PROFESSIONAL SUMMARY:

• Certified salesforce.com Administrator and Developer.
• Around 8+ years of professional IT experience in Salesforce.com Development, implementation including configuration and database activities.
• Experience on business operations as Business Analyst to achieve the best solutions in the organization.
• Good at building Lightning components using Controllers, Handlers and using these components in Visualforce pages and integration using Lightning Out.
• Experience in developing UI using Visualforce pages and providing business logics using Apex.
• Experience on tools like Data Loader, Work bench, Demand tools &Eclipse.
• Deployment experience using Force.com IDE and Change sets as well as hands on Sandbox management experience.
• Experience on Quote - to-Cash process with the Apttus CPQ.
• Proficient in customizing standard objects: Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented Security and Sharing rules at object, field and record level for different users at different levels of organization.
• Acquainted with all the onerous tasks that relate to Sales cloud, Service cloud, Marketing cloud & Community cloud.
• Hands on experience on Salesforce Open CTI.
• Hands on experience in delivering smarter service by using Omni-Channel Presence and Routing in Service Cloud.
• Experience in mapping and migration of data to salesforce.com objects and fields from legacy systems.
• Good experience in SFDC related technologies Apex, Visualforce and Apex Triggers.
• Worked on Validation Rules, Workflows, and approval processes & developer user interface through Lightning Component.
• Effective employment of Apex Data Loader, Import Wizard, and Data Manipulation Language for Data Migration and Management in bulk.
• Experience in activities related to SFDC Configuration like Creating Roles, Profiles, Email Services and Approval Process.
• Involved in Lightning, Process Builder, and Workflows.
• Experience in designing of Custom objects, Custom fields, Page layouts, Custom Reports.
• Worked on Page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
• Integration of salesforce.com with other applications by using Salesforce web services API.
• REST, SOAP API& knowledge in Streaming API to send real-time notifications to Deal desk users.
• Experience working onSalesforce.com (SFDC) Instances of Service Cloud, Sales Cloud.
• Experience in testing by using sandbox and migrating the code to production.
• Experience in writing SOQL and SOSL using Force.com explorer, Developer console and force.com workbench.
• Involved in various stages of Software Development Life Cycle including analysis, requirement gathering, architecture design, enhancements, testing, deployment and maintenance of stand-alone object-oriented enterprise applications.
• Strong knowledge and working experience in software Development Life Cycle (SDLC) methodologies such as Agile, Scrum and Waterfall model.
• Proven ability to achieve at a wide range of levels, from initial client engagements to technical development and customer support.
• Excellent communication with team Player at Good Time & Work Management Capability.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes & Apex Triggers, Custom controllers & Extensions, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Workflow Approvals, AJAX, HTML, XML Case Management Automation, Dashboards, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE plug-in, Apex Data Loader, Force.com migration tool, Force.com Explorer, Workbench & ETL Tools, Web Tools (Rest, Soap), Apttus CPQ, Org Compare, Data Compare, CTI Integration and Omni Routing.

Languages: Apex, Java, HTML, CSS, Java script

Operating Systems: Windows Xp, Vista, 7,8, OS X

Database: Force.com, SQl server 2005/2000

Configuration Skills: Workflow: time-dependent actions, field updates, email alerts, task Creation and Custom Object development; Field creation, Page Layout Creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, SFDC Project Management

Agile, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Salesforce Business Analyst

• Interacted with various business team members to gather the requirements and documented the requirements.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Participated in Requirement Gathering Sessions & JAD Sessions.
• In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the Development team.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Create User Stories by working together with Business and Developer team.
• Conducted GAP Analysis and enhanced business process by integration.
• Used New Lightning UI to bring Salesforce into the responsive UI era of web-based applications.
• Involved in the customization of the Salesforce app using Lightning resources.
• Worked on Agile and Scrum Methodology for Salesforce lightning implementation.
• Customized page layouts for Salesforce standard and custom objects.
• Configured Reports for custom objects and associated them to Dashboard.

