SUMMARY:

• Senior Director with 20 Years experience in product design, project development, installation, new product launch and troubleshooting of software/hardware/new technology, Confidential /RF Engineering for Confidential and Confidential systems (DNCS and DAC), AVIT product integration, technical team management and chosen lead for special/VIP events
• Ability to Organize, successfully created organizational and individual goals, drive direction of teams, budget and project planning and oversight, successfully managed multiple projects simultaneously
• Senior Engineer manager with 20 - years experience in system design and development, troubleshooting systems, project and team management and oversight Developed successful training programs, documentation and support process for technical staff and customers on new deployed technology and trial hardware Coordinated activities, managed resources and created working teams between different groups to achieve common goals Worked on all levels of Confidential systems from field, headend and supervised teams from planning/installation to maintenance/fiber technicians and contractors.

TECHNICAL SKILLS:

• Headend hardware: IRT, MQAM, Spectrum Analyzer, S.A.M. DNCS and DAC management TDR, R.F.sweep, oscilloscope, spectrum analyzer, S.A.M. and voltmeters.
• IRT, QAM, DAC, DNCS, ATM, RateMux, Fiber, MPEG 2 receivers
• MS Word, MS Outlook, MS PowerPoint, Excel

PROFESSIONAL EXPERIENCE:

Confidential

Executive Director

Responsibilities:

• Development and implementation of administrative policies and procedures, annual budgets and campaign budget
• Worked closely with board and staff to ensure the conservation mission was fulfilled
• Evaluate/review and update all Job Descriptions, roles, responsibilities
• Support volunteer chapter directors to implement and oversee all administrative processes
• Responsible for overall human resource management including initiate appropriate disciplinary/corrective actions; make hiring/termination recommendations
• Supervise all employees and contractors: Media, Outreach, Development, Merchandise and campaign teams
• Directly responsible for all legal issue and liaise with SSCS (retained) attorneys
• Successful SSCS Campaign planning, oversight and management using strategic planning, creative fundraising and marketing programs, all media and community outreach
• Communicated effectively with the board in order for the Board to function properly and make informed decisions
• Created communication and teamwork between all of the global Sea Shepherd entities

Confidential, West Point, GA

Senior Confidential Engineer

Responsibilities:

• Perform Confidential /RF headend design. Responsible for commissioning, troubleshooting and maintenance of Analog, Digital and Internet signals. Worked regularly with various headend systems and hardware: CMTS, QPSK, QAM, Encoder/Decoder, Transcoder, Modulators/Demod, Processors, Multiplexors, Combiners, IRD, Receiver, IPPV, EAS.
• Headend and Field Hardware/Technology test, evaluation, recommendation and documentation for Fiber and Coax systems
• Work with a variety of test equipment for analog, digital and fiber: SLM, Spectrum Analyzer, MPEG Analyzer, Optical Power Meter, OTDR
• Work closely with Confidential systems engineers, Network Operations Centre and other Confidential departments on testing, standards, documentation, training and technical support, field service and any other necessary assistance.
• Reviews and system programs, inventory control, and physical security for compliance with corporate procedures and guidelines

Confidential, Seattle, WA

Technical Operations Manager

Responsibilities:

• Managed installation contractors, service technicians, maintenance technicians, sweep and dispatch personnel
• Responsibilities included all normal management activities to include hiring, evaluation, disciplining, training and scheduling. Successfully built teamwork between groups, encouraged individuals to support each other and grow in their work. Created a positive atmosphere and culture in the office and field
• Provide field/hands-on technical support as necessary and additional assistance as needed, use of test equipment for analog, digital and fiber: Optical Power Meter, SLM, Spectrum Analyzer, MPEG Analyzer
• Worked to resolve customer complaints and/or problems referred by a technician, another department or the city/county, ensuring adherence with established safety FCC, Franchise, and general management procedures/guidelines
• Train and motivate technicians and ensured use of good safety practices. Insured equipment and vehicles were properly maintained and scheduled periodic maintenance on vehicles
• Complete various weekly, monthly, and quarterly reports such as expenditures, budgets, vehicle maintenance, outage summary and maintenance activity reports
• Analog, Digital and Internet signal support. Worked regularly with various headend systems and hardware: CMTS, QPSK, QAM, Encoder/Decoder, Transcoder, Modulators/Demod, Processors, Multiplexors, Combiners, IRD, Receiver, IPPV, EAS.
• Hands-on support of Confidential and Fiber distribution: Nodes, Amplifiers, Power supplies to CPE

Confidential

Communications Officer

Responsibilities:

• Install, support, troubleshooting of all AV/IT technology and all ship/bridge electronics, radios, GPS, camera and internal phone systems and satellite systems
• Setup and Maintain all ship computers, network, electronics (LAN, WAN, NMEA, GPS)
• Responsible for all standard and emergency radio equipment and ship antenna array including cabling and connectors
• Work with vendors and supporters to evaluate new technology and make recommendations
• Develop in-depth working knowledge of ship electronics

Confidential, Seattle

Technical Supervisor

Responsibilities:

• Direct the installation, repair and maintenance of single and multi-line systems, outside plant and central office activities within a specified geographic area. Technologies include typical and advanced communications services such as analog and digital television, high speed Internet, phone services and subscriber hardware required to provide service to customers
• Develop and maintain an aggressive, knowledgeable, customer-focused team
• Responsible for staff's work schedules, vacation schedules, covering sick/personal day requests, annual performance reviews, timesheets, hiring
• Regularly training and working with field staff in daily operations and new technologies and methods
• Working with team to troubleshoot and resolve all system issues from headend content to down and upstream services to CPE
• Troubleshooting and Maintenance of Analog/Digital/Fiber plants and Headend hardware Responsible for bandwidth maintenance, system sweeps and balance and ensure compliance in all systems of CLI, FCC, Proof Of Performance testing and other related annual tests.

Confidential, Seattle, WA

Sr. Field Engineer

Responsibilities:

• Responsible for successful operations, maintenance, integration and project management of
• Audio/Video support and automation control systems (AMX) installed at the main and remote
• properties
• Direct involvement and responsibility for installation, configuration, certification, administration and support for automation control, AV, and some IT - related equipment
• Collaborates with internal and external business partners to ensure AV/IT technologies at all properties meet our client s expectations for functionality and reliability
• Supervises contractor support teams and oversees the work of co-workers in the installation and repair of AV, data and automation control systems

Confidential, Atlanta, GA

Digital Video Engineer

Responsibilities:

• Assisted with the design, implementation, testing, launches and support of new digital video technologies and services on Scientific Atlanta (a Cisco Co.) and Confidential platforms
• Cisco DNCS: Multiple DNCS use for testing and configuration and upgrades, adding new hardware and software for testing new technology changing sw versions and Confidential support Support Cox systems with DNCS setup and troubleshooting. Create training and documentation for EAS system upgrades. Setup/test of switched digital system
• DNCS Configuration, test and troubleshoot for various versions, channel maps, QAM and QPSK, PPV, VOD, STB/CPE, EAS
• Worked to develop a strong understanding of core digital video applications such as emergency alert systems (EAS), electronic program guides (EPG), digital video recorders (DVR), Commercial Ad Insertion/Digital Program Insertion (DPI), "High Definition" (HDTV) and related concepts (PSIP, CableCARD, clear QAM televisions, etc.), Switched Digital Broadcast (SDB), and new technologies as they arose
• Digital and Internet signal support. Worked regularly with various headend systems and hardware: CMTS, QPSK, QAM, Encoder/Decoder, Transcoder, Modulators/Demod, Processors, Multiplexors, Combiners, IRD, Receiver, IPPV
• Worked primarily with systems and vendors to understand EAS systems as it pertains to Digital Simulcast and to work with multiple vendors and MSO’s to help develop standardized applications for hardware compatibility
• Evaluated new EAS systems to make recommendations, assist in planning, testing and implementation of integration with various hardware, configurations and applications
• Testing and Evaluation of Digital Only SetTop Boxes for deployment. Drive field trial and deployment schedule; testing, evaluation, issue resolution, trials and purchasing
• Make formal field recommendations /enhancements for hardware based on analysis and evaluation
• Work with vendors to define hardware specifications and requirements

Confidential, Kirkland, WA

RF Engineering-Senior Project Manager

Responsibilities:

• Worked with the team to design, install and maintain multiple Analog/Digital on - site headends and platforms for testing and evaluating hardware and software.
• Set up 4 on site headends: 2 DNCS and 2 DAC from initial install, powerKEY authorization for DNCS. DNCS Configuration, test and troubleshoot for various sw versions, channel maps, QAM and QPSK, PPV, VOD, STB, EAS
• Evaluated, Set up and maintained 4 analog/digital headends hardware including: CAS, Encoder/Decoders, Multiplexors, Amplifiers, Mod/Demod, Combiners, Transcoders
• Develop training programs for all deployed products, which were used as training references by our customers
• Technical lead for all (trial) customer installations, duties include: managing, planning, performing site survey, training and on-going technical support
• Proposed and successfully spearheaded the development and implementation of a warehouse facility and procedures for in-house technology products staging and storage Warehousing maximized efficient distribution of inventory, reduced cost associated with lost inventory, reduced shipping costs and optimized product updates

Senior Deployment Engineer

Confidential

Responsibilities:

• Dedicated as primary engineer for managing all technology upgrades for Confidential and Confidential systems, DNCS and DAC. Successful upgrades and customer support resulted in enhanced user experience, bringing in additional accounts and advertising revenue
• Wrote new technical specifications, usage procedures and Frequently Asked Questions for ease of product usage for new users for DNCS and DAC systems and all Confidential versions
• Planned and managed technical aspects of effective key product demonstrations given by Confidential Executive team
• Post installation reports

Confidential

Digital Video Technology Engineer

Responsibilities:

• Develop and maintain internal Confidential and Scientific Atlanta A - D Cable television headend facilities, including setup, configuration/provisioning
• Supported internal and external development and testing
• Develop process and training for internal and external technical and support staff on proper use and testing of new system technology