SUMMARY:

• Lead product development team in creation and launch of a new Law SAS platform (CaseEdge). Took product from alpha state to full production with increasing customers. Directed development of new product functionality and new integrations that expanded reach to new customer segments.
• Agile product owner for a SaaS law management system, managed product backlog and oversaw local development engineers along with an offshore development team. Spearheaded effort to bring developers into the Agile fold, and lead the effort to stabilize and innovate the application.
• Prepared project Charter, project scopes, budgets, estimates, proposals, schedules, risk reports, functional and technical requirement documents, progress reports, performance metrics.
• Experience in authoring Business Requirement Documents (BRD) by gathering Business Requirements and Expectations from Subject Matter Experts (SMEs) and defining business processes, identifying risks, performing Gap Analysis, Feasibility Analysis and Impact analysis.
• Proficient in preparing Business and System Use Cases and supporting all the documents with UML Diagrams such as Use Case Diagrams, Class Diagrams, Data Flow Diagrams, Sequence Diagrams, Process Flows (Business and System) using UML modeling tools such as MS Visio and Rational Rose.
• Experienced in all aspects of SDLC, such as Requirements Analysis, Design, Implementation, Testing, Quality Control and Deployment.
• Used Jira with Jama Connector for Requirements management and tractability as well as Bug tracking during the bug fix cycle.
• Exceptional ability to adapt to latest technologies, perseverant, innovative and organized.
• Have excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels and can work as a part of a team as well as independently.
• Experience in executing test cases and automated test scripts using tools such as Quality Center and QTP. Wrote database queries using SQL and PL - SQL to conduct back end testing.
• Prepared User Guides, training material, Business FAQs and other documentation. Created Sketch Flow for UI Prototyping.
• Experience in .NET Framework (C#, VB.NET, ASP.NET, ADO.NET).

TECHNICAL SKILLS:

Related Technologies: Salesforce, Web Service, HTML, XML, WebSphere Commerce V6 and V7, Workday

Database: Oracle, Access, DB2

Environment: s: ASP.Net, VB.Net, HTML, XML, JSP, XML, IBM WebSphereTools: MS Visio, MS Office, MS Project, SQL, Navigator, TOAD, TFS

Testing Tools: Quality Center, Test Director, QTP, Load Runner, Selenium

PROFESSIONAL EXPERIENCE:

Confidential

SalesForce Business Analyst/ Product Owner

Responsibilities:

• As the Product Owner of CaseEdge, I am involved in Backlog Refinement, Iteration Planning, Release Preparation, Story creation and Team Demos & UAT.
• Manage biweekly sprints as Product Owner in agile environment using TFS. Facilitated the daily scrum meetings, sprint review, and sprint retrospective.
• Managed development of new in-house products and partner Integration such as DocuSign, Salesforce, Casemaker, LawPay.
• Participated in testing, prepared and delivered test reports to management and recommend a go/no go action based on test results.
• Worked alongside executive team to define quarterly and yearly goals for my pod. Determined the timelines for upcoming projects based on the LOEs from Dev and QA.
• Spearheaded FSX homepage redesign and Search Optimization project. Redesigned a new UI to provide a modern and powerful Search functionality to internal and external users.
• Lead the Credit Card Payment project to implement credit card processing in coordination with LawPay.
• Created Process flow diagrams, Sketchflows to capture the existing flows and conducted the gap analysis on to predict upcoming changes.
• Executed SQL queries for Data analysis, completeness and accuracy of Product Integrations .
• Created Custom objects and fields- Leads, Marketing, Compaign, Dashboard, Sales, Account etc.
• Configured security and organizational hierarchy for sales for salesforce implementation.
• Customized page layouts for Salesforce standard and custom objects.
• Configured Reports for custom objects and associated them to Dashboard.
• Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity

Confidential

Business Analyst

Responsibilities:

• Worked on monthly financial reports including expense and staff revenue analysis reports, variance analysis, ad hoc reports, and other financial modeling support that determined the financial impact of Light Path.
• Worked with product management, sales and marketing, Engineering, quality assurance, and other functional teams to conceptualize, analyze, design, and implement NetCracker upgrades and Business Objects Reports.
• Identified and gathered business goals and requirements from user community; analyzed and translated customer business requirements into technical requirements and functional specifications for system design and implementation.
• Worked on Data Warehousing and Integrated Case Management Systems project. The responsibilities involved Business analysis, Mentoring, Data Analysis, Data Integration, and Data Modeling.
• Manually validated Reports by executing SQL queries to fetch data from database and compare with the compiled reports.

Confidential, NY

Business Analyst

Responsibilities:

• Analyzed department technology usage and determined the best course of future projects.
• Identified process boundaries and developed opportunities to automate process and functions.
• Prepared user manual and drafted FAQ for end-users.
• Prepared questionnaires based on user centered design (UCD) for the users for application redesign.
• Conducted software and application training to the users and new members in the team by preparing user and technical manual and assist them with any technical or non-technical issues.
• Created automated test scripts, training guide and supported UA. Edited Java Scripts to customize the automated scripts spit out by QTP.

Confidential, Melville, NY

WebSphere Commerce Analyst

Responsibilities:

• Documented the existing Business Process flows and Current state processes to perform Impact Analysis.
• Led the development effort of highly intuitive, user-friendly and professionally designed Graphical User Interfaces (GUI) and Confidential Webstore leveraging C# .NET
• Conducted walkthrough sessions for Development and QA Teams to assist in better understanding of the current Business Process and Requirements.
• Performed manual testing using Quality Center’s test lab for Confidential feed processing
• Conducted Functional, Regression and End to End testing and logged and tracked defects using Quality Center.
• Created user guide and documents to train the business users by conducting Workshops

Confidential, Norristown, PA

Quality Assurance Analyst/ Business Analyst

Responsibilities:

• Developed Test Plans, Test Cases, Test Scripts, Test Scenarios, and Test Data on daily basis.
• Prepared test data for positive and negative test scenarios as per application specifications. Involved in both Manual and Automated test plans and test cases.
• Used Quality Center for defect tracking, facilitating and monitoring the testing process and bug reporting.
• Performed functional, regression and performance testing in user acceptance test (UAT) environment and approval of the application.
• Designed, created and maintained BI using Business Objects; provided leadership in report creation.

Confidential, TN

Functional Analyst

Responsibilities:

• Created business requirements, functional specifications, and reporting requirements for replacing Confidential legacy applications with Oracle ERP Apps.
• Identified issues, determined competitive replacements and drove development efforts related to automating interfaces and linkage to the non-Oracle Systems.
• Managed analyst team with gathering enterprise-wide data on peripheral devices within all City Divisions; authored report for Memphis City Council, used as a point of reference for vendor RFP/RFQ.
• Analyzed and documented As-Is and To-Be business processes at Application Services, End User Services and Data Center/Network Operations Center.
• Maintained requirements in Jira for tracking and testing purposes.

Confidential, Mineola, NY

Jr Business Analyst/ Data analyst

Responsibilities:

• Identified and gathered business goals and requirements from user community; analyzed and translated customer business requirements into technical requirements and functional specifications for system design and implementation.
• Wrote Test Cases, performed UAT, and reported the bugs and other open issues in TFS.
• Assisted the ScrumMaster with preparing Sprint Backlogs and milestone tracking for each Sprint cycle.