Salesforce Technical Architect/Lead Resume

SUMMARY

Information Technology specialist and IT Senior Manager with ~15 years of enterprise experience in technology and management across a broad spectrum of sectors - financial services, travel and Insurance.
6x certified Salesforce Evangelist with hands-on development and administration experience using declarative and programming tools as needed.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Technical Architect/Lead

Development of Lightning components and converting Visualforce Pages into supporting Lightning experience
Development of several complex triggers, Visualforce pages, scheduled batch jobs and SOAP/REST Integrations
User management - Resolve common user access & visibility issues. Created workflows to automatically freeze users on a certain date
Security - Setup Profiles, Permission sets, Field level security Role hierarchy based on Organizational needs, in addition to sharing rules
Data Management - Cleansed data from loaded via Data Loader. Created 50+ validation rules, pick list values, and lookup filters to help ensure data quality
Process Automation – Leveraged WF’s, flows and Process Builder to help automate dozens of manual processes. At least 60% of our manual processes have been automated using Salesforce tools
Reporting – Determine the appropriate reporting tool. Created around 25+ reports/dashboards to meet the reporting requirements
SalesCloud, Service Cloud - Customized Account, Lead, Contact, Opportunity, Case objects. configured lead mapping, Setup account and Opportunity teams, setup Assignment rules, auto-response rules and escalation rules to improve Sales and Service productivity/adoption
Installed and used multiple AppExchange apps – Field trip, Declarative Rollup summaries, Drawloop, Mass Edit/Delete/Update, FreshDesk etc.
Lead a team of 5 members, and leverage scrum principles to execute projects

Confidential

Wipro Portfolio Lead

Led Salesforce development teams for leading Home Loans provider. Was involved with migrating applications from Oracle BPM suite into Salesforce
Delivered complex transformation program which was a complete re-write of the existing customer servicing application for US Top 10 Credit Card Issuer. Recipient of “Circle of Excellence” award for on-time and on-budget execution using Agile (Scrum) methods
Helped create and execute the technology road map aligned with business goals for the re-write of the entire card customer servicing platform
Successfully managed peak team size of 90+ people, with 9 direct reports
Motivated/recognized the team to stay focused and energetic through the various challenges

Confidential

Cognizant Technology Specialist

Have worked on several roles at this time – Developer, BA, Tech Lead, Manager providing technical leadership and management oversight to one of the top 5 insurance companies in US
Leveraged technical and leadership skills to define and drive the design, development, integration/testing and deployment of this entire project spanning different phases.
Responsible for single handedly turning projects from Confidential . Managed 25+ team members during the different phases of this project. Recipient of several awards during this time

Confidential

Sr. Systems Analyst

Created design documents, wrote code, and performed unit tests during this time. Also, provided support to QA triaging and warranty support