Confidential, NewYork City, NY

Salesforce Consultant

Responsibilities:

• Worked with teams across organization globally to gather order information, scrub the data, and integrate into Salesforce.
• Work with cross functional teams to gather requirements, and support development efforts for a new forecasting/platform engineering project.
• Experience with Data Compare for Compare data between selected objects and fields for two Salesforce Orgs.
• Experience with Org Compare for Compare customization between two Salesforce Orgs and see a visual representation of the differences.
• Developed Reports and Dashboards to provide insight into company performance.
• Manage ongoing support requests and administrative needs of users.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud . 
• Integration of  Sales Cloud with external information systems using REST and SOAP API web services. 
• Worked on customization of  Sales Cloud  schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products. 
• Managed Apttus application, releases, and future upgrades.
• Experience with Apttus for workflows and approval processes along with CPQ matrices based on geo location and currency exchanges.
• Performed customization using Apex and Visualforce .
• Skilled in understanding and implementing the new Salesforce Lightning Experience.
• Used Lightning process builder for visualizing and creating automated business processes.
• Used Salesforce Lightning Components for building customized components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Developed automated Workflows and Approval processes for sales opportunities, lead routing.
• Implemented case management automation - Web to Case, E-mail to Case .
• Configured Sharing settings to specify the level of access the users must have to each other's data.
• Set up Marketing Campaigns , Campaign Hierarchies , and Lead Queries , Assignment rules, Web-to-Lead, Lead Conversion and Auto-Response rules.
• Designed, setup and maintained Salesforce standard objects, custom objects, while also structuring user roles, security profiles and workflow rules.
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader and Import Wizard .
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.

Environment : SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE, Subversion SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE, Subversion.

Confidential, San Jose, CA

Sr.Salesforce Developer/ Administrator

Responsibilities:

• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used Salesforce Automation like Approval process and Workflow rules.
• Developed and deployed Salesforce.com reports and dashboards.
• Created and maintained user roles, security and profiles.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Experience with Open CTI APIs for both Salesforce Classic and Lightning.
• Worked on CTI systems that integrate with Salesforce without the use of CTI adapters.
• Designed and developed Visual-Force pages based on the business requirements.
• Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used Salesforce Lightning Components for building customized components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
• Ample experience in working on various tools/technologies in CRM  and BI domain. These include Veeva CRM (Salesforce) , Force.com ( Sales and Service Cloud ), and Informatica Power center, Business Objects, Oracle Apex and UNIX/LINUX .
• Worked on Sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account, contact, lead, campaigns.
• Implemented Salesforce  Service Cloud  and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers. 
• Worked on Service cloud module such as web-to-case, Escalation rules, and Assignment rules.
• Used Omni Routing in solving the problem with more efficient and transparent in Service cloud.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Managed weekly bulk role updates using Data loader (Jitterbit).
• Managed data migration using Apex data loader and Salesforce import wizard.
• Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Performed Bulk Data Migration from Traditional Applications to Salesforce using Import Wizard, Excel Connector, Dataloader.io, Workbench, backupify, Apex Data Loader utility and ETL tools.
• Developed Test cases for Unit Testing of the Mappings, and was involved in the Integration Testing.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, HTML, Workflows & Approval process, Tibco, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential, Salt Lake City, UT

Salesforce.com Developer/Administrator

Responsibilities:

