SUMMARY:

As a Siebel CRM consultant in Europe and Asia, I was a key member on several implementation teams of different Siebel products and modules, including Siebel Order Management in Sales and Communications, Siebel Financial Services, Loyalty, Marketing, Call Center and Salesforce Sales. I acted as Siebel architect, developer, analyst and consultant for various Siebel projects and was responsible for various phases of solution delivery including analysis/design, proof of concept, coordinating with clients, development, deploying into production, support and performance tuning. I have rich expertise in wide set of Siebel modules including order management, product configurator, pricing, EAI, EIM and CTI integration. I am Siebel and Salesforce certified and have 13 years of IT experience .

TECHNICAL SKILLS:

• Siebel eCommunications, Financial Services, Loyalty, Call Center, Marketing, Sales, Field Service
• Siebel Tools, eScript, VB Script, EAI, EIM, Workflows, Workflow policies, Assignment manager, Runtime Events, Validation Rules
• Siebel order management, dynamic catalog, eConfigurator, Pricer, Siebel OpenUI
• Siebel server installation on Windows and AIX
• Agile, Scrum, Jira, Redmine
• Salesforce, Apex, Visual Force
• Web - services, SOAP, REST, SoapUI, Mule ESB
• Oracle database, MS Sql server, PL/Sql, t-sql
• Java, Eclipse, Maven, Spring Boot mvc
• AngularJS, java scripts, css, html, jQuery
• Oracle BI, Actuate
• Genesys Applications: Solution Control Interface, Configuration Manager, Interaction Routing Designer, Outbound Contact Manager, Gplus Communication Server, Configuration Synchronization Component, Campaign Synchronization Component, UCS Gateway, Multimedia Component
• Envox CTI, Cisco CTI for Siebel
• MS Office, MS Visio

PROFESSIONAL EXPERIENCE:

Confidential

Environment: Force.com

Salesforce developer

Responsibilities:

• Designed accounts and orders integration processes

Confidential

Environment: Siebel CRM 8.1.1.15

Oracle ACS consultant

Responsibilities:

• Provided HLD and TDD review for Order Management, Product Management and Service Management to improve design.
• Provided Siebel code and Siebel customizable products review to improve performance and application maintenance

Confidential

Environment: Siebel CRM 8.0, Oracle DB 11

Architect, developer, scrum master/team lead

Responsibilities:

• Provided full-cycle services of project deployment, including analysis, design, development, bug fixing, release management and support for debit cards issuing project.
• Designed Debit cards issuing processes and arranged them with customer during JAD sessions
• Developed set of EAI processes, and business processes
• Designed and developed extensions in products module
• Tuned performance in production environment
• Performed siebel team coaching and scrum leading

Confidential

Environment: Force.com

Salesforce developer

Responsibilities:

• Performed initial data migration and Salesforce set up

Confidential

Environment: Force.com

Role: Salesforce developer

Responsibilities:

• Migrated data and metadata between two not related orgs

Confidential

Environment: Force.com

Salesforce developer

Technologies: force.com, Soap

Responsibilities:

• Designed and developed integration between Salesforce and Timelog application

Confidential

Java, front end developer

Technologies: Java, Spring MVC Boot, AngularJS, JavaScript, css, bootstrap, html

Responsibilities:

• Designed and build REST CRUD client to Eloqua 2 Bulk API
• Implemented UI with AngularJS framework for Eloqua data bulk operations

Confidential

Environment: Force.com

Salesforce developer and analyst

Responsibilities:

• Designed front end integration process based on web-to-lead functionality and soap web services

Confidential

Environment: Force.com

Salesforce developer

Responsibilities:

• Designed and developed Salesforce web services for Order processing
• Designed extensions in data model
• Performed data cleansing using external DB
• Developed budget reports

Confidential

Environment: Force.com

Salesforce developer

Technologies: force.com, JavaScript, jQuery

Responsibilities:

• Designed and developed Salesforce soap client for NNMarketData queries
• Designed and developed Visual Force page to search and merge contacts, accounts and leads.
• Designed and developed Visual Force Page for custom merge of contacts and accounts with dynamic resolving of conflicts during the import
• Designed and implemented licenses management module based on REST services.

Confidential

Environment: Siebel CRM 8.1.1.14, Oracle DB 11

Technologies: Siebel OpenUI, css, JavaScripts

Siebel Developer Team Lead, Order Management Analyst, Architect

Responsibilities:

• First i acted as a developer team lead, than i took some order management and product architect’s responsibilities because the position became vacant.
• Designed and configured a set of ordering processes for activation, prolongation, deactivation of services, rate plan and msisdn change, hardware and accessories purchase.
• Designed and configured a set of compex products to represent postpaid contract with hardware purchase according discussion with customer and customer requests
• Performed proof of concept of product promotions of purchasing hardware with installment plan on a contract according out of the box functionality
• Used the set of product configuration technics, such as dynamic images, attribute with BC domain, field-binded attributes, attributes grandchild display, products UI layouts and product constraints to satisfy customer requests in products design
• Developed the set of about 30 processes for integration of Accounts, Interactions, Self Service processes and Orders with middleware
• Performed gap analysis and migration data mapping for accounts, contacts and addresses, service requests and activities
• Developed set of Account management processes to manage Contacts, Addresses and any additional entities in complex Customer-Billing-Service accounts hierarchy
• Designed and developed UI for Account management
• Resolved OpenUI issues on Siebel 8.1.1.11 version prior 8.1.1.14 version using javascripts and css modifications.
• Coordinated with vendors, dispatched tasks, performed the release management.

