testing teams to accomplish timely release objectives
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Vendor Referral System and Agency commission.
• Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Responsible for identifying and documenting business rules and creating detailed Use Case.
• Monitored Testing activities in complete Test Life cycle.
• Coordinated schedule for builds and fixes
• Responsible for the assistance and development of feasibility, business, financial, operational and marketing plans for the new Products.
• Provided regular project updates to the client services and management including status
• Elicited and validated the business requirements
• Coordinated with onsite project leads in conducting the user acceptance test, and production migration.
• Assisted in the analysis of current processes and recommend solutions and improved processes; act as subject matter expert on impact of systems changes to business processes.
• Performed a key role in UAT process and documentation.

Environment: Oracle Apps (Order Entry Application), Rational Suite( RequisitePro, Clear Quest), Rational TestManager, User Requirement Gathering, User Requirement Analysis, Gap Analysis, Data Cleansing, Data Conversions, Use Cases, JAD Sessions, Data Transformation, Data Analysis, Data Relationships, Source Systems Analysis, UML Diagrams