SUMMARY

• Around 5+ years of I.T experience with 4 years of strong experience in Salesforce.com (SFDC) as Developer/Admin for various business domains like Manufacturing and Consulting.
• Experience in CRM products like Siebel, Salesforce.
• Experience with Salesforce.com Sales cloud, Service cloud, Knowledge articles & Communities and worked on functional and application design.
• Good knowledge on Object - oriented programming.
• Extensive experience in customization, configuration, integration, Eclipse IDE, Apex, Visual Force and integration tools like Apex Data Loader.
• Experience working with Salesforce.com Dev & Full copy Sandbox, and production environments.
• Expertise in Salesforce technologies that is, APEX, Visualforce, WebServices, and APIs.
• In-depth understanding of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.
• Extensive experience in salesforce.com Setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.
• Good Knowledge on Service Now and Single sign-on (SSO/SAML)
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs, App Exchange Package & Custom Application, Sandbox data loading and for implementing web services in the application for access to data from different users.
• Strong exposure to security and sharing rules implementation at object, field, and record level for different users at different levels of organization.
• Involved in various stages of Software Development Life Cycle including analysis, requirement gathering, architecture design, enhancements, testing, deployment and maintenance of standalone object oriented enterprise applications
• Extensive knowledge in developing stored procedures, functions, Views and Triggers, Complex queries using SQL Server, TSQL and Oracle PL/SQL.
• Strong knowledge in resolving on-going maintenance issues and bug fixes; monitoring Informatica sessions as well as performance tuning of mappings and sessions.
• Expertisein soft skills including good communication skills, quick learning and multi-tasking are my key strengths. As a part of project assignments, I have been a part of Application Maintenance,Operations Support and Issue analysis, Bulk Data Migration, Server Upgradation, Installation and Implementation of New Customization.
• Strong knowledge and working experience in Software Development Life Cycle (SDLC) methodologies such as Agile, SCRUM and waterfall model.
• Excellent interpersonal skills, proven team player with an analytical bent to problem solving and delivering under high stress environment.
• Good analytical and communication skills and ability to work independently with minimal supervision and also perform as part of a team.

TECHNICAL SKILLS

Salesforce.com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in

Custom Integration: Field updates reports, Custom objects, Custom settings, Custom labels, Tabs, Account management, Contact management, Email services, Security controls, AppExchange, Package & Custom Application and Sandbox Data loading.

Force.com Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Salesforce Workbench, Force.com, Data.com Dupeblocker, Apptus, Marketo, Excel Connector, Cast Iron systems, TIBCO, Composite, Scribe

Languages: Java, J2EE, Apex, Ajax, MySQL, SOQL/SOSL

Web Technologies: HTML, WSDL, XML, Java Script, JQuery, DOM, SOAP, REST.

Defect Tracking Tools: JIRA, Quality Center (QC)/ALM, Rally

Databases: SQL Server 2012, Oracle, MS Access, MySQL

Operating Systems: Windows (98/2000/XP/2003/Vista/7/8), Linux

Packages: MS Office 2007, MS Project 2013, MS Visio 2013

SDLC Methodologies: Agile, Scrum, Waterfall

PROFESSIONAL EXPERIENCE

Confidential, MI

Salesforce Admin/Developer

Responsibilities:

• Gathering, documenting, analyzing and drawing conclusions regarding complex data and information.
• Creating Custom Controllers to make external web service callouts, validate and insert data.
• Creating Visualforce pages for customer portal which will override the standard customer portal.
• Programming the various automated functionalities using the triggers in the combination if the related classes.
• Building Apex classes implementing SOQL statements within Force.com IDE to manage interaction with the database.
• Worked on managing various apps like Apptus contract management, Sales Insight, Lead management
• Customizing the Dashboards and Report to track usage of productivity and performance of business centers and their sales teams.
• Creating new custom objects, assigned fields, designed page layouts, custom tabs, components, Visualforce pages, custom reports.
• Designing and deployed the Custom objects, Custom tabs, Picklist, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Creating various profiles and configured the permissions based on the organizational hierarchy requirements.
• Interacting with various business team members to gather and documented the requirements. Implemented the requirements on salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Creating Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Customizing page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Involving in resolving issues found during Unit Testing & User Acceptance Testing (UAT).
• Using Data import wizard and Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Modifying Page layouts and setting the Record Types.
• Developing and configuring various Reports and Report Folders for different user profiles based on the need in the organization.
• Using Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.

Environment: Salesforce.com platform, Visual Force (Pages, Components & Controllers), Apex, Service cloud, Apptus, Eclipse IDE, Java Script, SOAP, REST, SOQL, HTML, XML, Data Loader, and Integration.

Confidential

Salesforce Consultant

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interviewed the end users, obtained requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application.
• Created custom objects, Fields, Triggers, workflows and validation rules to manage information on products, orders, and vendors
• Add methods that can be called from Visualforce pages to Controller Extensions.
• Worked on Marketo - Salesforce.com Integration for Leads and Contact Record Sync
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Used Visual force Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Experience with components, functions and global variables to embed links to default actions for creating new Accounts, Contacts and other standard objects.
• Worked with Global variables and expression language syntax to manipulate data types for conditionally executing operations.
• Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visualforce pages.
• Worked with Visualforce components to customize captions, headers and footers of a table and to embed a standard list view of an object's records.
• Worked with Visualforce List Controllers to act on a set of records with pagination and iterate over a list of records to produce output in a list.
• Involved in resolving issues found during Unit Testing & User Acceptance Testing (UAT).

Environment: Visual Force (Pages, Components & Controllers), Apex, Web services, Sales cloud, Service cloud, Marketo, Data Loader, Sandbox, Eclipse IDE, Java Script, HTML, AJAX.

Confidential

Functional Tester - Siebel CRM

Responsibilities:

• Started testing in Consumer Centric Platform for BT Retail Telecom Project as End to End tester for a Broadband product and became Functional Expert over the journeys in both Siebel and Web Application
• Supported the project as a tester and Subject Matter Expert (SME) in areas of Test Preparation, Test Review, Estimation, Test closure process and Risk-based Testing.
• Hands on experience in functional testing on Siebel CRM application of PSTN, Broadband, Vision, Mobility and managing of future voice testing.
• Development of testing documents such as the Test Plan, Test Scenarios, Test Scripts and Test Conditions and Expected Results.
• Reviewed and analyzed Detail Design Specification and Technical Specification documents.
• Created Test Execution Metrics during the test cycle and Involved in complete QA life cycle
• Worked for test estimation and proper sizing, identifying test cases and scenarios and test execution.
• Expert in peer review for the test cases from testing capability perspective.
• Providing real time updates on testing progress in management calls to client, participated in calls with client, delivery managers and design community.
• Preparing test closure reports for overall functionality and discussing the risks if defect went unfixed.
• Preparation of documents (Defect reporting, Test Strategy, Process documents for Client, Training new joiners etc)
• Proactively helping the developers on the resolution of the defects to immediately lessen the Defect Resolution Time.
• Performed Regression Testing to ensure all defects were resolved and the existing functionalities were not adversely affected by the addition of new functionalities.
• Working experience with Quality Centre 9.2 and 10.0