SUMMARY:

• Develop User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, etc.
• Salesforce CRM platform and environment of SFDC such as Sales Cloud, Service Cloud, Call Center, Force.com and Chatter.
• Good understanding on Partner portal (Partner Relationship Management).
• Creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field - Level Dependencies, Approval Processes.
• Experience on translating business process into Custom Objects and creating Lookup Relationships and Master-Detail Relationships.
• Implement Security/Sharing Rules, Configure Permission sets, Field Level Security, Record Level Security, Profiles, Roles& Resource monitoring at different Hierarchical Levels of the organization.
• Administrative tasks like User Management, Creating Profiles, Roles& Permission Sets, Workflow, Tasks & Events, Email notification& Templates, Reports& Dashboard, Metadata & Metadata API.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard.
• Implementing Apex Classes, Visual Force Pages, Apex Components, Controllers, Triggers, Scheduler, Batch Apex, Analytic Snapshots, Migration Tool, Web Services API and working with Force.com IDE. Exposure in Customer Portal and Self -Service Portal.
• Experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Expertise in web technologies like HTML5, XML, CSS, JSP, JavaScript, jQuery, AJAX, WSDL, REST API, SOAP API, BULK API, Force.com Callouts, Batch and Apex Programs Schedule.
• Email-to-Case, Web-to-Case, Web-to-Lead, Tracking Field History, Setup Logging History, Setup Audit Trail, Data Migration .
• Understanding and functionality of Web Services for SOAP API and REST API.
• Write Business logics in APL using Eclipse IDE with Force.com Plug-in environment.
• Worked with Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev Sandbox to Production.

TECHNICAL SKILLS:

Salesforce Technologies: Standard objects, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages using CSS Layout according to the organization profile, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls.

UI Web Technologies: HTML5, CSS3, XHTML, XML, JavaScript, AJAX, JSP, UI Concept Modeling/Wire framing, Toad.

Wire Frame Tools: Adobe Illustrator CS3

IDE, HTML Editor: Eclipse IDE, Notepad++, Adobe Dreamweaver, Edit Plus, JSfiddle, Webstrom, Tatastrom, Sublime text

Methodologies: Agile, Waterfall Model, TDD.

SAP R/3 Technologies: ECC 6.0, EHP4, EHP6 and Solution Manager, PO (XI), SRM CRM 7.0, SCM, NetWeaver7.4, java Portals, Administration. BW, SAP - BOBJ and BODS.

SAP Tools: Fiori Apps, UI5, NWBC and personas

OS: Unix- AIX, HP-UX, Linux, Sun Solaris and Windows 2003

RDBMS: Oracle 10g, 11g, Sybase, DB2 and MS SQL Server2008

WORK EXPERIENCE:

Confidential, SEATEL, WA

Lightning Developer

Responsibilities:

• Worked with Business System Analyst to provide recommendation and designed the Best Solutions for implementing new business ideas.
• Development, implementation and update focusing on Sales cloud and Service cloud .
• Having experience Lightning tools to upgrade to the Sales force platform
• Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects .
• Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.
• Use the Lightning App Builder to customize the Lightning Experience and Salesforce1 Mobile app.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Knowledge on Lightning installation and disabling role creation at installations and disabling role creation after installation.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Created Page Layouts to organize Fields, Custom Links, Related Lists& other Components on Record Pages.
• As an Administrator implemented various advanced fields like Picklist Fields, Master-Detail Fields, and Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields.
• Case Assignment Rules to direct the case to appropriate group such as Stories& PCS Central Support.
• Managed ongoing support requests and Administrative needs of users.
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Worked on Salesforce.com Standard Object s such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solutions .
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for approving new accounts and another business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set.
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly Data Export, updates and backup for the organization.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Environment:: Saleforce.com platform, Apex Language, Soap API, Rest API, Visual Force (Pages, Components, Controllers & Extensions), Salesforce.com Data Loader, APPTUS, Informatica, ETL, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, SFDC Sandbox, Eclipse IDE Plug-in, Windows 7.

Salesforce Developer

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.
• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
• Created workflows for automated Lead Routing, Lead Escalation, and Alerts& Custom Coaching Plans.
• Implemented Single Sign-On with SAML on force.com
• According to the business user’s requirement, creating Reports and Dashboards.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Public Groups, Queues, Permission Sets, Profiles, Users & Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Implemented Salesforce Service Cloud and Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, and Visual Force Sites) for business support and technical support for its channel customers.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on writing Apex Triggers and Apex Classes, Batch Apex and Scheduled Apex.
• Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Used Web Services like SOAP API and Rest API to integrate with external systems.
• Implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Performed Unit, Integration, Regression and supported User Acceptance Testing.

Environment:: Saleforce.com platform, Sales cloud, Force.com IDE, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro, Share point.

