OBJECTIVE

• To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self development and help me achieve personal as well as organizational goals.

SUMMARY

• With 6 years of overall professional IT experience in Salesforce.com CRM and Force.com platform.
• Extensive experience in developing Apex Classes, Triggers, Visualforce pages, writing Workflows, Integration, Force.com API.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail, lookup relationships.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions and Approval Workflow.
• Hands on experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experienced with integration of AppExchange applications.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Worked with SOQL, SOSL, Visualforce, Apex, Force.com Web Services API.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Expert in implementing security, sharing rules, Profiles and Permission sets at object, field, and record level for different users at different levels of organization.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud and Chatter & App-exchange applications.

TECHNICAL SKILLS

Sales force Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Messaging Services, Outbound messaging, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Static Resources, Custom Objects.

Sales force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

PROFESSIONAL EXPERIENCE

Confidential, CA

Salesforce Developer

Responsibilities:

• Understanding Integration scenarios, design to develop Apex/Visualforce according to the business requirements.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Tracked the status of requirements throughout the project lifecycle, and redefining them as, necessary Communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Wrote Apex Trigger, Visualforce pages, JavaScript, Web services design and development and donor databases integration for websites.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Customized Chatter now for profiles for different users and configuring with Facebook and Twitter.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created many Approval Process needed in the different stages of the application.
• Developed many Report Types and created various Reports (summary reports) using the Report Builder according to the need of the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visualforce Pages, Data Loader.

Confidential, Hopkins, MN

Salesforce Developer

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed & deployed the custom objects; identified the lookup and master-detail relationships and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Environment: Salesforce.com CRM Application Platform, Apex Language, Visualforce, S-Controls, HTML, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential, MI

Salesforce Analyst/ Developer

Responsibilities:

• Interacted with various business team members to gather, analyze and document the requirements for Salesforce Interface development.
• Worked with various Salesforce standard objects such as Accounts, Contacts, Leads, Reports, Opportunities, Cases and Solutions.
• Created custom objects, record types, page layouts, validation rules, workflow rules, approval processes and custom formula fields to suit application needs.
• Created Profiles and Roles, Public Groups, OWDbased on organizational role hierarchy, implemented Record-Level and Field-Level security and configured sharing settings.
• Created Custom Reports, customized Dashboards to track usage for productivity and performance of sales teams.
• Designed various Communication Templates.
• Created Workflow Rules and defined related tasks, email alerts, and field updates to automate processes.
• Designed and developed Visualforce Pages, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Salesforce.com, Visualforce, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex.

Confidential, MI

Salesforce Consultant

Responsibilities:

• Build a complete Custom Application using the Salesforce.com.
• Involved in Requirement gathering, Analyzing the information, Documenting the Functional and non-Functional Requirements.
• Implemented the requirements on salesforce.com platform and force.com IDE Plug-in using Eclipse.
• Worked on Lead Management, Campaign Management, Account Management, Contact Management, Opportunity Management, Activity Management, Profiles, Sharing Rules and Lead Conversion process.
• Developed Custom objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for sales performance and lead generation statistics.
• Created and deployed several reports using salesforce.com platform.
• Implemented Salesforce application interface using Visual Force API and Apex.
• Involved in development of Apex, S-Control, Visualforce, Web Service client and build files.
• Created Custom Apps and Custom Objects applying the Validation rules, Workflow rules and Approval process.
• Created Apex classes, triggers, custom objects, custom tabs, workflow and assignment rules, profile and sharing settings.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visualforce Pages, Data Loader.