SUMMARY

• 6 years of industry experience as a Business Analyst
• 4 years of industry experience in the Property and Casualty Insurance Industry.
• Around 3 years of experience in Guidewire PolicyCenter 7.0 configuration and customization.
• Experienced in interacting with Business Analysts from Claim and Billing processing systems for integration purposes.
• Extensive experience in requirement elicitation and gathering and business processes management.
• Proficient in creating Business Requirements Documents, writing user stories, use cases, process flow and use case diagrams.
• Excellent skills in performing Gap Analysis to check the compatibility of existing system infrastructure with new Business Requirements.
• Experienced Joint Application Development (JAD) facilitator and meetings coordinator/moderator with excellent interpersonal and conflict resolution skills.
• Adept knowledge of Unified Modeling Language (UML) and creating Activity, Use Case, and Business Process Flow Diagrams.
• Experienced in client interaction, understanding business applications and process flows and proven ability to take a business requirements and translate it into functional and non - functional requirements.
• Experienced in working with QA teams in reviewing and creating Test Plans and Test Cases to ensure that they cover the business rules and acceptance criteria as defined in the various user stories
• Confident, pro-active, analytical, fast learner and detail-oriented candidate with excellent multitasking capabilities to perform exceptionally in ever changing and stressful environments.
• Articulate communicator equipped with great work ethic, investigative & interpersonal skills with the ability to evaluate alternatives and influence and guide business decisions.
• Proficient in Agile Scrum and Waterfall Methodology.
• Excellent team player with proven capability of leading a team.

TECHNICAL SKILLS

SDLC Methodologies: Agile-Scrum, Waterfall

Testing Tools: HP QC/ALM, HP QTP

Languages: C/C++, VB Script, SQL

Database Technologies: SQL Server 2008

Tools: and Utilities MS Office (Word, Excel, PowerPoint) 2007/2010, MS Visio 2007/2010

Platforms: Windows 2000/XP/7/8, Mac OS X

PROFESSIONAL EXPERIENCE

Confidential, Trenton, NJ

Business Analyst

Responsibilities:

• Gathered, Organized and Analysed requirements for customizing Guidewire PolicyCenter 7.0 as per the client’s needs.
• Requirement gathering was accomplished through interviews, questionnaires, whiteboarding sessions and meetings with stakeholders.
• Worked with other BAs and SMEs to identify and analyze functional gaps in the requirements.
• Conducted several Joint Application Development (JAD) sessions to help the Developers and QA Team understand Requirements.
• Worked closely with teams of clients, developers and testers throughout the entire development life cycle to identify and manage requirements.
• Interactions with developers and testers contributed to a better understanding of the application functionality, navigational flow and business user’s requirements.
• Held and attended presentations and meetings to coordinate efforts among all the groups to report on results of assigned tasks and study any business or system related issues and areas that need to be addressed.
• Reviewed proposed Guidewire PolicyCenter customizations and data model changes with the Functional/IntegrationDevelopers to ensure system performance is at optimum level.
• Reviewed Test Plans and Test Cases to ensure that they cover the business rules and acceptance criteria as defined in the various user stories.

Environment: Guidewire PolicyCenter 7.0, BillingCentre 3.0, ClaimCenter 7.0, HP QC/ALM, SQL Server 2012, MS Office 2010, Windows 7, IE 10, Agile Methodology

Confidential, Jacksonville, FL

Business Analyst

Responsibilities:

• Gathered, analyzed and documented the requirements, related to business processes and functional requirements of the project stakeholders.
• Created and maintained User Stories, business rules, UI layouts and process workflows from the requirements gathered.
• Worked with SCRUM Masters, Business Owners and SMEs to define product backlog and estimate efforts for generating user stories.
• Collaborated with project stakeholders and SMEs to identify and analyze functional gaps in the requirements.
• Kept user stories updated with any changes during the course of development.
• Assisted the QA team in reviewing test cases.

Environment: Guidewire PolicyCenter 7.0, ClaimCenter 7.0, HP QC, HP QTP 9.0/9.2, SQL Server 2012, MS Office 2010, IE 9, Agile Mythology

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Acted as a liaison between the business units and development teams in translating the business needs to Business Requirement Documents.
• Gathered requirements from the stakeholders through interviews, questionnaires and regular meetings.
• Documented Business scope and objectives after extensively studying the business needs.
• Interacted with different stakeholders, business users, developers and SME’s to communicate issues, analyze the requirements further and resolve issues.
• Identified actors, created use cases, activity and business process diagrams for the insurance system.
• Developed UML Use Case models and business process flow diagrams using MS Visio.
• Worked with testing teams to document the test case designs.

Environment: Windows XP, MS Office 2010, MS Visio 2010.

Confidential, Hoffman Estates, IL

Business Analyst

Responsibilities:

• Worked with stakeholders to translate their business needs to intelligible, comprehensible and uncomplicated requirement documents that could be easily be understood by the developers.
• Documented requirements as user stories and use cases.
• Documented Business scope and objectives after extensively studying the business needs.
• Interacted with different stakeholders, business users, developers and SME’s to communicate issues, analyze the requirements further and resolve issues.
• Identified actors, created use cases, activity and business process diagrams for the insurance system.
• Developed UML Use Case models and business process flow diagrams using MS Visio.
• Worked with testing teams to document the test case designs.
• Wrote and Executed Test Cases as and when required
• Kept tract of defects and Organized and Attended Open Defect Meetings with developers and QA leads.

Environment: Java/J2EE Web Application, Agile, HP QC/ALM, IE 8.0, Firefox 10+, Chrome, Safari