SUMMARY:

• Around 4 years of I.T experience with 3 years of strong experience in Confidential (SFDC) as Developer/Admin for various business domains.
• Experience with Confidential Sales cloud, Service cloud, Knowledge articles & Communities and worked on functional and application design.
• Good knowledge on Object - oriented programming.
• Participated in BRD walk-through calls and functioned as a part of cross-functional team that addresses strategic business issues involving CRM and Sales/Marketing operations.
• Extensive experience in customization, configuration, integration, Eclipse IDE, Apex, Visual Force and integration tools like Apex Data Loader.
• Experience working with Confidential Dev & Full copy Sandbox, and production environments.
• In-depth understanding of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.
• Extensive experience in Confidential Setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.
• Provided support services, including user administration, user training, data management and application configuration
• Designed and Configured applications using Salesforce Automation (SFA)
• Good Knowledge on Service Now and Single sign-on (SSO/SAML)
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs, App Exchange Package & Custom Application, Sandbox data loading and for implementing web services in the application for access to data from different users.
• Strong exposure to security and sharing rules implementation at object, field, and record level for different users at different levels of organization.
• Involved in various stages of Software Development Life Cycle including analysis, requirement gathering, architecture design, enhancements, testing, deployment and maintenance of standalone object oriented enterprise applications
• Strong knowledge and working experience in Software Development Life Cycle (SDLC) methodologies such as Agile, SCRUM and waterfall model.
• Excellent interpersonal skills, proven team player with an analytical bent to problem solving and delivering under high stress environment.
• Good analytical and communication skills and ability to work independently with minimal supervision and also perform as part of a team.

PROFESSIONAL EXPERIENCE:

Confidential, GA

Salesforce Administrator

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various Confidential Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Confidential, checking for the correctness of the data.
• Worked with Confidential team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion.

Confidential, CA

Responsibilities:

• Worked on customizing various Confidential standard application objects like Lead, Account, Contact, Contract, Opportunity, Case, Transaction, Transactioncases, Entitlement, Milestones, and Orders.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Created data migration strategies and solutions (based on Apex Data Loader scripts) for the automated migration of complex datasets from one org to another; while maintaining referential integrity between different tables.
• Improved and extended the functionality of the existing custom application; designed and built multiple client facing custom modules with Apex and VisualForce.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel, Agent info panel And bottom info panel.
• Designed and Developed Visual Force pages, Custom controller, Controller extensions.
• Worked on Custom Settings and Email Services for automation using Apex Classes
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Configured Profiles and Permission set to meet the Information security needs of the organization.
• Worked on integration with AppExchange packages like Grid-buddy from the AppExchange package.
• Created workflows for automated Case routing, Case escalation, alerts and custom coaching plans.
• Implemented auto escalation rules, automatic case generation and routing to call center agents.
• Configured lookup and master-detail relationships, pick-list, and field dependency on custom objects.
• Extensively used export, insert, upsert and update functions in data loader.
• We follow Agile methodology that allows teams in the USA and India to independently work on features. This resulted in higher development productivity and lower number of regression issues.
• Continuous Integration with automated continuous unit test runs and automated deployments to QA, UAT and Production.
• Experience in code deployment from Sandbox to Production environment using Jenkins.

Environments: Confidential Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Lightning, Validation Rules, Workbench, Service Console, Case Milestones, Dashboards, Grid-buddy App, Case management, Transactions, Batch Classes, Apex Scheduler, Entitlement Process, Milestones, Triggers, Unit Test, Sandbox, Jenkins, GUS, Service Cloud Console, Custom Settings.

Confidential, TX

Salesforce Developer/ Administrator

Responsibilities:

• The overall road-map looks to merge and integration of all business functions from marketing to sales to customer service and support
• Due to the phased approach of the project, different parts of the business will realize the full benefits of the new application at varying times
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force Pages to develop custom business logic
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users
• Designed & Deployed the Custom objects, Custom tabs, Validation rules, Auto-Response Rules, Page layouts, to suit to the needs of the application
• Used Workflows to govern data flow across various objects
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Configured Workflows and Approval processes to enhance business logic
• Created new sandboxes and deployed Components and Data from one environment to another and managed sandbox refreshes

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Workflows, Data loader

Confidential

Junior Salesforce Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Worked with various Confidential objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Custom Reports for different user profiles based on the need in the organization.
• Created and deployed Several Reports using Confidential platform.
• Implemented the requirements on Confidential platform and Force.com IDE Plug-in using Eclipse.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created and used Email templates in HTML and Visualforce.
• Performed the roles of Confidential Developer and Administrator in the organization.
• Responsible for monitoring Confidential usage, performing administrative tasks, ensuring Data Integrity, and working with commercial operations management to identify additional opportunities to productively integrate Confidential into ongoing business activities.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Confidential premium tech support team on a regular basis.