SUMMARY:

• Certified Salesforce Administrator and Force.com Developer with 8+ years of IT experience, which includes Salesforce application development and Salesforce Administration for 3000+ users in an enterprise sized companies.
• Good Understanding of Salesforce.com, Sales Cloud, Service Cloud, AppExchange and Salesforce Communities.
• Interface with vendor partner’s and Designed, Develop, maintain perform processes and implemented systems in Salesforce to support automation for CRM, SaaS operations, IT, and customer support processes.
• Experience in Change Management, Application Lifecycle Management using Sandboxes Environments.
• Worked on Salesforce Lightning Environment for developing visual force pages, and for better event driven responses in the User Interface.
• Expert in migrating data from various systems into Salesforce CRM using ETL tools - Informatica on Demand, Cast Iron (CI), AutoSys experience, to synchronize data between Sales.com and web service endpoints. Data Junction (Pervasive), Excel connector and DQC.
• The Developed unique, compelling, and innovative customer solutions leveraging the full power of the Salesforce platform.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/ CPQ
• Trained users on the Salesforce CRM platform for the awareness in Sales and Marketing Cloud
• Hands on Experience in Data Management, Data Security, Data Modeling, Workflow Automation, Formulas & Validations, Chatter.
• Sound knowledge on Visual Force Pages, Apex Triggers, Apex Classes, Batch Apex, HTML and JavaScript, SOQL, SOSL, Process Builder, Workflow, Visual Workflow and Approval Process, Reporting and Dashboards to support process automation.
• Supported projects and initiatives like Data migrations, business process implementations, and Automation. With strong administration and support expertise in Salesforce.com, including Security.
• Involved in Data Migration by using Data loader, Workbench and Command Line Data Loader.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing standard objects of Salesforce.com (SFDC) and other platform based technologies such as Visual Force and Force.com API.
• Created Visual Force Pages and components to render data from associated controllers and embedded Java Script and HTML.
• Designed and developed Salesforce applications using Apex Programming Language and Visual Force Pages, Process Builder, Visual work flows and Work Flows& Approvals.
• Successfully implemented Security/Sharing Rules, Configured Permission Sets, Field Level Security, Record Level Security, Profiles, and Roles etc. at the different hierarchical level of organization.
• Worked on Lightning Components and reused them in various phases of the application.
• Performed Bulk Data Migration from Traditional Applications to Salesforce using Import Wizard, Excel Connector, Dataloader.io, Workbench, backupify, Apex Data Loader utility and ETL tools, Cast Iron, ESB, Autosys.
• Customized standard objects, Created custom objects, Interfaces, Relationships, and Triggers.
• Successfully integrated Salesforce with the external application by using Web Services API and SOAP.
• Hands on experience in creating Custom fields, Pick Lists, cross Object Formula Fields, Lookups and Master-Details etc.
• Created professional grade documents with images.

TECHNICAL SKILLS:

Operating Systems: Windows 7/ Vista/ XP /Linux - Red Hat 6.2

Databases: Microsoft SQL Server, MS Access

Salesforce.com Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Apex Web Services, Apex Data Loader, Custom Objects, Case Management Automation, Workflow & Approvals, Dashboards, Reports, AppExchange Products.

Programming Languages: VB, SQL, Java, JavaScript, HTML, XML.

Force.com Tools: Eclipse, Workbench, Data Loader, Force.com Explorer, Dataloader.io, Force.com Explorer, Link Point 360, Backupify, Enabler4Excel, SOAP UI.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Sr.Salesforce Developer/ Administrator

Responsibilities:

