SUMMARY:

• Around 6+ years of IT Experience, in which 5+ in Salesforce.com Development and Administration on Force.com platform, including analysis, modeling, design, coding, testing and implementation on various business domains like Financial, Insurance and Manufacturing.
• Strong experience with Salesforce.com CRM full implementation, migration of Sales, Marketing, Service clouds, Communities and Force.com platform.
• Proficient with understanding of CRM business processes - Account, Contact, Opportunity, Lead, Campaign and Case Management.
• Good experience with salesforce out of the box data model and modeling in salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies; creating new relationships using Lookup, Master-Detail and Junction Objects.
• Strong salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes, Visualforce pages and integrating with external source by developing SOAP, RESTful Apex Web Services and Force.com API.
• Sound experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.
• Worked extensively in developing, customizing of Visualforce pages with Visualforce components, Custom, Extension controllers and developed dynamic components.
• Hands on experience with Integration of salesforce with external systems by developing custom Apex SOAP, RESTful classes for inbound class and written Apex callout for invoking outbound applications.
• Good experience in rollout of Saleforce1 for mobile and customized Visualforce pages with Aura components.
• Worked on customization of Visualforce to have lightening experience for desktop and mobile applications.
• Expertise with salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field-Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Workflows, Approval Process, Reports and Dashboards.
• Proficient in building business logic using salesforce declarative programming like Validation rules, Formula Fields, Workflow Rules, Approval process and its actions Field update, Email alert, Outbound message and Creating Task.
• Strong experience in implementing salesforce new features like Process Builder and performed actions Creating Records, Posting a Chatter post, Email Alert, Invoking an Apex Class.
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Hands on experience in building Reports, Dashboards, Analytics Snapshot using Standard and custom Report types for the business users, management for higher visibility.
• Deployed salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (Ant based), Change Set and Eclipse IDE.
• Strong experience with databases Oracle MS SQL 2008 My SQL in writing SQL queries, PL/SQL Procedures, Functions and Triggers.
• Worked in all phases of Software Development Life Cycle (SDLC) of Salesforce.com implementations.
• Interacted with Customers in requirements gathering, brainstorming sessions, prepared BRD, Technical Solution Design (TSD) for Salesforce.com implementations.
• Proficient with Object Oriented Programming and development web based applications using Java technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Experience in Manual and Automated testing in all testing phases, including test planning, test development, test execution, defect tracking and evaluation of results using tools like Selenium Web Driver, UFT, Quick Test Professional and Load Runner, along with bug Reporting tools like TFS Online, Bugzilla, Quality Center.
• Good communication, interpersonal and quick learning skills with proven ability to adapt to different project environments.

TECHNICAL SKILLS:

Salesforce Platform: APEX, Web Services, Visualforce, Triggers, Work flow rules, Web Services API, AJAX, JavaScript, Reporting, Dashboards, SOQL, SOSL, APP EXCHANGE, Dream Factory Snapshot, Force.com Eclipse IDE Plug-in, Sales & Service cloud

Java Technologies: Java, J2EE 1.4, Servlets, Struts, AJAX Web Services, SOAP, WSDL, Axis, JDBC, Ant

Web Services: SOAP, REST, WSDL

Web Technologies: JavaScript, HTML, CSS, XML, Flex, JQuery, PL/SQL

Development/Build Tools: Force.com IDE, JDeveloper, Eclipse, Ant

Salesforce Data migration Tools: Apex Data Loader, Import and Export Wizard, Dream Factory Monarch, Workbench.

PROFESSIONAL EXPERIENCE:

Salesforce Developer/ Administrator

Confidential, Portland, OR

Responsibilities:

• Developed several Apex Triggers, Classes and Apex API based - Java classes during the project lifecycle.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed Visualforce pages to add more flexibility and a rich look.
• Developed Visualforce Pages to include extra functionality.
• Developed certain Warranty certificates using Visualforce pages and worked on various triggers and Mass download features.
• Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts using TIBCO as the middleware.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visualforce, which support most critical processes and workflows
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration tools like Informatica, ETL Cloud Systems.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Worked on Partner portal and Customer portal.
• Used JSP's to create dynamic pages for user interaction
• Configured and Installed Web Logic Application server
• Used Eclipse tool to develop the J2EE components
• Used SQL DB2 7.1 as backend server
• Involved in writing deployment files for deploying EJB onto the Web logic application server
• Involved in writing the Enterprise Java Beans including Session Beans
• Create reports and dashboards for each geography within service lines based on necessary analytics.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Designed various types Email templates for auto response to customers.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Data Loader, Apex Pages, Visualforce, Eclipse IDE, SOQL, SOSL, Integration, Sales & service & CRM cloud, Sand box, Workflow & Approvals, Custom Reports, Dashboards

Salesforce Administrator/ Developer

Confidential, Pittsburgh, PA

Responsibilities:

• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader, Admin Garage and Lexi Loader.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects. Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values (CSV) files.
• Developed dynamic Salesforce.com Visualforce pages using Apex page functions and actions, designing them using HTML, CSS, and JavaScript.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process
• Worked in Administration, Configuration, Implementation and Support of service max and Salesforce applications.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Created Batch Apex classes for batch execution and updating of related fields.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Build and maintain reports and dashboards to support users and provide analytics for business needs.
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Involved in Agile methodology, Scrum which improved productivity and reduced errors.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, reports, Dashboards, Email Services, Apex Language, Visualforce Pages, Components and Controller, Data Loader, Apex classes, Apex triggers, JavaScript.

Salesforce Administrator/ Developer

Confidential, Miami, FL

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Developed Apex Classes, Apex Triggers and Apex Controllers to develop custom business logic.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to better utilize Sales force as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Involved in the Cloud Integration Templates built on "Informatics Cloud" for frequent customer integration "patterns".
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Interacted with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Created custom VF pages to leverage the functionality of displaying the information from different objects and also update them on the same page.
• Developed SOAP and REST Web services which is based on XML and JSON format also by creating parsers.
• Enhanced Force.com sites with JavaScript classes to cookie the campaign details and affiliate details on the browser.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Used the sandbox for testing and deployed the code to the different instances after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, App Exchange, Apex Data Loader, HTML, CSS, XML Java Script, Workflow & Approvals, Reports, Dashboards, Custom Objects, Tabs, SOAP API, REST API, Email Services, Sandbox, Force.com IDE tool.

Java/ J2EE Developer

Confidential

Responsibilities:

• Part of the design team and responsible for investigating different ways centralize the company branches and providing web based advantages.
• Modeled classes and interfaces to assist the programmers in coding using UML
• Used JSP's to create dynamic pages for user interaction
• Configured and Installed Web Logic Application server
• Used Eclipse tool to develop the J2EE components
• Used SQL DB2 7.1 as backend server
• Involved in writing deployment files for deploying EJB onto the Web logic application server
• Involved in writing the Enterprise Java Beans including Session Beans
• Used Microsoft VSS for version control to update and aid the code checking and code checkout during development
• Prepared the Maven build files.

Environment: Java, J2EE, JSP, JDBC, UML, HTML/XML, JavaScript, DB2 7.1, Web logic 7.x, Microsoft VSS, Eclipse, EJB, Maven.