SUMMARY

• Over 7+ Years of IT experience that includes 4+ years of experience in Salesforce.com CRM Platform and 4+ years of experience with Java technologies.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, design, developer, enhancements, testing, deployment and maintenance of standalone object oriented enterprise applications.
• Experience in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Integration, REST, SOAP based Web Services, Force.com API, SOQL and SOSL, Sales force AppExchange and JAVA and C#.
• Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions.
• Experience on VEEVA CRM implementations.
• Performed administration activities for SFDC/Veevaincluding System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM.
• Hands on experience in implementing security and sharing rules and Apex Language.
• Experience in creating the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Good work experience in designing various Webpages in Visualforce.
• Experience in designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Monitor functional and integration test execution on Sales force CRM,VeevaCRM.
• Experience working with Force.com IDE, Data Loader, Apex Explorer and Salesforce.com Sandbox environments.
• Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Proficient in working with Eclipse IDE and Force.com Plug - in for writing business logic in Apex programming language.
• Experience in migrating data from various systems into Salesforce CRM using ETL tools - Informatica on Demand, Cast Iron (CI) experience, to synchronize data between Sales.com and web service endpoints. Data Junction (Pervasive) and Excel connector
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.
• Experience in using different data tools like Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete.
• Good knowledge in Unit Testing, Test Coverage and Code Review.
• Experience in Deployment, deployment from one environment to different environments
• Experience in using Servlets, Java Web Services and JSP.
• Experience in AJAX, Java Script and CSS, HTML, DHTML, Adobe ColdFusion.
• Experience in writing SQL and PL/SQL programming with DB2, Oracle and MySQL Server.
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

TECHNICAL SKILLS

SALESFORCE TECHNOLOGIES: SFDC Certified Force.com Developer, Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Veeva Crm, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

ETL/INTEGRATION TOOLS: Eclipse Force.com IDE Plug-in, Connector, Informatica, Data loader, Force.com, Workbench, Cast Iron systems, Composite, Scribe.

LANGUAGES: Apex, C, C++, Java, HTML, JavaScript, DHTML, SQL, XML

OPERATING SYSTEMS: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008.

DATABASE: MS SQL Server 2000/2005, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access, and MySQL

DOCUMENTING TOOLS: MS Office, MS Visio Pro

PROFESSIONAL EXPERIENCE

Confidential, WESTLAKE VILLAGE, CA

SALES FORCE DEVELOPER

RESPONSIBILITIES:

• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Involved in integrating Salesforce CRM with its ERP (Oracle EBS) system.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Worked on service cloud to provide a power and full functionality to a device.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Involved in developing, implementing & testing on the Sandbox environment.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

ENVIRONMENT: Salesforce.com, Apex, Visual force, triggers, test method, workflow, validation rules, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force.com IDE, Java, JavaScript, HTML, XML, Oracle, partner portal, Web portal,ETL, Service Cloud and Sales cloud.

Confidential, DURHAM, NC

SALESFORCE DEVELOPER/ADMIN

RESPONSIBILITIES:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Prepared specifications for system enhancements and customization.
• Involved in identifying, planning and implementing newSalesforce.com features and functions new screens, workflow, force.com objects, reports and Apex code to meet business requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating businesslogic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Involved in Service cloud and Sales cloud for Implementation/Customization.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formulafields to the custom objects.
• Integrated AppExchange applications likeCase History Timeline makes it possible for users to create a timeline showing all stages of a case.
• Integrated SFDC with Oracle ERP for order management system using Informatica.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics)
• Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Developed Various Visualforce pages as per organization requirements.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Involved in developing, implementing & testing on the Sandbox environment.

ENVIRONMENT: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP, UI, Eclipse, Oracle, SOQL, SQL SharePoint, Webservices, Service cloud and Sales cloud.