• Collected business requirements from business owners for applications that are owned and need to be bundled and documented them in functional specification.
• Configured different page layouts and customized field level security of fields for different objects. Created page layouts, search layouts to organize fields, custom links, custom buttons, and related lists.
• Performed the administrator role by creating roles, profiles and configured the permissions based on the organizational hierarchy requirements.
• Created reports and dashboards for different objects based on the user requirements.
• Performed the activities like insert, update and delete and export using apex data loader.
• Involved in salesforce integration with AngularJs.
• Implemented service cloud module which deals with Accounts, contacts, cases, solutions, Assignment rules etc.
• Worked with security and sharing rules implementation at object, field, and record level for different users at different levels of organization and Single Sign-On (SSO) setup.
• Worked with Milestone PM that helps to track projects, milestones, tasks, blocked tasks, overdue tasks, time and expense budgets and a whole lot more.
• Designed and developed UI/UX using Console and other Salesforce.com application screens that support complex business processes.
• Designed and developed Visual-Force pages based on the business requirements.
• Created Apex triggers, and Apex classes based on the complexity of the requirements.
• Managing Repositories using Jenkins and GitHub.
• Designed a responsive website using Bootstrap contents that fit different devices including mobile, tablet and desktop.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Worked on different relationships between the objects like lookup and master detail relationships.
• Created junction objects and established many to many relationships.
• Designed and developed the mobile UI screens using JavaScript, Angular JS, JQuery, JSP, Html and CSS.
• Automated workflow to keep applications moving quickly through the approval process.
• Participated in major and minor application upgrades and releases; executed User Acceptance Testing (UAT) and regression predefined test scripts.
• Customized Reports and Dashboards to give access to reliable, real-time recruiting application.

Environments:Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, JavaScript, Angular JS, Ruby, TomCat server, J-Query, JSP, HTML.

Confidential, San Jose, CA

Salesforce.com Administrator/ Business Analyst

Responsibilities:

• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology.
• Acted as a liaison to the systems development team and managed operational HR change communication & training.
• Analyze Business requirements documents and develop functional designs based on the analysis of line of business needs, objectives and existing systems infrastructure.
• Created, designed, implemented and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects.
• Customized tabs that worked with various standard objects like Accounts, Contacts, Leads, Campaigns, and Cases.
• Developed workflow rules for various tasks and Email alerts as per the requirements.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Worked with Single sign-on, SAML2.0 to enable the user to login to various applications simultaneously.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Created profiles and implemented Object and field level security to hide critical information.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Maintained processes of .csv import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Applied interpersonal skills to liaison extensively with customers and internal stakeholders and to negotiate requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Designed various web pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Salesforce and configured various Reports and for different user profiles based on the need in the organization.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them.

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, Sandbox data loading, Data Loader, SQL.

Confidential

Salesforce Administrator

Responsibilities:

• Administrated and monitored the company’s Salesforce CRM application.
• Created the workflows for automated lead routing, lead escalation and email alert
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Developed and Customizing salesforce.com application based on the user needs.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to sales force.
• Involved in Accounts Merging, maintaining Public Groups.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
• Performing the Risk Analysis and Cost Assessment for the Project implementation.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Environment : Salesforce.com Platform, Apex Script, Visualforce Pages, Controllers, Encryption Fields, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, JavaScript, Reports, Dashboards, Data Loader.

Confidential

Business Analyst

Responsibilities:

• Prepare and review requirements, specifications, business processes and recommendations related to proposed solution.
• Provided web application client support.
• Monitored and reported on client problems and issues.
• Modelling the requirements in an understandable manner. 
• Automation of the tracking tools for the smooth deliveries. 
• Work with the development team. 
• Preparing the impact analysis of the projects. 
• Assists in enforcement of project deadlines and schedules. 
• Consistently delivers high-quality services to the clients. 
• Understands the components of running a fiscally successful project. 
• Ensures issues are identified, tracked, reported on and resolved in a timely manner. 
• Communicate needed changes to development team. 
• Understand the business issues and data challenges of organization and industry. 
• Identifies organization's strengths and weaknesses and suggests areas of improvement. 
• Market analysis and the business advancement for the present competition. 
• Conducts effective progress evaluations in a timely manner. 
• Mentors those with less experience through informal channels. 
• Seeks and participates in development opportunities above and beyond trainings required by processes.

Environment: Project Management Tools, Rational, Rational Rose, MS Word, PowerPoint, Excel.