SUMMARY:

• Over 8 years of IT experience with above 6 years’ experience in the Salesforce.com CRM Platform both as Certified Developer (DEV 401) and Certified Administrator (ADM 201).
• SFDC Techno Functional with thorough knowledge of requirement gathering from functional and other business users. Experience working with both point - and-click configuration as well as programmatic customization.
• Extensive experience in Confidential .com implementation cycle in Sales, Marketing, Service and Support modules.
• Strong Confidential ecosystem knowledge and integration components (APIs, Apex controllers, Apex Web Services, data loaders, etc.) including performing multiple complex data migrations and integrations to Confidential Actino Grid, developing macro's, creating widgets, customizing console components and using Flow.
• Extensive experience in application design, customization, development, support on Confidential .com, Force.com platform and Web based application using Apex.
• Experience in SFDC Development in implementing Apex Classes, Controllers & Triggers and Visual Force.
• Experience in SFDC Integration using Web Service and Apex Programming, Sales force.
• Strong knowledge about Sales cloud, Service cloud, Marketo configuration and customization and good understanding with Client/Server architecture, Object-Oriented design techniques and web application design.
• Extensive experience in lead, Case management, web-to-lead, Web-to case, Email-to-case.
• Exposure to Custom Report Types, Visualforce Components, Custom Settings, Duplicate Management, Certificate and Key Management, Renewal Forecasting, ROI calculation, Inventory Graphs.
• Exposure to implementation, consultation, development, customization, integration, migration and support services for Confidential, Salesforce1, Force.com, AppExchange apps and projects related to CRM modifications.
• Good understanding of Confidential .com Governor Limits with an ability to optimize code to respect those limits. Experience in working with client specific solutions like Confidential .com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments as well as the ability to efficiently analyze and interpret data using Confidential .
• Exposure to Salesforce1 and Lighting components and working experience on the Confidential App Cloud in designing the enterprise apps with the new Lightning Experience which combines the new Lightning Design System, Lightning App Builder and Lightning Components
• Experience with data migration and updates through the tool App Exchange Data Loader in Confidential .com and also worked on Cloud Integration Platform Dell Boomi.
• Leaded Veeva Vault Promomats, Submissions, Medcomms implementations, as well as I-rep and IVA/CLM implementation.
• Veeva Administrator and Implementation experience in more than two projects. as well as hands on experience in Veeva integration on Confidential platform
• Executed technical requirements for a Confidential Implementation and Lightning UI rollout.
• Experienced in migrating from proprietary legacy system to SFDC and setting up Lighting UI.
• Executing solution design activities such as data mapping, object modeling, page layout design and rule logic definitions as well as Developed and contributed to data migration and/or systems integrations strategy and developed data mappings.
• Functional understanding of the following applications: Apttus (CLM, QTC,CPQ), DocuSign, Cirrus Insight, Marketo, Eloqua, Distribution Engine, Xactly Incent, Workday/PeopleSoft, Oracle CPQ (BigMachines).
• Knowledge of Oracle BigMachines CPQ Cloud Integration using pre-built connectors and point to point integration with CRM and ERP applications as well as Product Configuration & Rules, Commerce Process, Document Engine and Pricing functionality of Oracle BigMachines CPQ Cloud.
• Worked on Static Resources which allow you to upload content that you can reference in a Visualforce page, including archives (such as .zip and .jar files), images, style sheets, JavaScript, and other files.
• Delivered a best-in-class Patient Services capability leveraging SFDC Service Cloud, integrated with peripheral systems (zPaper, DocuSign, Veeva Network, Veeva CRM, Domo).
• Experience in running Confidential services on AWS infrastructure and Virtualization Based technologies
• Experienced in redefining revenue stages in Marketo App, and maintain Marketo user log and daily issues dealing with campaigns and lead nurturing.
• Expertise in SFDC Software Development Lifecycle (SDLC).Experience in ExactTarget, Buddy Media, Radian 6 and Social Studio in different projects. Experienced in using Eclipse IDE, Force.com ANT, Developer console for development and debugging and query.
• Implementation experience on using Apex Language (Classes, Controllers & Triggers), VisualForce pages, Custom tabs, Custom Objects, S-Controls, Reports, Analytical Snapshots and Dashboards.
• Efficient in understanding the business requirements and creating custom apps, custom objects and fields, relationships, page layouts, validation and workflow rules.
• Experience with the enterprise integration to Confidential .com. As well as experience in Service Cloud console including working with CTI adapters, mobile application integrations. And Working knowledge of ETL tools and integration leveraging SFDC web services API as well as data transfer using ETL tools.
• Experienced in mobile application development for a cross-platform JavaScript based solution using AngularJS as well as various Confidential apps such as Roll Up Helper, Field Trip and Jitterbit Data Loader also mobile apps such as Evernote for Confidential, Cirrus Insight.
• Experience in deployment from Sandbox to Production using Force.com Migration Tools like Force.com IDE and Change Sets.
• Exposure to Data Import Wizard, Apex Data Loader, MuleSoft’s Dataloader.io, JitterBit Data Loader, Progress Data Direct, Starfish ETL, Talend Open Studio, Midas, Pentaho Community Edition, Apatar, MassEffect, Dataloader.io, Informatica Data Loader and data migration tools
• Experienced in creating public, private and unlisted Chatter Groups to collaborate with other team members while working in a team.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Experienced working in Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.
• Strong understanding of Change Management and Release management processes and Experience in successful software project implementations related to SaaS in Quote to Cash Business scenarios and experience on working with BML/BML Functions for complex use cases.
• Innovative, possess strong business acumen and the talent to be part of a team deploying complex Confidential .com projects with major integration components using AppExchange, possess the ability to communicate effectively and help the company foster change.

