SUMMARY:

• A Certified Salesforce geek with over 7 years of experience in the Salesforce.com CRM both as Administrator and Developer including analysis, modeling, design, coding, testing and implementation on various business domains and 2 plus years in Java, J2EE.
• S trong experience in design, development and deployment of application using Force.com, Apex, Visual force and Cloud Computing based Sales force CRM, both as Administrator and Developer including analysis, modeling, design, coding, testing and implementation on various business domains customization and development
• Experience in working Agile, Waterfall, Test Driven Development (TDD) Organizations and understanding of the Force.com architecture.
• Experience in Collaborating in Development and implementation of Sales and Service Clouds for various clients.
• Knowledge of CRM processes like Sales, Marketing, Service cloud and Customer Support, Business processes. Improved solutions to improve CRM processes.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Custom fields, Tasks and Events
• In - depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Expert hands on skills in designing Salesforce objects and relationships between various objects.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation as per the application requirements
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader, Workbench, Dataloader.io.
• Experience in handing Account, Contact and Lead deduplication and data management projects using CRM Fusion (Demand Tool).
• Proficient at handling day to day Salesforce user requests in terms of Case Management.
• Experience in Territory management and designing Sales Territories to manage Regional donor management associates.
• Experience in Administration, Configuration, Implementation (Soap API, Rest API and Meta data API as Call in and callout services) and Support of Salesforce CRM and Salesforce SFA applications
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Hands on experience with Apex Language, Apex Trigger, Apex Classes, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers.
• Hands on Experience in implementation and customization of salesforce .com using Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards, visual workflows, Process builder.
• Explicitly worked on custom objects, custom fields, Pick-lists, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules.
• Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes and Activities.
• Configured and maintained user security permissions in compliance with organizational needs.
• Hands on experience in developing and configuring Reports, Custom Reports, report folders, report extractions, Dashboards for different user profiles based on the requirements.
• Worked on integrating external websites with salesforce .com CRM for generating web-to-leads and web-to-cases.
• Defining data Import maps and importing new data into Salesforce.com databases.
• Experience in working with Salesforce.com sandbox and production environments.
• Good understanding of ETL tools such as Informatica and Apex Data Loader etc.
• Working knowledge about lightening component of salesforce.
• Good experience in working with Java/J2EE technologies like Struts, Servlets, JSP, JDBC, HTML, JavaScript, Eclipse and Microsoft Visio.

TECHNICAL SKILLS:

Salesforce.com: Roles & Profiles, Workflows, Visual Workflows, Approvals, Email Templates, Formulas, Validation Rules, Apex, Apex Web Services, Visualforce, SOSL, SOQL, Lightening, Apex, Visual Force, SOQL, SOSL, Apex Triggers, Steelbrick CPQ, Apttus CPQ, Workbench, iHance, Rollup Helper, AppExchange, Visual Studio, Mavens-mate Force.com IDE.

SFDC Tools: Apex Data Loader, Connect offline, Connect Outlook, and Force.com IDE (Eclipse), Marketo

Java/J2EE: Java, J2EE, Struts, Servlets, JSP, JDBC, HTML, JavaScript, Eclipse.

Operating systems: Windows, LINUX

Database: Oracle 10g, Oracle 11g, SQL Server, DB2

Languages/Tools: Apex, Java, JavaScript, JavaScript Libraries, HTML, CSS, NetSuite, MS Office, Share Point

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Salesforce Administrator/Developer

Responsibilities:

