PROFESSIONAL SUMMARY:

• Over 7+ years of IT experience in various stages of Software Development which includes 5+ years of experience as Salesforce CRM Developer which involves Administrator, Development, Integration, communities and lightning like classic to lightning migration and lightning component development. 4 Years of experience on Java
• Experience in implementing technology - enabled business solutions.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support,Business processes and recommended solutions to improve their processes using salesforce.com.
• Experience in Administration, Configuration, and Implementation of Salesforce CRM and Salesforce SFA applications based on Apex Language and Force.com Platform.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, SOSL.
• Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Proficiency in SFDC Administrative tasks like creating and customizing Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Events.
• Experience in data migration using Import wizard and Apex Data Loader.
• Experience Integrating cloudcraze and salesforce.
• Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Experience in customizing Salesforce CRM for generating web-to-leads and web-to-cases.
• Proficiency in Object Oriented Languages like C++, Java, JSP, Servlets and other Java technologies.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript.
• Experience in databases such as Oracle and MySQL.
• Extensively worked on Salesforce.com sandbox and production environment including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change Set.
• Proficiency in installing and developing Lightening, App Exchange applications.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Excellent debugging and documentation skills to achieve the complex business functionality.
• Proficient in cloud based business applications, experience with data management and reporting, in combination with strong analytical skills.
• Have working experience in Design and Development of UI’s Using Visualforce, and HTML.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Worked closely with Business Users to enabled business process using SFDC.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Apex Custom Controllers and Extension, Workflow Approvals, Dashboards, Custom Objects, Case Management Automation, Integration

Salesforce Tools: Eclipse, Force.com IDE, Explorer, Apex Data Loader, Force.com Platform (Sandbox and Production).

Analytics Tools: Tableau 8.2

Languages: Apex, C, C++, Java

Web Technologies: Web Services, Java Script, XML, HTML, CSS

Database: SQL, Oracle 8i/9i/10g, SQL Server

Operating Systems: Windows NT / 2000 / XP Pro / Vista / 7, Windows Server 2000 / 2003 / 2008 , Linux Red Hat/SUSE/Mint/ Ubuntu/ Free BSD, OS X

Documentation Tools: MS Office, MS Visio Pro, Adobe Framemaker, Snag IT

BIG DATA Ecosystems: Hadoop, HDFS, MapReduce, HBase, PIG, HIVE, ZooKeeper, Sqoop, Oozie, Hue, Flume, MongoDB, Mahout

PROFESSIONAL EXPERIENCE:

Confidential, Linthicum, MD

Salesforce Developer/ Lightning Developer

Responsibilities:

• Performed the role of sfdc developer,lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning andCRM implementation.
• Documented and shared the requirements with other SalesForce.com consultants for further implementation.
• Develop portal solution using Lightning Components
• Worked with Service Cloud technology and on-premise infrastructure integration for Salesforce.com.
• Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing SalesForce implementation.
• Performed the roles of Salesforce.com Administrator/Developer in the organization.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Designed and deployed Custom objects, validation rules, Page layouts, Custom tabs, Components, to suit the needs of the application. 
• Provide and organize documents via Salesforce CRM Content or the Documents tab in Customer portal.
• Oversee and manage the implementation of the CRM application using salesforce.com methodologies.
• Defined lookup and master-detail relationships on the objects.
• Developed Visual Force Page according to the client’s requirement.
• Developed several Apex Triggers, Classes during the project lifecycle. 
• Worked with SOSL and SOQL queries to get data from different related objects
• Invocated the queries and Apex methods from JavaScript
• Deployed the code developed in the Developer Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Creation of Test Data for all the business rules of all projects in QA as well as in UAT environment.
• Created Support Pages for end users using HTML, JQuery, JavaScript, Visual Force.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Interacted with testing and the development teams for the development and testing of the code.
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI.

Environment: Saleforce.com platform, Service Cloud, Apex, CRM, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, AppExchange, HTML

Confidential, Houston,TX

Salesforce Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used SOQL&SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Used Data loader to load the records on to the force.com platform.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter &App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Force.com API, Controllers, Sharing Rules, LightningComponents, Java Script, Web services, Triggers, Controllers, Workflows, Email Updates.

Confidential, San Jose, CA

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Worked with salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Worked with Apex Classes, Apex Triggers and Visual force pages
• Develop and Implement portal solution using salesforce Components
• Maintained user roles, security, profiles and workflow rules wherever necessary
• Created Sharing rules, Assignment Rules and Escalation Rules for Cases
• Developed various Custom Objects, Tabs, Components and Visual Force
• Integration with CastIRON.
• Develop and Deploy SFDC Integrations with SAP and other applications using .Net environment and Force API
• Data Migration from Legacy Front Range to SalesForce
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people
• Developed Custom Objects, Custom Reports and dashboard on regular basis for the sales performance and lead generation statistics

Environment: Saleforce.com platform, Salesforce Components, Apex Language, Visual Force Pages, Data Loader.

Confidential, Atlanta, GA

Salesforce Developer

Responsibilities:

• Proficient in using market products for automation, consumer engagement and marketing management
• Coordinated of-shore team of 8 members
• Developed many requirements using metadata and change set.
• Developed Apex Classes, Apex triggers, Batch apex classes, Scheduled apex classes to define more automation process.
• Developed many applications using service max to automate operational planning.
• Deployed many applications on sales cloud, service cloud which includes the call center and marketing applications.
• Involving in doing unit testing by writing test classes and working with SIT and UAT.
• Working with writing SOQL and SOSL queries.
• Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer queries in due time.
• Worked on developing customer portal for Developed an Application for portal users
• Prepared reports and dashboards and analytical snapshots for executive levels as well as manager levels
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader.
• Hands on experience on service max for customer service and scheduling
• Created custom Visual Force page as well as few extensions to standard page, Apex classes and test methods in accordance to the requirements that the standard page would not suffice.
• Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance to the approval matrix.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Triggers, Workflows Rules, Validation Rules.

Confidential

Salesforce Developer

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, CustomFormula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Triggers, Workflows Rules, Validation Rules.

Confidential

Java Developer

Responsibilities:

• Performed gap analysis on existing system, which is in ASP/PHP/CGI/Perl/CSV/Sybase/MySQL technologies and identified the gaps and listed needs of proposed system. Captured the functionality into several use cases.
• Worked as offshore coordinator managing the offshore development work and code review
• Designed and modeled a new database to replace the csv files and to support as foundation for future reporting infrastructure that should serve the needs of all other products in MarkMonitor.
• Written Unix shell scripts for creation of missing CSV files from legacy reports contained in text
• Developed core java application to read the CSV files and load data into the database using Java file I/O API.
• Setting up cron jobs in Unix box to generate repots for ID tracker
• Implemented the service layer and the persistence layer using Spring MVC and Hibernate and used Spring AOP for Hibernate transaction management. The hibernate transactions are to cover the role check, account database and finally to update the new reporting database
• Design and Development of JAX-RPC based tab service web service using Apache Axis, SOAP. This tab service is instrumental in customizing the tabs to be displayed in dashboard application.
• Used Maven build tool to build the application

Environment: HTML, CSS, Java 1.4, JSP, ASP, JSON, AJAX, DTD, JAX-RPC, SOAP, Spring 2.5, Hibernate 3.3, XML, Web Services, Apache Axis, JUnit, Sybase, MySQL, PostgreSQL, Apache Tomcat 5.5, Solaris, Windows XP, SVN(subversion), JIRA, Maven, Eclipse