TECHNICAL SKILLS:

Force.com: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Veeva CRM, Apex Web Services, AJAX, Workflow & Approvals, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in, Case Management Automation

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management,Lead Management,Content Management,Customer Service/Case Management, Pricing, identity management, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements, Incident Management, Dashboard/Report development, Change Management through BMC Remedy, BMC CMDB, Remedy

Confidential Integration Tool: Apex Data Loader, SOAP, web Services, WSDL, Eclipse Force.com IDE Plug-in, Connector, Informatica Cloud Data Wizard, Data loader, Force.com Apex Explorer, Workbench, Cast Iron systems, Composite, Scribe, Force.com Platform (Sandbox and Production), Oracle CPQ(BigMachines), Marketo, Maven Connector with Confidential, Ant Connector with Confidential, Force.com Excel Connector, Jitter bit Data Loader,Talend Open Studio, Mass Effect.Progress Data Direct,Starfish ETL,Midas,Pentaho Community Edition,Apatar,Dell Boomi, Data Import wizard, Data loader .io,DocuSign, Insight Squared, Cloudingo, Hoopla, Hub Spot, Inside Sales, Data.com, Demand Tools,zPaper, DocuSign, Veeva Network, Veeva CRM, Domo,Xactly,Capital Markets.

Visual Force: Custom Visual Force Pages

Database: Microsoft SQL Server, MS Access, Oracle 8i/9i/10g, MySQL, UDB DB2, PL/SQL, RDBMS

Methodologies: Agile, Scrum, RAD, Waterfall.

Web: HTML, XML, CSS, JavaScript, Bootstrap, SKUID

Platforms: Windows, Windows Server, Linux.

Tools: Force.com Data Loader, Force.com Workbench, Eclipse IDE.

Operating Systems: Windows 2003/XP/2000/NT/98/95, MS-DOS, UNIX

Documenting Tools: Office, Microsoft Project & Visio, Rational, Smartsheet, Rally, Jira, Basecamp, and Google Apps (Docs & Sheets), UML.