• Developed Four Custom modules using Apex Classes, Triggers, Visualforce pages and Controller Classes, Batch Apex, Email Services using SOQL, SOSL queries for business functional needs.
• Modified and Implemented Approval processes and created Approval steps, which used Email Alerts, Field Updates, related tasks, Time-based Triggered tasks to implement business logic.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Used Salesforce Lightning Environment for creating quick response UI page through Ajax and Json calls.
• Worked with Customer and Partner Communities to extend Salesforce capability with the customers by giving access to Sobjects like Chatters, Cases and Solutions.
• Enabled communities to thousands of users in salesforce from Contacts standard object in the organization.
• Developed hundreds of Cross Object Formulas, Validation rules to maintain the quality of the data.
• Experience with AppExchange market place apps like Docusign, Congo Compressor, Rain King and partner products.
• Developed Visualforce pages with the help of Community Builder and force.com sites in the community cloud for customers and partners.
• Experience in using Integration tools like ESB, Informatica, AutoSys for synchronization with salesforce.
• Developed and Customized page layouts, Record Type, Entity-Relationship data model, validation rules, Components and VisualForce Pages on the standard & custom objects and tabs
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields with aggregate data from child records to the parent.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in CPQ to manage configuration, pricing, quoting, discounts, incentives, & proposals by using Apptus.
• Maintained CPQ (Configure Price Quote) steel brick tool updated with latest functionality by Installing Apttus CPQ releases.
• Designed Lightning components for Quick actions using Aura and lightning components like Schema Builder and Process Builder.
• Created and modified custom buttons using JavaScript and jQuery.
• Designed various Web pages in Visual Force for functional needs within Salesforce along with Process Builder and other Lightning Components.
• Created Record types and its page layouts, compact layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed and configured Custom Objects, Custom Reports and Dashboards and configured the Analytic Snapshots to dump the data on a regular basis for the sales performance and lead generation statistics for different user profiles based on the need in the organization.
• Deployed applications from Sandbox to Production using force.com IDE (Eclipse) and Change sets
• Involved in SFDC Administrative tasks like creating Profiles, Roles, Users, Custom Permissions, OWD settings, Sharing rules.

Environment: Salesforce.com, Apex, VisualForce, Sandbox Testing, Eclipse IDE Plug-In, Data Loader, Dataloader.io, Dream Factory (Snapshot), Bristlecone ODI Adapter, Force.com Explorer, Link Point360, Jitterbit, backupify, Enabler4Excel,CPQ.

Confidential, Hingham MA

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Developed Custom business logic using Apex Classes, Triggers, Components, Visualforce pages and Controller Classes for various functional needs.
• Modified existing Approval processes and created Approval steps, which used Email Alerts and Field Updates.
• Expert in Data Integration with the help of web services tools like Informatica, ESB and AutoSys.
• Deployed reusable apps with the help of all the five components of salesforce lightning components.
• Automated the process of creating Leads directly from Web and Auto-Response rules.
• Developed Formulas, Validation rules to maintain the quality of the data.
• Created Partner Portal and configured as per the requirements of the sales process.
• Packaged and deployed customizations from Sandbox to other environments using Force.com IDE’s.
• Deployed external applications with the help of REST API in Salesforce.
• Developed Email Templates, VisualForce Email Templates on application.
• Experience on using Salesforce Lighting UI for development and testing.
• Customized page layouts for standard objects and assigned Record Types by using Visualforce components.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Identified and documented bugs and feature requests in the products; determined workarounds for the software defects; worked closely with software engineers and customers to implement effective solutions along business-appropriate timelines.
• Worked with unique, compelling, and innovative customer Solutions.
• Created Dashboards using Customized Dashboard components.
• Involved in Unit Testing and wrote Test Methods using Force.Com utilities
• Conducted JAD sessions with the management, different 3rd party vendors, users, commercial and other stakeholders in open and pending issues to develop specifications.
• Implemented support services in various SDLC stages like custom development and production support.

Environment: Salesforce.com, Apex, Visualforce, Sandbox Testing, Eclipse IDE Plug-In, SVN Repository, Data Loader, Dream Factory (Snapshot), Link Point360, Jitterbit, backupify.

