SUMMARY

• Over 6+ years of experience in the field of Information Technology, Salesforce.com CRM Platform and Apex Technologies.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.
• Experience in CoE Demand Intake Tool and Manage and service SOM agencies in the demand intake process.
• Extensive experience in Salesforce.com setup, configuration, and customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.
• Experience in SFDC development using Apex classes and Triggers, Visualforce,Force.com IDE, SOQL and SOSL.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, data migration, system integration and familiarity with Visualforce(Pages, Components, and Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
• Ability in SFDC Administrative tasks such as creating Profiles, Users, Roles, Tasks and Actions, Dashboards, Reports, Validation Rules, Work Flows.
• Exposure to Dreamforce, Salesforce DX Open Beta.
• Articulate APTTUS core CPQ capabilities, Foundation concepts of Products, Pricing, Categories, Advanced concepts of product selection and pricing scenarios, also categories, Price List, Products and Selection, Bundles, Options and Option Groups, Product Selection using Constraint Rules and Attributes and Pricing Extensions (Price Dimensions, Price Matrices and Price Rule sets).
• We are still working on Dreamforce.com Salesforce DX, to be implemented into the Salesforce.com.
• Quality Analysis is being done on the Salesforce DX which could come into practice soon.
• Experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and Visualforcepages.
• Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Data Load for SFDC Standard objects, Custom objects.
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, and Mass Delete.
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Experience in working with Databases like Oracle 8i, Microsoft SQL Server and Access.
• Hands on Experience in designing and developingforce.com applications. Experience in building VisualForcepages and Custom Controllers, Components, Custom Objects, Reports, Dashboards and Tabs.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Sales force.
• Worked onSalesforceintegration using REST web services and Dell Boomi integration tool.
• Knowledge on various lightning components to provide a user intuitive experience onsalesforce lightning interface.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.
• Good at Analytical, Communication & Presentation Skills, Adept insalesanalysis, marketing & customer support business processes used by Salesforce.com customers and recommendations to customers for improving their processes using Salesforce.com.
• Excellently worked as a Team Player under all Levels of organization with ability to adapt quickly and learn.

TECHNICAL SKILLS

Salesforce Technologies: SalesForceCRM,SalesForceSFA, ApexLanguage, ApexClasses/Controllers, Apex, Triggers, SOQL, SOSL, VisualForcePages/Components, S Controls,Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case, Management Automation, Custom Objects, Apex Data Loader.Sales force Tools Eclipse,Force.com Eclipse IDE Plug-in,Force.com Explorer,Force.com Data Loader,Force.com Excel Connector,Force.com Platform, Exacttarget.

Reporting Tools: Crystal Reports, Reporting Services (SSRS), Active Reports

Web Servers: IIS 5.0/IIS 6.0/IIS 7.0/7.5, IBM Web Sphere, APPTUS-CPQ.

Operating Systems: Windows NT / 2000 / Vista, Windows Server, UNIX, Sun Solaris 9, Azure.

Languages: Apex, C, C++, Java

Web services: J2EE, JSP, JavaScript, UML, HTML, HTML5, CSS, XML, TML, SQL, JQUERY, Angular JS.

Database: SQL, My SQL

PROFESSIONAL EXPERIENCE

Salesforce / Exacttarget SFMC Admin/ Developer

Confidential - Atlanta, GA

Responsibilities:

• Coordinate with IT development teams to build user stories, business requirements, and monitor data quality for data feed processes (batch & API).
• Develop end-to-end solutions for complex nurture campaigns (with potential optimization testing) to deliver personalized customer communications (social & email).
• Created different Data extensions and associated them to different campaigns.
• Strong knowledge of developing AMPSCRIPT code to implement business requirements by creating Dynamic content.
• Involved in sending email alerts every week for promotions and offers from the organization.
• Followed QA process to ensure emails are rendered as insisted across all email clients and screen resolutions.
• Monitor customer communications to validate execution and deliver detailed campaign process documentation.
• Designed personalized email content using Adobe Creative Suite, HTML and CSS3, AMPscript in Content Builder.
• Worked as a marketing product expert and administrator of all SFMC processes (manage subscriber-level data).
• Employed Data Loader to read, extract, and load data from CSV files.
• Developed and deployed A/B testing strategies to roll out the control version to be used in the final email campaign.
• Used automation studio for performing actions such as imports, extracts and SQL query activities.
• Designed and configured journeys using activities within the Journey Builder and launched in the production after thorough testing.

