SUMMARY:

• Salesforce Certified Professional with over Seven years of experience in IT including more than Five years of experience in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration and Supporting the Cloud Applications.

TECHNICAL SKILLS:

Salesforce: Apex Language (Classes, Trigger, Batch, Schedule), SOQL & SOSL Language, Visualforce Pages, Web Services (SOAP, WSDL, REST), Sales, Service, Marketing & Community Cloud, Lightning Components, Ant based Force.com Migration Tool, Workflow rules, Approval Process, Process Builder, Profiles, Permission Sets, Role Hierarchy, Validation Rules, Custom objects, Relationships, Page Layouts, Search Layouts, Record Types, Reports, Dashboards.

Force.com Tools: Developer Console, Force.com IDE, Force.com Explorer, Workbench, Data Loader.

Web Technologies: DHTML, XML, HTML5/4, CSS3/2, JavaScript, jQuery.

Programming Languages: C++, Java, Apex

Operating Systems: Windows, Mac, Linux

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Salesforce Developer

• Interacted with business users/analyst and prepared technical design documents based out of the requirements.
• Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and Used BitBucket for code repository.
• Worked in converting existing Application to force.com applications and used the Debug Log and System Log Console to catch exceptions.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Integrated external applications with Salesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Performed UAT cleanup using some scripts and Data Loader.
• Integrated PokitDok with Salesforce instance through DataPower by making Asynchronous Calls using REST API.
• Worked with salesforce Process Builder and consolidated existing workflow rules with process builder.
• Used Apex Data Loader mapped data sources and loaded data into Call Center application.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
• Written several SOQL& SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Performed unit testing for every written code and always wrote test methods with code coverage of 75% minimum.
• Migrated code from Sandbox to QA and QA to Production using cascade tool.
• Used JIRA Agile for project management and bug tracking.

Environment: Salesforce Unlimited Edition, Apex, Visualforce Pages, BitBucket, JIRA, Eclipse IDE, DreamFactory Utilities(Cascade), Workbench, DataLoader, SOAP, WSDL, REST, PokitDok, Process Builder, JIRA, Workflow, Health Cloud.

Confidential, Tallahassee, FL

Salesforce Developer

• Worked closely with Business analysts and performed detailed analysis of business and technical requirements.
• Developed Apex classes along with Enabling Aura to make them available to Lightening components.
• Created various Lightning components and used them in Community builder as per the requirement.
• Used Customer Service (Napili) template for creating responsive community.
• Worked on Knowledge articles to store different recipes.
• Used libraries like SLDS and Leaflet in Lightning components.
• Experienced in setting up Environment by enabling My Domain, Decompose the App in Components and build the Lightening App.
• Built Apex Classes implementing SOSL & SOQL statements to manage interaction with the database.
• Developed the test plans, test conditions and test cases to be used in testing for this project.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors Limits.
• Performed code deployment from sandbox to production using Change Sets.

Environment: Salesforce Enterprise Edition, Community Cloud, Apex, Lightning Components, HTML5, CSS3, JavaScript, Windows 7.

Confidential, Columbus, OH

Salesforce Developer

• Involved in all phases of Software Development Life Cycle (SDLC) starting from requirements gathering and design.
• Followed Salesforce best practices, designed, developed, and deployed Apex Classes, Controller Classes, Batch Apex, Apex Scheduler and Apex Triggers for various functional needs in the application.
• Hand on experience in salesforce lightning feature and knowledge of GitHub for code versioning.
• Developed Saleforce1 Lightning apps, components, controllers, handlers and events in the existing organization.
• Implemented the requirements on Salesforce.com platform using Eclipse Force.com IDE Plug - in.
• Written triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Worked on creating Reports, Dashboards, Report Types, Analytic Snapshots on various standard and custom objects.
• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created Batch Apex classed for batch execution and updating of related field.
• Implemented Agile Methodologies, i.e., Test Driven Development (TDD) with Continuous Builds and controlling iterative and incremental projects.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Used Data Loader for insert, update, and bulk import or export of data from salesforce.com objects.
• Integrated Web Services for extracting the data from external systems.
• Used Salesforce.com AJAX toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Wrote Apex test methods and test cases with code coverage of more than 75%.
• Deployed code across various sandboxes using Force.com IDE, Change Set, Workbench and Force.com Migration tool, prepared package.xml for workbench and Force.com Migration tool.

Environment: Agile, Salesforce Enterprise edition, Service Cloud, Apex, Lightning, AJAX, Workflow & Approvals, Web Services, Reports, Dashboards, Email Services, Data Loader, JavaScript, Eclipse IDE, Window 7.