Web Design Tools: SQL Query Analyzer, SQL Profiler, Adobe Photoshop, Dreamweaver, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder,MS Excel, MS-Project 2000Reporting Services Excel, SQL Server Reporting Services, Crystal Reports, Business Objects

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Sr. Confidential Developer/ Administrator

Responsibilities:

• Performed the roles of Confidential .com Admin, Confidential .com Developer and Business Analyst in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed and deployed Confidential .com Unlimited edition in Sales Cloud Platform.
• Interacted with various business user groups for gathering the requirements for Confidential implementation and worked on documentation.
• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Confidential .com (SFDC) and other Platform based technologies like Visual force, Force.com API, and Web Services.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented Single Sign-On (SSO) in multiple Confidential instances using SAML 2.0 and OAuth 2.0.
• Involved in Social Collaboration project to connect Confidential Chatter platforms, Zyncro social collaboration tool, Make Positive Passport, Apttus X-Author for Outlook, Jive and StreamOnce, Microsoft Sharepoint 2013, and Microsoft Dynamics CRM.
• Created Web-to-Lead and Web-to-Case forms. Created Escalation rules to escalate the cases
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Worked with admin team to create profiles and implemented Object and field level security to hide critical information on the profile users.
• Working on different portals like partner portal, customer portal and community portals and integrated with different backend systems for SAP and Oracle as well as home ground billing system.
• Created marketing campaign using exact target, monitor their run and reporting
• By using Confidential Marketing Cloud (formerly ExactTarget), created, targeted, tracked, and managed email and digital media campaigns.
• Strong knowledge of Exact Target data model and integrating with varied data sources
• Created different Confidential Data Extension for importing Confidential Contact or Lead data into Confidential Marketing Cloud from a Confidential Report containing the fields Contact Id or Lead Id and an email address
• Hands-on experience with JSON Web Token(JWT), SAML2.0,JavaScript Object Notation (JSON) and in creating Marketing App as well as handling Single Sign-On(SSO) and Data Access Permissions
• Developed different Segment for the customer data hub to transfer to Confidential Marketing cloud, Experience working with Marketo tool in order to avoid duplicate Leads/Contacts to be entered into Confidential .
• Strong working knowledge on Marketing cloud connector (Formerly Confidential v5 Integration), Mailchimp,Hubspot,Marketo.
• Confidential with recursive AWS IDE Instances for clients utilizing GitHub and Amazon for stability,APEX, Visual Force, MSSQL/MySQL/Oracle and Dynamo DB
• Moved all servers from in-house server to cloud based AWS with Salesforceorgs.
• Migration of Existing application to AWS cloud and automated regular AWS tasks like snapshots creation.
• Developed Apex Classes, Apex Triggers, Apex Controllers to develop custom business logic
• Participated in the bug review meetings with Testing Team and, updated requirements document as per business user feedback and change in functionality of the application.
• Integrated Apex controller methods directly with JavaScript functions using Force.com JavaScript Remoting feature and created Visualforce pages
• Use of Dell Boomi to connect Confidential with Cost Point and Managed 2000 ERP systems. Implementation of sales wave analytics for senior management forecasting review and analysis. Use of a full sandbox for development and UAT testing.
• Responsible for gathering and documenting requirements, designing solution, implementing solution with Veeva resources, demoing the solution, and working Business support teams such as trainers and helpdesk to understand the solution.
• Deployed a standardized Veeva online and iRep solution to the following global Markets: UK, SE, FI, NO, DK, AT, and France.
• Developed Controlled Substance solution for US Veeva iRep.
• Responsible for establishing and maintaining excellence within the Veeva Customer Relationship Management system and related applications, systems, and processes, including Javelin Roster Manager, Informatica Master Data Management integration, Veeva Vault, and Veeva CRM and Vault implementation.
• Customized the entire Confidential .com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Integrated Confidential with external billing applications using MuleSoft Confidential connector
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Extensively involved in data migration from three legacy systems to Confidential
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports
• Entered data into zPaper system accurately and timely for referral processing, comprehensive fax and signature management. Merge data into interactive PDF forms and documents.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Designed various HTML Email templates for Auto-Response to customers
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Built a call center application for service agents using Confidential Console
• Used Confidential Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Used Confidential Lightning to delivers a modern, smart experience across every device.
• Working on automating processes with lightning process builder and implementing SSO for large Confidential user base managing the continuous improvement of the infrastructure in agile environment by partnering with development team.
• Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects.Used Lightning process builder for visualizing and creating automated business processes.
• Involved in data mapping and migration of data from legacy systems to Confidential .com Objects and fields
• Generated weekly and monthly reports from BMC Remedy in order to provide the status/coordinate with IT support Teams to help triage any outstanding issues.
• Hands on experience in Integrating Evernote business on Confidential that helps to capture and share information and Confidential integration with Cloudingo.
• Specialist in Confidential integration with Conga Conductor, Conga composer and Conga Courier for the purpose of producing auto reports and Excel documents and Implemented SKUID for building user friendly interface(UI) for both standard and custom objects and to add custom functionalities in Force.com
• Hands on experience with Cloudingo Manual Merge (Single-Table Filters), Manual Convert (Multi-Table Filters)
• , Mass Merge and Mass Convert, Auto Merge as well as Run Window and Throttle with Reports.
• Executed reports, used Cloudingo, and analyzed SFDC data externally to maintain integrity and to document broken triggers.
• Responsible for data model for deduping the data using Cloudingo.
• Experience within Oracle CPQ(BigMachines) with strong CRM background including, Oracle CPQ(BigMachines) implementations and also customized Oracle BigMachines CPQ Cloud integration with CRM/ERP applications. Responsible for Bulk Data Upload/Migration Strategy from Legacy System to Oracle BigMachines CPQ Cloud.
• Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Confidential .com using data Loader.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, AWS, Custom Tabs, Sales Cloud, Email Services, Security Controls, SOAP, REST, Sandbox data loading, Oracle CPQ(BigMachines), ANT tool, Agile, Rally,SAML 2.0,WS-Federation, and OpenID-Connect,MongoDB, Veeva CRM and Vault, Confidential Lightning, Cast Iron, Cloudingo,SKUID,Conga Merge, Conga Templates, UAT.