Confidential

SALESFORCE DEVELOPER

RESPONSIBILITIES:

• Involved in complete development cycle requirement gathering, design, development, quality assurance, testing, maintenance, and support.
• Responsible for performing administrative functions in SalesForce CRM such as create/modify picklists and lookup fields.
• Developed various Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.
• Experienced with creating Workflow rules, validation rules, formula fields, escalation rules, auto assignment rules in the Licensing project.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Good knowledge in developing the documents for data model design in sales force CRM.
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
• Provided user support and bug fixing activities as per the SLA.
• Co-ordinate and worked with offshore team and other client teams to resolve production issues.
• Worked with Business Analysts in solving various cases related to configuration issues and user login issues.

ENVIRONMENT: Saleforce.com platform, Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers.

Confidential

SALESFORCE ADMIN

RESPONSIBILITIES:

• Created Sales force sObjects and related metadata necessary to support customizations across instances.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Created page layouts to organize fields, custom links, related lists, stored procedures and other components on detail pages and designed Workflows, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented designed and developed Standard and Custom Apex Classes, Controllers. Classes, extensions and Apex Triggers to handle business logic and used debug logs to trace the execution and used Apex Data Loader to migrate data such as accounts, campaigns.
• Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages, and implemented Sales force Chatter functionality for one to many business users.
• Developed Triggers in MySQL for lowering traffic between client-server, as well as to handle bulk records within the governor limits to automate business logic.
• Development of SOAP and REST based web services used for custom development, and used WSDL to expose logic to clients.
• Experience with Outlook Integration, Single Sign On, and Sales force to Sales force functionality's.
• Interacted with various business team members to gather the requirements and documented the requirements in a test-driven and formal QA Development environment that included development, staging, production deployment cycles.

ENVIRONMENT: Sales force force.com platform, HCSC, Apex, Visual force, Data Loader, Chatter, sObjects, Workflows, JavaScript, CSS, DHTML, HTML5, SOAP and REST, MySQL

Confidential

JAVA DEVELOPER

RESPONSIBILITIES:

• Implemented advanced java API and core java for coding sophisticated business logic.
• Developed Modules using Java, JSP, Swings, HTML and Spring.
• Design and Development of UI using HTML, CSS, JSP, JavaScript and Ajax.
• Used various Core Java concepts such as multi-threading, exception handling, collection APIs to implement various features and enhancements.
• Created SQL queries and Stored Procedures for CRUD (Create, Read, Update and Delete) operations on database.
• Implemented and consumed web services in Java.
• Involved in various Software Development Life Cycle (SDLC) phases of the project.
• Used Spring Framework for Dependency Injection and integrated it with Hibernate.
• Used Maven to build and Apache Tomcat to deploy the application.
• Used Apache log 4j logging framework for logging of trace and Auditing.
• Developed unit test cases using JUnit framework and created few modules using JAVA Swing.
• Developed Restful web services using JAX-RS and used DELETE, PUT, POST, GET HTTP methods in spring and OSGI integrated environment.
• Used Spring JDBC Dao as a data access technology to interact with the database.

ENVIRONMENT: Core Java, JSP, Struts, Servlets, Eclipse, Java Script, Spring, Rational Rose, Xml, Soap, EJB, Web Services, Oracle And Tomcat

Confidential

JAVA DEVELOPER

RESPONSIBILITIES:

• Gathered requirements for the project and involved in analysis phase.
• Developed quick prototype for the project so as to aid business in deciding the necessary ramifications to the requirements.
• Created UML class and sequence diagrams using Rational Rose.
• Designed and created user interactive front-end screens using JavaScript, HTML and JSP's.
• Used strict Object Oriented model to separate the roles of the employees and their specifications to achieve extendibility and clarity.
• Developed dynamic content of presentation layer using JSP.
• Used JDBC to interact with the Oracle database for storage and retrieval of information.
• Tested code using JUNIT.

ENVIRONMENT: JAVA, Java Scripts, JSP Struts 1.1, JDBC, jQuery, HTML, JUNIT, Tomcat 4.x, Oracle.