SUMMARY:

• 5 years of professional experience in Application Software Designing, Development, Testing and Implementation within Salesforce CRM Platform as a Configurator, Administrator and developer with experience in Apex /JScript.
• Extensive experience in SFDC implementation and customization, and an In - depth understanding of SFDC CRM business processes.
• Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Chatter collaboration and App-exchange on Salesforce.
• Experience with SFDC development using JavaScript, Force.com IDE, Apex classes and Triggers (for bulk with exception handling), Test Methods, Visual Force Custom Controllers and Extensions, SOQL and SOSL quires and DML statements
• Expert in almost all declarative tasks as a Salesforce administrator and advanced implementations tasks including but not limited to creating custom objects, fields, tabs, profiles, roles, users, page layouts, Reports, Dashboards, Tasks and actions, validation rules, Data Utilities, Data loading and cleansing
• Designed junction objects for relationships (lookup and Master-detail) and implemented various advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Work Flows rules, and Approval Processes for automated alerts, field updates, and Email generation per application requirements.
• Experience in the complete life cycle of project development (SFDC) including Release Management, System Analysis, Design, Development, Testing and Deployment.
• Worked closely with Business Users to enable business processes using SFDC and providing regular training.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Experience in data migration using Salesforce data loader.
• Performed Integration of SFDC with external Web Service API's.
• Proficient in business CRM processes like Forecasting, Campaign Management, Lead management, and Pipeline Management, Account Management and Case management.
• Strong knowledge of SDLC process and experience working in teams implementing Agile Scrum Methodologies.

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Salesforce Developer

Responsibilities:

• Migration of Confidential ’s Confidential from lightening to classic
• Created quick actions to replace JavaScript buttons for validating/updating field values from an action layout, prepopulating fields with values based on values in a dependent field, and to redirect users to visual force pages based on input value.
• Used custom buttons in Lightening experience to replace JavaScript buttons where used for navigation to another page.
• Migrated custom visual force pages to lightening UX.

Confidential, Chicago, IL

Salesforce Developer/ Administrator

Responsibilities:

• Setup Partner Community for Confidential, manufacturers and various other partners.
• Enabled custom price book object and various other established custom functionality to be displayed only to partners.
• Design single and multiple step approval processes for partners and internal users.
• Used Process builder to carry out record owner and record type changes triggered as a result of partner user actions.
• Designed various salesforce lightening components to be used in salesforce partner community via community builder.
• Used various templates such as Confidential to design look and feel of partner community, also used visual force pages with salesforce lightening components called on the pages for partner community.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Modification of corporate profile on Salesforce.
• Building of role hierarchy, development of sharing model, setting up users, delegating administrative duties.
• Customizing the Salesforce user interface, customizing salesforce with force.com.
• Modifying standard business processes, managing multiple business processes.
• Customizing page and search layouts, managing record types.
• Using dependent picklists, setting workflow processes, using tools such as data.com to improve data quality etc.

Confidential, New York

Senior Developer

Responsibilities:

• Interacted with product owner, Scrum Master and team members for gathering requirements and further dived deep to break business requirements into specific tasks to be accomplished within Salesforce.
• Compiled various extension classes and methods and called them on visual force pages with Java Script embedded within to give some functionality to users via standard account or opportunity pages.
• Used Open Source data protocol to extract data in client legacy application for use in Salesforce via external custom object.
• Designed custom notification section on Account Detail page to enable users view transaction, delinquency, credit, risk and other various forms of alerts enabling visibility on this page. This section also included ability to filter by date and by type of alert with the functionality of sending email to some user within salesforce.
• Updated JavaScript custom buttons to give various roles and profiles access to functionalities when tracking opportunities.
• Established lookup relationships between objects and used SOQL statements to validate relationships.
• Created various types of fields within record types in existing objects and gave visibility permissions to profiles requiring access.
• Collaborated with lead developer to design high level wire frames on solution’s architecture.
• Used the Agile methodology/sprints to deliver work items. Experience in coding, testing, debugging and migration to required environment.
• Collaborated with other team members and measured activity performance/team velocity using burn down charts in Rally/Agile CA.

Confidential, Houston, TX

SalesForce Developer/ Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for SalesForce interface development and documented the Business and Software Requirements.
• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like VisualForce, Force.com API, and Web Services.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Designed SFA based Application on Force.com Platform in Salesforce environment with Apex programming language at backend and VisualForce pages as user interface.
• Developed the Apex classes, VisualForce pages, Batch Apex, Triggers as part of the Product Return in One-step Application.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Customized email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed and Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Extracted the data from MS Access application into the external databases (MS SQL server 2008rt) for generating large data reports using the Informatica on Demand.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Implemented profiles and Object and field level security to hide critical information on the profile users.
• Worked on users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
• Designed test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Experienced with JavaScript, Apex Codes, SOQL and SOSL queries and DML statements
• Used Apex to establish the integration between SFDC and legacy systems

Confidential, Dover, DE

SalesForce Lead Developer/Administrator

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software Requirements.
• Designed Use Case Diagrams and Use Case Specification documents based on requirements gathered.
• Created the company profile, set up new users, defined roles and set up public groups, involved in setting up field level access for each custom object created based on the user's role within the Organization.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC and other Platform based technologies like VisualForce, Force.com API and Web Services.
• Utilized JavaScript and Apex Classes, Controllers and Apex Triggers for various company specific functional needs in the application.
• Experienced in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Developed Triggers with bulk-safe and exception handling and have a minimum of 80% code coverage
• Used Data Loader for Data Migration in force.com platform
• Involved in Implementation and Design of Campaigns, Cases, Issues, Product and Orders Management and Product Rejection module.
• Configured visual workflows for price quotes
• Used Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Created Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Generated Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that used Email Approvals and Parallel Approval steps
• Used Process Visualizer to study Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

Confidential, CA

SalesForce Developer/Administrator

Responsibilities:

• Implemented BigMachine solutions form AppExchange to configure real time and centralized pricing and quote to eliminate the older disconnected quoting tool and to simplify the entire quoting process.
• Integrated Salesforce.com with BigMachine and DocuSign from SFDC AppExchange using SalesForce Partner Web Services for approval and custom workflow solution.
• Developed Apex triggers, Apex classes and test classes working around the governor limits.
• Designed Apex Before Insert, Before Update, After Insert and After Update Triggers.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Involved in analysis of functional and technical requirements; created the custom objects, formula fields, look-up and master-detail relationships.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy and created public groups.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Configure multiple Outlook settings for various users and perform field mapping and matching criteria and other advanced settings based on the requirements
• Experienced with JavaScript, Apex Codes, SOQL and SOSL queries and DML statements
• Wrote various queries in generating reports and Dashboards using combination of custom objects and standard objects
• Performed administration tasks as needed, managing custom fields, integration and data cleanup
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles
• Developed Salesforce.com site and customer portal for various organizational units and partners