SUMMARY

• Highly motivated IT professional with 8+ years of experience as Business Analyst in Finance, Telecom, and Insurance sector.
• Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of its various methodologies like Waterfall, Agile, RUP etc.
• Worked closely with project stakeholders, SME’s and staff to understand the requirements and analyzing specifications for new applications along with modification of the existing application.
• Extensive experience in requirements gathering, Surveys/Questionnaire development, Business Requirement Documents (BRD), Functional Requirement Specifications/Documents (FRS/FRD).
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Excellent in performing GAP Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Strong facilitation skills in Use Case walkthroughs and requirements elicitation sessions and Change Control Board (CCB) meetings.
• Proficient in creating screen mock - ups, wire frames, User Interface (UI/GUI), context diagrams, business process flows and developing Use Case Diagrams, Behavior Diagrams (Sequence diagrams and Activity diagrams) based on UML methodology.
• Quality Assurance (QA) experience with developing and reviewing test plans, test scripts, test requirements, test cases, test reports, and using defect tracking tool to address bugs/issues as required by the project.
• Strong experience in conducting user acceptance testing and documenting test cases.
• Expert in tracking, tracing and managing requirements through Requirement Traceability Matrices (RTM)
• Strong technical skills in SQL to extract data from database for data analysis and testing.
• Proven track record in project execution, project coordination, end-to-end project delivery, and refinement and enhancements using various iterative models within the stipulated time, resources and cost constraints

TECHNICAL SKILLS

Requirement Management Tools: Power Designer, MS Word, and Excel

Methodologies: RUP, Waterfall, Agile

Languages: SQL, UML, XML

Business Modeling Tools: Power Designer, Smart Draw, MS Visio

Project Management Tools: MS Project, MS Excel

Defect Management Tools: Bugzilla, SILK Central, HP Quality Center

Database: SQL Server 2000, MS Access

General: MS Office (Word, Excel, PowerPoint, Visio and Outlook), SharePoint, MS Project, Lotus Notes

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Conducted extensive brainstorming sessions with end users to gather their requirements and perspectives.
• Prepared detailed Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs) to capture the essential functionalities for the proposed system.
• Developed the Use Cases and Data Flow Diagrams (DFD) to understand and communicate the process to be employed under the new system to the entire development and testing team.
• Closely interacted with database designers and architects to understand the existing database structure needed to support the new system.
• Organized and moderated Joint Application Development (JAD) sessions with the end users, business users, developers and testers teams whenever necessary, as a conflict resolving tool.
• Performed walkthroughs of business requirements and functional requirements with the development and test teams.
• Created and maintained Requirements Traceability Matrix (RTM) to manage requirements and performed Impact Analysis when request for change (RFC) arrived. Escalated the results of the analysis to the Change Control Board (CCB).
• Responsible for documenting Meeting Minutes of the weekly meetings and distributing to PM and other team members.
• Designed wireframes of the web interfaces that would be used by the internal and external users to load, handle and examine claims respectively, using tools like Microsoft Visio
• Assisted testers in developing a variety of possible test scenarios and cases to ensure that the system being built is resilient
• Monitored bugs in the system using tools like Silk Central to ensure that the quality of the system meets the industry standards and business user’s requirements.
• Tracked open issues and documented progress reports on weekly basis.
• Coordinated and Monitored User Acceptance Testing (UAT) with the business user and interfaced with the development and test team with regards to defect status and fixes on a regular basis.
• Facilitated Post Production Validation and actively participated in production call support whenever necessary.
• Helped in preparing user-friendly documents like user manuals and system guides; provided training to user community as and when necessary.

