SUMMARY:

• A detailed oriented eCommerce Professional with over 8 years of experience, which has included both B2C and B2B projects, is looking for a new position.

TECHNICAL SKILLS:

• Websphere Commerce
• IBM WebSphere Application Server
• IBM WebSphere Developer
• IBM Sales Center
• IBM Management Center e - Commerce
• Axure
• Web Development
• Web Design jQuery/HTML/CSS
• Adobe AEM
• Teamsite
• Wordpress
• Databases
• Online Marketing
• HTML/ CSS
• Bootstrap
• Digital Marketing
• Customer Service
• SEO
• CMS
• Social Media Marketing
• SharePoint
• ASP.NET /VB.NET/C# .NET
• Visual Studio
• SQL Server
• Windows Server
• Web Services
• ColdFusion

PROFESSIONAL EXPERIENCE:

eCommerce Consultant

Confidential

• Lead Grooming Sessions for User Stories
• Lead Retrospective meeting with Development and QA Team
• Run Sprint and Integration Demos for sprint
• Write User Stories in Team Foundation and Server and Jira for Commerce Server, Endeca Search, Endeca Experience Manager, and Native Apps for both iOS and Android
• Manage two backlogs in Team Foundation and Jira for four teams including working with User Stories and Features
• Work with Product Owner and SME to gather and document requirements in User Stories
• Perform Analysis and Research for asks to determine the needs of the request for Development and IT efforts, which included determining there was no IT effort involved
• Assist Business with understanding and Implementing Pixel and Javascript that could be implemented using Adobe Dynamic Tag Manager
• Collaborated with Omniture SME to ensure that appropriate eVar, props, and events are implemented and fire
• Provide thought Leadership around eCommerce, eCommerce Platforms, and Implementation of Enhancements
• Lead Project to update lower environments product data by finding a solution and working with Technical Specialists.

eCommerce Consultant

Confidential

• Collaborates with companies to develop business cases for project definition through to documenting requirements
• Provide eCommerce and Digital Strategies with high level steps to implementing strategies

Senior Associate Business Analyst

Confidential, Cleveland, OH

• Collaboration with business users, marketers, creative, architects, developers, as well as other vendors to gather and document requirements output as Functional Requirements Documents and Use Cases that covered Product Catalog, Shopping Cart, Checkout, Account Creation, Email Capture, as well as many other areas
• Worked with UX Specialist for wireframe creation. Created wireframes and prototypes using Axure when project did not have a UX Specialist engaged.
• Led Business Analyst teams assigning tasks including items that would stretch team member in an Agile Environment with some projects with 2 week Sprints.
• Provided support and clarification with QA Lead to ensure that solution would be tested completely
• Led training for client on the use of IBM Management Center and WCM (IBM Web Content Manager)
• Created custom documentation and Training Manuals on IBM Management Center, WCM, Accelerator, and Organization Administration Console.
• Provided Support and Assistance to Business Users and Technical Team on process and use of WebSphere Commerce Business Tools
• Responsible for verifying defects logged in Jira and inputting defects from business users from Mercury Quality Center into Jira to be worked.
• Onboarded new staff which included creating documentation to introduce the site (WebSphere Commerce and Spring Application)
• Ran Demos that included IBM Management Center and completed work from the Agile Sprints. The audience included both Technical and Business Professionals including Executives.
• Responsible for Project Management of Delivery of Documentation by BA team working with Project PMO
• Led Business Analyst team assigning tasks including items that would stretch team member in an Agile Environment with 1 week Sprints .
• Created detailed documentation of processes working closely with Project Managers, Architects, Developers, Database Administrators, and System Administrators.
• Created wireframes and prototypes using Axure to output with Functional Document as well as provide Prototype of the flow of the process for Trade In Project.
• Worked with Architect, Project Manager, Client, and 3rd Party vendor to gather and document requirements, flow, and process to capture Trade In
• Updated Wireframe and Functional Documents
• Worked with 3rd Party Creative Team
• Provided Thought Leadership for the use and best practices of WebSphere Commerce, IBM Management Center, and WebSphere Commerce Search (Solr) to help improve processes, gain efficiencies, and resolve problem areas for PVH a major fashion company.
• Interviewed Business Analyst candidates for various projects
• Participated and completed AEM (Adobe Experience Manager) Training as part of company initiative.
• Created Training Presentation introducing eCommerce Principles to New Staff as well as for Intern Program.
• Participated in WebSphere Commerce Practice Training

