SUMMARY:

• Ten years of progressive work experience in SFDC Solution/Technical Architecture, SFDC Consulting, SFDC Development, SFDC Administrator, SFDC Business Analyst all at the Senior Level.
• I have been the Senior Solutions Architect for Twenty (20) Managed Package Implementations & Customization, Six (6) Full Scale (Pre - Sales) Demo Targeted Demo & Proof of Concept Designs, Ten (10) full scale Saleforce.com implementations with ISV Partners, five (5) full scale Saleforce.com implementations (Independent Consultant & Client Side), two (2) Microsoft Dynamics AX & GP implementations, and one (1) FinanicalForce implementation across three companies, one(1) Full Scale DemandWare Implementation, Two (2) Salesforce CPQ(Steel Brick) Implementations, Thirty (30) Salesforce Community Implementations. Served five years in the Confidential - an Army Combat Veteran.

TECHNICAL SKILLS:

• Exceptional experience with Salesforce.com as an Sr. Salesforce Solutions & Technical Architect
• Sr. Salesforce Developer and Sr. Administrator/Business Analyst. Well versed in business and process model creation and development to deliver a quality solution to meet requirements and achieve the relevant business objectives. Maintain a high level of computer skills including: Salesforce Custom Development
• Salesforce Administration
• Salesforce Analytics Cloud
• Salesforce Marketing Cloud
• Commerce Cloud(Demandware)
• Salesforce CPQ (Steel Brick)
• Informatica ICS Cloud
• FinanicalForce
• Dell Boomi
• CRMFusion DemandTools
• AWS Kenesis (Firehose/Analytics(SQL)/ Streams (Custom Dev) & AWS Lambda (Python) SQL
• Hyperion
• Apex
• VisualForce
• Salesforce LDS (Lightning Design System)
• JSON
• JQuery
• Javascript.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Architect

Responsibilities:

• I was the owner of over 20 Implementation solutions involving highly customized solutions utilizing the ICIX Managed Package. I was responsible for designing, overseeing the project, managing the QA & Custom Development, and conducting QA for these implementations.
• Created highly customized solutions leveraging the ICIX Managed Package as well as Creating the Solutions for the Package to Business Process Gaps.
• Conducted and Documented: Requirements Gathering, GAP analysis, Impact Analysis.
• Designed and Enhanced the ICIX Product from its infancy to a full scale multi-facet solution to satisfy multi-industry needs, including: Food Service, Retail, General Merchandise, Apparel & Footwear, Pharmaceuticals & Drug Development, and Chain Restaurants.
• I was the Subject Matter Expert and Technical Architect for Prospective Clients & Client Interactions resulting in a high volume of sales in an excess of 12.5M generated revenue (TCV).
• I managed three teams of off-shore developers, as well as 4 Technical Architects.
• Implemented Multiple Clouds across multiple customers: Einstein Analytics, Salesforce CPQ, Commerce Cloud, Sales Cloud, Service Cloud, NPSP, NGO Connect, Salesforce Government Cloud.
• I led Product Innovations and redefined the internal Project Management Processes as well as Product Lifecycle standards of the company.
• I introduced a highly-streamlined version of Requirements/Solution Design/Implementation Plan process to enable ICIX to accurately define project timelines, and scale the implementation of projects with the growth of customers.
• Performed as a Scrum Master, held daily stand-ups for all implementation teams, managed all portfolios of customer’s implementation projects.
• Designed and Built Reusable Custom Code using Apex, JSON, Visualforce with the Lightning Design System.
• Performed Solution QA, Code Review, walked through solution with client, and conducted full range UAT.
• Performed Pre-Go-Live QA & Code Review. Obtained Client Acceptance.
• Managed all technical aspects of Product Management of New Feature Branches for the Managed Package.
• I was the Owner of the Git-Hub Repo, Jenkins Package Automation, & Salesforce Security Reviews.
• I was responsible for managing 5+ projects at one time, managing everything from the requirements to the complete buildout of the solution.

