SUMMARY:

• Over 7+ years of overall professional IT experience with 5+ years in Salesforce.com CRM Application Support, Designing, Development, Testing and Implementation Platform both as Administrator and Developer and 2+ Year of experience on JAVA/J2EE Development. Certified SFDC Developer (DEV 401).
• Expert level skills at developing Custom Apps, Apex Classes, Apex Triggers, Lightning, Workflow rules, Validation rules, HTML and JavaScript.
• Proficient in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, and Change set to various environments.
• Implemented various client requirements using Apex Language (Classes, Controllers & Triggers), Visual Force pages, Custom tabs, Custom Objects, Reports, Analytical Snapshots and Dashboards.
• Good understanding of cloud computing services and Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Marketing Cloud.
• Hands on experience with bulk data migration and integration using Apex Data Loader.
• Hands on experience implementing Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different level of Organization.
• Experienced in different modules of Salesforce.com: Sales Cloud, App Cloud Application Integration, and Community Cloud.
• Strong Knowledge in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experience with SalesForce Lightning in using CSS, JSON in Lightning Framework, and JavaScript for Client - side controller and helper controller.
• Developed mobile and desktop user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in to Salesforce.
• Experienced with Steel brick CPQ to Speed Deal Cycles & Close More Deals with CPQ and also Manage Your CPQ Process with Max.
• Experience in data migration from Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard.
• Extensive experience in designing of Custom objects, custom fields, Page layouts, Record types.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Experienced in Writing Test classes, ability to develop functional test plans, test scenarios, test cases, test scripts, coordination, escalation, prioritizing the bugs and user acceptance testing.
• Extensively worked with integrations between Service Now and third-party application like SFDC.
• Developing knowledge on Application integration. Performing scripts and ANT scripts.
• Ability to work on EIA, Web services and SOA. Proficient Knowledge on REST and SOAP.

TECHNICAL SKILLS:

Salesforce : Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in.

Salesforce Cloud: Service Cloud, Sales Cloud, Marketing Cloud, Azure, Amazon EC2.

Web Technologies: Lightning, Visualforce, HTML, CSS, JavaScript, AngularJS, WordPress

Programming Languages: Java, C, C++, Apex

Tools: Eclipse with Force.com IDE, BI Tools.

Design Patterns: MVC, SPA (Single Page Application)

Database : Oracle 10g/9i, MS SQL, MS Access, Mongo DB

Project Management Tools: Microsoft Project Plan, JIRA

Load Testing Tools : Load Runner, Jitterbit , Jira Bug Tracking, Scrum, Ant, Jenkins.

Additional Product Knowledge: DocuSign, Conga Composer, Act-on, Pardot CLM (Contract Life Cycle Management)

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Sr. Salesforce Developer

Responsibilities:

• Worked on Work Flow Rules, Validation Rules, and Visual Flows to combine different flows on various Objects.
• Worked on Process Builder, to push to different objects into one logic with a complex process builder flow chart
• Activated the Process Builder functionality on the Production data load to eliminate the Errors on the Account Object and Project Object.
• Created Custom Objects, Custom Fields, Formula fields, Master-Detail and Look up fields for various requirements from Business.
• Created Custom Lightning Events and registered respective Listeners and handlers to work with functionality of client’s requirement.
• Worked on JavaScript for Client-side controller and helper controller, CSS, JSON in Lightning Framework.
• Worked on Lightning components, Event registration, handlers and apex classes for performing logic in the actions.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Provided User Access and Field Level Security according to the Business Requirements.
• Created Master-Detail Relationships, Look Ups for Account and Project Objects.
• Worked on Case Assignment Rules, Email-to-Case and Queues to activate emails for Security Queue.
• Customized Salesforce page layouts, record types, list views and queues.
• Analyzed the requirements from Business and worked on the technical specifications for each requirement.
• Developed Apex Classes, Visual Force Pages on Customer Portal Localization requirement.
• Wrote batch classes, which can be invoked programmatically at runtime using APEX.
• Worked on Visual Force pages and created UI design on Account object and Custom Object.
• Customized the Look and Feel on the Visual Force pages basing on the client requirements that included custom links, buttons.
• Performed Data Load to update Account Object from Sandbox and Production environment.
• Worked on the Error files and resolved by deactivating few Validation Rules and Process Builder and performed Data Load with 100% success ratio.
• Deployed the Visual force pages and Classes using Change sets and Eclipse.
• Created Custom settings for implementing complex Apex code and VF pages instead of using hard coded strings.
• Participated in all Backlog grooming sessions and assigned tickets for Technical review before moving to the Sprint.

