SUMMARY

• 7 years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of applications in SalesForce.com and JAVA technologies.
• 4+ years of extensive experience in Salesforce.com CRM and its Development Life Cycle.
• Hands on experience in customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• In depth understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process and Forecasting.
• Good knowledge of Case Assignment, Knowledge Management and Case escalation rules.
• Good experience with Configuration, Customization, Development and Support on Salesforce.com Platform.
• Have good working knowledge in querying salesforce.com database with SOQL & SOSL queries using Force.com Explorer.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Possess good knowledge of Unit Testing, Test Coverage and Code Review.
• Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML.
• Strong administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Experience in Sales cloud, Service cloud, Partner portal and Customer portal, Chatter and App Exchange application.
• Extensive experience in developing & deploying custom integration solutions in Salesforce CRM.
• Proficient in creating/troubleshooting/modifying APEX code, Visualforce pages and ANT Scripts.
• Extensive experience in designing of custom objects, custom fields, role based page layouts
• Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, Snapshots, Dashboards, Triggers, Apex classes and Email generation according to application requirements.
• Proficiency in Object Oriented Languages like C++, Java, J2EE, JSP and other Java technologies
• Experience in Web Technologies like JSP, HTML, CSS, XML, JAVASCRIPT, WSDL
• Experience in Oracle and MySQL databases.
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player, Capable of rapidly learning new technologies and successfully applying them in projects and operations.
• Able to build and maintain strong partnerships with the various business partners in the organization by providing Salesforce expertise, consulting and mentoring.
• Ability to develop and effectively leverage relationships across an organization at all levels.

TECHNICAL SKILLS

Salesforce.com Administration: Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings and Communication Templates

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, SOQL, SOSL, Visualforce (Page, Component & Controllers), CTI, Validations, HTML and XML

Languages: Java, JSP, XML, HTML, HTML5, JavaScript, CSS, CSS3

Tools: /Utilities: Eclipse, Force.com IDE, Workbench, SOQL Explorer, GIT

Databases: Oracle 10g/11g, DBAmp/Pro, My SQL, SQL, PL/SQL

Software: MS Office tools, MS Excel, MS Visio, Adobe Photoshop

Operating Systems: Windows XP/7/10

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Salesforce Administrator/Developer

Responsibilities:

• Proficient in creating Apex Triggers, Apex classes, Visualforce Pages, Validations, AppExchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Created Custom Controllers to make external web service callouts, validation and insertion of data.
• Developed Visualforce pages for customer portal which will override the standard customer portal.
• Worked on various automated functionalities using Apex triggers in the combination of related classes.
• Built Apex classes implementing SOQL statements within Force.com IDE to manage interaction with the database.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Customized Dashboards and Reports to track usage of productivity and performance of business centers and their sales teams.
• Created and customized objects, Formula fields, Cross object formulas, Roll up summary fields, validation rules, dependent pick lists and complex page layouts.
• Created Page Layouts, Record Types, Profiles, Permission sets, security and sharing, Cases, Report Types, Reports and Dashboards, master-detail and lookup relationships
• Worked on creating workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflows.
• Used Data Loader for insert, update, and bulk import/export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files
• Modifying Page layouts and setting the Record Types.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles.
• Responsible for performing administrative functions in Salesforce.com CRM such as create/modify pick lists and lookup fields.
• Worked onCTIIntegration ofSalesforce.com application which is used to provide agentswith click-to- call and screen pop capabilities.
• Worked on bulk imports of data using Apex Data Loader.
• Developed and maintained various custom reports according to the business requirements.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Developed cloud computing application using Force.com, Visualforce and Apex Languages.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Worked on Single-Sign On (SSO) integration - Implemented Single-Sign On (SSO) for browser based logins to Salesforce.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Performed Unit Testing using Test Methods using Force.Com utilities.
• Worked closely with Business users to gather business requirements, understand the business requirements and prepared design documents.
• Worked on various development and enhancement components during this phase.
• Worked on various issues/defects raised during SIT and UAT test cycles.
• Participated in training sessions in getting end users trained with the new application and newly added customizations.

Environment: Saleforce.com platform, Apex language, Visualforce, Apex Data Loader, HTML, Workflow & Approval Process, Reports, Dashboards, CTI, Custom Objects, Page Layouts, SOQL, SOSL, Custom Tabs and Security Controls, Sandbox, Production Environment.

Confidential, Houston, TX

Salesforce Developer/Administrator

Responsibilities:

• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Used Organization security, Network-based security and Session security to implement platform security.
• Implementation of Sales, Service and Marketing cloud.
• Created Picklists, Dependent Picklists, Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Developed Standard Reports and Custom Reports using the Tabular, Summary, Matrix Reports.
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created productive documents, which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• As a part of Administrative tasks Created custom objects, custom Fields, Validation Rules, and formula fields.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, Locking statements, Transactional control and Exception statements to invoke Apex triggers.
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Helped the Sales team in generating the sales forecast reports to achieve increased sales performance.
• Worked on deployments using Force.com IDE tool, Change sets and Eclipse from sandbox to production environments.
• Worked on implementing customer portal and partner portal.
• Developed scripts to load forecast data from salesforce.com.
• Developed integrations to integrate data from Salesforce.com using SFDC APIs.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate groups such as Central Support, IT Support, Account Receivables and Account Payables.
• Worked on Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues.
• Interacted with business users to understand complex business requirements, performed analysis and documented the requirements.
• Created technical design document and functional design documents as per business requirements.

