SUMMARY

• Close to 9 years of experience as Sr. Business Analyst/ Project Manager on large time boxed projects with strong domain knowledge in Energy, Telecom and Marketing.
• Working expertise in Software Development Life cycle (SDLC), Risk Analysis, Project Life cycle, Business Process Modeling (BPM), Six Sigma and in Software Development Methodologies including Rational Unified Process (RUP), Waterfall, and Agile.
• Facilitated and participated in PMO activities, Project Planning sessions, user workshops, interviews, conference calls and white board sessions to keep executive staff and the project team members apprised of goals, project status, and resolving issues.
• Experience implementing ERP and Oracle suites and setting 24/7 support services.
• Experience in process modeling using Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Class Diagrams. Extensive knowledge in ITIL Process
• Extensive experience in producing documents like Business Requirements Documents (BRD), Functional Requirement Specifications (FRS), Software Requirement Specifications (SRS), Creating Request for Proposals (RFP), creating Requirements Traceability Matrix (RTM).
• Experience in developing and imparting pre and post implementation training, conducting GAP Analysis, User Acceptance Testing (UAT), SWOT Analysis, Google Analytics, Email Marketing, Social Networking Marketing, Campaign Management, Lead & Opportunity Campaigning, Search Engine Optimization (SEO), Cost Benefit Analysis and ROI analysis.
• Driven by creative ideas and backed by strong Analytical and methodical problem solving skills, identifying causes, corrective actions and providing innovative solutions, building strategic partnerships with senior business leaders and getting commitments to actions from individuals at all levels.
• Experience in Use Case Analysis, creating Key performance indicators (KPI), Enterprise Risk Management, Business Continuity Planning (BCP), and Change Management.
• Knowledge in Business Intelligence, Business Architecture and CTI, Data Warehousing including (ETL), Data Analysis and Data Mapping.
• Extensive experience on Excel, Word, PowerPoint, MS Project, MS Visio, Rational Suite and SQL.
• Highly motivated self - starter with excellent communication, presentation and interpersonal skills, can perform well both independently and with a team, always willing to work in challenging and cross-platform environments.

TECHNICAL SKILLS

Languages: C, C++, HTML, PL/SQL.

Operating Systems: Windows XP, Windows 7, 2000.

Tools: MS Office, MS Project, Visio, SAS 9.2, Crystal Reports, Informatica, Web methodPLM & Digital Work Bench, Service Now, HP Service Desk

Databases: Oracle 10g, MS Access 2007, SQL Server 2000.

Other: Systems Integration, Independent Verification and Validation (IV&V), TestingQuality Assurance (QA), Requirements Analysis, Requirements Traceability

PROFESSIONAL EXPERIENCE

Confidential, FL

Project Management

Responsibilities:

• Interacted with business owners to identify business system needs, evaluated solutions or business problems and proposed alternate methods to increase efficiency via campaign management, email marketing, social networking management, identifying the target market segmentation, search engine optimization.
• Analyzed ROI and documented information system requirements and the corresponding impact on business processes
• Responsible for defining the CRM scope and implementing business rules of the project, gathering business requirements and documentation
• Experienced with ITIL Methodology, COTS implementation, IT Governance, Risk, and Compliance (GRC) tools.
• Managed Server consolidation projects and migrations from Tivoli to Openviewo
• ServiceNow Implementations and having “Hands On” experience with numerous Monitoring Tools
• Experience with internal project tool called Clarizen
• Gathered requirements for IVR & CTI technology for customer billing and payments and built test and user cases for the same
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS)
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
• Responsible for maintaining the minutes of all the requirement gathering sessions
• Independently manage project scope, risks and manage project meetings as needed to drive projects to completion
• Successfully implemented all tactical operational monthly releases. Eight releases to date with a 100% success rate ranging from 20 to 28 enhancements, 30 to 42 bug fixes and numerous emergency fixes.
• Define the project strategy by evaluating alternative approaches to meet stakeholder regarding content management requirements, specifications, and/or expectations. Establish project controls by defining the required correct processes, measures, and controls to manage project change, communications, procurement, risk, quality, and human resources to facilitate project executing and controlling processes, and to ensure compliance with generally accepted industry standards.
• Formulated comprehensive test plan based on requirements and develop test scenarios based on use cases
• Performed regression, functional testing, stress testing, performance testing, user interface testing, User Acceptance and system testing

