SUMMARY: 

• 12 years of IT experience in Insurance (P&C), Logistics and Financial domain industry
• Business Analyst/Test Manager with over 4 years of experience
• Proficient in Software Development Lifecycles like Waterfall, V - Model, Agile and Exposure to various Quality Processes like ISO and CMMI
• Experience in defining the Business processes with the help of Business Stakeholders by using MS Visio
• Experience in conducting workshops with Business Users to gather the Requirements, validate User Testing and Release Planning
• Experience in preparing Business Requirement Documents, Functional Requirement Specification Documents, Use Cases and Data Elements Mapping Documents
• Having good experience in analyzing existing process and identifying areas of the application where the performance can be improved
• Involved in Business Process Automation with Pega Systems Smart BPM suite - Pega Rules Process Commander (PRPC)
• Facilitated Joint Requirements Planning (JRP), Joint Application Development (JAD) sessions to expedite and streamline the requirement gathering process
• In depth understanding of the AS-IS and TO-BE in supporting / interface system applications
• Participated in requirements elicitation, documentation and change management using HP QC
• Experience in Gap Analysis to check the compatibility of existing systems with new business requirements
• Skilled in conducting walkthroughs with Business and Technical SMEs to identify and resolve issues in the existing design document for changes
• Experience in handling various geographic clientele involving delivery, communication, client relationship and business growth as part of day-to-day activities
• Experience in Project Management activities, Create Project Plan, Track the Project progress, Risk Management, Process Implementation activities, Internal and External Quality Audits experience
• Proficient in preparation of Test strategy, Test Plan, Testing Scenarios, Test data, Defect tracking & Test Reporting
• Strong Hands on experience in End to end Testing delivery including Test Management, Test Estimation, Test Strategy planning and Testing process
• Skilled in System Testing, System Integration Testing, Regression Testing, User Acceptance Testing, Black Box Testing of Web based applications and Client/Server applications
• Maintained Requirements Traceability Matrix using MS-Excel
• Proficient in writing and executing SQL queries against the Database to check for the ER relations to document in Requirements documents
• Experience in working with Test Management and Defect tools like HP QC, JIRA, Rational Clear Quest, Bugzilla
• Exposure to testing tools like HP Quick Test Professional and Rational Robot
• Ability to handle multiple tasks and work independently as well as in a team
• Very good written, verbal communication and Interpersonal Skills

TECHNICAL SKILLS: 

Databases: Oracle, SQL Server, Sybase, MySQL and MS-Access

Requirements Management: HP QC

Diagramming Tools: MS-Visio

Documenting Tools: MS-Office

Languages: Java, .Net, VB, SQL, VB Scripting and ASP.Net

BPM Tools: Pega 5.x and Pega 7.x

BIDW Tools: IBM DataStage, AbInitio

Testing Tools: HP QTP, Test Director, Rational Robot and HP QC

Defect Tracking Tools: HP QC, Bugzilla, JIRA, Rational ClearQuest

Project Management Tools: MS-Project

Reporting Tools: MS-Excel

Database Tools: TOAD, Rapid SQL, Aqua Data Studio and SQL Developer

PROFESSIONAL EXPERIENCE: 

Confidential

Pega Business Systems Analyst

Environment: Pega 5.4, Oracle, MS-Visio, MS-Project, SQL Developer and MS-Office,

Responsibilities:

• Analyze OMeGA system to capture Business Rules and Validation Rules
• Prepare Business Requirements Document and Functional Requirement Specifications Document
• Worked on Activity and Process flow diagrams using MS-Visio
• Defining the Routing Rules to automate the business processes and handle the electronic documents
• Defined the Work Flow Management for Work allocation and Tasks
• Involved in Integration of BPM Case Management system with Core Underwriting system and downstream systems
• Working with Integration of Core Underwriting System with Interfaces like Submission Reservation System, Reinsurance and User Authentication
• Documented User Management module requirements to create Single Sign On users using LDAP protocol
• Captured User Role based Dashboard views, Workbaskets and Worklists requirements to identify the work assigned
• Comparative Analysis of Data Elements Mapping between Source Systems, OMeGA and APD
• Reviewing and discussion business requirements with Technical team
• Documented Meeting Minutes after requirement gathering sessions and distributed to all stakeholders
• Create Project Plan, Track the Project status and Weekly Status Reporting to Client IT Managers on the progress made
• Identify the Risks associated with the Project, Highlight the Risks to Client Manager and derive the Risk Mitigation Plan