Confidential, Plano, TX

Salesforce Developer

Responsibilities:

• Created Custom Objects, Custom Tabs, and Entity-Relationship Data Model, validation Rules, Workflows and Approval Processes, Auto-Response Rules and Page layouts.
• Designed, developed and deployed Visual Force Page, Apex Classes, Controller Classes and Apex Triggers based on the business requirements.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization. Also created profiles and configured the permissions based on the organizational hierarchy using permission Sets.
• Worked on SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Provided support for the real time users in the organization and also helped them through salesforce navigation
• Involved in creating and customizing the Email template and configuring them to the Email alert within the workflow rule for a standard/custom object.
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Worked with junior team members to Design and Review code quality to ensure compliance with standards.
• Organized Daily Scrum meetings with all the team members to check whether we are on same page.

Environment: Salesforce.com platform, Visualforce, Apex Language, Data Loader, Sandbox Testing, HTML, JavaScript, Eclipse IDE.

Confidential, Portland, OR

Salesforce Developer

Responsibilities:

• Developed several Apex Triggers, Classes and Apex API based - Java classes during the project lifecycle.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Customizing the flex UI to show real time data consuming Sales force API.
• Modified existing Approval processes and created Approval steps, which used Email Alerts and Field Updates.
• Worked with Informatica ETL team for creating Data mapping for source and target systems.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics .
• Developed Formulas, Validation rules to maintain the quality of the data.
• Packaged and deployed customizations from Sandbox to other environments using Force.com IDE’s
• Customized page layouts for standard objects and assigned Record Types by using VisualForce components.
• Deployed applications from Sandbox to Production using Eclipse and Change sets
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Identified and documented bugs and feature requests in the products; determined workarounds for the software defects; worked closely with software engineers and customers to implement effective solutions along business-appropriate timelines.
• Created Dashboards using customized Dashboard components.
• Involved in Unit Testing and wrote Test Methods using Force.Com utilities

Environment: Salesforce.com, Apex, Visualforce, Sandbox Testing, Eclipse IDE Plug-In, SVN Repository, Data Loader, Dream Factory (Snapshot), Link Point 360, Jitterbit, backupify

Confidential, Edina, MN

Salesforce Developer

Responsibilities:

• Involved in creating and customizing the Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Cases, Solutions, Forecasts, Reports, and Dashboards.
• Created Partner Portal and configured as per the requirements of the sales process.
• Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked extensively on Force.com IDE Plug-in using Eclipse and ensured worked seamlessly within governor limits.
• Implemented Web Services with the help of REST and SOAP API along with WSDL, JSON and XML.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application.
• Managed Salesforce integration with existing systems and third-party providers like Informatica and cast iron.
• Collaborate with functional stakeholders to define and implement process improvement.

Environment: Salesforce.Com API, Data Loader, AppExchange, Sandboxes Testing, Metadata API, SOQL.

Confidential

Java Developer

Responsibilities:

• Implemented Struts MVC design pattern and front controller pattern for this project.
• Developed user interface by creating at least one webpage for each component using Struts web MVC and Action Servlet as a front controller for this application.
• Designed and developed the UI using JSP, HTML, HTML5, CSS and JavaScript, AJAX, JSON .
• Designed and developed user interfaces using JSP, CSS and implemented Ajax/JQuery for Asynchronous Retrieval of data.
• Implemented Web services for communication using SOAP, WSDL and EJB Technology.
• Developed Single-Sign-On (SSO) functionality, through which we can run SCM from Oracle Applications.
• Developed Struts-based form validation, Application error handling using the Struts Validator framework .
• Used JavaScript for validations and integrating business server side components on the client side within the browser.
• Created Web Services using SOAP to provide services to other systems within the company.
• Generated Use case diagrams, Class diagrams, and Sequence diagrams using Rational Rose.
• Involved in developing Front-end presentation using HTML, CSS, HTML5, JavaScript and JQuery .
• Used Configuration Management Tools for version control which is built on WinCVS.
• Designed database and created tables, written the complex SQL Queries and stored procedures as per the requirements.
• Wrote SQL commands and Stored Procedures to retrieve data from an Oracle database.
• Configured JBOSS Application server and deployed the web components.
• Provided troubleshooting and error handling support in multiple projects.

Environment: MVC, JSP, HTML, HTML5, CSS, Javascript, Ajax, JSON.