Environment: Force.com platform, Visual Force Pages, Apex Language, ANT Scripts, Data Loader, Sales Cloud, Marketing Cloud, Service Cloud, Page Layouts, HTML, JavaScript, Workflow & Approvals, Reports, Custom Objects, Tabs, Email Services, Sandbox data loading, Production Environment Eclipse IDE Plug-in.

Confidential, Southlake, TX

Salesforce Administrator

Responsibilities:

• Skilled the roles ofSalesforce.com Administrator in the organization.
• Employed Data Loader to read, extract, and load data from CSV files.
• Achieved comprehensive analysis of business practices and guided on ways to boost up the processes.
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Skilled on Case Management, captured cases from the company's website and customer emails.
• Managed Auto response rules if customers approached beyond the business hours.
• Toiled on Record Types, Validation Rules, Triggers and Page Layouts.
• Designed workflow rules and specify related tasks, time triggered tasks, email alerts, filed updates to enable business logic.
• Generated sync of contacts, email alerts, events and tasks amidstSalesforceto Outlook and Outlook toSalesforcestrongly.
• Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.
• Worked on variousSalesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Described organization hierarchy and built profiles, roles accordingly in Salesforce; managed on visibility and security settings around them as required by the business.
• Implicated in mapping the fields amidst the current reporting system andSalesforceusing data loader.
• Achieved import and export operations to load customer data and other master data adopting data loader.
• Integrated with PeopleSoft at the back end withSalesforceas User Interface and it is a bi-directional integration using Informatica on demand.
• Interpret business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.
• Generated several Reports and Report folders to support managers to better utilizeSalesforceas a sales tool and organized various Reports for different user profiles based on the needs of the organization.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
• Examined distinct business reports and governed the team on deployment and customization of those reports inSalesforce.

Environment: SalesForce.com, Apex Language Salesforce.com Custom Objects, Visual Force (Pages, Component & Controllers), Page Layouts, Force.com IDE HTML, ETL tool, CSS, Java Script, Workflows, Reports, Eclipse, Informatica on demand, SalesForce.com sandbox implementation.

Confidential, Foster City, California

Salesforce Administrator

Responsibilities:

• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Admix with business users to revise and renew Software System Requirements, Business Process Requirements.
• Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Work Flows, Pick list, Field Updates, Email Generation and Approval Processes for automated alerts.
• Assisted on Record Types, Validation Rules, Triggers and Page Layouts.
• Generate Email Templates and also have knowledge in bulk emailing users.
• Delivered support for continuingsalesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Examined the necessities with business team and transformed the requirements into full technical necessities.
• Worked on developing standard/custom controllers, controller extensions and Visual Force pages.
• Advanced the Apex Triggers to safeguard the correct data entries in to the system.
• Enhanced, configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication with customers and partner portals.
• Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created Tabs, Sharing Rules and Custom Objects as per the business needs.
• Shaped Dashboards and Reports as per the business needs.
• Specified user support and bug fixing actions and projected various Email templates.
• Implemented the developments of Custom Objects, Workflows, Triggers, Reports and Fields into the test and prod boxes to Sync with them.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, Reports, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Web Services, Sandbox, Eclipse IDE.

Confidential

Java Developer (Front End Application and Designer)

Responsibilities:

• WebNAS is a web based system utilized for creating and modifying retail Customer brokerage accounts. WebNAS provides the support to all of the Customer Account Services Business process.
• Involved in the entire Software Development Life Cycle (SDLC) which includes requirements gathering, designing, coding and testing in both frontend and backend applications using various technologies.
• Worked on code enhancements to the application using JAVA.
• Designed several UI pages, flowcharts, detailed screen designing, HTML, CSS changes for all the pages required for the enhancement according to the business requirements.
• Worked with QA team in debugging & applying code fixes, code deployment on DEV, UAT servers.
• Developed application in MVC architecture using Struts, JSP, HTML, JavaScript and CSS.
• Involved in creating a controller Servlet that dispatched requests to appropriate classes.
• Worked on SQL queries and PL/SQL stored procedures to access the information from the database.
• Updated the required data in the DB2 database to save and update the database using Spring framework, corresponding to actions performed in the struts class.
• Used Struts tag library extensively with HTML.
• Involved in implementing Value Object Pattern, MVC & Singleton Pattern.
• Involved in drawing the UML diagrams such as Use case Diagrams, Class Diagrams and Sequence Diagrams using Rational Rose.
• Performed Health check for all the servers.
• Worked on modification of contact details like phone number and email address without the interaction of the WebNAS application using the object oriented concepts.
• Contributed in modification of the contact details of a single profile which automatically updates the same to the other accounts of the same profile.

Environment: JAVA, J2EE, Struts, Spring, JavaScript, HTML, CSS, JUnit, SQL, PL/SQL, TOAD, DB2, RAD, Web Services, Eclipse and Windows7