Confidential

Senior Business Analyst/ Salesforce Developer

• Performed Business Analysis on outdated Salesforce functionality that required revision to meet the business needs.
• Performed the functions of a Lead Architect for the integration of BI Wave (Analytics Cloud).
• Lead Project Manager and Salesforce Developer/Liaison for New custom development on a custom community applications to evaluate the effectiveness of the Confidential program on training our students during the program duration. This project included 1 heavily customized Visualforce page to be utilized by Students and Staff, rendered differently by the logged in user. Consisting of one junction object, two container objects, Full Scale setup and implementation of the Salesforce Communities, Integration with the salesforce communities, Custom Automation for Roles of Staff and Profiles of the Community Users (Students) to be assigned based on day, week and Status (Student Only, enrolled would kick off a user account and onboarding process). I managed the business relationship between Confidential and Appirio for the custom application.
• SFDC Architect and Lead Developer for many new custom development and total overhaul of the architecture of Confidential ’s Salesforce Org. Created 30+ new features with custom automation/ Revised hundreds of outdated pieces of functionality to make these in line with the business needs as well as scalable for the future business needs.
• Performed the functions of a Lead Salesforce Administrator, Utilized the ZenDesk for Salesforce service application as well as Salesforce Cases for the Production and new development support on a org of 500+ users, exceeded weekly SLA’s in accordance with Confidential SFDC Administrator SLA Guidelines. Surpassed the expectations of our user base, while providing them the highest level of customer service as well as an expert in Salesforce User base training.
• Provided solutions for our user base utilizing my extensive knowledge of Salesforce and advanced business analyst techniques to derive the requirements and fulfill the business needs using Salesforce Best Practices, Exceptional Communication skills, and expert customer service.
• I could dictate the need for Production adjustments, new feature functionality and/or custom development and new automation based on the user's needs, as well as indict scalability and usages for across the org on many different fronts.
• Performed the functions of a Lead Project Manager for a full scale Marketo Marketing automation integration into our Salesforce Org. Created the business requirements documentation for the Journey Mapping, Architecture for all consumer engagement marketing processes. real-time personalization and B2B Marketing/Lead Management.

Confidential

Salesforce Architect

• Utilized AWS Kenesis (Firehose and a Custom Streams process) Firehose to load massive patient data into an AWS S3 instance as well as a custom process app (Kenesis Streams) to conduct massive clinical patient outreach and stream real time analytics into our Salesforce platform. Managed this for customers like BioGen, Infinity Pharma, and Romark Labs.
• Performed the Risk Analysis and Cost Assessment for the SFDC project implementation at each company. Created workflow rules, page layouts, approval processes, and customized out of the box objects like tasks, email alerts, field updates and outbound messages to manage the workflow & approvals, Custom Development Apex/VisualForce, SLDS.
• Developed a full-scale solution plan, design documentation, UI Wireframes, Project Plan and executed the projects with 100% Success for the implementation. I kept this project on target and delivered this project UAT ready prior to plan as well as go-live 1 week prior to initial launch date.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Worked on various Salesforce.com standard objects like accounts, contacts, leads, campaigns, as well as coordinated with users to determine requirements and prepared design documents.
• Built out the requirements and solution design for three totally custom applications for each arm of this business. One for professional services (business development, Account management, custom lead and case management, Client budget and reporting, as well as a custom community for clinical research services clients to track their business utilizing Confidential ’s services, order and update service agreements and services.etc.)
• A second custom application for the massive clinical research marketing arm of the company, developed 8 custom objects, junction objects and hundreds of automations features to streamline the business in: Gaining clients, Launching Clinical research campaigns, tracking 36 different marketing services across 600+ clients, built out second custom community for Clinical research patients to login and update, track and manage the trial they were a part of. Also, that marketing clients can track the effectiveness of Confidential Engage’s services on their clinical research trials, Gaining and maintaining patients, successful completion of patients, as well as budgets narrowed down as per patient budget vs overall budget, geographical budget, patient costs and reimbursements, and overall clinical trial fiscal effectiveness.

Confidential

Salesforce Architect

• The third custom application was for the CRO arm of the company, where it gained and effectively managed client accounts, managed services for large drug companies to run the clinical research trials from start to finish, gained, qualified and managed services, and contracts with hundreds of clinical research sites participating in any given trial. Managed the entire budget of the clinical trial, per site budgets, per patient budgets, pass through expense, reimbursement account management (when paid, what was paid, and tracking of all physical transactions) Built out 6 Custom objects, junction objects, custom visual force pages that were client facing to manage services, review and qualify clinical research sites, track clinical research inventory, shipping and requests to the sites. Built out a third custom community for all client interactions, all site interactions and all patient interactions, (Same community, three separate visual force page sets for all interactions. All customer visibility was managed by separate community profiles, permission sets and specific sharing rules closely due to the sensitivity of data and within HIPPA guidelines.
• Used data loader, and CRM Fusion’s Demand tools to migrate all existing data from multiple systems into Salesforce.

