SUMMARY

• Over 8+ years’ experience in IT industry with around 5 years’ experiences in the Salesforce.com CRM both as Administrator and Developer in Salesforce.com Sales, service, Marketing, Customer Service and Support Administration, experience in Java/J2EE Technologies that includes Analysis, Design and Development, Testing, Implementation, production support and maintenance of various Applications.
• Experienced in
• Salesforce.com Apex Classes, Apex triggers Integration, Visualforce. Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts & Actions, Approval Workflows, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Good working knowledge in querying Salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
• Strong experience in creating executive dashboard to display Open, closed leads in Salesforce.com.
• Good Experience in developing Custom Page Layouts, work flows, and Approval processes.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• In - depth understanding of the capabilities and constraints of the SFDC CRM application.
• Experience in installing Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services (WSDL) and third party packages.
• Experience in implementing Enterprise applications using Java, EJB, JSP, Servlets, JDBC, JMS, Web Services, Struts, Log4J, JavaScript, XML and HTML.
• Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML Tools like MS Visio.
• Scrum the most popular way of introducing Agility due to its simplicity and flexibility
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle (SDLC) in relation with all the phases of Rational Unified Process (RUP).
• Participated in Weekly Change control meetings and performed application and global impact analysis.
• Hands on experience using Quality center to initiate a new project, log defects and store documents.
• Hands on experience in various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages /Components, Workflow & Approvals, Dashboards, Analytic, Custom Objects, Apex Data Loader.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Languages: Apex, C, C++, Java, J2EE, JSP, Java Script, Action Script, UML, HTML, XML, TML,SQL.

Operating Systems: Windows NT / 2000 / Vista, XP, Windows Server 2000/2003/2008 , UNIX.

PROFESSIONAL EXPERIENCE

Confidential, Seaport MA

Salesforce Developer/Admin

Responsibilities:

• Performed changes to configuration, workflows, page layouts, fields, custom objects, etc.
• Solving the problems in Integrating Managed Packages apps like Marketo and Docusign.
• Performed data cleanup, extraction and mass changes using Data Loader
• Managed security, users, roles, profiles, groups, queues, sharing rules and other setup options
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Developed prioritize and communicate a schedule for future database releases/enhancement
• Interacted with testing and the development teams for the development and testing of the code.
• Created flows using process builder in salesforce.
• Created custom apps and custom Objects.
• Created new Visualforce pages, Components.
• Designed and deployed Custom tabs, validation rules, Approval Processes, Custom Hierarchy, and Formula Fields for automating business logic.
• Build Visualforce page to capture the primary contact of Opportunity Contact Role
• Batch assignment of accounts and Packages based on organizational changes.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading

Confidential, Worchester MA

Salesforce Developer

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Was a lead for a group of 3 members who were rookies helping them with workarounds .
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Created many Email Templates and Mail Merge Templates and was involved in doing the Mail Merge for different standard and custom objects.
• Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Developed Client side pagination process with all the details.
• Created Labels to set the predefined values for the client side pagination process.
• Developed Custom Validations to override the Salesforce default validation rules.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Perform changes to configuration, workflows, page layouts, fields, custom objects, etc.
• Implement controls to ensure data integrity.
• Manage security, users, roles, profiles, groups, queues, sharing rules and other setup options
• Administration of all settings related to users and profiles.
• Manage and prioritize ongoing support requests and administrative needs of users
• Complete bulk imports of data using Apex DataLoader.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Interacted with testing and the development teams for the development and testing of the code.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Workflows, Email Updates, .NET Framework, Web Services API, Oracle EBS, Oracle on Demand, Oracle Fusion Middleware, SOA, Siebel.

Confidential, Buffalo, NY

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Experience with Service Cloud
• Involved in deploying the CRM tool Salesforce.com to include: business requirement development, dashboard development, report & list view development, process flows and documentation.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Provided support of incoming tickets, including extensive troubleshooting tasks.
• Software deployment support in staging and production environments.
• Work with Development teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.
• Customer notification and workflow co-ordination and follow-up to maintain service level agreements
• System and Support status reporting.
• Involved in upgrade, such as creating a new user interface for an existing application. Have good knowledge in Release Management
• Performednumber of walk-through sessions with key individuals involved in the software process for Understand the current state of Release Management.
• Got a picture of the current state of the process, we set about establishing a regular Release cycle

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Workflows, Email Updates, .NET Framework, Web Services API, Oracle EBS, Oracle on Demand, Oracle Fusion Middleware, SOA, Siebel, People Soft, MDM, Eloqua.

Confidential, Richmond, VA

Salesforce Admin & Developer

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists and complex page layouts.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Complete bulk imports of data using Apex Data Loader.
• Developed and maintained custom reports.
• Batch reassignment of accounts and opportunities based on organizational changes.
• Prepared training materials for business use.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential, NY

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Associate Software Engineer

Responsibilities:

• Designing & Developing UI screens.
• Production support
• Performing Client Validation using e - Script and vb script.
• Developed DVM, Binocular Search
• Created a Pick list
• Designed a Mvg and Hierarchical Pick list
• Developed a script for custom error message
• Configured Business Components, Applets, Toggle Applets, User Properties, MVG S, Pick lists, and Drilldowns.
• Created Views for Products - Products Service Notes and Assets - Assets Service Notes & Service Requests.
• Created State model to restrict data changes in Service Requests Screen
• Created and customized applets and Business Component
• Configured with Business Component user properties.
• Configured screens and views
• Wrote eScript to meet the user requirements and business logic
• Prepared detailed design documents
• Worked extensively on workflows both inbound as well as outbound
• Generating Xml
• To send mails automatically
• Perform Client Validation using Java Script..

Environment: Siebel 8.0 Call Center. Siebel Tools 8.0, Database: Oracle