SUMMARY:

• Over 9 years of experience as a Certified Salesforce.com Platform Developer and excellent experience as Salesforce Admin as well.
• Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.
• Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
• Experience in SFDC Development implementing the APEX Classes, APEX Triggers, VisualForce pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Worked with Pardot Functionality, Pardot A/B Testing, Auto responder emails and Pardot Email Rendering.
• Proficient in dealing with functionalities related to sales cloud & service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management
• Good insight in to the Health and Financial Domain.
• Developed and recommended CRM roadmap for customers in the Financial Domain
• Experience working in Agile methodology, Scrum methodology, Waterfall model and Test driven development.
• Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing(UAT).
• Created customized UI as per the client and application requirements using Visualforce.
• Review/Adjust/Write Apex and VisualForce page builds to ensure we keep code coverage at a high percentage as well as meet business needs.
• Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers.
• Competent in analyzing and creating narrative Use Cases, Use Case Diagrams, Activity diagrams, class diagrams, Data/Flow/Navigational flow Diagram using UML Tools like MS Visio.
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle(SDLC) in relation with all the phases of Rational Unified Process(RUP).
• Experience in data migration from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export, Mass Delete, Informatics on Demand.
• Experience in Creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail.
• Working with different aspects of Web Services (XML, WSDL, SOAP, REST).
• Expertise in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports (Summary reports, tabular reports, Pie charts) and Dashboards and Report folders for different user profiles as per the requirements.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick-list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.
• Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.
• Excellent communication and inter- personal skills, accustomed to work in both large and small team environments. A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.
• Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.
• Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Developed Lightning Component Framework and also built Lightning component using aura framework.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Built reusable UI/UX components with lightning component framework.
• Strong experience with source control tools Git, Bit bucket, Source tree, built salesforce code from the repository.
• Experienced in Object Oriented Analysis and Design and Object Oriented Programming and Design Patterns under MVC (Model View Controller) Architecture.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS:

Salesforce.com: Apex Language, Apex Triggers, Apex Unit Tests, Visual force, Salesforce Object Query Language(SOQL), SOSL, Reports and Dashboards, Data Management, Data Security, Data Modelling, UI Customization, Web Services, AJAX, workflow & Approvals, Dashboards, Custom objects.

Tools: Salesforce IDE, Salesforce Explorer, Eclipse, Data Loader. IO, Data Import Wizard, Workbench, Sandbox and Production, Sand box testing, Salesforce.com Communities, Salesforce Lightning Design System (SLDS), Case Management, Pardot, Marketing cloud, Sales Cloud, Service Cloud, Community Cloud, Data Export, Mulesoft, Mass Delete etc.

VisualForce: Standard Component Library, Custom components, VisualForce Remoting, VisualForce Remote Objects, AJAX capabilities, VisualForce templates, Standard controllers/controller extensions

Languages: Apex Language, JAVA, C, Unix-shell scripting, Ruby on Rails, SOQL, SOSLAPEX: Async Apex (batch jobs, future calls, schedulers), Dynamic Apex, SOQL/SOSL/DML operation, SOQL query optimizations, Custom SOAP/REST services, Integration with external SOAP/REST services, Mock Interfaces, Security and Sharing model in Apex, Apex triggers, Distributing Apex in managed Packages.

Web Technologies: HTML, XML, CSS, PHP, JavaScript, Angular JS, JQuery, JSON, Bootstrap.

Web Design Tool: Code Smith, Visual Studio, Dream weaver, Tortoise SVN, SQL Query Analyzer, Adobe Photoshop, Adobe Acrobat Pro, Adobe Flex Builder, MS Office, Outlook, Word, Excel, Power point, Access, OneNote.

Mobile: Salesforce 1, Salesforce iOS SDK, Salesforce Mobile templates.

Databases: MS SQL Server, PL/SQL

IDEs: Salesforce IDE, Eclipse IDE, SQL Developer, Visual studio, putty

Packages: MS-Office, Project, SharePoint, Excel, Zuora

Operating Systems: Windows 2000/2003/XP/Pro/Vista/7/8.1/10, Linux, Mac OS.

