PROFESSIONAL SUMMARY:

• Salesforce Developer and Administrator with 3+ years of experience in enhancing Service Cloud, Sales Cloud, Community Cloud functionality as well as performing administrative tasks.
• Hands on experience in SFDC development using Apex Classes, Triggers, Visualforce components, Force.com IDE, Eclipse with SOQL and SOSL.
• Configured, implemented, administered and maintained the salesforce.com platform. Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Skilled at customizing and enhancing the application based on user requirements and integrating with 3rd party software.
• Proficient with REST and SOAP to develop APIs and extensive background using APEX, Visualforce and Salesforce1.
• Analytical and coherent software developer with excellent skills in programming languages like C,C++, and web technologies like HTML, XML and JavaScript.
• Worked in the verticals of Healthcare and Retail Sectors.
• Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Detail - oriented energetic team player, motivated with multi-tasking capabilities, problem solver.
• Strong communication and inter-personal skills with ability to work well in a dynamic team environment.

SalesForce.com: Force.com Apex Classes, Visual Force, Apex Trigger, Dashboards, Reports, SOQL, SOSL SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Data Loader.

Web Technologies: HTML, Web-Services.

Languages: JavaScript, Apex, SQL, REST, SOAP

Database: SQL server, MySQL

Web Development: JSON, XML, HTML, CSS, Visual force

GUI and Tools: Force.com IDE, Eclipse IDE, Apex Data Loader,Dataloader.in

WORK EXPERIENCE:

Confidential, San Francisco, CA

Salesforce Admin

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Used agile methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.

Confidential, Milwaukee, WI

Salesforce Developer/ Admin

Responsibilities:

• Involved in Sales force Application Setup activities and customized the apps to match the functional needs of the organization. 
• Used agile methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes and Apex Triggers. 
• Worked on set up and configuration of Community Cloud.
• Worked on creating separate community profiles, permission sets and extremely closely due to the sensitivity of data and within HIPPA guidelines.
• Full Scale setup and implementation of the Salesforce Communities, Integration with the Salesforce communities, Profiles of the Community Users.
• Created custom VF email templates for enabling the localization using Translation Workbench.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual force Pages. 
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages. 
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic. 
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. 
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer. 
• Created profiles and implemented Object and field level security to hide critical information on the profile users. 
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment. 
• Used Force.com IDE to create, modify, test, and to deploy Force.com Application. 
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Confidential, Minneapolis, MN

Salesforce Developer

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Working Developer and Administrator in the organization
• Actively involved with Business analysts, other developers, involved in enhancement of business modules using force.com IDE, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Developing Quick Create page on Leads which creates Account, Contact, Opportunity and Proposed Services for the Lead and also converts into an Opportunity. 
• Leverage SaaS sales and marketing tools to generate new leads, routinely follow-up with established prospects. 
• Created various communities in salesforce in order to meet the business requirements. 
• Implemented Apex Data loader “Command Line Interface “to automate the data loading process for the sand box refresh activity.
• Access to product documentation and other relevant content to customers, including features such as subscriptions, comments, and ratings are provided.
• Worked on salesforce communities to interlink sales team directly with channel partners.
• Designed and deployed custom websites and also integrated mobiles to the web through the help of sites.com.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Worked on various Work.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Created various Reports (summary reports, matrix reports, Pie Charts, dashboards) to assist managers to better utilize Salesforce as a sales tool. 
• Handled the construction of client objects for SOAP based Web Service Call outs made to external legacy systems and generated VF pages to display returned data.
• Used Data Loader for insert, update and bulk import or export of data from Work.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Involved in building of the Customer Portal in the organization. Configuring customer portal in order to enable the security officers to login to customer portal and accept/reject the assigned tasks. 
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML,JSON, Java Script, Workflow & Approvals, Reports, Customer Portal, Custom Objects, Custom Tabs, Email Services, Security Controls, Service Cloud, Sandbox, Eclipse IDE Plug-in, Windows XP.