Executive Assistant Resume San Antonio, Texas - Hire IT People

Professional Experience

2008 – 2011 Confidential
San Antonio, TX 78205

To General Manager

Operate at an executive level, anticipating the needs of the General Manager and Executive Staff
Efficiently coordinate the activities of the Hotel Leadership Team
Prepare interoffice memorandums, correspondence, monthly expense reports, owner’s financial report, check requests, purchase orders with efficiency and accurately meeting established deadlines.
Receive invoices and process for proper payment.
Maintain staff calendar in MS Outlook and coordinate meetings while prioritizing and maintaining changing schedules for General Manager and Executive team.
Copy and distributes time sensitive materials, reports, etc.
Maintain confidential personnel information.
Respond to Starwood Hotels and Resorts Customer Service group on guest issues.
Serve as liaison between Executive office and guest complaints and compliments.
Direct Customer Relations: Resolve guest/customer issues involving reservations, cancellations, billing issues, etc.
Manage guest gift certificates distribution
Review donation requests and recommend approvals
Attend weekly operations meetings
Provide monthly hotel operating reports for distribution to ownership group.
Responsible for sending daily reports to ownership, ie Daily Summary report, 14-day forecast, Monthly operating report and reservation log.
Advise managers/hotel team when VIP’s are expected.
Handle Gatekeeper requests through Starwood One.
Serve as Media Champion – responsible for response to guest postings and follow-up.

2001 – 2007 Confidential
San Antonio, TX 78256

To General Manager

Operate at an executive level, anticipating the needs of the General Manager and Executive Staff
Efficiently coordinate the activities of the Hotel Leadership Team
Prepare interoffice memorandums, correspondence, monthly expense reports, owner’s financial report, check requests, purchase orders with efficiency and accurately meeting established deadlines.
Maintain staff calendar in MS Outlook and coordinate meetings while prioritizing and maintaining changing schedules for General Manager and Executive team.
Copy and distributes time sensitive materials, reports, etc.
Maintain confidential personnel information.
Coordinate Executive Team travel arrangements, schedules
Provide responsive Project Support for Executive Team.
Submit engineering work orders through the MAXIMO program.
Compile the Annual Report and prepares the periodic Board of Director briefs.
Oversee and manage Hotel Customer Satisfaction Program
Respond to Starwood Hotels and Resorts Customer Service group on guest issues.
Serve as liaison between Executive office and guest complaints and compliments.
Direct Customer Relations: Resolve guest/customer issues involving reservations, cancellations, billing issues, etc.
Manage guest gift certificates distribution
Review donation requests and recommend approvals
Phillips/Carlisle Int’l, 7550 IH-10W, Suite 550, San Antonio, TX 78229

Confidential
Administrator

Asst. to President; book and confirm appointments by President and sales consultants
Review and evaluate resumes by professional level
Log, track and review resumes
Process sales and accounts receivable
Client file preparation for career advisors
Tracking daily, weekly and month status reports
General filing system

Confidential
Admin. Coordinator

Confidential
Executive Assistant

Perform diversified secretarial duties for high level managers in areas of operations, finance and quality control.
Establish and maintain confidential files and records
Prepare meeting materials for business managers
Manage all travel for executive staff
Assist Safety officer in CORE training for associates
Manage/update all Material Safety Data sheets (MSDS)

Confidential
Material Expeditor

Professional Skills

Personal Interests