Confidential

Commercial Relationship Manager /Salesforce.com Admin/Business Analyst

• Project Manager for a full-scale Salesforce implementation project in 2012, 200+ users for each business unit, (4) business units had implementations under 1 org. (4 separate employee portals created, designed and deployed).
• Performed detailed analysis of technical and business requirements.
• Gathered the business requirements from multiple stakeholders for designing the best solution to achieve the business needs
• Closely worked with Salesforce.com consultants to articulate the business requirements from multiple stakeholders, and for designing the best solution to achieve the business needs. Focal point of all consulting for the Architecture, Solution design, Vendor procurement, Project Plan and delivery.
• Worked on various Salesforce.com standard objects like accounts, contacts, leads, campaigns, reports and opportunities. Designed, implemented and deployed the custom objects, page layouts, custom tabs, and components, to suit to the needs of the application.
• Spearheaded the Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed various custom code (Apex, Visualforce), custom objects, tabs, entity-relationship data model, validation rules, and components.
• Utilized the data loader for insert, update, and bulk import or export of data from Salesforce.com objects. Utilized the data loader to read, extract, and load data from comma-separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Confidential

Lead/Project Manager/ Salesforce Consultant

• Assisted with a high level Salesforce.com implementation for multiple business units and over 2,000 employees.
• Performed the role of Business Analyst for roughly 8 business units, translating all business requirements from multiple stakeholders, and designed the best solutions to achieve the business needs.
• Achieved operational objectives, contributed information and recommendations to strategic plans and reviews; prepared and implemented action plans; production, productivity, quality, and customer-service standards; completed audits; identified trends; and determined system improvements.
• Met financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions, presented this data and analytics to upper level executives and board members, this data lived within the new Salesforce org and an Amazon Web Services - QuickSight platform.
• Analyzed significant, and/or unique contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations (FAR), enforced corporate policies and business unit procedures, and communicated results to subordinates, and implemented custom developed applications to meet these business needs.
• Developed, initiated, and directed project timelines to ensure timely and accurate execution of the project plans.
• Tracked the project budgets in accordance with the timelines to ensure maximization of time and budget, as well as maintaining the project scope on all aspects of the project execution.
• Responsible for making split decisions that influenced projects on a global level, and drove each project to successful completion, while keeping to the negotiated budget for all projects.
• Assisted in identification, development and implementation of new contract policy and processes.
• Advanced understanding of the business case and an appreciation of financial/analytical issues and profit and loss implications.
• Managed various projects, IPS-5 Armament, APS-221 Budget and Contracts, AQRF Army Quick Reaction Force, and the Defensive Sniper Training Course at various overseas installations.

Confidential

Staff Sergeant/Section Sergeant/Project Manager

• Responsible for the discipline, training, morale, health and welfare of 30 soldiers.
• Responsible for providing combat ready soldiers, vehicles and equipment to the Confidential Armor School. As an instructor for The Army Program of Instruction for Armor Basic Officer Leaders Course, attended Army Master Gunner Course, Squadron Reconnaissance Course, and The Army Sniper Course. · Responsible for daily administrative operations and employment of the section; assumed the duties of the Platoon Sergeant in his absence.
• Responsible for the maintenance, tactical employment, and accountability of three M3A3 Cavalry Fighting Vehicles and associated equipment worth more than $32 million dollars. · Developed and executed contracts such as CDA, GSA, MSA, Non-Competition, and NDA on behalf of the Confidential .
• Built and managed a high performing Scout Sniper team. Recruited qualified candidates, and developed an Army approved training and testing course. Created a team of excellence and managed this team to the highest performance, surpassing the Army established goals and standards.
• Orchestrated combat operations, conducting over 300 combat missions, commanding 30 soldiers and 4 combat vehicles throughout Iraq, Afghanistan and Africa.

Confidential

• Strategic management of personnel, equipment and resources. · Executed a high level of administrative tasks, conducted projects, met deadlines, managed personnel, equipment, and resources, across multi facet projects and program platforms.
• Created highly detailed reports, team audits, personnel files, financial reports, inventory records. Project analysis, project timelines, exercised advanced skills with Microsoft Project.