PROFESSIONAL EXPERIENCE:

Confidential, OH

Salesforce.com Developer/Lightning Developer

Responsibilities:

• Gathered the requirements by coordinating with the business analysts, developers and project managers and utilize the full functionality of the Salesforce.com CRM solution.
• Worked on salesforce.com with different countries (US, UK, Canada, Australia) and different Translation.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Proactively created 8 Apex Triggers and 14 Apex classes and also developed and managed complex workflows & approvals, validation rules, assignment rules and system triggers.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the record and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Used Data Loader for insert, update and bulk import & export of data from Salesforce.com SObjects.
• Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API and Web Services. Developed various custom Objects, Tabs, Components and Visual Force pages and Controllers.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Experience in building reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Responsible for setting up web service integrations.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System(SLDS).
• Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in lightning App builder.
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Salesforce 1 mobile apps using Angular JS, Bootstrap, Apex and Visual force.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization via Cloud.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Implementation of Salesforce Service Cloud from Business case to operation.
• Worked on migrating components using Force.com Change sets, workbench from DEV to QA, UAT and production instances.
• Used Mulesoft for integration with salesforce helps to build some applications on CRM and ERP platforms.
• Salesforce with recursive AWS IDE Instances for Clients utilizing GitHub and Amazon for stabiliy
• Configured and used source control tool Git to maintain repositories for various releases.
• Used Force.com Eclipse IDE plugin to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 75% lines of the apex classes before pushing them into the production
• Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot.

Environment: Salesforce.com platform, force.com IDE, Salesforce 1, Salesforce Lightning Design Components (SLDC), GIT and JIRA, Integration, workflows and triggers, data loader, Data Import wizard, Mulesoft 3.7.0, web services, custom and standard object, sharing rules, Apex classes, Test cases - unit testing, validation rules, formula fields, Angular JS, Pardot, Bootstrap, Visualforce, SOAP, REST API, Sales cloud, Community Cloud, Service cloud, Marketing cloud, AWS IDE, SOSL, SOQL, HTML5, CSS, Sandbox, Production Environment, CI/CD, Encryption fields, Web services API, S-Controls, WindowsXP.

Confidential, Arizona

Salesforce Apex/ Visualforce Developer

Responsibilities:

• Leading a team through the build, test and deployment phases of the implementation.
• Responsible a project lead through the phases of requirements definition and solution design, will be heavily focused on designing the overall technical solutions to carter to the business requirements of the end users.
• Performed the roles of Salesforce Developer in the Organization.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and VisualForce pages as user interface
• Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user Interface.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Worked on salesforce standard objects (accounts, contacts, leads, opportunities).
• Created Custom objects, formula fields and design validation rules page layouts, workflow rules.
• Maintenance of CRM functionality implementing SFDC.
• Creating SFDC reports (functional and technical documents).
• Create profiles, roles and configure permissions according to organizational hierarchy requirement.
• Created Workflows for automated lead routing and lead escalation.
• Developed 12 Apex classes and 4 Triggers and linked them to manage the workflows.
• Used Organization security, Network security to ensure user could login only through office servers and Session security to ensure users have access only in their working hours.
• Used more than 55% of Apex for development.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects
• Integrated applications with salesforce.com using SOAP web services API.
• Implemented communities and built external pages.
• Involved in migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.
• Very good experience of using Data loader and cleansing and de-duplicating Bulk loads.
• Deployed Apex using Force.com IDE, Force.com Migration tool and Web services API.
• Developed Visual Force pages which rendered based on salesforce1 app.
• Developed custom UI suing CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Planned community rollout framework as four step - cyclic process (Establish, Manage, Engage and measure)
• Responsible for writing SOQL and SOSL queries.
• Used Sandbox for testing. created, managed packages and migrated them between Sandboxes and Production environments for final implementation
• Worked with Pardot (Automation, Pardot A/B Testing, Pardot Email Rendering).

Environment: Salesforce.com IDE, Service Cloud, Salesforce 1, Marketing Cloud, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, Workflows, Reports and Dashboards, CSS, HTML, JSP, JQuery, Data loader, data Import wizard, Sales Cloud, Service Cloud, Marketing Cloud, Migration Tool, Web services API, Windows 7, Validation Rules & Formulas, Migration tool, Email services, Security Controls, Sandbox, Production.