Sales force Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Used Data loader to load the records on to the force.com platform.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Experience in integrating with external systems using SOAP API, Rest API.
• Experience in working with call in and callouts API’s
• Have good understanding and knowledge of the functionality of Web Services for SOAP API.
• As a Administrator, Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Worked with SSO Setup and SAML 2.0 to integrate internal and third party applications like LMS and Web applications.
• Experience in Salesforce Encryption and platform encryption.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

SAP Basis Consultant

Responsibilities:

• Alert monitor, locking problems, background job logs, workload analysis, update troubleshooting, checking the status of work processes, dump analysis & clearing.
• Solution manger three system landscape with DEV, QAS and PRD.
• Monitoring system performance and take necessary action of Performance issues.
• Daily monitoring of System Performance.
• Performed pre/post installation steps for all new implemented systems.
• Working knowledge of SAP ABAP, JAVA, and dual stack administration and monitoring.
• Setup and maintaining backups for all systems, created and maintained RFC connections
• Daily system health checks, Identifying Performance Issues and conducting further System tuning.
• Checking for failed Updates and work process over view.
• Checking of DBACOCKPIT for DB related activities.
• Generating stack files to upgrade the systems via Solution manager.
• System patch up gradation with using SUM tool.
• Checking of Database Performance Time to Time.
• Monitoring Log on Load Balancing, batch jobs, spool requests, etc.
• SAPOSS connection open, Object key & developer key registration in service market place.
• Downloaded and applied support packages, Kernel Packages, SAP notes and Java Support Packages.
• Performed the EWA configuration in solution manager.
• STMS configuration and transports between SAP systems.
• Logs. Analyzing ABAP dumps for causes and implementation of solutions.
• Alert monitor, locking problems, background job logs, workload analysis, update troubleshooting, checking the status of work processes, dump analysis & clearing.
• Trouble shooting the end user unknown issues. Like printing issues, spool not generating.
• Taking care of Daily backups and monthly maintenance windows and new change deployments.
• Helping to functional team on various requirements.
• Under taken of all types of security and Authorization related works
• Monitoring the systems 24/7 support.

SAP Basis Consultant

Responsibilities:

• Daily system health checks, Identifying Performance Issues and conducting further System tuning.
• Downloaded and applied the kernel upgrade in SAP system.
• Downloaded and applied the support package in ABAP and JAVA system.
• Start/Stop of SAP Systems (including J2EE Stacks) and troubleshooting problems with Start/Stop.
• Client administration including client creation, deletion, export, import, local client copy and remote client copy & Client open.
• Satellite system monitoring through Solution Manager 7.0
• Performed Performance monitoring and tuning for ABAP and Java systems.
• Configure new printers and spool administrations
• Maintaining of systems through solution manager.
• Applied Landscape verification tool and rectified error entries in Solution Manager.
• SAP Portal user and role creation with UME configuration.
• Worked extensively on System Copies, Client Copies.
• Scheduled jobs in background to cleanup spool request and dumps.
• Installed the SAP license of ABAP and J2EE system.
• SAP profile administration like parameters addition/deletion/creation and setting J2EE Engine parameters.
• System Alert configuration, Create MOPZ and generate Stack file in Solution Manager.
• Performed language Implementation in ABAP system
• Performed SAP client administration (create client, copy client, delete client, export/import client)
• Setup of single sign on and SNC for login to r/3 systems
• Research and apply SAP notes to resolve issues.
• Performed language Implementation in ABAP system
• Proactive system monitoring to ensure smooth client Presentations/Demos.
• Client administration including client creation, deletion, export, import, local client copy and remote client copy & Client open.
• STMS configuration and transports between SAP systems.
• Transporting the requests from DEV to TST and from quality to PRD servers using Tp (transport control program) or STMS Transaction and verifying through transport logs.
• Table space administration through BRTOOLS.
• Monitoring the any background jobs failed and active users work processes.
• Configuring and troubleshooting SAP printing and system related user problem.
• System setup, tuning & maintenance. Checking of RFC Connections
• Checking for failed Updates and work process over view.
• Check for any System related errors and ABAP dumps.
• Import Transport Request on Production Server.
• Performed PATCH Administration using SPAM.
• Defining the background jobs and monitoring the background jobs and performing the various housekeeping jobs.

SAP Basis Consultant

Responsibilities:

• Monitoring the any background jobs failed and active users work processes.
• Configuring and troubleshooting SAP printing and system related user problem.
• System setup, tuning & maintenance.
• Checking of RFC Connections
• Creating new clients and client copy.
• Alert monitor, locking problems, background job logs, workload analysis, update troubleshooting, checking the status of work processes, dump analysis & clearing.
• Daily printer and print spool issue analysis.
• Checking for failed Updates and work process over view.
• Checking of DBACOCKPIT for DB related activities.
• Check for any System related errors and ABAP dumps.
• Import Transport Request on Production Server.
• Checking of Database Performance Time to Time.
• Checking of backup status and lock entries more than 24 hours.
• Monitoring Log on Load Balancing, batch jobs, spool requests, etc.
• SAPOSS connection open, Object key & developer key registration in service market place.
• Performed PATCH Administration using SPAM.
• Defining the background jobs and monitoring the background jobs and performing the various housekeeping jobs.
• STMS configuration and transports between SAP systems.
• Transporting the requests from DEV to quality to PRD servers using TP (transport control program) or STMS Transaction and verifying through transport logs.
• Table space administration through BRTOOLS.
• Monitoring the any background jobs failed and active users work processes.
• Configuring and troubleshooting SAP printing and system related user problem.
• System setup, tuning & maintenance.
• Creating logon groups and load balancing.
• ABAP and Java stack administration.
• Client administration including client creation, deletion, export, import, local client copy and remote client copy & Client open.
• Extremely worked on end user issues.
• Worked for create, maintain, and manage Functions and Risks to generate Rules.
• Worked for identifying risks, mitigation control for the risks, generating various security reports using Risk Analysis and Remediation.
• Analyzing the authorization issues using SU53 and ST01 and providing the solution as per the user profile.
• Raising requests for New, Change, Lock/unlock and Delete user account in CUP.
• Mitigated Users, and Analyzed Users, Roles, Profiles, at Action level and Permission level in RAR.
• Created Firefighter IDs and defined controllers, owners and maintained these FF IDs to owners and controllers.