Environment: Salesforce.com,Force.com, Exacttarget.com, Journey builder, Automation Studio, Email studio, Salesforce Marketing cloud E2., HTML5, CSS3,Javascript, AMPSCRIPT.

Salesforce Developer/Administrator

Confidential, Atlanta, GA

Responsibilities:

• Good with Configure Price Quote (APTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Worked for APTTUS Product Configuration, Pricing Configuration with some advanced functionality of SFDC.
• Product configuration, Price Rules, Constraint Rules, Categories, Price list, Quote Creation and few more complex pricing functionality using Workflow, APTTUS Approval Process, APEX, VF and APTTUS Pricing Callback Class.
• Configuring Products (Standalone & Bundle) with complex price rules, Categories, Price Matrix, PL, PLI, Attributes.
• Developed Quote Documents using X-AUTHOR for Word, also developed Customized login screen for community user and functionality to redirect user from Salesforce to APTTUS CPQ Quote creation using APTTUS API's, APEX, Visual Force and Trigger.
• Rules and Attributes and Pricing Extensions (Price Dimensions, Price Matrices and Price Rule sets).
• Working on Building standalone, Bundled Products using options/options groups, Product Configuration Rules, Advanced Pricing, Pricing Extensions, Advanced Pricing Concepts, Template administration using X-Author, Quotes/Proposals, also good with Proposal Management process.
• Delivered KT to the client team on Salesforce chatter, queues, groups, service cloud and other technical knowledge they need to do for their day to day job on Salesforce.com.
• Introduced to Wave Analytics and worked with prebuilt Dashboards and Wave app for data isolation, to create custom reports, and opportunity development as per business requirement.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Created various Reports (summary reports, matrix reports), pie charts, dashboards and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI. Also Inserted and updated data using data Loader.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions and Case Assignment.

Environment: Force.com Platform, Salesforce.com Platform, Custom Objects, Tabs, Apex Language, Controllers, Triggers, Visualforce, Page layouts, APPTUS CPQ, SOQL, SOSL, Custom Reports, Dashboards, Data Loader, Eclipse IDE, Workflows & Approvals, SOAP, HTML, JavaScript, JQuery, Windows.

Salesforce Developer/Administrator

Confidential, Columbus, OH

Responsibilities:

• Involved in Salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Developed and Customized User interface in Salesforce.com using Visual force, Apex controllers andForce.com IDE.
• Implemented responsive web pages using JavaScript frame work and lighting CSS for Salesforce1 solutions.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Created and deployed several Reports using Salesforce.com platform.
• Created Visualforceemail templates and automated Email Process to send installation instructions to new and existing customers.
• ImplementedSalesforceDevelopment Cycle coveringSalesCloud, Service Cloud, Marketing Cloud Call, Center, Chatter & App-exchange applications.
• Had Exposer to CloudSense.
• Worked on AMP Script while creating the Email templates.
• SalesForce operational experience including troubleshooting the DocuSign for SalesForce connector.
• Hands-On Experience in Implementing Sales cloud, Service cloud, Chatter, Marketing, Customer Portal and Partner Portal and recommended solutions to Improve Business processes using Salesforce CRM.
• Created modern Enterprise Lightning Apps combining Lightning Design System (CSS and Design Parameters), Lightning App Builder and Lightning Component features. Enabled Lightning Components for use in Salesforce1 mobile Platform.
• Responsible for seamless integration between ExactTarget and all business tools, as well as API management and data setup.
• Consistently learns the ins and outs of Salesforce ExactTarget and its capabilities to stay competitive in the email marketing space, including but not limited to: Automation Studio, Journey Builder, AmpScript, SQL, and SaaS.
• Understanding Marketing cloudapplication, web services and requirements for automating web services.
• Developed Web application and mobile web-app using CSS, HTML5, JQUERY, WEB-API and Angular JS.
• Constructed custom reports and dashboards to tracksalesand other key metrics.
• Demonstrated ability to effectively work in team environment with varying skill set levels.
• Created custom objects, triggers, and workflows to manage information on products, orders, returns and Authors.
• Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database.
• Worked on Content builder to creating content templates.
• Configure salesforce and marketing cloud integration user along with configurationin salesforce.
• Prepared Presentations and documentations for operational events that effectively communicated the desired information.