Confidential

Pega Business Systems Analyst / Test Manager

Environment: Pega 5.4, Oracle, MS-Visio, Aqua Data Studio and MS-Office

Responsibilities:

• Work closely with Business to identify the requirements and key features of the proposed rater integration with Policy Administration applications
• Facilitated User interviews, workshops to gather and analyze the requirements
• Facilitate Joint Requirements Planning (JRP), Joint Application Development (JAD) sessions with Technical SMEs to review the existing excel pricing sheets vs integration of Global Technical Pricing tools to identify the changes required in Application work flow between different user groups
• Reviewed the identified workflow changes with Business Owners to understand AS-IS and TO-BE routing changes
• Worked on Activity and Process flow diagrams using MS-Visio
• Documented Functional Requirements Specifications document and Use cases
• Documented Impact analysis on Systems for Change Requirements and Process improvements
• Created the Test Plan, Test Scenarios, Review the Test scripts and Test cases prepared by QA Team
• Created Requirements Traceability Matrix (RTM) to ensure the Forward and Backward Traceability
• Participated in Verification, Validation and User Acceptance Testing with Business Users in UAT environment
• Facilitated meetings and given demos of the applications to the end users
• Responsible for Defect management, Defect reporting to client during System Integration Testing and User Acceptance Testing
• Create Project Plan, Track the Project status and Weekly Status Reporting to Client IT Managers on the progress made
• Identify the Risks associated with the Project, Highlight the Risks to Client Manager and derive the Risk Mitigation Plan

Confidential

Business Analyst / Test Manager

Environment: MS Visio, VB, Sybase, HP QC, Aqua Data Studio, Functional Testing, MS-Office

Responsibilities:

• Facilitated requirements gathering process with the client and cross-functional leads to ensure all requirements are identified and documented to fulfill scope and business goals
• Elicited requirements using interviews, document analysis, requirements workshop, business process descriptions, use cases, scenarios, and business analysis
• Worked on Activity and Process flow diagrams using MS-Visio
• Created/revised project artifacts like Business Requirements, Use Cases, Functional Requirements and Process Flows
• Documented Supplemental Specifications and UI specifications for the system
• Worked with the business users and Project Manager to prioritize requirements, define the level of effort, and proactively manage risk accordingly
• Collaborated with technical team to establish the technical vision and analyze tradeoffs between usability and performance needs
• Identified gaps between business needs and standard application functionality, design and document solutions that fill the gaps, and recommended changes to affect positive results
• Documented Meeting Minutes after requirement gathering sessions and distributed to all stakeholders
• Management of Business Scope matrix and Responsible for managing the Change Requests
• Played an additional role as Test manager and Created Requirements Traceability Matrix (RTM)
• Participated in Validation, Verification and Acceptance testing with customers in UAT environment
• Managing the testing activities like Planning test activities, Work assignment, Hands on Testing, Client interactions and status reporting
• Facilitate Requirement D iscussion session with development and testing teams to explain the requirements and to define the milestone on the progress of specific module of project
• Providing the Test estimates to client and Prepared the Detailed Test Plan to be followed
• Preparation of Test scenarios, Review of Test Scripts and Test Cases designed by the team
• Reviewing the defects raised by SIT team against the Requirements, Assign to Dev team in HP QC and work towards conflict resolution between the teams
• Participate in Weekly Status Meetings and Defect Review Meetings with UAT users, Client IT Managers, Development Team and Testing Team
• Preparing the metrics as part of Organization needs and publishing the detailed report to higher management and client
• Preparation of Test Summary Reports

Confidential

Business Analyst / Test Lead

Environment: Pega, Oracle, MS-Visio, QTP, Rational Clear Quest, Aqua Data Studio and Manual Testing

Responsibilities:

