SUMMARY

• Total working experience of 7+ years in IT
• Currently involved in leading Production control testing, Component Integration Testing, and UAT testing for Confidential Inc., Kentucky.
• Working in L2 level Production control support for current Confidential Project
• Provide day - to-day coordination of batch processing and file transmission schedules ensuring standards, schedules, and service levels are maintained.
• Experience in working across the complete Testing life cycle from Test Strategy & Planning, Test design, Manual Test Execution, Automated Test Execution, Test Reporting & Defect Management
• Held different roles like Tester, Test Analyst, Test Prime/Lead, Test & Defect Coordinator involved in System Testing, Regression and Integration Testing, Functional, E2E and UAT and production test support
• Experience with working in both Agile and Waterfall projects
• Ensure that appropriate standards, processes and practices are in place across the Production Control operation
• Complete knowledge of all phases in the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC
• Oversee problem management activities to ensure root cause is identified and corrective actions are implemented to prevent a recurrence of processing issues
• Extensive experience in telecom domain with experience in working with telecom majors - Confidential & Rogers Communications in areas like Service order Management, Customer relationship management, Work Order Management, Customer Interface management, IVR applications and Provisioning & Fulfilment
• Experience of working in a CMMi Level 5 environments with sound knowledge of the software quality processes and procedures.
• An out-of-the-box thinker with a consistent track record of increasing efficiency in testing, and creating a team environment to enhance productivity
• Strong problem solving & technical skills combined with ability to make confident decisions
• Served as a bridge between the onshore and offshore teams, handling the majority of the communication
• Analyse and resolve user requests and help the team do the same.-Analyze problem and provide problem resolution, communicating status to management, business units or customers when appropriate
• Monitor the performance of the operation, identify where improvements or corrective actions are needed, and oversee improvement efforts

TECHNICAL SKILLS

Operating Systems: Win - 98/2000/XP/Vista/7, UNIX

Testing: HP QC 10.0, SQUIDS, SQL, UNIX, FTP, RQM(Rational Quality manger), CQ(Clear quest)

Framework: Product Lifecycle Management

PROFESSIONAL EXPERIENCE

Confidential, Kentucky

CIT Lead / Prod Control coordinator

Responsibilities:

• Provide day-to-day coordination of batch processing and file transmission schedules ensuring standards, schedules, and service levels are maintained.
• Co-ordinating with Business and evaluating business requirements (Sprint Stories)
• Attending the Sprint stories (Agile methodology) walk through to know about the client requirements and technical requirements.
• Interacting with development team to maintain mutual understanding of basic functionality of the system.
• Confirming the plans and schedules reflect the necessary activities and durations to achieve the defined requirements and objectives following available standards & guideline
• Preparing weekly status reports and release reports and circulate it across the Scrum masters, cross work stream test leads and IT Managers
• Participating in daily scrum/sprint calls with scrum master, Product owner and developers
• Reviewing test scripts prepared by the team for adherence to the requirements.
• Involved and reviewed the execution of test scripts by team members and raising defects in SQUIDS (test cases and defects tracking tool).
• Effectively communicate with all levels of leadership regarding the status of processing and any issues or problems that occur.
• Perform final UAT testing along with business teams and provide sign-off for the final QA build before production launch
• Provide support for daily production control testing activities, execute on-demand and daily batch jobs
• Communicate and provide inputs to IT and business groups to resolve priority issue identified from production control testing
• Analyse production tickets from customers and provide L1/L2 support to business and management teams. Escalate issues requiring fix to IT teams
• Ensure that correct standards, processes and practices are followed for production control testing
• Provide day-to-day coordination of batch processing and file transmission schedules ensuring standards, schedules and service levels are maintained
• Co coordinating with Offshore Team
• Summarize/report test status to team and management on daily basis
• Attending Release calls to discuss & provide status on Testing progress, impacts on testing activities, Level of effort required for testing
• Escalates more complex issues to a senior team member or manager
• Test Case reporting using Squids. Reporting status, related bugs and tracking

Confidential, Kentucky

UAT Lead/ Prod Control coordinator

Responsibilities:

• Co-ordinating with Business and evaluating business requirements (Sprint Stories)
• Attending the Sprint stories (Agile methodology) walk through to know about the client requirements and technical requirements.
• Interacting with development team to maintain mutual understanding of basic functionality of the system.
• Confirming the plans and schedules reflect the necessary activities and durations to achieve the defined requirements and objectives following available standards & guideline
• Preparing weekly status reports and release reports and circulate it across the Scrum masters, cross work stream test leads and IT Managers
• Participating in daily scrum/sprint calls with scrum master, Product owner and developers
• Reviewing test scripts prepared by the team for adherence to the requirements.
• Involved and reviewed the execution of test scripts by team members and raising defects in SQUIDS (test cases and defects tracking tool).
• Co coordinating with Offshore Team
• Summarize/report test status to team and management on daily basis
• Attending Release calls to discuss & provide status on Testing progress, impacts on testing activities, Level of effort required for testing
• Responsible for performing UI Testing, Functional testing, cross browser testing, Mobile testing using device anywhere tool, Systems testing, Regression Testing
• Owning defect triage call and assign defects to the relevant developers to get it fixed soon on priority basis
• Responsible for UAT Sign-off to customer
• Responsible for Business sign-off in staging and production environments during PROD turn

Confidential

Test Lead/ Prod Control coordinator

Responsibilities:

• Preparation of Test Plan and Test Strategy documents
• Analyzing the requirements using DDD and SSD documents
• Summarize/report test status to team and management
• Prepare QA Project Summary Report, SIT Exit Summary / Sign-off documents
• Responsible for test case overage on all the functionalities based on traceability matrix
• Test Case preparation using RQM, Defect logging and tracking in CQ
• Sending test status report and defect report on daily basis to the Manager and Higher Management.
• Owning Effort and Resource Estimation
• Owning defect triage call and assign the bugs to the developers based on bug priority
• Validate and execute Automated test cases using QTP
• Responsible for weekly status reports
• Participating in weekly status meetings and maintaining status reports, assisting with client meetings and minutes, identifying and escalating project risk items and issue
• Prepared SQL scripts to run in different databases (TOAD and MS SQL) according to business requirements.

Confidential

System Tester/ Prod Control coordinator

Responsibilities:

• Involved in preparing Test conditions, scenarios and scripts based on the Functional and Business requirements document.
• Involved in Data Preparation, prepare and insert mock up and negative data into database tables to cover all test scenarios and business or system requirements.
• Performed backend validation using UNIX and SQL.
• Performing testing using control-M tool for 21st migration project
• Involved in execution of test scripts and raising defects in Quality Center.
• Involved in client meetings and discussions, and frequently conducted Knowledge Transition sessions for the team.
• Participating in weekly status meetings and maintaining status reports, assisting with client meetings and minutes, identifying and escalating project risk items and issues
• Received Client appreciations for raising crucial bugs, and for completion of projects within or well ahead of the given timeline