SUMMARY

• Highly - motivated experienced analyst with an exceptionally strong track record of proven professional and academic success.
• Enthusiastic, energetic, and dedicated self-starter who has consistently ranked as a top performer and is driven to exceed expectations.
• Strong client facing communication skills at all levels, within global as well as entrepreneurial environments.
• Deeper technical expertise in OBIEE, Salesforce, Pipeline and BMC Remedy.

TECHNICAL SKILLS

• XML Pad
• Ultra Edit
• Benthic Golden
• Putty
• Informatica Workflow Manager
• Test Director
• Microsoft Office
• (Visio
• Project
• Outlook
• Word
• Excel
• SharePoint
• PowerPoint)
• PeopleSoft CRM
• PeopleSoft Finance
• Salesforce Service Cloud (CRM)
• LDAP
• Microsoft 2003/XP
• Vista
• Windows 7
• UNIX
• Mac OS X
• MS Office Suite 2003/2007/2010
• Symantec Endpoint Protection
• CAD
• Photoshop
• MS Server 2003
• Active Directory
• LAN/WAN
• TCP/IP
• VOIP
• VPN
• MS Access
• MS Visio
• MS Project
• PGP
• Track-It
• Snagit
• VMware
• Remedy
• Novell Services
• Lotus Notes
• Altiris Carbon Copy
• GoToMeeting
• Ventrilo
• Spark
• Clonezilla
• OTRS
• Sharepoint 2003/2007
• Altigen IP 705
• ShoreTel IP 560
• Sophos
• Google Suite
• Programming skills (Basic) - SQL Server XML
• DAT
• TOAD

PROFESSIONAL EXPERIENCE

Confidential, St. Louis, MO

Senior OBIEE Developer

Responsibilities:

• Monitored ETL batch jobs and did performance tuning
• Debugged complex SQL queries.
• Carried out hands on DAC scheduling and monitoring
• Conducted root cause analysis and resolved the issues within SLA.
• Presented permanent solutions to IT.
• Estimated efforts and carried out some ITIL support processes.

Confidential, Fargo, ND

OBIEE Developer (OBIEE 11g)

Responsibilities:

• Effectively interacted with the end users for requirement gathering and defined requirement specifications document
• Assisted with the upgrade of OBIEE10g to OBIEE11g
• Worked extensively with Physical Layer, Business Layer and Presentation Layer.
• Created numerous executive level reports. 'Dashboards' were generated to provide insight into the financial data.
• Designed Schema/Diagrams using Fact, Dimensions, Physical, Logical, Alias and Extension tables, created Kimball Matrix
• Created different types of Customized Reports Drilldown, Aggregation to meet client requirements.
• Built Business model and established relationships & Foreign Keys Physical & Logical between tables.
• Created business reports using BI Answers as per requirements.
• Generated various Analytics Reports using global and local filters.
• Identified the aggregate levels for each source and created dimension sources for each level of aggregates.
• Added users and configured security in web logic console of OBIEE 11g.
• Managed security privileges for each subject area and dashboards according to user requirements
• Setting up LDAP authentication to enable SingleSign on for Users in Development environment leveraging Analytics Repository.
• Used Informatica Mapping Designer to create/update mapping using different transformations required to move data into data warehouse.
• Created workflows for full load and incremental loads to be used by DAC, worked with two offshore developers to ensure delivery and accuracy
• Assembled subject areas and created execution plan and accommodated the new Informatica mappings.
• Monitoring Incremental & Full load through DAC.
• Trained End Users and Pilot Users about OBIEE Tools.
• Responsible for installing, configuring, developing, support and maintenance of the BI APPS.

Confidential

Information Technology Specialist

Responsibilities:

• Served as liaison to the business community, to ensure that its needs are fully understood by the project team.
• Supported the development in Salesforce and associated systems (namely Compass: in house ticketing submission system)
• Researched and understood force.com capabilities to recommend best design/implementation approaches to meet business requirements
• Provided Ad hoc support work for the group sales team
• Managed Global Market Assignment in Pipeline
• Created Reports and configured Dashboards to detail Sales Team Performance
• Integrated existing helpdesk process flows into the Remedy Service Desk modules.
• Implemented business requirements as they pertain to BMC Remedy applications.
• Interacted with customers and partners to solve critical software problems or issues
• Created numerous surveys using Google Forms for wide ranging business needs
• Lead enterprise wide new hire deployment and iPad Sales training class
• Administrator for enterprise wide antivirus and acted as liaison with AT&T for Data plans
• Daily troubleshooting not limited to phones, printers and network connection issues
• Prepared users for migration to Windows 7 and making sure existing data was backed up and transferred
• Identified hardware, operating systems, applications and device drivers
• Cross referenced with the hardware requirements for Windows 7 and prepared image repositories
• Analyzing and reconciling existing licensing usage patterns and costs
• Helped determine what would be included in our Common Operating Environment (COE)
• Deployed our COE and back up user data during the migration
• Ensured that the migrated Windows 7 systems are patched and secured as quickly as possible
• Simplified the provisioning process by reducing image updates and maintaining images
• Scheduled staff to ensure Help Desk coverage during normal business hours and on-call support as required
• Responsible for assuring users are provided efficient and timely first and second level support on a 7x24 basis
• Monitored the problem management database and follow up directly with the Information Technology Director to ensure the timely resolution of problems
• Maintained a central source of information enabling Help Desk staff and support technicians to recover outages with minimal disruption to expected service levels

Confidential

Level II Support Specialist

Responsibilities:

• Created and updated schedules in Microsoft Project
• Performed gap analysis on business requirements for new Customer Relationship Management system (CRM)
• Conducted multiple process mapping sessions for a enterprise wide Digital Assets Library Project
• Documented processes using Microsoft Visio based on process mapping sessions with multiple department representatives
• Prepared deliverables required for multiple projects according to the System Development Life Cycle (SDLC) & Project Management Life Cycle (PMLC)
• Gathered business requirements for information system projects
• Created PMLC deliverable templates to be used in future projects of Project Management Office (PMO)
• Performed User Acceptance Testing for a web based registration system
• Organized and conducted business requirement feedback sessions for new CRM based on gap analysis

Confidential

Business Technology Consultant

Responsibilities:

• Created new contacts, client accounts, and troubleshoot account problems
• Assisted in process improvement projects and make system automation recommendations
• Maintained client relationships with timely and professional email correspondence
• Set up administrator access to Blackboard support website
• Terminated customer accounts by uninstalling products and terminating access to Blackboard products
• Conducted data maintenance in PeopleSoft
• Routed purchase orders to appropriate departments

Confidential

Customer Service Representative

Responsibilities:

• Handled various accounting transactions and reconciliation tasks within the branch’s IT domain
• Provided account status data whenever requires and handled client facing enquiries
• Informed customers about various services that included innovative technologies
• Supported Online Banking as well as International Money Transfers in a client facing as well as telephonic setting

Confidential

Information Technology Specialist

Responsibilities:

• Monitor and support medium sized Intranet network, used by over 1100 students, faculty, and staff.
• Provide Level I support by diagnosing hardware, software or maintenance issues.
• Ensured user compliance with Confidential IT policies