PROFESSIONAL SUMMARY:

• Having 8+ Years of Experience in Salesforce.com CRM Platform.
• Worked with Sales cloud, Service cloud, Marketing cloud and Analytics cloud.
• Worked with Data loader for loading the attachments into salesforce .com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Strong working experience in Agile Environment with daily Scrums
• Good Knowledge and experience with Salesforce CRM projects using Salesforce . com, Force.com.
• Experience in working with Visualforce pages, Apex language and Trigger’s.
• Created Datasets using different transformation methods available in Wave Analytics.
• Good Knowledge of using SAQL and also created various Lenses and Dashboards to Analyze data for Opportunities, Accounts and Cases.
• Implementation & Integration experience on Salesforce.com using Apex Language Web Services, Visualforce Pages, Components, Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price, books.
• Experience in Customization, Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com.
• Experience in developing client-specific solutions on force.com platform using Apex classes, Triggers, Visualforce, Controllers, Web Services API, Force.com IDE, SOQL, SOSL, SOAP based Web Services, JavaScript, Ajax.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Validation rules, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Expertise in building Lightning components for Record pages and Quick actions.
• Experience in integration of Salesforce with Third party and middleware applications using SOAP and REST web services.
• Understanding of governor limits and performed configurations in accordance with the limits.
• Experience working with Force.com IDE, Apex Data Loader, Force.com Explorer and Salesforce.com Sandbox environments.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Contracts, Cases, Leads, Campaigns, Reports and Dashboards.
• Good Understanding of data, network and Single Sign On techniques (SSO).
• Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.
• Strong experience with source control tools Git, Bit bucket, Sourcetree, Subversion, SVN and managed, built salesforce code from the repository.
• Experience writing SOQL Queries in Developer Console to retrieve data in Salesforce.com
• Experience in migrating Portals to Communities
• Expert in implementing security and sharing rules at object, field, and record level for different users at different levels of organization.
• Experienced in deploying the AppExchange applications and integrating with third party applications and developing the Big Machines.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers), SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools and Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Programming languages: Java, C, C++, ASP.Net, Perl, SAP ABAP, APEX.

Web Technologies: HTML, PHP, Java Script, XML, CSS.

Operating Systems: MS-DOS, Microsoft Windows 98/2000/XP/Vista/7, Linux Redhat /Ubuntu /CentOS, Mac OSX.

Database: Oracle, MySQL, SQL Server 2000/2005, MS Access 2003.

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in.

Other Tools: Rational Rose, Macromedia Dreamweaver 2, Adobe Photoshop 6.0, Adobe Flash, Net Beans, Eclipse 3.4.1, My Eclipse 7.0, Informatica.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Sr. Salesforce Developer/Administrator

Responsibilities:

• Designed, and developed the new interface for implementing a better solution that replaced the old interface.
• Served as a SFDC liaison between end users and IT. Worked closely with the business and IT teams to understand business strategy and contributed to achieve business goals from assigned applications for SFDC.
• Created Custom objects, validation rules, Custom tabs, Components, Visual force Pages to meet the application requirements.
• Created modularized and Reusable custom components.
• Worked on web services to integrate Salesforce using REST API calls.
• Worked with compatibility in a team to Gather, Analyze, Create technical, functional documents and System design.
• Developed and Customized User interface in Salesforce.com using Visual force, Apex controllers and Force.com IDE.
• Worked on Accounts, Opportunities, Quotes, and Orders and implemented the logic based on the business needs.
• Created Page layouts, Record Types, Profiles, Roles, Permission settings, Users, and Sharing settings.
• Created Multiple Sandboxes to migrate all the related Development, Customizations, and Configurations from one system to another system.
• Created Email Alerts, Email templates, Sharing Rules, Reports and Dashboards, Salesforce1 mobile.
• Used Inbound/Outbound change sets and Eclipse for deploying components from Sandbox to Production Environment.
• Migrated Data and associated the relationship for Standard as well as Custom objects using data loader, Import Wizard.
• Used SKUID to create custom components as an extension to Lightning.
• Implemented/Worked on Apps such as Conga Composer, Conga Solutions,and Quote Sync to meet the business requirements.
• Designed and developed Visual force pages and controllers.
• Used Salesforce Lightning Connect Integration with third party tools.
• Used Canvas tools and Javascript API’s to integrate a third party application in Salesforce.
• Exposed various applications as a Canvas app and made them available to user as part of their Salesforce experience.
• Served as a marketing product expert and administrator of SFMC processes (manage subscriber-level data).
• Setup, maintained, and optimized Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Designed and automated campaigns in the marketing cloud through campaign tools (Journey builder).
• Created different journeys of emails like which email to which person on what time and keep track of responses from clients to accomplish the intended tasks and conclude journeys by the journey builder.
• Embedded HTML emails, push notifications and created applications by writing AMP Script and made application to call at the end of the email send.
• Upgraded from Exact target 1.0 to Salesforce marketing cloud 2.0 org.
• Migrated data to E2.0 to share the content and give access to the content.
• Involved and implemented Sales cloud, configuration, dealers, contacts, territory management, commitments, metrics, workflows, validations reports, dashboards and dealer grouping.
• Experience with Service cloud including Service console, case feed, knowledge base and entitlements.
• Constructed number of wave analytics using business object web reports.
• Used business object integration instead of reporting tool for full wave analytics.
• Used wave analytics to explore the data and share it with customers and sales team for the efficient sales of the products.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created and deployed several Reports using Salesforce.com platform.
• Worked intensely on custom objects, triggers and workflows.
• Defined lookup and master-detail relationships on the objects and established connectivity among objects.
• Managed dependencies, risks and planed for contingencies to ensure minimal effect on deliverables.
• Deployed from DEV to QA, UAT, Staging, and Production using Force.com.
• Written Apex Test classes to achieve above 90% code coverage to test apex methods.
• Written Test scripts for various scenarios.
• Automated Process for updating fields values between different objects.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales Cloud, marketing cloud, Journey builder, service cloud, Email Services, Canvas, Security Controls, REST, Eclipse IDE Plug-in.