Confidential

Environment: Oracle Siebel CRM 8.1.1.11, MS SQL Server

Siebel Solution Architect/Developer/Analyst

Responsibilities:

• Performed technical analysis, solution design, HLD and technical specifications writing and Siebel development for Siebel marketing, sales and service applications delivery
• Was responsible for development team leading and development team’s complex issues solving
• Performed Order Management processes analysis, design, configuration and extension for purchases and service of mining machines
• Taught and prepared client’s local team, responsible to solve product management related issues including CxP, configurator UI, CxP constraints, pricer, dynamic catalog setup, analysis and configuration.
• Designed and developed EAI integration of Siebel products, orders, accounts with back office.
• Coordinated with vendors
• Designed and developed data migration utilities from Excel files into Siebel using Siebel Web Client Automation
• Performed analysis and developed extension of various process flows including AutoQuote on Opportunity, AutoOrder on Quote, AutoAgreement on Quote, Order Execution (Asset creation or modification on Order submit with SIS OM PMT Service)
• Performed analysis and configured Asset’s service plans creation on Order submit
• Performed analysis and configuration of Assets preventive maintenance

Confidential

Environment: Siebel CRM 8.0, Oracle Database 10, Java, JS

Solution Architect/Analyst/Developer

Responsibilities:

• Performed gap analysis, functional design arrangement with customer, cost and implementation terms estimation
• Coordinated with vendors
• Designed and developed Siebel - FICO EAI integration
• Designed and developed a set of B2B EAI processes for credit capture in retail goods purchases
• Designed and developed Siebel add-on (java applet) automation of client’s photography in Siebel to exclude frauds
• Performed Siebel financial services application extension and support.
• Extended Integration of Siebel with scoring system, banking systems B2 and isCard
• Developed a set sql packages for integration with scoring system (pl sql)
• Performed oracle sql performance tuning on prod environment
• Performed Siebel performance analysis, system configuration recommendation and technical architecture
• Designed and developed Siebel extension for photo capturing, using Java, javascripts and html

Confidential

Environment: Siebel CRM 8.1, Oracle Database 11

Siebel CTI Consultant

Responsibilities:

• Performed analysis and configured CTI integration with CISCO contact center

Confidential

Environment: Siebel CRM 8.1, Oracle Database 11

Solution Architect/Developer Team Lead

Responsibilities:

• Analysis, design, and development for Finance Services Siebel 8.1, including business model, processes, UI and EAI integration
• Designed and implemented modules for account management, corporate and personal credit loan management, deposit and current account management processes. css, UI and Web Templates customization to change look behavior
• Designed and developed a module for 2-phase administration of Siebel employee
• Developed a set of Siebel and SAP direct EAI integration for accounts and contacts
• Developed a set of Siebel and government reference boards EAI integration
• Developed a set of views for Siebel web-portal integration with banking system
• Developed a set of email notifications using workflow processes and policies
• Performed Siebel Sql performance tuning
• Performed Siebel crashes analysis and resolving
• Trained Siebel development group from the scratch in a short term.
• Trained and participated technical architects/administrators in Siebel architecture.
• Participated in custom CTI driver development for Siebel.
• Performed initial Siebel Server installation

Confidential

Developer/analyst

Responsibilities:

• Stock, salary, financial and bookkeeping modules extension and support

Confidential

Environment: Siebel CRM 8.1, Oracle Database 11

Siebel EAI Developer

Responsibilities:

• Designed and developed a set of integration processes, including accounts, contacts, opportunities EAI export/import.

Confidential

Environment: Oracle Siebel CRM 8.1, MS SQL Server

Siebel Consultant

Responsibilities:

• Participated in Siebel EAI integration with CRM Desktop application
• Fixed Siebel customization-related EAI bugs of end customers
• Trained integration developers in Siebel EAI bug fixing
• Coordinated Siebel SSO authorization issues resolving for EAI
• Performed Siebel data migration between environment and Siebel setup
• Performed Siebel performance tuning and setup
• Performed Siebel 8.1.1.11 installation on Windows server

Confidential

Environment: Siebel CRM 7.8, Oracle Database 9

Solution Architect/Developer Team Lead

Responsibilities:

• Analysis, design and development of Siebel Order Management processes, including specific pricing and discounting functions
• Designed and developed Siebel-based replacement for custom Channel & Commissions management systems as well as Handheld & Portal additions
• Configured and extended Siebel EAI order execution processes
• Designed and developed asset refreshment utilities to avoid complex asset’s self-healing during order execution
• Performed Siebel, Oracle database tuning and optimization on Siebel schema, consisting of ~20 000 000 Accounts
• Tuned Actuate reports and EIM performance
• Configured assignment manager with appointment booking system
• Configured aggregate discounts and dynamic pricing procedures