Manager eCommerce Platform Lead & WebSphere Commerce Business Analyst

Confidential, New York, NY

• Responsible for training Business users on IBM Management Center via In - Person Training Class, Virtual Training, and One-on-One Virtual Training
• Provided Thought Leadership in regards to WebSphere Commerce, as well as Integration with SAP and eGain project that was ran using Agile Project Management
• Leader responsible for implementation of Digital Content via Teamsite, SEO, Analytics, Tag Management, Catalog Management, and eCatalog
• Partnered with Business, Technical Professionals and Vendors to resolve issues
• Assisted with QA process by creating Test Scripts, running Tests from HPQC and resolving defects created in HPQC
• Lead initiative to improve solution to create Process Efficiencies, which included changes and enhancements to custom Product Information Management System (PIM)

WebSphere Commerce Business Analyst / Project Manager

Confidential, Chapel Hill, NC

• Lead projects to leverage all online technologies such as on site search ( Solr ), Coremetrics, eGain, PowerReviews, and other 3rd party integrations .
• Project Manager responsible for the delivery of solution for Retail Channel by Integrating in with the eCommerce Systems
• Gathered and Documented requirements outputting Use Cases
• Subject Matter Expert (SME) in WebSphere Commerce as well as other IT Systems including eGain, Sales Center, Manhattan & Associates WM, Coremetrics, Google Analytics, etc
• Provided Project Management leadership to ensure the progression and completion of requests and projects using Waterfall Development Methodology
• Thought Leader to help guide the company in the best and full use of the eCommerce Ecosystem

WebSphere Commerce Specialist/Web Developer

Confidential, Chapel Hill, NC

• Functioned as Release Manager to make sure changes and fixes were tested and were merged into Production SVN branch.
• Responsible for the Project Management via Waterfall Development Methodology of new system with Integration into eCommerce for Customer Service and Order Management. Included a team of 2 to 3 Business Analysts and two Developer/Architects.
• Provided WebSphere Commerce Server Administration and Support
• Responsible for various development tasks in WebSphere Commerce and Cold Fusion
• Functioned as Subject Matter Expert (SME) in WebSphere Commerce as well as other IT Systems including eGain, Sales Center, Manhattan & Associates WM, Coremetrics, Google Analytics, etc
• Responsible for support of PIM ( Apsiva )
• Liason between Development Team and Marketing Team
• Helped support Databases ( DB2/Microsoft SQL ).
• Installed/Configured/Trained on SharePoint Services for Intranet site

.NET Web Developer

Confidential, Winston-Salem, NC

• Created/Edited Tables in SQL 2000 via Visual Studio 2005/ SQL Server Management Studio
• Created Three Tier Web Application (Data Access Layer, Business Logic Layer, and Presentation Layer) used Visual SourceSafe for versioning
• Created Administration Interface for Inserting, Editing, and Deleting Data.
• Used Visual SourceSafe to Manage Project
• Created Web Service that returned Dataset from Oracle Database Table that included Parameters/Errors for Address Verification and Lookup
• Created export to Excel of GridView control data.
• SiteMap using AD Groups for Security Trimming

LAN Administrator

Confidential, High Point, NC

• Lead over $25,000 Technology Refresh Project, which included new servers, Data Center Services, and Software Licenses to ensure compliance.
• Responsible for the Project Management of small and large projects
• Managed Vendor Relationships with Dell, Cisco, Dycomp (IBM Business Partner), and Data Chambers (Data Center and Services) including pricing and quotes for hardware, software, services, and network equipment.
• Managed Network Equipment including Cisco WAN Router and Cisco Pix to ensure VPN Access and VPN Tunnels functioned appropriately.
• Administered Windows Server Environment and AS400, which included NT Domain, Active Directory Domain, and AS400 Updates.
• Responsible for the support of over 50 Desktops, which included 3 rd Party client applications from clients that required collaborating with clients IT Department. Applicatio ns included some of the following: Meditech, Mckesson
• Worked to ensure HIPPA and ACA compliance

Technical Analyst

Confidential

• Developed Web Application for Tracking Major Issues and Outages
• Supported Commercial Applications running on Mainframe System. Including CATS and IMS
• Provided Sabre System Support to Ticket Counter and Gate Agents
• Supported Desktops, Printers, Kioski, Network Equipment, and Servers for US Airways

Computer Services Technician Lead

Confidential, Dayton, TN

• Lead group of students in disaster response. Delegated responsibilities and worked in coordinating with other teams.
• Lead the support of the computer network by supporting and installing Cat5 Cables, Hubs, and Switches
• Responsible for PCs in 5 labs as well as over 20 offices
• Managed and trained new employees