OBJECTIVE

• To pursue a challenging career, utilizing my technical knowledge of Pega Rules Process Commander and Business Analyst skills

SUMMARY

• 4 years IT experience
• 10 years Business experience
• Ability to perceive the broad concepts of Business Process Management and provide solutions across various business domains Process Management and Business Rules Engine applications and Business Activity Monitoring (BAM), Direct Capture Objectives (DCO) using Pega Systems Pega Rules Process Commander (PRPC) and SMART BPM SUITE.
• 1 Year of experience using Pega Systems Pega Rules Process Commander Healthcare Frameworks CPM - HC and Pega CMF
• Knowledge in implementing the applications by following Waterfall, RUP and Scrum methodologies
• Expertise in Process and Practice phases of Smart Build BPM life cycle like model, build, execute and monitor using PRPC.
• Extensive expertise in development of PRPC rules of categories: Property, Process, User Interface, Technical, Security, Decision, Data Model, Connectors and Services
• Developed the hierarchical class structures, security rules based on role and access of role to objects, privileges, Configuring Agents, Service rules, Connectors, Data model, Process flows, Business logic definition and User interface Design
• Experience in troubleshooting and performance tuning of PRPC applications using Rules Inspector, Clipboard, Tracer, PAL etc…
• Experience in migrating rules across environments by creating Product and Product Patch rules
• Experience in creating List View and Summary View custom reports
• Ability to manage multiple project tasks and deadlines along with troubleshooting skills to facilitate effective and efficient resolution of problems
• Extensively worked in entire system development life cycle (SDLC) phases like Analysis, Design, Development, Testing, Deployment and Maintenance
• Experience in building and implementing SOAP services and consuming external web services from PRPC by creating Connect SOAP rules
• Experienced in developing Work Flows and Activities, Rule based Business Process Management using Pega Rules Process Commander (PRPC), Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes
• 1 Year of experience in Cognos 8.3
• Expertise in Cognos and BI Reporting tools
• Experienced in designing Cognos 8.3 reports and developing custom views for Cognos
• Strong business acumen, strategic thinking, communication, interpersonal and presentation skills. Self-Motivated and proven ability to work in teams and handle multiple tasks

TECHNICAL SKILLS

BPM Products: Pega Rules Process Commander V6.X/ 5.X

Business Skills: Business Definition Requirements, Business Process Analysis & Research, Use Case Modeling & Analysis, Requirements Gathering, Gap Analysis and Impact analysis

Pega Tools: Clipboard, Rules Inspector, PAL, DB Tracer, PreFlight

Web Servers: IBM Web Sphere 6.x, Java Web Server, Apache Tomcat

Operating Systems: Windows 2000/XP/NT, Unix

Software Packages: MS Office 2000/2003/XP/2007, MS Visio 2007

PROFESSIONAL EXPERIENCE

Confidential

Pega System Developer/Architect, Business Analyst

Responsibilities:

• Assist LBA in gathering requirements
• Drill down of requirements
• Write, update and own atomic use case
• Updated Software Design Documents (SWDD)
• Participated in triage meetings
• Develop tracking and traceability matrix for work completion for business analyst and development tasks
• Assist in Inception, Elaboration and DCO sessions
• Perform gap analysis of existing system functionalities
• Develop technical design documents of existing functionalities and deliver existing delta
• Participate in DEV meetings to prioritize critical path to drive the project towards completion
• Provide key development insight to business/client from development point of view
• Provide key business insight to development team from business point of view
• Conduct electronic and face to face meetings with business/clients for elaboration sessions
• Performed product/application demo for client and end users
• Developed Product Owner Manual (PMO) for user training
• Participated in deployment of application through various testing environments (SIT, UAT, U-Test) and to production
• Develop all PRPC rules as dictated by Business and Atomic use case including but not limited to implementation of Activities, Flows, Work object creation, Decision tables, Data tables, Declarative expressions, E-Form and E-Form File rules for generation of template based correspondence, Validation rules for client side validation
• Involved in defect fixing with System Architects for Harness, Declare Expression, Activities, Flows, and When Rules etc...
• Experienced with PRPC’s implementation of services and service connector rules
• Understanding the need and implementation of accessibility/508 compliance based application
• Experienced in implementation of PRPC rules to be accessibility/508 compliant
• Experienced in proper use of JAWS screen reader software for accessibility/508 user
• Experienced in automatically generating dynamically completed PDF forms from PRPC
• Experienced using Adobe Acrobat PRO with PRPC for template based form generation

