SUMMARY

Highly motivated technology professional with 18 years of experience delivering and promoting IT solutions supporting a multitude of technologies, methodologies and topologies while portraying a multitude of roles, in a highly visible and strategic enterprise-wide environment. Exhibits a wide range of experience and knowledge and capability surrounding the development, implementation, support and administration of IT infrastructure, components, systems and applications.

PROFESSIONAL EXPERIENCE

Confidential

Serena ITIL Business Manager

Architected and implemented the Serena ITIL system from Clustered JBOSS on local failover system to the three node cluster license manager, for resilience, failover and restoration. I develop Serena applications Change Management, Problem Management, Incident, and Service Request management, Configuration Management system, and defect management, using JavaScript, JQuery, VBScript, HTML, web application enhancements to suit the business, involving page scripts, custom form development, work flow modifications, third party integration CKEditor, Businsess templates, web services, and Orchestrations, etc. I support the administration of Serena SBM and SSM Request Center, service request catalog, etc. I perform the Disaster Recovery testing, I perform the deployments, and configurations of Aux table data supporting primary objects and applications. I have integrated outside ticketing applications such as Team Support through e-mail submission into Service Request application. I perform the Serena Release upgrades, from 9.4.2 to 10.1, 10.1.1, 10.1.2, 10.1.2.2, 10.1.3, 10.1.4.1. Create and user template work forms using integrated CKEditor on SBM. Implement RBAC user roles, privilege, memberships and access to certain workflow components, including day to day problems and user experience. I work with Serena development and support teams for bug fixes and enhancements. I maintain Serena SBM/SSM utilizing the configurator, system administrator, the composer, and application administrator, including the application repository setting targets and endpoints, promotions, deployments, snapshots, and environments. I am the Technical lead on all ITIL Serena application aspects including Disaster Recovery facilitation, code deployments, software product upgrades. Perform migrations from call tracking ticketing system, Lotus Notes into Serena ITIL SBM system. ITIL Foundations certified.

Confidential

I support the operations and administration of IBM Lotus Notes. The versions 4.6 used by the invoice and billing system, and version 6.5 for Call Tracking and SMTP Mail Exchange relay applications across several organizations. Upgraded both systems to the 8.5.3 release, includes migration and upgrade of databases, datacenter locations, incorporating data replicas, and disaster recovery. New environments on VSphere virtual platform and Win 2008 OS. I also manage and handle the daily user problems from certifications, resets, link issues, mail issues, installation issues, configuration issues, server outages, hung services, console hangs, distributions, data dictionary, groups, aliases, routing, backups, profiles, ACL's, ECL's, etc. I manage all aspects of Lotus Notes. I am the Technical lead for IBM Lotus Notes and facilitate Disaster Recovery, code deployments, software product upgrades, database archives, etc. I have built a new billing server, upgraded from Lotus Notes 4.6 to Domino 9.0.1 with administrator, designer, and notes client releases at 9.0.1., OS on 2012, including SMTP mail routing.

Created a website on IIS, that hosts all Lotus Notes documents that I have converted to Portable Document Format or PDF documents. This is due to the retirement of Lotus Notes as a ticketing system at SunGard. PHP, HTML5, JavaScript. Create buttons, menus, themes, pages, PDF archive structure, easy to manipulate.

Systems Engineer

Confidential

Build of two data centers, one in Voorhees NJ, and one in Wood Dale IL. Each would serve as primary and failover for supporting environments. Worked with electrical contractors for wiring and network cabling, worked with data center facilitator build cage, wiring, establish security. Worked with server vendors IBM and SUN on implementation. Built environments with Oracle Sun Solaris platforms M9000 and M5000 and IBM PowerVM platforms for backend engines and database support and Dell enterprise series such as 2950 for frontend enterprise web application for SunGard financial application engine. Physical construction of M5000 servers. Worked with internal network team to establish and plan domains and networks, implement switches/gateways. OS installation and server configuration of SUN M9000 and M5000 systems and P520, P550 and P570 IBM PowerVM systems. Designed auxiliary database support system with IBM PowerVM platform on P-Series p520, p550, p570, AIX 5.3 and AIX 6.1 OS. Built financial application engines on SUN M-Series platforms. Migrated COBOL Mainframe Applications and environments off legacy mainframe and on to UNIX platforms. Worked with Development to support Oracle RDMS from flat files and DB2. Built Virtual environments on SUN and IBM Platforms, Global Zones, Local Zones, virtual LAN's, virtual servers and supporting environments capable to support CICS/COBOL applications, using Transactional process manager and batch process management, UNIKIXs and Microfocus UNIX COBOL compiler. Implemeneted less than 4 hour disaster recovery, RTO of 1 hour and RPO of 5 minutes. Included the implemention of middleware solutions for IBM MQ Series, sftp, Telnet for Financial Engine support. Utilizing IBM VLAN, LPAR and WPAR technology, including VIO server, NIM server and the HMC console. Moved all environments to EMC SAN storage for data partitions on IBM, data on SUN systems. Ported internal applications on systems, Unix Scripting such as network failover, debug, modify, and performance tuned Oracle and Engine environments. Engaged with vendor support for IBM AIX PowerVM, Oracle Sun Virtualization and platform specific issues and problems. Cost analysis supporting migration. Implemented virtualization with IBM LPAR, WPARs on Power series architecture. Utilized native AIX environments and IBM RHEL Linux on Power, including x86/i486 architectures. Managed, implemented and designed XML interface into pricing vendor Markit. Managed, implemented and designed pricing interface into price vendor Reuters. Managed, implemented, designed many internal system and application projects that include system failover, system redundancy, load balancing BIGIP F5, 4 hour failover disaster recovery, local failover, and business continuity planning. Implementing live failover/recovery environments for Application Service Provider offerings.