Confidential, Burlington, VT

Salesforce Developer

• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology.
• Worked on enhancements to the client's sales processes in Salesforce.
• Implemented Sales Cloud and incorporated the enhanced features as required to streamline the business process.
• Worked on Eclipse, Developer Console and Anonymous blocks development tools for developing, debugging and testing of Apex classes, Visualforce pages, triggers and test classes.
• Debugged Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Created CPQ (Quote to Cash) process using APTTUS CPQ and CLM AppExchange tool in Quote, Contract and Order Management process which includes Product and Service Configuration, Quote creation, Pricing structure, Billing statement, Payment & Receipt.
• Managed APTTUS application releases and future upgrades.
• Supported Sales and Marketing business applications and enhanced for better productivity.
• Performed customization on Sales, Marketing cloud objects Leads, Accounts, Contacts, Opportunities, Opportunity Splits, Quotes, Campaign, Campaign Members.
• Customization of APTTUS product by using Salesforce.com features like Triggers, VF pages and Controllers.
• Developed BULK API calls (REST) and SOAP to interact with the 3rd party tools.
• Involved in Contract management administration (CLM) - complete agreement life cycle (contract request & drafting, contract negotiation, agreement finalization).
• Worked with Informatica atmosphere to integrate Salesforce with Oracle database and Oracle ERP systems.
• Developed and deployed Workflow Rules, Approval Process and Validation Rules on Custom objects.
• Migrated data into Salesforce from traditional applications using CSV files using Data Loader.
• Implementation of components and wireframes using cross-browser compatible JavaScript, jQuery and AJAX.
• Provided post-implementation support to assist end users in creating Reports, Dashboards and certain Administration tasks including creating and maintaining User Profiles and Privileges.
• Designed Validation Rules along with Roll-Up Summary fields to maintain data quality and consistency.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets.
• Created and used Email templates in HTML and Visualforce.
• Used XML serialization for interacting with the database.
• Deployed application from Sandbox to other Sandboxes as well as into Production environments using Change Set and Force.com Migration tool.
• Worked on High Level Design document and Solution Document in addition to Business Requirement Document.

Environment: Agile , SalesForce.com Platform, Enterprise Edition, Sales Cloud, Apex Language, Visualforce (Pages, Component & Controllers), APTTUS CPQ, HTML, REST API, JavaScript, Reports, Eclipse IDE.

Confidential, Dallas, TX

Salesforce Developer /Admin

• Interacted with various business team members to gather and document the requirements. Implemented the requirements on Salesforce.com platform using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Developed several Triggers, Apex classes and Visual force pages as part of the application development.
• Used SOAP for services within the enterprise downloading the WSDL file.
• Used the ServiceMax to solve the tickets which are raised by customers.
• Customized tabs for different business user's groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Worked in Administration, Configuration, Implementation and Support of service max and Salesforce applications.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for Migrating the data from various business centers and business center users with the support of Saleforce.com.
• Developed custom UI using CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Created custom Entity Relationship data model based on the provided business requirements and integrated it with the Standard Salesforce Objects.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOAP, ServiceMax, Security Controls, Data Loader, Eclipse IDE.

Confidential, Jersey City, NJ

Salesforce Developer/Admin

• Interacted with various business user groups for gathering the requirements, designed use-case diagrams.
• Implemented Salesforce Service Cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Implemented field level security, Profile and audit trail setup.
• Customized several Workflows, validation rules, Triggers, Apex classes.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Customized email templates and used different error handling techniques to handle the data and send emails depending on the requirement.
• Improved reliability and performance of reporting enables analytics and exception reporting.
• Created lead foams, campaigns to lead foams, assigning task and managing work flows.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Individually worked on creating and implementing the Web-To-Case functionality to solve and track customer issues.
• Involved in Data mapping and Migration of data from legacy systems to Salesforce.com Objects and fields using Data Loader.
• Implemented S-controls to manage sales plan call sheets within Salesforce, capturing data and call activity.
• Wrote Triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.
• Developed and Customized User interface in Salesforce.com using Visual force, Apex controllers and Force.com IDE.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
• Designed & deployed Custom tabs, validation rules, Approval Processes & Auto-Response Rules for automating business logic.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Used Jira for Bug tracking, Issue Tracking, and Project Management tasks.
• Wrote Apex Test Classes to ensure Confidential least 75% code coverage for migration from Sandbox to Production environment.
• Maintained language settings and advanced currency management.
• Deployed SFDC package from one organization to other organization.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential

Java Developer

• Involved in development of CRM modules.
• Analyzed Functional and Business Requirements.
• Used AJAX for loading the fields dynamically in the Help Desk module.
• Developed various Java Bean classes, DAO classes and Java Bean helper classes.
• Designed and Developed front end part using JavaScript, HTML, CSS.
• Created Views, Procedures and Triggers by using PL/SQL.
• Designed XML Schema in XSD files.
• Bug fixing and maintenance of the product.
• Unit Testing the Modules.

Environment: Java, HTML, JavaScript, Oracle 10g (PL/SQL), Hibernate, XML, Eclipse 3.x, CSS, AJAX.