Environment: PRPC V6.2

Confidential Dallas, TX

Pega System Developer/Architect

Responsibilities:

• Created workflows
• Designed UI and UI logic as outlined in the use case
• Involved in design and development of the application using Smart Build
• Involved in Design of class Structure, Properties, Activities and When rules
• Implementation of Decision tables, Data tables and Declarative expressions
• Developed screen validations and display processing
• Involved in Bug Fixing Activities with System Architects for Harness, Declare Expression and When Rules.
• Automated Decision making and Routing using When Rules
• Implemented SLAs Activities as per new functionality
• Creation and implementation of Paragraph and Correspondence Rules
• Creation of activities and steps for implementing core business logic (When Conditions, If and Else Logic/statements, and handling Embedded pages)
• Created Flow rules to implement approval workflow business logic
• Preparation & Execution of unit test cases for troubleshooting and debugging

Environment: PRPC V6.2

Confidential, MN

Pega System Developer/Architect

Responsibilities:

• Assisted in developing workflows to interface with in-house legacy systems
• Worked with a team to check, correct and translate common claims errors such as errors related to member eligibility, time filing and duplicate claims
• Involved in design and development of the application using Smart Build
• Involved in Design of class Structure, Properties, Activities and Service rules
• Implementation of Decision tables, Decision Maps and Declarative expressions
• Developed screen validations and display processing
• Involved in Bug Fixing Activities with System Architects for Harness, Declare Expression and When Rules.
• Automated Decision making and notification using agents and email accounts
• Development of Integration using PRPC Connectors
• Implemented SLAs Activities as per new functionality
• Creation for integration rules such as Rule-RDB-SQL, RULE-Connect-SOAP
• Creation of activities and steps for implementing core business logic (when conditions, if and else statements, Handling Embedded pages and custom Java Code)
• Created Flow rules to implement approval workflow business logic
• Preparation & Execution of unit test cases for troubleshooting and debugging

Environment: PRPC V5.5, CPMHC V7.2, HTML, XML, DB2, MS Visio, IBM WebSphere Server 6.0

Confidential, MI

System Analyst/Cognos Developer

Responsibilities:

• Gathering Requirements
• Designed and developed management HR reports using Cognos Report Studio and Query Studio.
• Knowledge in creating of Models, Project and Publishing Packages using Framework Manager
• Designed, analyzed, and optimized complex SQL queries for Oracle and MS Access
• Assisted in updating HR website, using HTML, maintained established protocols for editing CMS
• Troubleshoot reporting issues and resolved issues
• Updated all required project documents
• Provide detailed weekly status reports for all assigned projects
• Translated reports developed in MS Access into Cognos
• Extensive experience in creating complex Lists, Cross Tabs, Charts and Repeater in Report Net and
• Cognos 8 Report Studio

Environment: Cognos BI 8.3, Cognos 10, Oracle, MS-Excel 2007, Access 2007, Power point 2007, Toad 3.0, windows XP

Confidential

Responsibilities:

• Provided necessary leadership required for business development
• Acted as CEO and COO of the business
• Communication with large corporation in contract negotiations and budget development
• Created and executed business process flows
• Successfully led and completed the following businesses:
• Retail Jewelry
• Macco Auto body and parts
• Ben and Jerry’s Scoop shops