Confidential, Highland City, Florida

Project Management Analyst

Responsibilities:

• Lead business requirements gathering activities which involved partnering with the client for the development of an efficient and reliable application for the maintenance of Fee Based/Advisory accounts.
• Facilitate/Chair meetings with Business Units belonging to various external interfaces, on which the application was dependent, for review/validation of the requirements.
• Proposed alternate methods to increase efficiency via campaign management, email marketing, social networking management, identifying the target market segmentation, search engine optimization.
• Experienced with ITIL Methodology, COTS implementation, IT Governance, Risk, and Compliance (GRC) tools.
• Involved and responsible for Business process analysis and documentation; Came up with suggestions to reduce overall transactional costs and turnaround time, thus improving the efficiency of Business processes.
• Involved in preparation and review of Functional Design Documents (FDD) for various modules.
• Analyzed techniques of identify data sources and operational data for process improvements
• Involved in gathering IVR & CTI system implementation opportunity for United Way customers
• Analyzed data integrity, worked on web-design change process and implemented Andar360 Finance Module
• Researched on feasibility study of product sales through innovative marketing and selling techniques and examined consumer decision making processes from organized to unorganized campaign management
• Identified areas of improvements with Leadership Team by analyzing and reviewing process, policies and workflow
• Assisted in the organization of files, collateral materials and other administrative tasks
• Evaluated the risk and fit-n-gap processes and proposed the best product to implement with minimal costs

Confidential - Atlanta, GA

Sr. Business Systems Analyst

Responsibilities:

• Identified process improvements, gathered and analyzed business requirements, and produced detailed functional and/or technical requirement documentation and workflow processes; diagrams for implementation.
• Earnings US$25 M, Initial Investment US$3 M, Return on Investment 7.33 times, approx. 33% increment in productivity
• Experienced with ITIL Methodology, COTS implementation, IT Governance, Risk, and Compliance (GRC) tools.
• Experience in writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS)
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
• Document processes and business requirements from identification, development lifecycle, and QA to achieve accuracy and adherence to standards. Required gathered data to integrate Risk Analysis & implementing Informatica tool with Oracle Database.
• Scheduled meetings with developers, System Analyst and testers to collaborate resource allocation and project completion using MS Project, MS Visio. For ticketing system handled HP Service Desk & Service Now tools.
• Assisted the QA team in preparing test data and managed the testing effort.
• Worked with the QA team to prepare test strategy documents which include testing overview approach, deployed google analytics, strategy, role, responsibilities and complete scope of testing.
• Served as a liaison between internal and external customers for new architecture, engineering, e-commerce and provisioning business changes, enhancements, and new implementations.
• Communicate information in a clear concise, credible, and timely manner to optimize customer relations.
• Perform clinical tests and accurately enter the results of testing in LIS Computer system.
• Corrected the reports of Confidential ts using the system and accurately performs and records proficiency testing.
• Responsible for performing preventative maintenance and/or calibration of laboratory equipment.
• Testing and making new reagents for clinical tests and trained new employees on using the LIS system.
• Document all corrective actions taken if there was any deviation from the laboratory's established standards
• Participated in government or regulatory agency inspections.
• Attended monthly department meetings.

Confidential

Responsibilities:

