SUMMARY

• 9+ Years of IT experience with 4+ years of experience in the Salesforce.com CRM Platform as Developer/Administrator and 5 years in Mainframes.
• Extensive experience using Sales force Administration (SFA), Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows, ApprovalWorkflow, Reports/Graphs and Dashboards.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes, Chatter.
• Extensive experience with Apex code, Apex Trigger, Apex &Apex Web service.
• Extensive experience in lead case management.
• Experience working with Salesforce.com sandbox and production environments.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Experience of Integration using Web Services API.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Created Page layouts, search layouts to organize fields, related lists and other components on a record detail and edit pages.
• Experience inBatch jobs andTestClasses.
• Extensive experience in bulk data migration using Apex Data Loader.
• Proficiency in web technologies like HTML, XML, CSS, JavaScript.
• Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.
• Quickly master and enjoy learning new technologies, methodologies, and responsibilities.
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, Visualforce Component and Controllers

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector and AJAX Toolkit

Languages: Apex, C, C++, C#, ABAP

Web Technologies: HTML, XHTML, CSS, XML, Java Script

Operating Systems: Windows XP, Vista, 7 and 8.

Office Tools: Microsoft Project, MS Visual Source Safe, MS Visio, MS Office

IDE and Editors: Eclipse and Force.com Eclipse IDE

Database: Oracle, SQL Server and MYSQL

Others: COBOL,DB2,JCL,CICS

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Salesforce Developer

Responsibilities:

• Working as a Systems Analyst for Confidential Salesforce org.
• Under went Scaled Agile Framework (SAFe) training.
• Developing the application on SAFe.
• Interacted with various business user groups (Product Owner and Business Analyst) to gather requirements for Salesforce implementation and documented the Business and Software Requirements.
• Customized Standard Objects Like Lead, Accounts, Contacts, Opportunities and Cases.
• Imported the Leads and also converted into the Accounts and Contacts.
• Created various Profiles and Permission Sets for Agents.
• Designed Custom Objects, Entity-Relationship data model, Validation Rules and Workflows Rules on the objects andtabs.
• Developed and configured various Custom Reports and dynamic Dashboards for different user profile (Agents and Agent Team members) based on the need in the organization.
• Created Page Layouts, Search Layouts and List Views to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used SOQL for Querying and Searching data from Salesforce platform.
• Designed and developed Visualforce and HTML email templates for users.
• Created complex workflow rules and approval process to auto update various fields, assign tasks and notify Group and individual Case owners.
• Performed the roles of Salesforce.com Systems Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing using Force.com Migration Tool.
• Developed customize Change Control Process for users to submit change request.
• Worked on high priority bugs, trouble shooting and fixing emergency issues.
• Worked on Bi-Weekly Sprints on Change Control.
• Interacted with the Salesforce.com customer support team on a regular basis.

Environment: Saleforce.com platform, Salesforce.com Data Loader, Workflow & Approvals, Assignment Rules, Custom Objects, Custom Tabs, Email Services, Security Controls, Workbench, Sandbox, DB2, Informatica and Windows

Confidential, Warwick, RI

Sales forceDeveloper/Administrator

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, and documenting the functional and non-functional requirements.
• Configured the Userpermissions based on the organizational hierarchy.
• Createdcustom objects, Visual Force pages, triggers, validation rulesby using Apex as per Customer requirement.
• Developed variousTabs,ComponentsandVisual Force PagesandControllers.
• Worked on various salesforce.com standard objects likeAccounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Designed, and developed theCustom objects, Record Types,Report Types,Formula fields, Page layouts,workflow rules, tasks,Field Updates,emails andalertsto track customer related tasks and activities.
• Developed and configured variousCustom ReportsandReport Foldersfor different user profiles based on the need in the organization.
• Manage customers with profiles, permission sets, roles, and sharing rules incustomer portal.
• Configured the settings and communication templates, and granted high volume portal users to objects in customer portal.
• Used theDebugLogandSystemLogConsole to catch exceptions.
• Responsible for all the activities related to configuringData Loader, uploading data inCSVfiles into Salesforce.com, checking for thecorrectness of the data.
• Created the Change set to Deploy Apex code, Triggers, Work flow rules and field updates.
• IntegratedusingSOAPbased web services by generating the necessary stubs from theWSDLfiles for extracting the data from the homegrown applications by using the homegrown web services.
• Createdcustom controllersimplementing complex code for Sales Force, VF pages.
• WroteSOQLandSOSLstatements within custom controllers, extensions and triggers.
• Performedunit testingfor every written code and always wrotetest methodswith code coverage of 75% minimum.
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Prepare documentations like Testing Progress, Test coverage and providing status toProject Manager.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked onBulk Triggersand Nested Queries.
• Wrote code forFuture methodsby calling it from triggers.
• Wrotebatch classes, which can be invoked programmatically at runtime using APEX.
• Deployment of code from sandbox to production using Force.com IDE tool.

