SUMMARY

• Over Seven years of professional experience as a Software Developer which includes 4 years of experience on Salesforce CRM platform as developer & administrator
• Having good knowledge of all phases of SDLC with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM applications based on Apex Language and leveraging Force.com Platform application running in Cloud Computing Environment.
• Proficient in designing the components using Objects and Fields, Roles, Page layouts, Visualforce Pages, Apex Classes, Controllers & Triggers, Workflows for automating different business process and various other components as per the client and application requirements.
• Experience in Salesforce.com as a Developer using Force.com, Visualforce, and APEX.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master - detail relationships.
• Hands-on experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Proficiency in Managing support project and delivering high technical accuracy resolution.
• Knowledge of Web-to-lead, Web-to-case, Email-to-case in Lead and case management.
• Experience in writing the SOQL & SOSL queries.
• Experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Participated in cross-functional teams that address strategic business issues involving CRM and sales operations
• Expertise in design and development of multi-tiered web based applications using Java technologies: HTML, CSS, XML, UML, JavaScript, and J2EE, Rest and SOAP-based web services.
• Proficiency in Object Oriented Programming like C++ and JAVA.
• Capability of learning new technologies and implementing them in the project successfully.
• Team player with good Interpersonal skills, strong understanding of fundamental business process, excellent communication and problem solving skills.
• Excellent analytical, de-bugging skills and documentation skills.
• Very strong communication and interpersonal skills, worked with people across the globe including APAC, Americas and EMEA regions on day-to-day basis.
• An effective communicator with strong leadership, people management, analytical and problem-solving skills. At equal ease in interacting with people across hierarchical levels in an organization for ensuring smooth task execution.

TECHNICAL SKILLS

Salesforce technologies: Standard objects, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages using CSS Layout according to the organization profile, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects.

Salesforce Tools: Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader

Languages: Apex, Java, MATLAB, SQL, C++, VBA

Web Technologies: HTML, CSS, JavaScript

Database: PL/SQL, SQL Server, Oracle, MySQL

Operating System: Windows XP/10/Vista, UNIX

PROFESSIONAL EXPERIENCE

Confidential, Nashville, TN

Salesforce Consultant

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Conducted Business Process Review sessions to analyze the existing and to-be implemented business processes for Clients.
• Implemented Agile Methodologies that includes daily scrum with team.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, and Apex Triggers.
• Created Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Developed real time mashup to display Quotes, Opportunities, leads and Interactions from WM within Salesforce.com using Visualforce, Apex Controller Classes, Web Services proxy classes.
• Worked on Force.com Explorer for querying Salesforce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Created workflows by defining rules, approval processes and related actions which include creating related and time-triggered tasks, email alerts, filed updates to automate the business process.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Implemented Sales Cloud and incorporated the enhanced features as required to streamline the business process.
• Implemented Salesforce Service Cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used SAML 2.0 for configure single-sign-on in order to authenticate users in Salesforce.com from external environments.
• Translate business requirements into well architected solutions that best leverage the platform.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.
• Designed and developedVisualforcepages based on the business requirements.
• Performed tasks for Data Migration like Data mapping and Data loading.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Wrote test methods and Test cases with code coverage of more than 85%.
• Developed and Customized Reports and Dashboards to track usage for productivity and performance of business centers and their sales teams.

Environment: Saleforce.com Platform, Apex, Advanced Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, ETL, Service Cloud, Sales Cloud, Cast Iron, Data Migration, Workflow & Approvals, Reports, Cases, Custom Objects, Email Services, Sandbox data loading.

Confidential, Columbus, OH

Salesforce Consultant

Responsibilities:

• Involved in setting up field level access for each custom object created based on the user's role within the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Designed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Developed Email services to handle XML formatted emails to create Cases.
• Configured Email-to-Cases for different support teams.
• Deployed using Force.com IDE and Change sets for sandbox to production environments.
• Reviewed and recommended industry standard tools and technologies as appropriate to deliver process optimization solutions.
• Involved in customizing custom objects, tabs, fields, and page layouts as per the business need.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Used Force.com web services API to create, update, retrieve and delete records from SOAP based web services using java.
• Made new feature enhancements on Service cloud and Sales Cloud console view and developed some Visualforce components.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.
• Cast Iron helps the Salesforce to integrate with other instances which been used for data integration and data migration.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications.
• Worked on role hierarchy & sharing rules to configure visibility.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Saleforce.com platform, Apex Language, Triggers Visualforce (Pages, Component & Controllers), Chatter, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, HTML, Java Script, Web Services, Eclipse IDE .

Confidential, WI

Salesforce Admin/Developer

Responsibilities:

• Preparation of design documents of various silhouette application based on gathered requirement.
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-lead to track and solve leads from the website.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Integrated with PeopleSoft FT at the back end with Salesforce as User Interface.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Participated in the training sessions provided by the Salesforce team and support end users.

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service.

Confidential, Irvine, CA

Salesforce Developer

Responsibilities:

• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Worked with field & page layout customization for the standard objects like Account, contact, Leads.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Triggers, Custom objects, Layout, SOSL, SOQL (Salesforce Object Query Language).

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the SDLC using Waterfall development process.
• Object Oriented Analysis and Design using UML including development of class diagrams, Sequence diagrams, and State diagrams and implemented these diagrams in Microsoft Visio.
• Developed the view pages using HTML, DHTML, CSS and JavaScript for client side development and validations.
• Developed the login screen for the application and checked for user authentication using HTML, JSP and Servlets under MVC architecture.
• Coded Review & Debugging using Eclipse & MS JavaScript Debugger.
• Responsible for developing the Registration modules of the wholesale application.
• Utilized the various J2EE Design patterns to develop the Business modules based on the required functionality.
• Responsible for developing the application level flow by utilizing Java, JSP and Struts.
• Used JavaScript front end Validations.
• Developed Session beans and entity Beans representing business logic abstractions.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.

Environment: Java, JSP, HTML, SQL, JavaScript, CSS, Eclipse, MVC and Windows.