Confidential, Piscataway, NJ

Salesforce Developer/Administrator

Responsibilities:

• Performed the role of Salesforce Developer and Administrator in the organization
• Developed cloud computing application using Force.com, Visualforce and Apex Languages
• Responsible for loading the data in Sandbox, Quality and Production environments
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Used SOQL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Administrated and monitored the company's Salesforce CRM application. Created workflows for automated lead routing, lead escalation and email alert
• Involved in resolving issues found during Unit Testing, QA Testing & User Acceptance Testing (UAT)
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-
• Level security and configured their sharing settings
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation
• Developed field & page layout customization for the standard objects like Account, contact, Leads
• Maintained and gave permissions to communication templates based on Profiles
• Performed Data Analysis and migrated data legacy system to sales force
• Involved in Accounts Merging, maintaining Public Groups
• Created Reports and Dashboards as per the customer requirements
• Worked on Record Types, Validation Rules and Page Layouts
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products
• Worked on data migration from databases to SFDC using Apex Data Loader
• Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy
• Performing the Risk Analysis and Cost Assessment for the Project implementation
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Created new custom objects, assigned fields, custom tabs, components, custom reports

Environment: Force.com platform, Apex Classes, Visualforce Pages, Controllers, Custom Applications, Custom Objects, Custom Tabs, Data Modelling, Relationships Email Services, Automation process(es) (Workflow & Approvals), Security Controls Reports and Dashboards.

Confidential, Chicago, IL

Role: Salesforce Developer/Administrator

Responsibilities:

• Performing both the roles of Salesforce Developer and Administrator in the organization.
• Involving in meetings with the team members to discuss the progress of the Project, Milestones Achievements and Work Delegation.
• Working on various Objects like Accounts, Contacts, Leads, Opportunities, Reports and Custom Objects based on Business requirements.
• Implementing Configuration, Customization and Development on Sales and Service Cloud.
• Providing Administrative level support for the users of Salesforce Application.
• Developing various Custom Objects, Components, Visualforce Pages and Components.
• For various functionalities in the organization performed Batch Apex, Apex Triggers and Apex Custom Controller Extension, List Controller classes.
• Creating Custom Links, Formulas, Page Layouts, Record Types, Workflow and Approval Processes and performed Record Level and Object Level Security.
• Working on Web Services apex classes, using XML parser passed input request and mapped the XML request to Salesforce object.
• Integrating REST API web services to extract data from internal applications and displayed in the UI.
• Working on portals like Service Portal and Partner Portal and had a good knowledge on Customer Portal.
• Working on minor improvements on standard objects which include Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes and Activities.
• Working on data migration tasks to move data from a different business source to salesforce.com.
• Involving in user support and bug fixing activities according to the SLA.
• Using SOQL and SOSL statements properly in custom controllers, extensions and triggers to avoid Governor Limits.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, cloud9, Email Services, Security Controls, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, ETL tools, Eclipse IDE Plug-in.

Confidential, Phoenix, AZ

Salesforce Developer/Administrator

Responsibilities:

• Integrated with various teams such as marketing, production team and users to gather business requirements and documented them accordingly.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of web services API.
• Participated in the App Customization and application setup Activities on Salesforce.com to meet the functional and operational needs of the organization.
• Worked on the Sales Cloud territories to implement the manipulation and Data Integrity tasks such as merging duplicate records and cleaning.
• Implemented Salesforce Automation (SFA) for Campaign Management, Lead Management, Pipeline Management.
• Design Entity-Relationship models for various custom objects and used Visualforce pages to design the interface Components.
• Developed Salesforce1 mobile application UI interface using Base Lightning Components like buttons, tabs, badges, layouts, forms, currency along with event handler.
• Maintained best practices for conditional mockups in JavaScript logic.
• Maintained Sales pipeline and quotes for Sales cloud.
• Integrated Sales cloud with external information systems using SOAP API web services.
• Designed and implemented service cloud product applications.
• Assisted client with staging and deployed email campaign within marketing cloud.
• Implemented various advanced configurations like Visual Flows, Process builder, service cloud console and Salesforce.com Community setup.
• Worked on the Page Layouts, enhanced search results by modifying Search Layouts, provide Custom links, related lists and other components on Record detail pages and Edit pages.
• Provided training to internal business users to use application and develop their own custom reports.
• Created workflow rules on Leads, Accounts, Cases and Contacts to automate the Email Alerts, Field Updates and sent Outbound, Inbound, Messages to external partners, defined Time Triggered Tasks.
• Implemented Approval processes, created Email Templates and Approval Page Layouts and tested using Sandbox.
• Generated custom dashboards and reports for analyzing clients and claims..
• Responsible for writing SOQL & SOSL queries for data management needs of the application using platform database objects.
• Performed mass data import from external databases into Salesforce.com application using Import Wizard, Excel Connector.
• Worked with various Salesforce Data tools such as Informatica Data loader and Demand tools to export data into Oracle 10g to insert and update data.
• Managed critical information on the profile users by creating Roles, Role Hierarchies, sharing rules and implementing Object and Field Level Security.
• Developed various Apex Test Classes, batch classes, Controllers and Triggers in Visualforce, Force.com and used Migration Tool.
• Provided enhancements to the Salesforce deliverables by involving in User Acceptance Testing (UAT) and working the internal areas within the organization.
• Configured test scenarios in Sandbox environment to implement QA testing and migrated data between Force.com IDE and Sandbox using Force.com Component Deployment Wizard.

Environment: Security Management, Force.com Eclipse IDE, Visualforce, Sandbox Testing Environment, Reports and Dashboards, Force.com Component Deployment Wizard, Data loading, Sales Cloud, Service cloud, Marketing cloud, S-Controls, Inbound and Outbound messages, Pipeline Management, Lightning Framework, SOQL, SOSL Queries.

Confidential, Bowie, MD

Salesforce Developer/Administrator

Responsibilities:

• Discussed and analyzed the requirements with the business team and converted the requirements into detailed technical requirements.
• Used Force.com Developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Implemented Security Settings, configured profiles and permission sets.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Implemented Apex Data loader "Command Line Interface (CLI)" to automate the data loading process for the sand box refresh activity.
• Designed various Webpages in Visualforce for customers to select a variety of services offered by the org and integrate them with the pricing team
• Involved in UI and DB Design for Mobile application
• Involved in replication of Salesforce CRM data to SharePoint.
• Created and used Email templates in HTML and Visualforce.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience
• Built apps visually with Lightning App Builder, Lightning Components and lightning connect integrations across multiple connections.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created Apex Controller server for Salesforce Lightning experience and added Lightning Component to lightning pages and record pages.
• Responsible for setting up web service integrations.
• Implemented OAuth 2.0 for authentication by Force.com Canvas to integrate the applications.
• Made Canvas applications available in the chatter, Visualforce pages, Salesforce1, page layouts and Salesforce console
• Implemented Inside sales telephonic plug-in application.
• Customized Salesforce alerts and notifications regarding new business acquired via the Sales process.
• Created many tasks using wave analytics to help sales team to take an action.
• Worked with wave analytics assets like apps, dashboards, lenses, data sets to explore and import the data.
• Driven deep with wave analytics to identify top performances and ensure best practices to succeed.
• Configured Salesforce and marketing cloud integration user along with configuration in Salesforce.
• Created data extensions, list to load data into Salesforce marketing cloud.
• Automated emails, customer events and activities and set criteria to shoot emails by creating the Journey’s page.
• Created data extensions to admit contacts into a journey and determined action and executed Journey builder.
• Worked on Automation studio and created related activities.
• Created, build, and executed campaigns.
• Extracting the reports according to the requirements to send follow-up email.
• Used AMP Script to use data from Data Extensions.
• Executed data driven campaigns, email, mobile push, sms.
• Used Health cloud packages to convert lead records to patient records and also installed risk stratification package to make admins view dashboards of at-risk patients.
• Mapped clinical data from EHR to health cloud objects and fields that hold patient and engagement data.
• Imported Historical medical information associated with patients to health cloud through custom integration and created patient job flow.
• Created custom health cloud console to align with how organization works with patients.
• Asssited with use case and test case development and worked with project manager and/or business manager to test and accept new functionality.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Used the sandbox for testing and migration of code to the deployment instance after testing.
• Implemented SKUID for building user friendly interface (UI) for both standard and custom objects and to add custom functionalities in Force.com.
• Conducted interviews with key business users to collect requirement and business process information.

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Lighting Controller, SOQL, SOSL, Email Services, Sales cloud, Service cloud, marketing cloud, Journey builder, Health cloud, Security Controls, Visualforce Controllers, Sandbox data loading, Data Loader, SQL.