SUMMARY:

• IT Professional with 7+ years of experience which includes 5 years of experience in Salesforce.com, Service cloud CRM Platform, SFDC Consultant and around 3 years of experience with Web technologies
• Experience in Salesforce.com setup, configuration, customization, administration, data migration, and integration tools like Informatica
• Experience in building Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, and Components
• Created various web apps using the UI framework through Salesforce Lightening Components.
• Handled various applications through Service Cloud integrations
• Designed various custom applications with Lightening components using Apex and Java Scripts
• Adept in various stages of SDLC (Software Development Life Cycle) including analysis, architecture design, developments, enhancements, testing. Deployments, web and portal based object oriented enterprise applications
• Developed Apex classes, Apex Triggers, Visual Force (page, Component & Controllers) on Force.com platform to customize application according to the functional needs
• Expertise in maintaining the functional areas of Data Management, Contacts, Products, Price books, Leads, Campaigns, Opportunities, quotes, Activities, Dashboards and Reports
• Expert in implementing Sharing rules, Permission sets, Field level securities, Profiles, roles and Resource monitoring.
• Expertise in working with production environments like Salesforce.com Sandbox, Force.com IDE, SOQL, and SOSL.
• Worked on Migration tools Force.com IDE, Eclipse and Change Sets and Installing Applications by using AppExchange
• Worked on REST and SOAP API’s integrating on Force.com using simple HTTP methods and managing records.
• Accomplished Custom Integration of Outbound Messages, Workflow & Approvals, Custom Objects and Tabs, Email Services, Security Controls, App - Exchange Package & Custom Application, Sandbox data loading
• Implemented various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & email generation according to organization requirements
• Competent in writing complex SOQL, SOSL queries across multiple objects within the SFDC database
• Created Page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages
• Accomplished case management automation (on Case Object) to track and solve customer's issues. Implemented Web-to-Case, Email-to-Case entry and Manual case entry for entering customer's cases in Cases Tab
• Expert in implementing Security and sharing rules at object, field, record level for various users at various levels of organization. Also created various Profiles, Roles, Users and configured the permissions based on the organizational hierarchy
• Proficient in analyzing business requirements, Entity Relationship diagram (ERD) and implementing them to Salesforce objects, master-detail relationships, lookup relationships.
• Proficient knowledge of Governor limits and experienced in the optimization of existing code in accordance with the governor limitations.
• Profound experience and understanding of Object Oriented Design (OOD), MVC, multi-tier architectures and distributed architectures
• Have exposure in Customer Portal and Partner Portal.
• Extensive experience in bulk data migration
• Worked on tasks involving migration of data from various systems into Sales force CRM using ETL tools endpoints
• Experience in scripting languages like HTML, DHTML, XML, Java Script and software applications like, Dream weaver, Microsoft Word, Excel, PowerPoint, SharePoint
• Experience in preparing BRD (Business Req. Document) and in analyzing business requirements while gathering information required for implementation
• A self-motivated, goal oriented team player with demonstrated records of challenging achievements, Strong Leadership and quick learner with excellent skills in providing 24x7 support in Production, Preview and Development environment.

TECHNICAL SKILLS:

Salesforce Technologies: Workflows & Approvals, Apex Classes/Controllers, Apex Triggers, Visual force Pages/Components, Reports, Dashboards, SOQL, SOSL, Chatter, Custom Objects, Analytic Snapshots, Communities

Salesforce Tools: Force.com IDE, Data loader, Eclipse, Eclipse IDE plug-in, Force.com Explorer, Force.com Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool

Languages: APEX, Java, C, C++, SQL

RDBMS: MySQL 5.1, Microsoft SQL Server 2000/2005/2008, Oracle 8i/9i/10g/11g

Web Technologies: Java, JSP, Struts, JDBC, Web Services, XML, XSLT, JavaScript, Spring MVC, Struts, HTML, DHTML, XML, JavaScript

ETL/Integration Tools: Force.com Workbench, Heroku, Jitter bit AppForce.com Data Loader

Operating Systems: Windows NT/2000/XP/Vista/7, Windows Server 2000/2003/2008, Linux, Unix

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Salesforce Developer/Admin

Responsibilities:

• Played a major role in launching the Cummins Service System using Salesforce.
• Implemented JIT (Just in Time Provisioning) for the entire application as Single Sign-on Module.
• Designed the global Search Module for the regional Jobs Search with in the application.
• Designed the Apex Classes, Triggers with single architecture model, Visualforce pages and Visualforce components.
• Implemented configuration oriented designing as part of plug and play using custom settings& labels.
• Implemented the Job Close Functionality through various validations, callouts and data exchange process through local services.
• Been part of the Integrations (EDS, QSOL, SRT, INSITE and Many more) integrating to CSS (Cummins Service System) using REST and SOAP web services.
• Ensured the quality and best coding practices to avoid governor limits & view State issue across the applications.
• Incorporated the visual force pages to support Mobile, Desktop and Tablet view support of the CSS Application.
• Designed and developed Validation Rules to maintain data quantity and data consistency
• Developed Workflows and workflow actions to send emails, update fields and assign tasks.
• Supported in onboarding new locations through Account Creations, Role mapping and group access across the world (Australia, Mexico & Canada).