Environment: Salesforce.com,Force.com, CloudSense Journey builder, Audience builder, Email, Marketing cloud integration, Marketing cloud Admin, Apex classes & triggers, VisualforceComponents & controllers, Automation Studio, Lightning Components, Lightning UI, visualforcepages, Apex Data Loader, REST, SOAP, integration, WEB API, Rational Rose, Microsoft Access, Windows XP.

Salesforce Developer/ Administrator

Confidential

Responsibilities:

• Created Contacts and Accounts depending upon user roles and groups.
• UsedSalesForceAutomation forSalesLead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Prepared and Execution of test scripts using Selenium.
• Modifying Page layouts and setting the Record Types.
• Built and re-built Five9 system twice to meet new demands, also wrote and edited employee handbook with each adjustment of system.
• Successfully configuring the Marketing Cloud Connect (formerly the v5 Salesforce Integration) to connect the digital marketing capabilities of the Salesforce Marketing cloud with the data management, segmentation and campaign management tools in Salesforce.
• Customer service and training experience with a proven record of performing administration, training employees, coaching and motivating teams and achieving ambitious performance goals.
• Strong ability to multi-task, handle high stress situations, and manage a team in a demanding results oriented environment.
• Organizational and planning skills for monitoring schedules, ensuring timelines, expediting processes and following through
• Developed and deployed ad hoc Salesforce.com reports and dashboards.
• Worked with Agile and Scrum methodologies.
• Integrated with Salesforce by using Marketing cloud connector (V5).
• Build& monitor standard analysis and reporting for marketing campaigns.
• Worked with Case Management Functionality.
• Created Workflow Rules, Approval Process, Developed and supported customer support portal to support eservices, CRM Customer Support.
• Manage page layouts, fields, and system interface/capabilities.
• Maintenance of data entry standards & data integrity process.
• Performed mass imports and exports of data.
• Manage data migrations/conversions from other data sources intoSalesforce.
• Integration using Web Sphere Cast Iron and Informatica cloud for data migration into the cloud.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Customized page layouts for Opportunity Validation Rules.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Involved in queryingSalesforcetables using SOQL & SOSL queries usingForce.com Explorer.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
• Used it to read, extract and load data from comma separated values (CSV) files.

Environment: Saleforce.com platform, Agile, Apex Language, VisualForcePages, Data Loader, Apex Classes, Visual Force Pages, Data Loader, Workflow Alerts, Approvals, Validation Rules, Sharing rules, Reports, Standard & Custom Objects, Tabs, Email Templates, Roles, Profiles, HTML,Force.com IDE.

Salesforce1 Developer/ Administrator

Confidential

Responsibilities:

• Involved in SFDC implementation and maintenance of CRM functionality.
• Create Functional and Technical documents for SFDC reports, workflows.
• Used collaboration tool chatter for status update, document sharing, customizes profiles, applications and internal networking.
• Created the workflows and for automated lead routing lead escalation, alerts and custom coaching plans.
• Created custom controllers implementing complex code for retrieval fromSalesForceto VF pages.
• Provided the training to the internal business users to use the application and develop their own.
• Supported the data migration activities for migration the data from various business sources with the support of salesforce.com.
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Created and implemented the entire software quality assurance deliverables comprising test plan, test cases, project plan, defect documentation, status report, and quality assurance check list and exit document.
• Create STM (Source to Target Mapping) documents for integration.
• Create various roles, profiles and configured the permissions based on the organizational hierarchy requirements.
• Configured Salesforce.com security profiles and custom object supporting integration and quote featured enhancement.
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
• Developed various Custom Reports, Dashboards and deployed them for different business user levels.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, VisualForce Pages, XML, Triggers, Security Controls, third party tools.