• Review of Business Support tickets and provide response to Business users explaining the system flow
• Analysis of the system functionality and user specified access rights
• Defect prioritization meetings with Business Users to prioritize the defects and pipeline changes
• Preparation of DAD and review with technical team
• Worked on Activity and Process flow diagrams using MS-Visio
• Participating in Daily Status calls to analyze the status of the Production Release
• Oversee and development of Test Strategies, Test Plans and Test Scenarios for effective and efficient testing practice
• Review of Test Scripts & Test cases prepared by the team
• Execution of Test scripts and reporting the defects in Rational ClearQuest
• Performing Testing activities on Production Issues raised by the Users as per the Release Schedule.
• Coordinating with the Development team on the Issues reopened in the QA & UAT environment.
• Prepared the Test Strategy to be followed for Production Support
• Production issues tracking & Status update in Clear Quest
• Preparing the metrics as part of Organization needs and discuss the same with SQA team
• Implemented the Cross-Application Training program to share the workloads across all the support projects

Confidential

 Test Lead

Environment: Pega, Oracle, QTP, Rational Clear Quest, Aqua Data Studio and Manual Testing

Responsibilities:

• Worked as a Test lead for the production support projects: AIGeXtra, S3 and DmWeb.
• Performing Testing activities on Production Issues raised by the Users as per the Release Schedule.
• Performing through Regression Testing on the functionalities failed in the Production.
• Develop and Manage project test schedule inline to the Project schedule
• Discuss the Production issues to be tested as per the Release schedule with Business Analyst and finalizing the Test Scenarios to be covered.
• Preparation of Test cases based on Test scenarios.
• Review of test cases prepared by the team.
• Coordinating with the Development team on the Issues reopened in the QA environment.
• Prepared Test Strategy and Test Plan to be followed for Production Support.
• Analysis of the AIGeXtra functionality on country & product based requirements and user specified access rights.
• Production issues tracking & Status update in Clear Quest.
• Prioritizing the Daily Action items and sending an update on the same to Client QA Manager.
• Preparing the metrics as part of Organization needs and discuss the same with SQA team.
• Daily and Weekly status report on the QA activities to the Client QA Manager.
• Participating in the biweekly governance calls with the senior Management at client side.
• Implemented the Cross-Application Training program to share the workloads across all the support projects.
• Leading the Testing activities.
• Involved in designing the QTP frame work along with client Test Lead and developed the scripts for regression testing by using data driven framework.
• Performed an offshore BA role as well along with Test Lead and responsibilities includes analyzing the defects raised and preparation of Defect Analysis Documents

Confidential

Senior Software Test Engineer

Environment: Java/J2EE, MySQL, JIRA and Manual Testing

Responsibilities:

• Preparing Test Plan and Test Scenarios.
• Analyzing, developing and reviewing the test cases and detailed user level testing of the system for Functionality, Navigation and Status tracking
• Test Case Execution and Performed Ad-Hoc Testing, User Interface, Smoke Testing, Functional testing, Regression testing.
• Preparation of Bug Report.
• Participated in the Weekly Reviews to analyze the status of the application.
• Performed the Testing of clustered application server environment testing.
• Performed the Master - Slave data replication testing by preparing a check list for the specified scenarios

Confidential

Software Test Engineer

Environment: Java/J2EE, Oracle, Livelink, Toad and Manual Testing

Responsibilities:

• Involved in Requirement Analysis
• Preparing Test Scenarios
• Analyzing, developing test cases and detailed user level testing of the system for Functionality, Navigation and Status tracking
• Test Case Execution and Performed Ad-Hoc Testing, User Interface, Functional testing, Regression testing
• Preparation of Bug Report
• Participated in the Weekly Reviews to analyze the status of the application

Confidential

Software Test Engineer

Environment: C#.Net, ASP.Net, Oracle 9i, Toad, Windows XP Prof, Manual Testing, VSS

Responsibilities:

• Prepared Test Cases and Involved in User Interface Testing MMC Snap In.
• Involved in System Integration Testing of Reports, Schedules and Emails for Citrix Server usage.
• Performed Ad-hoc Testing, Functional Testing and Regression Testing.
• Verification of the Values displayed in the generated reports
• Participating in weekly reviews