Confidential Developer/ Administrator

Responsibilities:

• Involved in API/Web Service design and developing technical specifications for the Confidential .com (SFDC) application.
• Day to day Administration activities. Confidential Org involves more than 500 users and 34 Profiles.
• Extensively worked on End-to-End real time web service integration
• Implemented Apex classes & Triggers as per the needs of the application.
• Developed an Approval Process with complex logic which tracks the lifecycle of Lead to Opportunity Conversion.
• The Approval Process involves with triggers, workflows, visual force page, custom buttons, email templates, custom report types.
• Created Users, roles, profiles, public groups and implemented role hierarchies and sharing rules to provide shared access among different users.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Implemented Confidential .com web services client using Confidential web services API, Java, XML and partner WSDL.
• Worked on Custom Labels and Custom Settings. Setting up different languages.
• Worked on different types of email templates.
• Implemented the duplicate management rules on contact and Account.
• Implemented the new country and state pick list.
• Worked on Service Cloud and Sales Cloud simultaneously.
• Worked on standard objects like Accounts, Contacts, Leads, Campaigns, Reports, Cases (case management) and Opportunities.
• Maintaining the lead and Opportunity objects and performing the de-duping and Clean-up activities.
• Created Web to lead and Email to Case process.
• Created complex reports involving Matrix and Summary reports.
• Configured the business login hours, Profile based login IP address restrictions and Organization wide login IP address restrictions.
• Implemented the application requirements on Force.com IDE Plug-in using Eclipse.
• Created test scenarios and packages in sandboxes and migrated them to the production.
• Migration of code to deployment after the successful testing on the sandbox Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Created custom objects, custom fields, pick lists, field dependencies and validation rules.
• Created page layouts, search layouts, custom links, related lists, workflows and other components on a record detail and edit pages
• Maintained user security permissions as per the organizational needs.
• Developed Triggers, Apex classes and visual force pages as per the needs of the application
• Creating custom objects, custom fields, tabs, Record types and list views.
• Created mini page layouts, search layouts and page layouts to organize custom fields, custom links and other components on detail and edit pages of the record.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

Environment: Confidential .com, Visual force (Pages, Component, & Controllers), Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs, Advanced use of Microsoft Excel

Confidential Developer/ Administrator

Responsibilities:

• Worked closely with business partners to utilize the full capabilities of Confidential .com CRM.
• Involved in Confidential .com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed various Custom Objects, Tabs, Visualforce Pages and Controllers.
• Administered, configured, maintained Confidential .com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using Confidential .com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Confidential .com application setup activities and customized the apps to match the functional needs of the organization.
• Assessed technical needs of existing business systems with our Bluewolf's internal technical architecture and development team, and interact with them to understand software capabilities and limitations and ensure that solutions meet client needs and expectations.
• Integrated Confidential with Third party system JDE using Rest API
• Designed and deployed Custom tabs, validation rules, and workflow rules to automate business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Confidential as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Implemented the requirements on Confidential .com platform and Force.com IDE Plug-in using Eclipse.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Manage 3rd party applications and integrations in Confidential: Configure and maintain InsideSales, DiscoverOrg, Marketo, Marketo Sales Insight, Pardot and DocuSign. Train end users on how to use these applications. Troubleshoot sync issues, upgrade applications with each new release and ensure batch processes run successfully.
• Enabled the Custom Domain for Single Sign on Authentication and implemented single sign-on with SAML on Force.com, Federation authentication with HTTP post requests and the own Identity provider for the SAML.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Created and used email templates in HTML and Visualforce. Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer. Created workflow rules, Flows, Page Layouts, Validation Rules and Approval Process based on Business needs.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Conducted Administrative duties which included working with c-level executives, system administrators, and end users to gather their business requirements, then develop customized solutions to meet their needs.

Environment: Saleforce.com platform, Marketing strategy, list management, campaign execution and HTML editing, Marketo, Apex, Visual Force, Triggers, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, Security Controls, Sandbox data loading, Data Loader, SQL, SF Explorer and Eclipse IDE Plug-in, Data Loader, HTML, Web Services, Reports,ADFS, OAuth2, SAML.

Confidential Developer / Admin

Responsibilities:

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Planned and implemented the requirements gathering strategy.
• Setup and deployed Confidential .com from the ground up for 500+ users.
• Developed automated workflows and approval processes for sales opportunities, quote discounts and lead routing.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows and Approval processes and developed validation rules.
• Involved in creating, monitoring, and measuring campaigns with Confidential CRM Marketing.
• Created marketing campaign using exact target, monitor their run and reporting.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Involved in group for requirement gathering throughout the planning and implementation.
• Enhanced the JavaScript classes to cookie the campaign details and affiliate details on the browser.
• Developed custom logic using Apex batch classes for Partner User on-boarding process
• Created VisualForce pages using custom Controller to develop the functionality of updating multiple records on SFDC
• Also developed these front end pages with the JavaScript technology that makes the advanced coding of VF.
• Designed VisualForce pages with Auto-populating feature of various fields connecting with data.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on Xactly and Confidential .com Integration with the Informatica Cloud. Used Xactly for the compensation management,automated the commission process, improved dispute resolution,credits,commissions,bonuses,Payments,Incentive Attainment,Revenue Quota and Annual Attainment.
• Developed mashups to display Business Objects based Crystal reports for sales forecasting and pipeline analysis within Confidential .com.
• Developed several Apex Triggers, Classes and Apex API based - Java classes during the project lifecycle.
• Designed Visualforce pages to add more flexibility and a rich look, implementing various dropdowns, other tools and page user friendly.
• Worked with AJAX toolkit to develop S-Controls.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Apex classes, triggers for Data Synchronization, Data Replication, Data Quality Assessment and Customizing services.
• Designed and developed Workflow Rules, Triggers, Validation Rules, Assignment Flow and other Customizations with Confidential .com.
• Manage 3rd party applications and integrations in Confidential: Configure and maintain InsideSales, DiscoverOrg, Marketo, Marketo Sales Insight, Pardot and DocuSign. Train end users on how to use these applications. Troubleshoot sync issues, upgrade applications with each new release and ensure batch processes run successfully.

Environment: Confidential CRM, Marketing strategy, Marketo, Apex Language, Visual force Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services,SOAP, UI, Eclipse, Oracle, SOQL, Capital Markets, Xactly Express.

Confidential Consultant

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Developed Apex triggers, classes to achieve user’s desired functionality and have written the dependent test classes.
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Used Data Loader for insert, update, and bulk import or export of data from Confidential .com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Administered Confidential CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Resolved issues related to call centers, CTI adapters and mobile applications.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Responsible for analysis, documentation, and management of data requirements throughout the life of the program.in Veeva Project Implementation.
• Experience in Veeva platformand when required guided discussion and clarified requirements for the IT implementers--speaking "business" and "technology" to the appropriate audiences.
• Experience with both real-time SFDC/Veeva data triggers and batch processing scripting.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Implemented/Implementing Security Settings and configured profiles and permission sets
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Created various Test Classes and deployed into Production, which satisfies the code coverage.
• Involved in client-based meetings to fulfill the end requirement using BMC Remedy Force increasing the sales process.

