SUMMARY

• More than 6 years of experience in salesforce.com CRM platform as a developer, admin with Business analysis with expertise in Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, Multi - tier, web-based and portals based object oriented enterprise applications.
• Conducted Requirement gathering sessions, feasibility studies, Impact Analysis, Risk Analysis and organizing the software requirements in a structured way.
• Excellent facilitation skills in conducting walkthroughs, surveys, questionnaire, interviews, brainstorming, JAD and JAR sessions.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Extensive qualification in all facets of information system methodology from conceptual design through documentation, implementation, user training, quality and enhancement.
• Excellent documentation skills - demonstrated in documenting software requirement specification (SRS) Business Requirement Documents (BRD), User Requirements (URS) and Functional Requirements (FRS).
• Experience working with Agile, RUP, Waterfall methodology.
• Design, Architecture, Administration, Configuration, Implementation and Support experience with Salesforce.com platform (extensively on Sales applications).
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
• Hands on experience with all phases of Software Development Life Cycle (SDLC) and working in full life cycle, maintenance and re-engineering projects.
• Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Responsible for setting up Profiles and roles.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Informatica Data Loader, and Cast Iron.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Experienced in migrations/deployments between Salesforce.com sandbox and multiple-instance production environments.
• Strong leadership skills - motivating, ensuring consistency and excellence, building consensus, mentoring, and performance management & Strong communication skills.
• Excellent Interpersonal and Communication skills, fast learner, hardworking and good team player.

TECHNICAL SKILLS

Tools: Workbench, Dataloader, SOQL Commander, Quality Center, Data Analysis, Data Cleansing, Data Normalization, Data Migration, NBLog, Eclipse, Force.com Explorer, Force.com Excel Connector, Ant Migration, PRM Portal.

Programming Languages: Apex, Visual Force pages, HTML, Ajax, JQuery and JavaScript.

Packages: MS Office, Open Office

Operating Systems: Windows NT/ 2000/ XP Pro/ Vista, Windows Server 2000/ 2003/ 2008

Databases: Apex Data Loader, SQL Server 2010

Configuration Skills: Campaigns, Leads, Accounts, Contacts, Opportunities, Forecasts, Products, Assets, Contracts, Cases, Solutions, Ideas, and Custom Object development Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Reports, Dashboards, Formula Fields and Cross Object, Formula Fields.

PROFESSIONAL EXPERIENCE

Confidential, Connecticut

SalesForce.com Administrator/Business Analyst

Responsibilities:

• Actively Assisted Project Manager in developing Scope/Vision Documentation and Project Plan, tracking project progress.
• Utilized MS Project to present the project data in versatile views as Gantt charts, pivots, calendars, network diagrams and task sheets.
• The Projects were implemented based on Agile methodology.
• Created Business Requirements Document, converted into System Requirement Specifications Document tying well with the design.
• Analyze existing interfacing systems and understand various technologies involved.
• Performed extensive System Analysis the various business specifications.
• Responsible for Bug free delivery of Sales and Service Oriented applications developed on (Salesforce.com) Force.com Platform.
• Develop Reports/Scheduled Reports, Dashboards, and processes to continuously monitor data quality and integrity
• Assist users with report design and management.
• Experienced in using Apex Data loader, for exporting and importing/exporting the data into/from SFDC.
• Created Test Scripts and Writing the test cases and performing Regression tests on them.
• Experience in Creating and editing Users, Accounts in Salesforce.
• Responsible for managing Users in Production and supporting users in UAT.
• Created Profiles, Roles based on Organization role hierarchy and Implemented Record-Level and Field-Level security and configured their sharing settings.
• Created Reports and Dashboards as per the customer requirements.
• Created/Customized Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow &Approvals.
• Worked/Designed various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Worked on various salesforce.com Custom objects like Account Addresses, Account Goals, Account Policies, Activity Calculator, Activity Points, Agent Policies, Policy Premiums, Premium Transactions, Retail Branch Performance, and Sales Profiles.
• Worked on the daily policy error reports coming in from a different system into Salesforce.
• Have been an active part in the Risk Assessment for one of the major Projects.
• Created Mockups for the New Objects to be created in Salesforce Instance.

Confidential, Virginia

Senior SalesForce.com Administrator/Business Analyst

Responsibilities:

• The Project was implemented based on Agile Scrum methodology.
• Responsible for Bug free delivery of Sales and Service Oriented applications developed on (Salesforce.com) Force.com Platform.
• Created Business Requirements Document and converted into System Requirement Specifications Document tying well with the design.
• Analyze existing interfacing systems and understand various technologies involved.
• Performed extensive System Analysis and Gap Analysis for the various business specifications.
• Responsible for maintain the Off Shore Teams and Onsite Teams.
• Develop Reports, Dashboards, and processes to continuously monitor data quality and integrity
• Assist users with report design and management.
• Experienced in using Apex Data loader, for exporting and importing the data from SFDC.
• Performed testing on Custom settings and email notifications and email-templates.
• Writing the test cases and performing tests on Triggers and Visualforce Pages developed on force.com platform.
• Assisted Project Manager in developing Scope/Vision Documentation and Project Plan, tracking project progress.
• Experience in Migrating Leads, Accounts, Opportunities from Oracle On-Demand and transforming them as needed for generating feed files to load into Salesforce.com
• Created Profiles, Roles based on Organization role hierarchy and Implemented Record-Level and Field-Level security and configured their sharing settings.
• Created Reports and Dashboards as per the customer requirements.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow &Approvals.
• Configured interfaces and portal application (PRM) for lead Management so that Assurant Lead Vendor agents.
• Utilized MS Project to present the project data in versatile views as Gantt charts, pivots, calendars, network diagrams and task sheets.
• Configured PRM application for wholesalers Contact, Business Case and CPC functionality.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Prepared the test scripts and executed the testing for different implementations like,Web to Case,Web to Lead,Case escalation Process,Account management,Lead Management.

Confidential, Virginia

Senior SalesForce.com Administrator/Business Analyst

Responsibilities:

• Assisted Project Manager in developing Scope/Vision Documentation and Project Plan, tracking project progress.
• Utilized MS Project to present the project data in versatile views as Gantt charts, pivots, calendars, network diagrams and task sheets.
• The Project was implemented based on Agile Scrum methodology.
• Created Business Requirements Document and converted into System Requirement Specifications Document tying well with the design.
• Analyze existing interfacing systems and understand various technologies involved.
• Performed extensive System Analysis and Gap Analysis for the various business specifications.
• Responsible for Bug free delivery of Sales and Service Oriented applications developed on (Salesforce.com) Force.com Platform.
• Responsible for maintain the Off Shore Teams and Onsite Teams.
• Develop Reports, Dashboards, and processes to continuously monitor data quality and integrity
• Assist users with report design and management.
• Experienced in using Apex Data loader, for exporting and importing the data from SFDC.
• Performed testing on Custom settings and email notifications and email-templates.
• Writing the test cases and performing tests on Triggers and Visualforce Pages developed on force.com platform.
• Experience in Migrating Leads, Accounts, Opportunities from Oracle On-Demand and transforming them as needed for generating feed files to load into Salesforce.com
• Created Profiles, Roles based on Organization role hierarchy and Implemented Record-Level and Field-Level security and configured their sharing settings.
• Created Reports and Dashboards as per the customer requirements.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow &Approvals.
• Configured interfaces and portal application (PRM) for lead Management so that Assurant Lead Vendor agents.
• Configured PRM application for wholesalers Contact, Business Case and CPC functionality.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Prepared the test scripts and executed the testing for different implementations like,Web to Case,Web to Lead,Case escalation Process,Account management,Lead Management.

Confidential

Senior SalesForce.com Administrator/Business Analyst

Responsibilities:

• Administrated and monitored the company's Salesforce CRM application.
• Created the workflows for automated lead routing, lead escalation and email alert.
• Responsible for writing use cases, object models, project planning, and proactively worked on requirements document using DOORS.
• Coordinated with the Project Manager in Managing the Project Plan, Resources, Scheduling, Timelines, WBS, etc
• Organized JAD sessions with business users and project teams for gathering, document and communicate application system requirements.
• Analyzed business requirements and segregated them into high level and low level Use Cases, developing various use case diagrams like Activity, State, Class, Context, ER and data flow diagrams.
• Extensively preformed Business Requirement Analysis, Gap and Risk Analysis, Adaptability and feasibility studies.
• Responsible for managing Users in Production and supporting users in UAT.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow &Approvals.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Confidential

Senior SalesForce.com Administrator

Responsibilities:

• Worked with Salesforce users to understand the requirements for the customizations required in the Salesforce.com to support their day to day process.
• Refactored code using custom settings and bulkified existing triggers using list and map.
• Implemented Custom button and Link functionality on page layout making Web service calls using JavaScript Remoting.
• Wrote Apex Components for Force.com sites to display latest product randomly on every visual force pages and page layout.
• Connected two Salesforce instance using S2S.
• Created new user accounts and configured Salesforce.com to fit security needs at the user and organization levels.
• Modified users profiles if and when required to grant more or less permissions.
• Setup Apps, Objects, Page Layouts, Related Lists, Tabs, Roles and Profiles.
• Created, modified Validation Rules, Workflow Rules, Sharing Rules, Approval Processes, Outbound/Inbound Messages.
• Setup and Create Reports and Dashboards.
• Managed Lead, Account, Contact, Opportunity.
• Created custom objects, custom fields and page layouts, visual force pages and triggers.
• Implemented Email-To-Case and Web-To-Case and web-to-lead implementations.
• Customized and configured Chatter as per organization needs.
• Integrated Salesforce with SAP system using Scribe. Any new accounts, lead and opportunity created in SAP are extracted using Scribe and uploaded to salesforce.com for use.
• Used SQL to retrieve data from SFDC database and display it on Visual Force page.