SUMMARY:

• Over 9 years of IT experience with over 7+ years in working in the Salesform.com, CRM as developer and admin using Salesforce Community Cloud, Sales CLoud and Service cloud.
• Experience in Analysis, Design, Development, Administration, Configuration, Implementation and Support of Salesforce CRM based on Apex Language and Force.com Platform.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Tasks and Actions, Reports, Dashboards.
• Experience in working on Eclipse IDE with Force.com plug - in to develop Triggers, Test Methods, Test Classes/Controllers and Visualforce pages etc.
• Exposure to Custom Report Types, Visualforce Components, Custom Settings, Key Management, Renewal Forecasting, ROI calculation, Inventory Graphs.
• Exposure to implementation, consultation, development, customization, integration, migration and support services for Salesforce, Salesforce1, Force.com, AppExchange apps and projects related to CRM modifications.
• H ands on e xpe ri en c e i n us i ng F o r c e.c om We bs e r vic e s A P I f or i mp l eme n ting we bs e r vic e s i n the app lica tion f or a cc ess t o d at a f r om d i f f e r e n t use r s.
• Experienced in building data model by creating apps, tabs, fields with various field types, establishing relationship using Master-Detail, Many-to-Many and Lookup relationship.
• Experience in Scrum/Agile/Kanban for project execution using Jira/Story Board tools for user story handling.
• Trained and executed 2 releases in Could Craze. The only proven e-Commerce solution on Salesforce.
• Good at migrations and deployment of code from one environment to other using Autorabit tool, Force.com IDE deployment wizard, Mavens mate and Workbench deployment Wizard also have hands on experience in ANT Migration.
• Proficient in translating business requirements to technical requirements and architecture. Possesses comprehensive understanding of CRM business processes like Case Management and Campaign Management
• Played a vital role in implementing Secure Identity Management and SAML based Single Sign-on (SSO) application
• Excellent communication and inter-personal skills; accustomed to working in both large and small teams.
• Good experience in developing salesforce Lightning Apps , Components , Controllers and Events .
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Highly proficient in preparing Business Requirement documents (BRD), Functional Requirement Documents (FRD), User Requirement Document (URD), essential in bridging the gap between Business Management and the Development Teams.
• Participated in all stages of Software Development Life Cycle (SDLC) i.e., System Analysis, Design, Development and Testing using Agile Methodology. Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Experience in writing complex SQL scripts using, SQL Developer, and MS SQL for verification of values frontend and backend system.
• Good Domain Knowledge in CRM, ERP, Insurance and Banking domains.
• Experience in maintaining Informatica workflows for loading and transforming the data.
• Enthusiastic, flexible and project oriented team player with Excellent verbal and written communication skills and leadership skills to develop creative solution for challenging client requirements

TECHNICAL SKILLS:

Force.com: Salesforce CRM, Apex language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force(Pages, Components, Controllers), Apex Web Services, AJAX, Workflow & Approvals, Apex Data Loader, DashBoards, Reports, Analytic Snapshots, Custom Objects, Force.com, Case Management, Automation, Eclipse IDE Plug-in, S- Controls.

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

Programming Languages: APEX, C, C++, JAVA, SQL,SQL Developer, SQL Development tool.

Web Technologies: Webservices, HTTP Callouts, XML, HTML, CSS, Javascript, jQueryVisual Force: Custom Visual Force Pages

Salesforce Tools: Force.com, Eclipse IDE Plug- in, Apex Data loader, Command Line Data Loader, Force.com Platform (Sandbox and Production),Force.com Explorer, Force.com Migration .

PROFESSIONAL EXPERIENCE:

Confidential,New York,NY

Salesforce developer/ Admin

Responsibilities:

• Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC) application.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Created complex reports involving Matrix and Summary reports.
• Configured the business login hours, Profile based login IP address restrictions and Organization wide login IP address restrictions.
• Analysed the requirements with the business team and converted the requirements into detailed technical requirements.
• Preparation of design documents of various silhouette applications based on the gathered requirements.
• Involved in template generation (Proposal) using Apttus X-Author.
• Used Analytic Snapshots at given point of time to track progress for Chatter activities.
• Supported the data migration activities for migrating the data with the support of Salesforce.com.
• Used informatica to integrate business data into the salesforce environment in a safe and secure manner and also Integrated ERP systems to get data to different Salesforce Objects.
• Also used Canvas for UI design in salesforce, for creating the new interface.
• Performed Requirement Gathering for client preferences and data management. Loaded Call plan data regularly on quarterly basis.
• Managed requests and calls from other PAAS, SAAS applications using REST, SOAP web services.
• Developed Formulas, Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Automated Change Request Process and scheduled it to run on daily basis.
• Gathered requirements during inception phase, documented and delivered functional specification documents, and assisted architecture analysis and design.
• Provided support for nightly batch production cycle which required occasional on-call availability .
• Sound knowledge of ETL operations (data import/export operations) using various SFDC supported tools including Jitterbit, Dataloader.io, etc.
• Worked on Assets, Quotes, and Contracts to automate the Opportunity creation process.
• Hands-on experience working as a XML Programmer.Utilized JavaScript (JQuery), CSS, HTML, Java and XML . in online interaction with side users.
• Worked on salesforce community to publish, update and approve content. Salesforce Chatter feed company to Collaborate directly with experts . Employees will be able to post, share and get feedback from the customers.
• Worked on collaboration of current technology, the value of a strong Community - be it self service, partner channel sales, internal collaboration between employees or the most effective way to engage a customer's customers.
• Works with the Pre Sales Team to drive Sales Growth for the Community Cloud Products.
• For client side scripting AJAX tool is used

Environment: Saleforce.com platform, Apex Language, Visual Force, Apptus - X, SAAS, API Services, UI, Business Required Documents, Escalation Rules, PAAS, REST, SOAP Webservices, Silhouette Applications, Login Process, API services .

Confidential,Chester brook, PA

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Admin, Salesforce.com Developer and Business Analyst in the organization.
• Implemented Single Sign-On (SSO) in multiple Salesforce instances using SAML 2.0 and OAuth 2.0.
• Involved in Social Collaboration project to connect Salesforce Chatter platforms, Zyncro social collaboration tool, Make Positive Passport, Apttus X-Author for Outlook, Jive and StreamOnce, Microsoft Sharepoint 2013, and Microsoft Dynamics CRM, CPM.
• Created Web-to-Lead and Web-to-Case forms. Created Escalation rules to escalate the cases
• Hands-on experience with JSON Web Token(JWT), SAML2.0, JavaScript Object Notation (JSON) and in creating Marketing App as well as handling Single Sign-On(SSO) and Data Access Permissions
• Developed different Segment for the customer data hub to transfer to salesforce Marketing cloud, Experience working with Marketo tool in order to avoid duplicate Leads/Contacts to be entered into Salesforce.
• Salesforce with recursive AWS IDE Instances for clients utilizing GitHub and Amazon for stability, APEX, Visual Force, MSSQL/MySQL/Oracle and Dynamo DB
• Participated in the bug review meetings with Testing Team and, updated requirements document as per business user feedback and change in functionality of the application.
• Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Used Salesforce Lightning to delivers a modern, smart experience across every device.
• Used AJAX tool kit , S- controls to work on developing environment
• Working on automating processes with lightning process builder and implementing SSO for large Salesforce user base managing the continuous improvement of the infrastructure in Agile environment by partnering with development team.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Used SteelBrick CPQ to eliminate errors in opportunities. And also for creating accurate quotes faster by eliminating the errors in the quotes.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Developed custom SOAP and REST Web Services in Salesforce and published for external applications for consuming.
• Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects.
• Used Lightning process builder for visualizing and creating automated business processes.
• Worked on various Informatica power center transformation like lookup, Merge, and Picklist transformation along with input and output ports.
• Service Now tickets - Triage tickets and solved questions (reporting, usage questions, etc).
• Designed and developed Test utility framework and used annotations @isTest, @testSetup and ensured to meet 75% of code coverage.
• Worked on customizing salesforce OOTB features - Creating Page Layouts, Search Layouts, Record Types, Page layout assignment based on Record Type, Custom links.
• Used Force.com ANT migration tool, Change Sets for deploying components from sandbox to other sandbox and production instances.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Worked on CPM for Marketing strategies.
• Had a review over Community Comments and also manages the community managed programs .
• Also took part in creation and presentation of community strategy. Build relations with stakeholders.
• Worked on DBAmp for Data Integration of SQL and Salesforce.

Environment: Saleforce.com platform, Apex Language, Visual Force. Salesforce Lightning, SOAP, REST, Sandbox data loading, Testing, PageLayouts, Apptus - x, JSON, Microsoft SharePoint, Microsoft Dynamics, Zyncro social collaboration tool, steelbrick cpq.