Environment: Rational Unified Process (RUP) methodology, Microsoft Office Suite, Microsoft Visio, Silk Central, Microsoft Project, Java, SQL

Confidential, Rochester, NY

Business Analyst

Responsibilities:

• Participated in Daily stand-ups and collaborated with Product owner for eliciting business requirements and conduction brainstorming sessions with Application users and other Subject Matter Experts (SMEs)
• Created and maintained User Stories by interviewing the business users to communicate the requirements to development and testing teams.
• Consulted the business users and SMEs to create Product Backlogs to prioritize features and subsequently created Sprint Backlogs.
• Performed GAP analysis by creating AS-IS and TO-BE documents to identify the potentials of the improved system.
• Involved in creating Questionnaire to understand the needs of the end users in order to make the system user-friendly.
• Created detailed Functional Requirements Document, consisting of the functional as well as non-functional requirements.
• Provided detailed User Interface Document to the development and testing team for clear understanding of the system.
• Conducted requirement walkthroughs with the development and test teams before the development and testing phases respectively, to ensure that the requirements are accurately understood.
• Created and maintained Requirements Traceability Matrix (RTM) to trace technical requirements to their business requirements and the test case requirements to their functional requirements.
• Worked closely with the QA Team to create test plan and test scripts and review test cases.
• Validated and regularly monitored all the filed defects and their progress.
• Performed thorough User Acceptance Testing (UAT).
• Actively participated in Post Production Validation (PPV) and handled issues appropriately.

Environment: Agile Methodology, Microsoft Office Suite, Java, SQL, HP Quality Center, MS SharePoint, Sybase Power Designer

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Participated in the identification, definition and documentation of impending work flows for the purpose of migrating to a superior version of party information system.
• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Translated Business requirements to functional and technical language with the help of Use cases and UML diagrams for developers
• Defined the scope, also performed Cost/Benefit Analysis, and GAP Analysis
• Handled the development of Business Requirement Documents (BRD) resulting from JAD sessions.
• Created Business Requirements from users using RequisitePro and converted them into System Requirement specifications.
• Analyzed Requirements and created Use Cases, Use Case Diagrams, Entity Diagrams, Activity Diagrams using Visio.
• Prepared logical data models containing set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements for the analysis and documentation of business data requirements.
• Assisted QA department to write and execute Test plans and Test Cases, came up with test scripts, test scenarios and worked on UAT testing.
• Assured that all artifacts are in compliance with corporate Rational Unified Process (RUP) Policies and guidelines.
• Conducted walkthroughs with end users, developers, managers and other analysts. Developed user manuals and delivered with final project.
• Used MS Office suite components for project tracking, documentation, and presentation to senior management.

Environment: Rational Unified Process (RUP) Methodology, UM, Oracle 9g, Clear Quest 2003, XML, MS-Office 2007(Word, Excel, PowerPoint, Project, Visio) .

Confidential, Seattle WA

Business Analyst

Responsibilities:

• Conducted extensive Brainstorming Sessions with customers, claims specialists, and claim adjudicators to gather end user perspectives, and recommended functionalities to business owners upon doing a technical feasibility analysis with the help of a customer team consisting of designers, architects, developers, and testers.
• Conducted Focus Group Sessions with claim agents and examiners, claim adjudicators, and other SMEs to identify those functionalities that would maximize the efficiency of the process.
• Prepared detailed BRDs and FRDs to capture the essential functionalities for the proposed PACP System.
• Developed Use Cases and Data Flow Diagrams to understand and communicate the claim processing method to be employed under the new system to the entire development and testing team.
• Closely interacted with database designers and architects to understand the Data Warehousing needed to support the new system.
• Organized and moderated JAD Sessions with the claims department, developers, and testers whenever necessary.
• Performed walkthroughs of business and functional requirements with the development and test teams.
• Tracked open issues and documented progress reports on a weekly basis.
• Responsible for documenting and distributing the Minutes of the weekly meetings to the Program Manager and other team members.
• Assisted testers in developing a variety of possible test scenarios and test cases to ensure that the system being built is resilient
• Monitored bugs using tools like Silk Central to ensure that the quality of the system meets the industry standards and business users requirements.
• Coordinated and monitored User Acceptance Testing (UAT) with the business users, and interacted with the development and test teams on a regular basis to track defect status and fixes.

Environment: RUP Methodology, MS Office Suite, MS Visio, Silk Central, MS SharePoint, MS Project, Java, Javascript, HP Quality Center