Confidential

Sr. Salesforce Developer

Responsibilities:

• Analyzed the legacy systems and interacted with the Non Profit org's representative to gather requirements for the Salesforce implementation project.
• Mapped data from the access databases and spreadsheets to the Salesforce Non Profit Success Pack model.
• Created custom objects, fields, formulas, validation rules, record types to customize the instance to satisfy the org's requirements.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com and Salesforce Lightening.
• Performed data cleansing activities to fix the data inconsistency issues using excel formulas.
• Created reports to showcase Membership renewal dates, Quarterly statistics, and Donation pipeline.
• Configured Salesforce1 mobile app; created compact layouts and global actions for the office representatives to quickly add/view donor data.

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Developed Salesforce.com application as per business requirements.
• Created custom Objects, Fields, Tabs, Page Layouts, Record Types, Users, Profiles, and Roles.
• Worked on data cleanliness and accuracy by adding Custom Validation Rules, and Formulas.
• Created Workflow Rules, Approval Processes, Email Templates, and Assignment Rules.
• Generated Reports and Dashboards based on the user requirements.
• Deployed the components from Sandbox to Production Environment using Change Sets.
• Developed Business Logic using custom Visualforce Pages, Controllers, Apex Classes and Triggers.
• Worked on the contract management, Apttus batch updates, Quote management, Approval Management.
• Scheduled the Apex Classes to send email alerts on daily/weekly basis.
• Developed and Publish Web Services (SOAP & REST) for external systems to integrate with Salesforce.
• Deployed the code using Force.com IDE.
• Performed Data Export on weekly basis for data backup.
• Refresh the sandbox after every major release to maintain the consistency.
• Provided Production Support for CRM system developed on Salesforce.com platform.
• Data migration from legacy system to Saleforce.com environment using Informatica Data Loader.
• Performed mass update to update the data in SFDC using Demand Tools.
• Export data in the form of Excel spreadsheets using Apex Data Loader.

Confidential, Irvine, CA

Salesforce Administrator/ Business Analyst

Responsibilities:

• Created Custom Objects and fields for each object.
• Created User roles, Profiles to set access for applications that includes field level securities on Custom fields.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Deploying all the VF pages, Objects and Classes through GIT (Version Control) from personal sandbox, Dev-Integration till Test environment and Stage.
• Participated in JAD sessions to understand the technical specifications with the development team.
• Created Process builder that causes a record to match the criteria that automatically triggers the action group.
• Worked exclusively on Visual Flows to automatically transfer the data when the user role changes.
• Integrate of Application with Salesforce.com with using SOAP, REST web services API.
• Customized Salesforce page layouts, record types, list views and queues.
• Implemented standard sales force out of box functionality to avoid custom pages based on client needs.
• Scheduled Demo sessions to client before deploying the User Stories to the Test Environment.
• Developed various Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.

Confidential, Santa Clara, CA

Salesforce Administrator/ Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created web-to-lead, web-to-case to support online lead capture, and designed various types of Email templates for auto response to customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to

Confidential, Jersey City

Salesforce Administrator

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Collaborated in requirement gathering, business analysis, for salesforce.com implementation.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Participated on translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
• Developed cloud computing application using Force.com, Visual force and Apex Languages.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Confidential

Java Developer

Responsibilities:

• Worked with J2EE Design Patterns such as Model View Controller, Singleton, Business Delegate, Session Facade, Service Locator pattern for locating the EJB classes which will locate Data Access Objects based on the request key supplied from Request Processing classes.
• Responsible for development of build scripts for compilation, generation and deployment of application archive files to Web logic using ANT.
• Designed and developed user interface (UI) using JSP, JSP Tag Libraries (JSTL), Core Java, Custom Tag Libs, Java Script, XML and HTML.
• Responsible for unit testing, integration testing and user acceptance testing.
• Tested and validated the application on different testing environments.
• Developed JSP pages with MVC architecture using Spring MVC, Servlets and Simple tags.
• Set up WebLogic Application server and used Ant tool to build the application and deploy the application in Web sphere.
• Tested the entire system according to the Test Cases using Junit.
• Used Test-Driven Development with SCRUM Agile methodology.
• Developed JSP pages with MVC architecture using Spring MVC, Servlets and Simple tags.
• Tested and validated the application on different testing environments.