Confidential

Senior Technical Consultant Engineering

Maintained CAR CISCO Access Registry for SBC Internet security with RADIUS Remote Dial-In User Service infrastructure for POTS and DSL customers, including LDAP proxy of client authentication, authorization, and accounting services. Developed UNIX scripts on HPUX systems for machine alerts, maintenance, RADIUS reporting, and client usage statistics for executive dashboard and reporting to upper management. Created CAR RADIUS C Code extensions for client customization of CAR security services and enhancements.

Technical Director

Confidential

Involved in all aspects of production and delivery of ASBAM, including management, design, application architecture, disaster recovery and implementations. Provided technical system solutions and project management leadership with all functions involved in the development and integrity of new applications, systems, and the support and maintenance of existing applications and systems. Coordinated software development project activities. Assisted in coordinating, evaluating, and partnering with technology vendors and outside consultants. Led projects including defining user requirements, prepared detailed plans and schedules, calculated resource allocation and assignments, applied critical path methodology, and provided ongoing support. ASBAM developed using J2EE, JAVA standards specification. ASBAM initiative developed to be Java EE compliant. Utilized XML, JSP, APACHE, Tomcat, JMS, DOM, WebSphere 5.x studio and deployed on WebSphere 5.x application server. Documented and managed utilizing use, class, and state diagrams. ASBAM API s implemented on SOA services framework including backend legacy and front end user systems.

Technical Director

Confidential

Designed and managed team SOA implementations and services for SBC/Ameritech/AT T merger initiatives on SOA architecture on HPUX, IBM, Sun platforms. Internal initiatives such as Scorpion, SAM, EHOSS, UNE-P, Audit Services, and Orbix Migration of Tuxedo services utilizing Tuxedo, CORBA Orbix, MQ Series, Oracle, TCP/IP TCIS/ TOPCOM, and Enterprise Access Screen scrapping, implementing utilization of C, C , and JAVA. Designed Middleware Gateway system implementations and configuration of middleware products, including disaster recovery. Resolved system Gateway problems, products, OS, tuning, and enhancements including evaluating software products. Offered system support troubleshooting Gateway and Middleware components.

Developer System Access Manager

Confidential

Designed Gateway services on HPUX utilizing Tuxedo, CORBA Orbix, MQ Series, Oracle, TCP/IP, and Enterprise Access, CNT and Jacada technologies on a SOA architecture using C, C . Conducted software maintenance and enhancements utilizing C and C . Resolved system Gateway problems, tuning, and enhancements. Implemented solutions and configured middleware products. Offered system support and troubleshot systems and middleware components. Developed Oracle and UNIX scripts for job automation. Evaluated software products for improved gateway performance.

Production Support Team Leader

Confidential

Supported and administered test and production environments for Ameritech's System Access Manager SAM SOA. Developed HPUX UNIX Korn Shell and Oracle PL/SQL scripts to automate monitoring processes. Developed scripts Korn Shell, C, ProC, and PL/SQL for process evaluation and management. Built and configured gateway system architecture, including Tuxedo TM, QM, DM, CORBA Orbix, MQ Series, Oracle, Topcom, Enterprise Access, and TCP/IP. Installed and maintained gateway service processes, Tuxedo, Orbix, EA Screen Scrap, TCP/IP, Topcom, Oracle, and MQ Series.

Production Support Specialist

Confidential

Coordinated troubleshooting efforts of ACI long distance system applications when problems arose in HPUX UNIX, Oracle, and Tuxedo, CORBA Orbix middleware on an SOA gateway. Managed daily workflow of trouble tickets and production fixes. Ensured production changes followed ACI development lifecycle methodology. Managed escalations and resolved problems requiring immediate production support or application attention. Coordinated production problems from entry to resolution. Served as coach, resource, and point of escalation contact. Provided technical, environment, and application level training. Assisted in troubleshooting problems.

Prior to 1996, held technical positions as support specialist, systems application engineer, and design engineer. Developed the leading edge Utra Sonic Weld Controller hardware and software welding by time, distance, and energy. The first auto sync overhead projection utility hardware/software . Soft start circuitry and 100KHz switch mode power supplies, hospital intercom systems including code blue systems and static hardening of all hospital electronics equipment and peripherals, both linear and switch mode designs for power and acoustic horn coupling and frequency tunning.

COMPETENCIES Proficiencies: JAVA, C, C , IMS, CICS, JMS, Tuxedo, UNIX AIX/Solaris, CORBA Orbix, MQ Series, Oracle, TCP/IP TCIS/ TOPCOM, Jacada Enterprise Access Screen scrapping, HTML, JavaScript, VBScript, ITIL, Unix Scripting Korn, JQuery, Windows 7, 2003 r2, 2008 r2, IIS, RedHat Linux 4.5/5.0, SQL/PLSQL