SUMMARY:

• 8 years of combined experience as a Scrum Master and Business Analyst which include Business Requirement Gathering, Gap Analysis, Business Process Modeling, Process Management, Change Management, Application Development & Release Management in diverse business domains like Healthcare, Insurance, data center infrastructure management and Finance.
• Experienced in Agile and Kanban frameworks to manage the product development workflow.
• Adept at creating business and functional requirements through 1 - 1 meeting, interviewing session, Joint Application Development (JAD) sessions and track versions.
• Excellent skills in documenting Business Requirements Document (BRD), Functional Requirements Document (FRD), System Requirement Specifications (SRS), Use Cases, process mapping (swim lane work flows) and Test Cases.
• Managed project with cross-functional teams and gathered VOC Requirements.
• Developed and maintained detailed project schedule for software deliverables
• Provided project update on weekly call with Program Team.
• Hands on experience in XML, JSON.
• Proficient knowledge of Unified Modeling Language. Expert in analyzing and creating Use Case Diagrams, Activity Diagrams, Data Flow Diagrams, Business Flow Diagrams and Sequence Diagrams using MS Visio.
• Efficient in creating stories, identifying and assigning tasks, creating reports and burndown charts in Rally.
• Expertise in implementing Test scenarios, Test cases, System testing, Regression Testing and maintaining Requirement Traceability Matrices for baseline documents in HP Quality center, Test director and track defects in JIRA
• Experienced in conducting Gap Analysis, expert in creating AS-IS and TO-BE documents.
• Strong experience in Business and Data Analysis, Data Profiling, Data Migration, Data Integration.
• Adept at creating pivot tables, charts, writing and designing SQL queries. Excellent skills in MS Access, MS Excel and SQL.
• Worked with the Business Objects developers to provide input for generating automated and ad hoc Business reports.
• Followed the ESS guideline for documentation necessary to support global trading applications.
• Working knowledge in HIPPA transactions dealing out with EDI’S 271, 276 and 270, 470, 835, 837, 834, HIPAA 4010, 5010 , claim adjustments and claim processing and well versed with ICD9 and 10.
• Expert in Adobe Analytics and Tealeaf for Web Analytics.
• Working knowledge using Iclinic EHR software.
• Proficient in consulting and mentoring technical resources concerning methods, procedures, and standards to be used during design, development, and unit testing phases of system development projects.
• Confident, analytical and detail-oriented candidate with excellent multi-tasking capabilities to perform exceptionally in ever-changing and stressful environments.
• Articulate communicator equipped with great work ethic, excellent interpersonal skills with the ability to evaluate alternatives and guide business decisions.

TECHNICAL SKILLS:

Rational Suite: Rational Rose, Requisite Pro, Clear Quest, Clear Case, PVCS

Databases: IBM DB2/400, Oracle 10g/9i, MS SQL server 2003/2005/2007, MS Access, SQL *Plus

Methodologies: RUP, UML, Agile Modeling, SDLC model, Waterfall model, Spiral model, Use Cases, JADBusiness modeling: ER Diagrams, Conceptual, Logical & physical modeling, enterprise architect, balsamic mockups, Adobe Dreamweaver

Test Tools: HP ALM, Trac, Rally

Microsoft Office Tools: Excel, Word, Project, Access, Visio, PowerPoint and Outlook

PROFESSIONAL EXPERIENCE:

Confidential,Baltimore,MD

Lead Business Analyst/Scrum Master

Responsibilities:

• Lead the support of the systems and take responsibility for complex and challenging on-call issues.
• Introduced & taught Scrum, functional testing, performance testing, test case management & product backlog management.
• Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction
• Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
• Work on resolving job failure, review problem, and identify issue and work to resolve it; if cannot independently resolve it, escalates and work with escalated resource to solve the problem.
• Monitor the system and communicate with other areas regarding problems to ensure the system is functioning.
• Develop application support documentation including formal proposals, feasibility studies, requirements specifications, use cases, system test cases, design documents, and testing plans according to standard system development lifecycle methodologies.
• Demonstrate developments for every sprint through presentations to clients and Technology management and other groups. Plan and conduct meetings including, but not limited to- application development sessions, fit-gap analysis sessions, design reviews, documentation review meetings, etc.
• Interface with all facets of Technology organization including Programmers, Engineers, managers, etc. to develop multiple solutions to business problems of varied complexity.
• Present evaluation of alternatives and recommendations to the business for the purpose of determining and agreeing upon the best resolution.
• Assist Production Support Lead and/or Production Support Manager in the development of project plans to identify tasks necessary to solve a business problem.
• Track progress in Rally and notify management of issues that require escalation
• Create and setup test data throughout unit, system, and user acceptance testing.
• Lead small projects of short duration, or portions of large projects related to specific deliverables which include investigation; coordination and requirements gathering; testing; and configuration.