Environment: Force.com IDE, Custom objects, Triggers, Batch Jobs, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, SQL Server 2008, Workflow & Approvals, Apex Classes and Visualforce Pages.

Confidential, San Jose, CA

Sales force Developer

Responsibilities:

• Performed the role ofSalesforce Developerin the organization.
• Responsible for various salesforce.com standard objects likeCampaigns, Leads, Accounts, Contacts, Opportunity, Cases, Reports and Dashboards.
• ImplementedWeb-to-leadto track and solve leads from the company website.
• Created differentworkflow rules and Approvalsfor various campaign processes.
• Designed, and developed theCustom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pagesto suit to the needs of the application.
• Designed, developed and deployedApex Classes, Controller Classes and Apex Triggersfor various functional needs in the application.
• Integrated withPeopleSoft at the back end withSalesforceas User Interface and it is a bi-directional integration usingInformatica on demand.
• Created and deployedSeveral Reportsusingsalesforce.complatform.
• Installed SalesforceAppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Performed detailed analysis of business and technical requirements and developed theApex classesusing other Platform based technologies likeVisual Force, Force.com IDE.
• Developed and configured variousReportsfor different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team and support end users.
• Used thesandboxfor testing and deployed it to production.
• Used Chatter teams/Private Groups to share our project files and information with co-workers.
• Implementedcase management automation(onCase Object) to track and solve customer's issues. Implemented Web-to-Caseentry andmanual case entryfor entering customer's cases.

Environment: Salesforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Reports, Workflow & Approvals, Web Services, Sandbox, Eclipse IDE.

Confidential, Mountain View, CA

Salesforce CRM Administrator/ Analyst

Responsibilities:

• Business requirement gathering with the consultants.
• Customize applications using Salesforce.com applications to match functional requirements
• Data migration from spread sheets to Salesforce using APEX data loader
• Implemented pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields to the custom objects.
• Worked on various SFDC standard objects such as Accounts, Contacts, Reports, Dashboard, cases.
• Knowledge and implementation of PRM portal.
• Administer and customize the Salesforce PRM portal.
• Created the workflows for automated task creation for employees, alerts and notifications.
• Created various reports (Summary reports, matrix reports, pie charts, dashboards).
• Designed, developed and deployed Apex classes & Apex triggers for various functional needs application
• Developed Visual force pages, Visual force Custom Controllers Components.
• Provide training to the internal business users to use the application to develop their own custom reports
• Performed the role of support engineer and helped them in getting used to the application, generate reports and save them for further access to the users.
• Develop, maintain and execute Salesforce (SFDC) Test cases (functional) as per the test plan

Environment: Salesforce.com platform, Apex language, workflow & Approvals, Reports, Standard & Custom objects, Tabs, Security Controls.

Confidential

Mainframe Developer

Responsibilities:

• Being responsible for co-ordination with Onsite in task delivery in terms of timely query resolutions, follow-up and being within the allotted deadline
• Preparing functional and Technical specifications.
• Development/Coding
• Maintenance/enhancements
• Unit Testing
• Technical Documentation
• Active participation on daily calls with onshore SME’s/Architects and Leads
• Created low level design documents referring HLD documents
• Walkthrough for LLD documents with SME’s and Architects
• Coordinated with the team in creating high quality design with reusability of components wherever needed
• Estimated the effort and created the schedule for the projects
• Mainframe application coding (COBOL, DB2, JCL, VSAM, CICS) and documentation for same