Confidential, Phoenix

Salesforce Developer/Admin

Responsibilities:

• Used the Apex scheduler to schedule timely data back up operations
• Developed Triggers, Apex classes and visual force pages as per the needs of the application
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with salesforce.com premier support and handled the support cases with the help of Salesforce.com support.
• Created various profiles and configured the permissions based on the organizational hierarchy requirement
• Worked on salesforce communities with branding and Registrations.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams
• Worked on Communities with Branding and Registration features.
• Created custom objects, fields and edited page layouts for grouping and editing field properties
• Created dependent Pick lists, Lookup Fields, Formula Fields and adding fields to Search layouts
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed and developed Validation Rules to maintain data quantity and data consistency
• Developed Workflows and workflow actions to send emails, update fields and assign tasks
• Created Approval processes and created Approval steps to email alerts and field updates.
• Worked on Integrating and Developing components using custom settings.
• Developed Trigger, Classes and Visual Force pages
• Configured email alerts through Hierarchical levels based on the role of the customer.

Confidential, Richfield, MN

Salesforce Developer/Admin

Responsibilities:

• Performed detailed analysis of business and technical requirements and developed the Apex classes using platform based technologies like Visual force, Force.com IDE
• Involved in coding for modules for all the Sub-Application of the CRM application, which involves extending existing SFDC standard components using Apex, Visual Force and other utilities
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards
• Implemented Web-to-lead to track and solve leads from the website
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom Tabs, Components, Visual force Pages to suit to the needs of the application
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Used the Lightening Components using apex code in apps while retrieving data from servers over visual force pages.
• Worked as Lead Service cloud functionalities to handling Customer services
• Worked on Custom Settings in Apex and Field Sets in Visualforce Pages.
• Involved in Deployment by using Change Sets and Force.com IDE tool
• Worked on creating Apex Triggers, Apex Classes, and Visualforce Pages to get custom logic.
• Installing Applications by using AppExchange.
• Implemented Field Level security for sensitive data holder fields
• Written Apex REST web service classes for inbound calls to salesforce from external applications; developed apex HTTP callout and generated Apex classes to invoke external application from salesforce to retrieve data and render in sales force UI.
• Worked on Data.com for populating lead information into Salesforce.com by using REST API
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Developed and configured various Reports for different user profiles based on the need in the organization
• Created email templates and inbound emails using Visual force for the clients and customers, Developed Email listeners to process incoming emails.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
• Worked on writing Test Classes for Apex Triggers, Apex classes and Controllers.
• Worked on Schedule Apex Class and Batch Apex Class.
• Used Heroku integrate with Sales force
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Participated in the training sessions provided by the Salesforce team and support end users.

Confidential, Phoenix, AZ

Salesforce Developer/Admin

Responsibilities:

• Performed the role Salesforce Developer and Admin in the organization
• Implemented the requirements on salesforce.com platform and Force.com IDE plug-in using Eclipse
• Developed Triggers, Apex classes and visual force pages as per the needs of the application
• Used the Apex scheduler to schedule timely data back up operations
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with salesforce.com premier support and handled the support cases with the help of Salesforce.com support.
• Created various profiles and configured the permissions based on the organizational hierarchy requirement
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams
• Created custom objects, fields and edited page layouts for grouping and editing field properties
• Created dependent Pick lists, Lookup Fields, Formula Fields and adding fields to Search layouts
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed and developed Validation Rules to maintain data quantity and data consistency
• Developed Workflows and workflow actions to send emails, update fields and assign tasks
• Created Approval processes and created Approval steps to email alerts and field updates.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Written Apex SOAP and REST web service classes and provide WSDL and Endpoint URI for the external consumer applications to consume salesforce and insert data.
• Integrated the Rest Web Services API for extracting the data from external systems to display in the pages of salesforce.com
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Worked on Apex Triggers and Apex Classes to achieve business requirement.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans
• In charge of conducting the UAT with the Business users and QA with QA Team.
• Providing Test cases to QA and UAT.
• Participated in Change Management Process. Creating Pipeline document, attended go no-go meetings.
• Release coordination and making sure changes to production are migrated without issues.

Confidential, Nashville, TN

Salesforce Developer/Admin

Responsibilities:

• Performed the role of Salesforce.com Administrator in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Maintained language settings and advanced currency management.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Developed a web-to-lead functionality to Companies website which directs leads to Salesforce CRM.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Performed troubleshooting of user accounts using Login access.

Confidential

Programmer Analyst

Responsibilities:

• Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
• Responsible for Coding using JSP, Java Servlets and XML.
• Implemented Model View Control (MVC) architecture using Struts Framework.
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model component
• Implemented design patterns like session facade, business delegate, value object pattern and Data access objects
• Developed web interface using Servlets, XSLT and JavaScript and desktop application using Swing
• Used XSLT for transforming the XML content into HTML
• Developed a webservice which will retrieve the details from the Database
• Writing procedures and Packages for Report Generation using Oracle as Database.
• Writing code for printing of Report pages in HTML format and Microsoft Excel files.

Environment: Java, JSP, Struts, JDBC, Web Services, XML, XSLT, JavaScript, Oracle 9i, ANT, Windows