Environment: MS Access, MS word, MS excel, MS Visio, SQL, HP ALM, Agile, SharePoint, IBM lotus Notes, HP service Manager, Rally, AEM, JSON

Confidential,Bloomington,IL

Snr. Business Systems Analyst /Scrum Master

Responsibilities:

• Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts.
• Improved team velocity by incorporating capacity planning into sprint planning sessions
• Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Resolved a complex infrastructure issue by creating and utilizing a professional network of Scrum Masters, Product Owners and Technical Leads within
• Create, utilize, and administer standard operating procedures for all work on critical data center facilities equipment in the user interface tool Nlyte.
• Maintain and establish processes for the ongoing maintenance of data center rack and cabinet level documentation, including data center diagram.
• Interfaced with business users to prepare and update Business Process Requirements for the new release of Healthcare tools
• Work with the management for improving and giving new ideas for designing future processes of the HIPPA transactions dealing out with EDI’S 271, 276 and 270, 470, 835, 837, 834, HIPAA 4010, 5010, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions using best practice model and principles and also well versed with ICD10.
• In depth knowledge of Medicare/Medicaid Claims processes from Admin/Provider/Payer side which were later part of the training program to vendors
• Work closely with the technical architects to help them create reports using MY SQL
• Work with project team representatives to ensure that logical and physical data models were developed in line with corporate standards and guidelines.
• Involve in defining the source to target data mappings, business rules and data definitions.
• Develop user test cases and validates test results during user acceptance testing (UAT).

Environment: Nlyte, Bulk data manager, MS Access, MS word, MS excel, MS Visio, My SQL, Trac, Waterfall and Agile, SharePoint, IBM lotus Notes, HP service Manager

Confidential,Houston,TX

Healthcare Business Analyst

Responsibilities:

• Conducted discussion sessions with Stakeholders of Accounting, Customer service and EMR departments to determine business needs, resources available and time constraints for the patient web portal upgrade
• Shadowed different department representatives to understand how they responded to their patient’s requests
• Assisted QA team in creating Test Plans and Test Cases based on User Requirements and Functional Specifications to follow during the testing phase
• Responsible to see that the website adheres to HIPAA (Health Insurance Portability and Accountability Act) standards.

Confidential

Business Analyst

Responsibilities:

• Worked on XML requirement for prescription package inserts that defines the semantics and structure for the regulatory requirement and content for product labelling, for company’s new software product that enables the company to easily comply with the FDA's new Structured Product Label (SPL)
• Solve organizational information problems and requirements by analyzing requirements; designing software & process solutions. As a functional expert on the allocated application, I was the point of contact between the client teams / business units and development teams.
• Operational objectives involved studying business functions; gathering information; evaluating output requirements and formats.
• Designed new software system requirements by analyzing, constructing workflow charts and diagrams, studying system capabilities and writing specifications.

Environment: UML, Use Case diagrams, Caliber RM, Microsoft Visio, and MS Project, XML, RUP .

Confidential

Business Analyst

Responsibilities:

• Part of company’s new software product that enables the company to easily comply with the FDA's new Structured Product Label (SPL) XML requirement for prescription package inserts. SPL is XML based standard that defines the semantics and structure for the regulatory requirement and content for product labelling.
• Facilitated application development sessions and walkthroughs between technical and regulatory teams for meeting requirements as well as solving problems daily such as, but not limited to, classifying and documenting new change requirements, dealing with multiple product teams, researching delays, documenting errors and incorporating software enhancements into design documents.
• Created “As is” and “To be” system documents to show the current and proposed functionalities
• Used MS Project for Project scheduling during the entire life cycle.
• Developed Use Case Diagrams using Visio.
• Assisted in developing the test plans for GUI, Functional Testing, System Testing and UAT.
• Reported directly to the Vice-President and gave weekly status on the sales of the clinic.
• Achieved given monthly target of generating revenue of approximately $30,000 for the clinic
• Worked on electronic health records and billing system using Iclinic
• Evaluated Agency staffing, equipment and space needs for the cost effective and efficient delivery of services.