• Provided Support for 20 countries 1200 user Field Services/CRM ERP rollout and mobile application for Field Services Team. Implemented 9 new processes globally to increase Field Service profitability, mobile technologies to manage work orders in the field, and dispatching model to match vision and growth needs for Confidential Energy - Wind Services Business
• Prepared and presented weekly status report on service level agreement metrics, data and system performance level to the Ware house Inventory Managers, IT Managers and Wind Park Site Managers
• Experienced with Tivoli ITM, HP OpenView OM9
• Managed Server consolidation projects and migrations from Tivoli to Openviewo
• ServiceNow Implementations and having “Hands On” experience with numerous Monitoring Tools
• Experience with internal project tool called Clarizen
• Operate, monitor and enhance Oracle ERP 11i Purchase Orders, Sales Orders, Pricelists and Pricing modifiers for key business processes. For ticketing system handled HP Service Desk & Service Now tools.
• Developed, monitored and enhanced mobile work order application in use by over 1000 Field Technicians in 20 countries. Key processes Include work order debriefing, parts usage, financial remittance, and change control tracking
• Worked extensively on end to end functional support for any EBS business critical issues
• Maintained window server and services, security patches deployment related testing for mobile application
• Responsible for Operations, Support and Enhancement of the iStore parts sales front end for the Wind Turbine business. Platform includes parts ordering and Warranty claim processes for External Customers. http://www. Confidential -reconnect.com
• Continuously monitored CMF integration, Informatica, Web method, PLM & Digital Work Bench seamless dataflow and transactions
• Gathered business requirements for any new enhancement related to Services and iStore Module
• Leveraged Six Sigma tools to analyze competing requirements and capabilities to drive change for Field Services Organization
• Developed, documented and executed e-commerce module, Oracle CRM, Installed Base, Inventory modules and Mobile application setups
• Designed and planned the solution architecture of custom schema and reverse proxy setup for mobile servers
• Extensively worked on end to end functional support in e-commerce side and worked on for any mobile related issues
• Developed PL/SQL reports and integrated with mobile application by using Oracle standard APIs
• Set up mobile application environment for every new country rollouts other than 15 countries
• Gathered business requirements for any new enhancement related to mobile application
• Tested and deployed one off patches related to mobile application. For ticketing system handled HP Service Desk & Service Now tools.
• Delivered $500K in benefits by creating reporting solutions and optimizing the mobile application cycle time
• Operated, monitored and enhanced Oracle ERP 11i CRM, HRMS & Supply Chain Modules
• Initiated design plan and integrated $Universe Concurrent Job Monitoring Tool to restrict any critical plan and jobs fail in ERP environment
• Planned and implemented more than 50 Production Roll Out engagement
• Deployed $Universe tool installation in ERP environment. Enabled 99% accuracy in concurrent running critical jobs and reduced manual support costs by $50,000 annually
• Planned and executed 10G to 11G database up gradation along with Data Base Administrators
• Experienced with Tivoli ITM, HP OpenView OM9
• Managed Server consolidation projects and migrations from Tivoli to Openviewo
• ServiceNow Implementations and having “Hands On” experience with numerous Monitoring Tools
• Experience with internal project tool called Clarizen
• Provided daily basis support for all ERP technical and functional code changes
• Led a global 10 members team for every patching, break-fix and data-fix related changes
• Efficiently met on an average 98% SLAs
• Extensively worked with Oracle Corp on TAR and Business Critical related issues

Confidential

Sr. Business Analyst

Responsibilities:

• Successfully implemented the process mapping and B2B solution
• Earnings US$15 M, Initial Investment US$1.5 M, Return on Investment 900%, approx. 30% increment in productivity
• Responsible for the integration and validation of all BR110, ETL & Informatica implementation, MD200 and CF250 Setups, Telecom Billing requirements
• Responsible for provisioning capacity as necessary part of forecasting solution
• Created an Instrumental in the verification of Point of all testing and Application Understanding Document
• Managed the Knowledge Transfer process and documents
• Post-implementation, provided support for the same project
• Closely worked with technical, functional and DBA team to resolve regular and business critical issues

Confidential

Business Analyst

Responsibilities:

• Successfully implemented the process mapping and B2B solution.
• Implemented CRM, Field Services and Tele Sales modules by using PL/SQL
• Responsible for the integration and validation of all BR110, MD200 and CF250 Setups
• Responsible for provisioning capacity as a necessary part of the forecasting solution
• Managed the Knowledge Transfer process and documents
• Closely worked with technical, functional and DBA team to resolve regular and business critical issues
• Identified gaps and mapped business processes

Confidential

Software Developer

Responsibilities:

• Provided Operation Tier 2 support for the domestic clients through Oracle CRM, IB, Field Services and Marketing modules
• Responsible for the integration and validation of marketing solutions and Computer Telephony Integration
• Played a key role in the test phase and debugged Oracle PL/SQL codes
• Responsible for testing and provisioning capacity of the dispatching system
• Prepared the User first cut training documents
• Maintained the CTI system and IP network, which consisted of Cisco enabled routers