SUMMARY:

• Overall 8+ years of professional IT experience and strong experience in Salesforce.com Development/Admin, implementation including configuration and database activities.
• Experienced in Salesforce .com Apex Classes, Apex triggers Integration, Visual Force, Force.com API. Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master - Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Extensively worked on creating and customizing the Reports, Analytic Snapshots and Dashboards.
• Extensive experience working with Force.com IDE in design and development of custom application in complex business process in Service cloud module.
• Good working knowledge in querying Salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
• Strong experience in creating executive dashboard to display Open, closed leads in Salesforce.com.
• Experience in developing UI using Visualforce pages and providing business logics using Apex.
• Implemented Security and Sharing rules at object, field and record level for different users at different levels of organization.
• Experience in activities related to SFDC Configuration like Creating Roles, Profiles, Email Services and Approval Process.
• Extend or build new apps with the Lightning app builder (salesforce1) and lightning components.
• Well versed in cloud technology and on premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services (WSDL) and third party packages.
• Experience in implementing Enterprise applications using Java, EJB, JSP, Servlets, JDBC, JMS, Web Services, Struts, Log4J, JavaScript, XML and HTML.
• Deployment experience using Force.com IDE and Change sets as well as hands on Sandbox management experience.
• Experience on tools like Data Loader, Work bench, Demand tools &Eclipse.
• Experience in designing of Custom objects, Custom fields, Page layouts, Custom Reports.
• Worked on Page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com
• REST, SOAP API& knowledge in Streaming API to send real-time notifications to Deal desk users.
• Self-motivated, quick learner and with good trouble-shooting capabilities.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Visual force (Page, Component & Controllers), Apex Data Loader, Salesforce 1, Force.com Excel Connector and Force.com Eclipse IDE Plug-in

SFDC Custom Integration: Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, App Exchange Package & Custom Application and Sandbox Data Loading.

Databases: MS SQL Server 2000 / 2005, Oracle 10g, My SQL, MS Access

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, Visual Studio.

Languages: Apex, Java, C, SOQL, SOSL, EJB, Hibernate, Struts, spring, Servlets, soap, HTML, XML, CSS, JavaScript.

Operating Systems: Windows 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Salesforce Admin/Developer

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Worked on various AppExchange products per the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Developed Client side pagination process with all the details.
• Created Labels to set the predefined values for the client side pagination process.
• Developed Custom Validations to override the Salesforce default validation rules.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Created Labels to set the predefined values for the client side pagination process.
• Developed Custom Validations to override the Salesforce default validation rules.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development and QA Activities.
• Worked on Unit testing for the customizations and developments done during the project.
• Complete bulk imports of data using Apex DataLoader.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Project adopted agile methodology of SDLC for requirement, development and testing
• Document requirements as business & functional requirements, in use case format.

Confidential. New York, NY

Salesforce Developer/Admin

Responsibilities:

• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of Agent enquiry.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Worked on integrating HEPMO with Salesforce to provide the gallery access with in salesforce to the sales users.
• Responsible for creating various Custom Fields, Tabs, Components, triggers and Visualforce Pages and Controllers.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Involved in production support and other integrated application to resolve the issue and fixes
• Worked on multiple Test class components to full fill the code coverage
• Extensively worked on apex data loader
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.
• Implemented Security sharing rules, field security levels.
• Involved in making SOAP API calls for Unit Testing.
• Involved in implementing Apex Batch Classes and Scheduling Jobs.
• Implemented Case Management Automation to track and solve Agents Issues.
• Strong experience in working with Security framework, Dashboards and reporting modules.
• Participated in the training sessions provided by the Salesforce team.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Involved in automating in invoicing process, create and managing collect payments to get reports on quotes, orders, invoices and payments (CPQ)
• Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Implemented packages in distributing and migrating components or applications within the organization.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.

Confidential

Salesforce Administrator/Develop

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in deploying the CRM tool Salesforce.com to include: business requirement development, dashboard development, report & list view development, process flows and documentation.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Experienced in understanding the platform and services like sales cloud and service cloud
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Implemented Web Services for integrating internal non-SFDC systems to update relevant fields in Salesforce.com pages/objects.
• Integration experience to consume data from MDM systems as required.
• Worked on Campaign/Lead management integration between Eloqua and Salesforce.

Confidential

Salesforce Administrator

Responsibilities:

• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Constructed junction objects and enabled various progressive fields like Validation Rules , Field Dependencies, Custom Formula Fields, Work Flows, Pick list, Field Updates, Email Generation and Approval Processes for automated alerts.
• Assisted on Record Types, Validation Rules, Triggers and Page Layouts .
• Generate Email Templates and have knowledge in bulk emailing users.
• Delivered support for continuing Salesforce. com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Examined the necessities with business team and transformed the requirements into full technical necessities.
• Worked on developing standard/custom controllers , controller extensions and Visual Force pages.
• Advanced the Apex Triggers to safeguard the correct data entries in to the system.
• Enhanced, configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication with customers and partner portals.
• Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created Tabs, Sharing Rules and Custom Objects as per the business needs.
• Shaped Dashboards and Reports as per the business needs.
• Specified user support and bug fixing actions.
• Projected various Email templates.
• Implemented the developments of Custom Objects, Workflows, Triggers, Reports and Fields into the test and prod boxes to Sync with them.