SUMMARY

• Over 7 years of IT experience with above 3+ years experience in the Salesforce.com CRM Platform both as Administrator and Developer
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, S - controls, Standard Controllers, Custom Controllers and Controller Extensions
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes
• Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Also created various profiles and configured the permissions based on the organizational hierarchy
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments
• Technology savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency
• Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills
• Strong communication and inter-personal skills with ability to work well in a dynamic team environment

TECHNICAL SKILLS

SalesForce.com: Force.com Web Services API, S-controls, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Ajax Toolkit for S-control, SF Explorer, Data Loader, Salesforce.com customizations like Workflow Rules, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Custom objects, Page Layouts

Languages: C#, C++, Java, JavaScript, SQL, Apex

Web Development: XML, HTML, CSS, Visualforce

Operating Systems: Windows 9X, XP, Vista, 7, OS X(Mac) and Linux

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader

ETL Tools: Informatica, Connect offline, Salesforce-to-Salesforce, ApexExplorer

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Salesforce.com Developer

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization
• Responsible for setting up web service integrations
• Implemented Inside sales telephonic plug-in application implementation
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity
• Designed various WebPages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SObjects. Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes

Technologies:Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script,, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro

Confidential, Los Angeles, CA

Salesforce.com Consultant

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Analyst / Developer and Administrator in the organization
• Responsible for setting up login restrictions and resetting the user passwords
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules,Workflow Rules, Auto-Response Rules, Page layouts,Components, Visual Force Pages to suit to the needs of the application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups
• Used Data Loader for insert, update, bulk import or export of data from Salesforce.com SObjects. Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes

Technologies:Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script,, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Confidential, Fremont, CA

Salesforce.com Consultant

Responsibilities:

• Interacted with various business user groups for gathering the requirements for SalesForce implementation and documented the Business and Software Requirements
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization
• Involved in Salesforce.comApplication Setup activities and customized the apps to match the functional needs of the organization
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards
• Implemented case management automation (on Case Object) to track and solve customer’s issues. Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
• Participated in the training sessions provided by the Salesforce team

Technologies: Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API.

Confidential, Irving, TX

Salesforce.com Developer/Admin

Responsibilities:

• Experienced in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL
• Worked on Salesforce.com setup & configurations, Data migration and conducting end-user trainings
• Experienced in developing Apex Triggers using the Apex programming using Apex Editor
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements
• Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization
• Experienced in creating the Work Flow Rules in the Approval Process
• Experienced writing the technical specification documents
• Responsible for Creating the Validation rules for email and other custom fields
• Custom development using Apex and Visual Force Pages
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
• Performed data cleanup and/or Data migration to/from salesforce.com
• Developed Formulas, Validation rules to maintain the quality of the data
• Worked with Apex Data Loader tool to perform DML operation using CSV files
• Experienced in creation of Queues and Assignment Rules
• Implemented groups in salesforce.com for the sales and support user groups based on the user requirements
• Experienced to maintain, enhance and create workflows and validation rules.
• Created the Dashboards, Reporting Tabs and Pages based on the available data
• Build the Role Hierarchy System in Salesforce.com and created Profiles setup according the Profiles
• Responsible for setting up Filed Level Security
• Developed custom Workflows and Assignment Rules for case escalation
• Implemented Field Level security for sensitive data holder fields
• Created different Record Types, Page Layouts, Formula fields, Workflows

Technologies: Force.com, Apex, Data Loader, Import Wizard, Informatics, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls.

Confidential

JAVA Developer

Responsibilities:

• Used OOPS concepts like Inheritance and Polymorphism
• Used Exception Handling for handling run time errors
• Worked on applications including GUIs using Swing Classes
• Developed the application using Struts Framework that leverages classical Model View Layer (MVC) architecture
• Involved in client side scripting using JavaScript
• Developed Servlets and EJB components for the middle tier
• Developed Entity Beans in EJB to interact with the database to update, retrieve, insert and delete values effectively
• Developed stored procedures for SQL Server database
• Involved in performing unit testing and writing Test Cases and Test Plan

Environment: JSP, Struts, Swings, JavaScript, JDBC, Servlets, EJB1.1, SQL Server 2000, Eclipse, Web Logic, Windows NT/2000

Confidential

JAVA Developer

Responsibilities:

• System Study- Understand the legacy system and the requirements for Developing the Consolidated Application
• Played key role in the design for the implementation of this application.
• Preparing the documentation for High Level design, Low Level design of the application and Process Flow of control for the entire application.
• Designed the Web application implementing the Struts framework for Model-View - Controller (MVC) pattern to make it extensible and flexible
• Implemented the architecture with Struts-Config, Action Form classes and Action classes.
• Implemented the Consolidated applications front-end pages using JSP’s, JSTL, and Struts Tag Libraries.
• Used Spring Framework for Dependency injection and integrated with the Struts Framework and Hibernate.
• Developed the helper classes used by most of the components in this application.
• Configured connection caches for JDBC connections.
• Used extensive JavaScript for creating the Global templates that can be used across the JSP Pages
• Developed code for generating the XML requests required for calling the web services.
• Developed code for processing the web service response obtained in XML as a String after calling the web Services using SAX parser
• Configured Logger, appender and layout using log4j.
• Used Hibernate for Object Relational Mapping.
• Used Ant 1.6.5 for building JAR s and WAR.
• Rational Clear Case was used as Source and version control for rebasing and delivering the code
• Prepared Unit test cases as well performed Unit testing and Integration testing.

Environment: Servlet, JSP, EJB, Struts, Hibernate, LDAP, JNDI, HTML, XML, DOM, SAX, ANT, Weblogic Server 8.1, Oracle9i