Confidential,CA

Salesforce Admin & Developer

Responsibilities:

• Extensively worked on Agile methodology and attended Daily status/standup meetings.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
• Reviews and streamlined existing CRM to endure accurate adoption metrics reporting. Deactivating users to release licenses.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Maintaining profiles roles and Standard Objects like user Accounts, Contacts, Leads, Campaigns, Dashboards, Reports.
• Also created Reports for custom financial data of current and potential portfolio.
• Authorized access to data, financial data and overall better customer security facilities.
• Developed various Custom Objects, Components, Controllers, Custom Reports, Custom Tabs, Labels, Visual force pages, Validation rules, Approval Processes and Auto-Response rules for automating business logic and Report folders for different users and profiles based on the requirement.
• Also created Reports for custom financial data of current and potential portfolio.
• Authorized access to data, financial data and overall better customer security facilities.
• Developed customer management app for the customer services team to track client databases and financial transactions by collecting requirement for the application of the Salesforce CRM with the Customer Portal.
• Worked at the client site with the customer and manager the project from end-to-end.
• Involved in Developing, Testing and Deploying the application in UAT and QA servers.
• Written Triggers n order to process incoming service e-mail requests from customers to automatically create new case records.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Performed administrative tasks like Data management, User management (Creating and managing roles, profiles and users).
• Migrated financial transactions using Data loader tools that enabled ease of account reconciliation of various journal accounts.
• Integrated Phoenix financial software with the Salesforce CRM to assist the sales team to generate quotes from various records, and data present on the Salesforce CRM.
• Used SOQL and SOSL for data manipulation.
• Designed web pages in Visualforce for capturing various customer’s data.
• Developed User Interface using Apex controllers, VisualForce and Force.com IDE
• Created the Reports and Dashboards as per the business requirements.
• Migrated data from Excel and CSV files to SFDC using Data Loader and Data Import Wizard.
• Maintained Sandbox Environment for QA Activities.
• Worked on Process Builder based on the requirements.
• Migrated the code/components from Sandbox to other Sandbox using Change set.
• Co-ordinate with the test team and provide the application flow demo before the test team starts Testing.

Environment: Salesforce.com platform, Force.com IDE, Apex classes, Triggers, Visual force(Pages, Components & Controllers), UAT Server, QA Server, SOSL and SOQL, HTML, CSS, JSON service module, sales cloud, Apex data loader, Workflows & Approvals, Sandbox, Production, Java Script, Eclipse, Apex Triggers, Workbench, Perforce, REST API, SOAP, WSDL, Windows.

Confidential, IL

Salesforce Developer & Admin

Responsibilities:

• Integrated Salesforce with Zuora for the customer payment processing.
• Developed case Management system to handle the issues for the vendors.
• Integrated Eloqua with Salesforce for the leads.
• Worked with Custom labels, custom settings, record types, pages layouts, reports, static resources, manages/in-manages packages, AJAX, jQuery Autocomplete, Bootstrap and the standard/custom fields.
• Created new Custom objects, Custom fields, designed page layouts, Custom tabs, Components, Visualforce pages and Custom Reports.
• Involved in requirement gathering with multiple project manager and in order to utilize the full functionality of salesforce.com CRM solution.
• Used SOQL/SOSL for DML operations on various standard and Custom Reports and Reports Folders for different user profiles based on the need in the organization.
• Developed Apex Classes, Email Services and Bulk Triggers by considering governor limits for various functional needs in the application.
• Worked on maintaining the functional areas of accounts, contacts, leads, opportunities and reports.
• Created templates, Formula fields, Triggers, Validation Rules, Work flows and Approvals.
• Implemented web based case management automation-Web to Case(on Case Object) to track and solve customer’s issues.
• Developed Apex classes, Controllers and Apex Triggers.
• Designed Visualforce Pages using various components.
• Involved in Creating point to point integration using Web Services (SOAP) and REST based services to retrieve and update data in 3rd party and legacy systems
• Created and used email templates in HTML & Visualforce and developed Apex Classes and Apex Triggers
• Used different Sandboxes for testing and migrated code to the deployment instance after testing.
• Created the design documents such as application design documents, high level design documents.

Environment: Data Loader, Visual force, Sandboxes, Apex classes, Veeva, Irep, Controllers and Apex Triggers, Reports, Custom Tabs, JQuery, Java, HTML, CSS, Angular JS, AJAX, SOQL, SOSL, SOAP, REST, Validation Rules, Work flows, Zuora, Eloqua, Security Controls, Time Based Triggers, Sandbox data loading, Production environment, Salesforce 1, Agile Software, BULK, Windows, Marketing cloud.