Confidential,AZ

Salesforce developer

Responsibilites:

• Created business rules to ensure the data integrity of the alignment data.
• Created users, hierarchical roles, profiles, security controls, custom fields and visual force pages as per requirements.
• Experience with Service Cloud including : Service Console, Customer Portal , Case Feed , Sharing Knowledge Articles, Web-to-Case, Email-to-Case and Case-to-Lead to track Cases from the website and to create a Failsafe Login Authentication Process.
• Created Email templates for Inbound Emails using Visual force on client requirement.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on Salesforce.Com Object Model and Veeva Object model.
• Worked on Salesforce CTI (Computer-Telephony Integration) Integration tool.
• Created Templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Migrated data from CSV files to SFDC using Data Loader.
• Configure and implement CRM functional modules, encompassing sales planning, order management, account and contact management, and commission management.
• Wrote several visual force pages for users to create on demand reports not available with native Salesforce functionality; using scheduled apex, user selected visual force pages are emailed as Excel files.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the usage of Web services API.
• Supported Production deployments, User Rollouts and quick fixes.
• Experienced in deploying the CRM tool Salesforce.com to include: Business Requirement Development (BRD), dashboard development, report & list view development, process flows and documentation.
• Designed, Implemented, and Deployed the Custom objects, Page layouts, Custom tabs, Custom Buttons, Custom Links, and Components.

Environment: Saleforce.com platform, Apex Language, Visual Force, Veeva CRM Model, Triggers, Asynchronous apex, DashBoards and reports, CTI, Roles, Web- to - case, CSV files, Governor Limits, Case-to-lead, Web-to-case.

Confidential,Austin TX

Salesforce developer

Responsibilities:

• Hands on experience with solution design, workflow implementation, complex customizations, data lo Imported Data using Apex Data loader and Import/Export wizard.
• Fading, features available on Sales Cloud and Service Cloud.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Performed day-to-day administrative tasks and addressing production support issues (unlocking / re-setting passwords and modifying data).
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Doing the actual coding for the web site using different domains like HTML, XML, JavaScript, and CSS
• Implemented apex callouts to ExactTarget by consuming ExactTarget WSDL.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Implemented/Implementing Security Settings and configured profiles and permission sets.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Written Apex Batch, Schedule classes by implementing Batchable, Schedulable interfaces to perform DML operations at scheduled intervals.
• Performed Out Of The Box configurations customization activities Page/Search/Compact Layouts, Record Types, Dependent Picklists, Formula, Roll-up summary fields, Validation rules, Workflows and Approval process.

Environment: Saleforce.com platform, Apex Language, Visual Force, Asynchronous apex, Rules, Triggers, Cases, Tracking responses, Data Migration ExactTarget WSDL, Lead Conversions, Controller Classes.

Confidential

Salesforce Developer

Responsibilities:

• Built package.xml and deployed components to sandbox and production instances using Force.com ANT migration tool, Workbench and Change Sets.
• Built package.xml and deployed components to sandbox and production instances using Force.com ant migration tool, Workbench and Change Sets.
• Managed OWD settings, created various permission sets and assigned it to the profiles.
• Responsible for creation of users, roles, profiles and defined object and field level securities involved in data mapping and migration of data from legacy systems to Salesforce.com objects and fields.
• Designed various web pages in visual force for capturing various customers.
• Imported Data using Apex Data loader and Import/Export wizard.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Implemented case management automation (on Case Object) to track and solve customer’s issues. Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Designed and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
• Created Custom Buttons Using JavaScript
• Packaged and Deployed customizations from sandbox to other environments using FORCE.COM.

Environment: Saleforce.com platform, Apex Language, Visual Force, Apex Callouts, Email- to case, WSDL, JavaScript, XML, Salesforce Analyst, OWD settings, Email-to-case, Case Management Automation.

Confidential

Java Developer

Responsibilities:

• Worked closely with Developers, System Engineers, and Project Managers to translate functional designs into technical design documents.
• Involved in analysis, design, coding, and testing phases of software development.
• Created use of case diagrams , sequence diagrams , deployment diagrams .
• Translated end user specifications into functional and technical design documentations
• Involved in validating and reviewing team member’s modules.
• Created SQL queries and Stored Procedures for CRUD (Create, Read, Update, Delete) operations on database.
• Implemented database using SQL Server.
• Developed data model and stored procedures.
• The application is based on MVC-II Architecture using Apache Struts framework. Worked with 3-Tier Architecture which includes the presentation layer, Business logic layer and the database.
• Developed database access using JDBC.
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles.
• Doing the coding in HTML, JavaScript and VBScript for the assigned part of the websites

Environment: - JAVA, SQL, CRUD, Analysis, Design, Testing, HTML, JDBC