Environment: Saleforce.com platform, Apex, Visual Force,Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, Security Controls, Sandbox data loading, Data Loader, SQL, SF Explorer and Eclipse IDE Plug-inVeeva CRM and Vault.

Business Analyst /Administrator

Responsibilities:

• Interacted with various business team members to gather and document the requirements for Confidential Interface development and documented them.
• Worked extensively with various Confidential objects such as Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Designed and implemented Custom Objects, Page Layouts, and Custom Tabs to suit application needs.
• Added campaign members from contact, lead and person account reports.
• Managed campaign members, updated the status of existing campaign members from the campaign history related list, manage members, and from a CSV import file.
• Created follow-up campaigns as well as Profiles and Roles based on organizational role hierarchy, implemented Record-Level and Field-Level security and configured their sharing settings.
• Performed Data Analysis and migrated data from SQL Server database to Force.com platform using the Data Loader. Also, used Jitterbit Data Loader for data migration.
• Designed various Communication Templates.
• Created Workflow Rules and defined related tasks, email alerts, and field updates to automate processes.
• Customized Dashboards to track usage for productivity and performance of sales teams.
• Worked with Field Trip app to keep a track of the used fields.
• Worked with a team of mobile application developers to create UI with substantive use of bootstrap.
• Used Cirrus Insight app for integrating Google apps such as Gmail and user Confidential records.

Environment: Confidential .com Platform, S-Controls, Confidential .com Custom Objects, HTML, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, Confidential .com sandbox. MS SQLServer2000, MS Access, Query Analyzer, DTS, BCP, SQL Profiler, Import & Export Data, Windows 2000 Server.

Confidential

Software Analyst

Responsibilities:

• Translated end user specifications into functional and technical design documentations
• Prepared accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.
• Worked closely with Developers, System Engineers, and Project Managers to translate functional designs into technical design documents.
• Managed any change requests related to the working project plans daily to meet the agreed deadlines.
• Develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms.
• Mapped Supply Chain Business Processes and liaised with consultants and users to ensure proper mapping and Seamless Interfacing.
• Assisted Developers in Data Modelling using Entity Relationship Diagrams (ERD)
• Experience in mobile application development for the client.Developed User Interface for web applications using bootstrap in order to make them as responsive type.
• Used SQL queries to create/modify/delete data. Delivered system Use Cases for services and user interfaces
• Interacted with Technical Teams to prioritize Bugs and identify Design and Development Errors
• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Built base framework, common critical reusable classes for dependent modules and Code development for Report module.As well as understood the business process and developed presentation layer components, using Velocity, HTML and JavaScript and prepared test cases for modules
• Coordinated with the back end team for integration issues andParticipated in code review and testing of the enhancements done
• Handled the escalations were handled and rectified the error immediately,Planned for the releases, analysed the bugs and also did the effort estimation
• Completed the coding in estimated time and helped the QA team in completing the testing, Participated in Unit testing and performance testing and Involved in the Release Process
• Responsible for taking back up, and code versioning using VSS.Developed Petition module, Certification module web tier by using Struts Framework, JSPs, Java Script, and HTML.
• Created SQL queries for data manipulation using JDBC.Responsible for maintenance and administration of pre-production code environments.
• Designed software applications using HTML, JavaScript, XML, JSP and Java amongst others.
• Worked with client and other engineers to test applications (functional, performance and load) according to specification.
• Developed front-end using HTML and performed validations using Java Script and used Struts Framework for configuration of action mappings and presentation logic in JSPs and Implemented the struts authentication and authorization for certification process.
• Used Apache web server for deployment, Used CVS for Source Control and Version Management and Implemented ANT as the build system.

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS-Project, Windows 2000, SWOT,Java, J2EE, Servlets, JSP, Velocity, Java Beans, XML, XSL, Tomcat, SQL Server2000, JavaScript, UML and VSS, Struts, JSP, DB2, ANT, Apache web Server, NetBeans IDE