Confidential,Cary, NC

Salesforce Admin & Developer

Responsibilities:

• Worked as team member and performed the roles of Salesforce Developer/Admin in the organization.
• Involved in workshops and discussions on gathering requirements from Business Users to understand and design their sales process after gathering the requirements.
• Worked on creating the users and assigning the profiles, roles for different users.
• Designed, implemented the custom objects, Custom tabs, Page Layouts, Validation rules to meet the needs of the Application.
• Created Object and Field level security to hide the critical information on the profile users.
• Developed the application interface using Apex and Visual Force Pages.
• Created Workflow rules, Time triggered tasks, defined related tasks, field updates, email alerts to implement the business logic.
• Designed and developed Apex Classes, Apex Triggers and Controller Classes for specific functional needs in the application.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.
• Created Junction object to leverage the functionality of Many to Many relationships between two objects.
• Created custom reports and dashboards for analyzing the information provided by the user.
• Responsible for managing Profiles, public groups, roles, Permission sets, queues, Sharing settings.
• Migrating data from CSV files to SFDC using data loader.
• Used SOSL and SOQL within Governor Limits for data manipulation needs of the application using the platform database objects.
• Created Activity custom fields, custom relationships and event Page Layout according to the requirements.
• Designed and developed the Apex classes, Apex Triggers, Visual force pages, Custom Controllers, according to application needs.
• Extensively worked on VisualForce pages for custom interface of new business of Evault.
• Created and used Email templates in HTML & Visualforce and developed Apex classes and Apex Triggers.
• Used Visualforce pages for customizing various page layouts.
• Implemented custom objects, custom tabs, object relationships, Page Layouts, Pick list fields and dependencies.
• Created users, public groups, roles and implemented role hierarchies, sharing rules permissions to provide shared access among different users.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Created different types of Reports (summary reports, pie charts, tabular reports and dashboards) and Report Folders for different user profiles.
• Created the object, record and field level security to hide the sensitive information of the application.
• Used SOSL and SOQL Queries within the Governor Limits for data manipulation needs of the application.
• Used Data Loader to load the data from CSV files into Salesforce.
• Created various test scenarios on Sandbox environment and also moved it between Sandboxes and Production environments to place final implementations.
• Provided Training Sessions and Presentations to the users about using the Application in Salesforce.com.

Environment: Saleforce.com platform, Force.com IDE, Apex, Visual Force (Pages, Component & amp; Controllers), Eclipse IDE Plug-in, web services, Data Loader, XHTML, DHTML, XML, CSS, Microsoft Excel, Java, Service cloud, Sandbox, WSDL, Work flows & Approvals, Email services, SOSL, SOQL, JSON, Sandbox, Production, Service cloud, Java script, SOAP, REST, UI, SharePoint.

Confidential

Java/J2EE Developer

Responsibilities:

• Developed modules in Java and integrated with MySQL database.
• Responsible for coding using Java Servlets, Java Beans and XML.
• Worked with OOPS concepts such as Inheritance, Encapsulation, Abstraction and Polymorphism.
• Expertise in performing operations such as Collections, Exception Handling and Multithreading.
• Developed web applications using Spring MVC framework.
• Setup the class path for the Java JDK and managed the JVM(Java Virtual Machine) settings.
• Involved in Analysis, Design and Development of different phases of Process Flow module.
• Designed and developed highly customized front end screens using Sencha ExtJs framework library, JavaScript, HTML, CSS as a Rich Internet Application(RIA).
• Designed Graphical User Interfaces using JSP’s.
• Worked on various design patterns UML and Enterprise Application Integration.
• Implemented Action class and Action Forms using struts
• Worked on the design of the entire end-to end architecture fro the Classification Web Application.
• Added Dynamic functionality to the user interface using Java Script.
• Implementation of components and wireframes using cross-browser compatible JavaScript, JQuery and AJAX.
• Experience in Programming with SQL, PL/SQL.
• Used JDBC for administering and managing users and clients.
• Implemented XSLT transformation for converting XML to HTML.
• Implemented database tables, middleware designing, client-side web programming and server-side java programming.
• Followed Scrum Agile methodology for the iterative development of the application.
• Scripting of Test cases base on the specifications received for the request.
• Utilized various Testing methodologies for testing application on various levels like system testing and integration.

Environment: Java 1.3, Java Script, Java Beans, Java Servlets, JQuery, Apache Tomcat, Eclipse, AJAX, Windows, PL/SQL, JDBC, XML, CSS, HTML.