• Working on Agile methodology where requirements, design, testing, deployment needs to be done as early as possible.
• As Administrator was responsible for, Creating/Setting up Salesforce user Accounts providing the required permissions and ensuring access for various tools by correct Provisioning of Licenses.
• Working on setting up Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• By Customizing profiles to ensure limited access and securing data integrity and data security across the organization and introducing new access standards to reduce future collisions or data risks.
• Working with Sales and Service Clouds on the project.
• Designing better customized profile based page layouts specific to a user by using Record Types as to make sure that the right data is available for the right users.
• Working on the security level setting in the company for all the Users of the salesforce system.
• Automating day to day workflows and designing better ways to organize data flow and processes using appropriate validation rules and advanced Workflows rules, Process builders and Approvals.
• Develop and maintain customizations using declarative functionalities of Sales force including Public groups, Permission sets, Reports, dashboards, Workflows, Approval Processes, Process Builder, Validations, Custom Permissions sets.
• Working on Designing Custom Validation Rules, Triggers, workflow rules and specify related tasks, time triggered tasks, email alerts, filed updates to enable business logic.
• Working on setting up of synchronization of contacts, email alerts, events and tasks amidst Salesforce to Outlook and Outlook to Salesforce strongly.
• Managed Auto response rules if customers approached beyond the business hours.
• Handling issues based on categories and resolve by Prioritizing issues that hit production first in areas related to User objects, Reports, dashboards, Wave analytics and handle data loading.
• Perform risk analysis associated with requested changes/enhancements, ensure change management practices are followed and help business make the right decision by communicating the impacts and alternatives.
• Proactively identify and implement new enhancements, and system customizations to maintain data integrity, automate manual processes.
• Coordinate and maintain strong working relationships with critical business partners (Sales Ops, Business Ops, Partner Ops, Product & Pricing) to expedite the review and approval process for any Salesforce.com customizations.
• Working on Documentation of steps involved in performing tasks enabling the higher management to have better understanding of the related system; Salesforce.com CRM.
• Developing Sales cloud to improve forecasting, campaign, and Partner Portal for channel partner with deal registration.
• Working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Working on part of Development Team, to design, Test and Implement integrations to integrate data from Salesforce.com using SFDC APIs.
• Designing/Testing Visualforce pages, Apex Triggers, Apex Classes, Apex Test Classes on Salesforce Sandbox environments.
• Experienced to code using developer console, Mavensmate IDE Development environments to create Apex Classes, Apex Triggers, Visualforce Pages to develop custom business logic.
• Designed various Web Pages in Visualforce for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Creating the connection between Apex Classes and Visual Force Pages to enable custom functionalities.
• Writing SOQL & SOSL queries for data manipulation needs of the application using platform database objects.
• Used the sandbox for testing and migrated the code to the Production org instance after UAT testing using multiple test data sets.
• Working as a part of UAT team to test the Apttus implementation Project before going live.
• Setting up & Customization of Apttus product configurator and quote application according to business needs.
• Generating quote PDF’s documents from Salesforce.com and using the out of the box features of Apttus CPQ.
• Working with Apttus X-author for excel, uploaded the data to salesforce from X-author.
• Used ServiceMax to provide perfect service delivery process, drive revenue growth to the customers.
• Working with Dell Boomi to integrate the data from other tools to the Product costing model.
• Handling data import and export utilizing various Salesforce Tools such as Apex Data loader, Data loader.IO, Workbench.

Environment: Saleforce.com platform with out of the box features, Force.com, User Management, Sharing Rules, Record types, Reports, Dashboards, Email Alerts, Triggers, Workflows, Validation Rules, Standard and Custom Objects, Eclipse, Mavensmate, Developer Console, Apex Classes, Apex Triggers Force.com, Apex Standard and Custom Controllers, Visual Force Pages, XML, Triggers, API, Data Loader, Dataloader.io, Apttus, Boomi, ServiceMax, MS-Excel.

Confidential, San Carlos,CA

Salesforce Administrator / Business Analyst

Responsibilities:

• Creating/Setting up Salesforce user Accounts providing the required permissions and ensuring access for various tools by correct Provisioning of Licenses.
• Enhancing profiles to ensure limited access and securing data integrity and data security across the organization and introducing new access standards to reduce future collisions or data risks.
• Automating day to day workflows and designing better ways to organize data flow and processes using appropriate validation rules and advanced Workflows rules, Process builders and Approvals.
• Implementing new ways to ensure better utilization of available Salesforce resources such as Licenses, Object limitations, Fields Usage, Data Usage.
• Designing better customized profile based page layouts specific to a user by using Record Types as to make sure that the right data is available for the right users.
• As part of Sales Operations, introducing constant checks and balances in place to ensure smooth Sales flow and supporting any Forecasting or Pipeline related needs from Sales Teams and directors.
• Collecting feedback from organization users as to improve the current system and upgrade necessary areas with high importance to the Business Process.
• Introducing new ways to calculate user efficiency by measuring Sales Forecast, Sales Pipeline, User interaction, Customer satisfaction and many other areas
• With effectively training and supporting end user queries in Salesforce on day to day basis, along with enabling the Data Analysts on user queries to ensure delegation and effective Case management.
• Worked on setting up efficient territory rules as to design a advanced Territory management system which will ensure that all the Lead, Opportunity, Account in Salesforce get automatically get assigned to the right territory and their respective Sales Team. With constantly updating the Sales Teams on these territories as to keep the system up to date and realigning the data in Salesforce.
• Hands on skills in Steelbrick CPQ, with contributions towards tool enhancements, business logic changes and process changes as to support the organization.
• Along with experience in using and implementing Apttus CPQ on Production environment, also supporting the Business users with Quoting related help.
• Have managed Product setup and pricing, Price book Setup and price book updates with Standard pricing, tier pricing and band based pricing setup for CPQ.
• Creating Summary, Matrix and Joined reports and Dashboards as to present 360-degree view of the information.
• Maintaining Salesforce Data hygiene by implementing various techniques of identifying incorrect data, making regular constant corrections, recognizing root causes of incorrect data, introducing new processes to ensure future data hygiene.
• Coordinating with various teams worldwide to ensure Business knowledge transfer and acting a Salesforce point of contact.
• Building documentation for Company Standards and policies, Project milestones, updates trivial changes, Business logic, and process changes.
• Well experienced in managing an off shore team of three data analysts in assigning day to day responsibilities, working with the team to meet the close deadlines and deliverables, training the team on regular basis with new Business logic, introducing efficient ways to manage work.

Environment: Salesforce.com platform (Workflow and Approvals, Process Builder, Role Hierarchies, Profiles, Permission Sets, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Data Loader, Excel enabler for Salesforce), NetSuite, Workbench, MS Project, MS Excel, PowerPoint, Jira.

Confidential,Houston, TX

Salesforce Administrator

Responsibilities:

• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Admix with business users to revise and renew Software System Requirements, Business Process Requirements.
• Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Work Flows, Pick list, Field Updates, Email Generation and Approval Processes for automated alerts.
• Assisted on Record Types, Validation Rules, Triggers and Page Layouts.
• Generate Email Templates and also have knowledge in bulk emailing users.
• Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Examined the necessities with business team and transformed the requirements into full technical necessities.
• Worked on developing standard/custom controllers, controller extensions and Visual Force pages.
• Advanced the Apex Triggers to safeguard the correct data entries in to the system.
• Enhanced, configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication with customers and partner portals.
• Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created Tabs, Sharing Rules and Custom Objects as per the business needs.
• Shaped Dashboards and Reports as per the business needs.
• Specified user support and bug fixing actions.
• Projected various Email templates.
• Implemented the developments of Custom Objects, Workflows, Triggers, Reports and Fields into the test and prod boxes to Sync with them.

Environment: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows.

Confidential,Santa Monica,CA

Salesforce Administrator

Responsibilities:

• Develop and modify workflows, validation rules, process builder jobs.
• Develop and enforce sales team processes to ensure timely and accurate data capture and management in Salesforce.com.
• Customize and manage all aspects of the Salesforce.com user interface.
• Customize fields and page layouts for all objects.
• Define and collect metrics and key performance indicators that align with the goals of the business.
• Create and manage workflows.
• Creating Page Layouts, Building complex Reports & Dashboard.
• Implementing Third party application, Yesware, Docusign, Mailchimp, Quickbooks.
• Daily import high volume of leads, contacts and accounts via data loader.

Confidential,Lincolnshire,IL

Java Developer / Salesforce Admin

Responsibilities:

• Analyzed the business requirement and developed app using Java and Mozilla XUL.
• Involved in development using spring, Hibernate and JSF Framework. Used ANT script for project deployment.
• Use case, design - class, sequence diagrams. User Interface design
• Data Modeling - logical and physical models
• Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis
• Understand the business aspect of the application and converted into requirements document.
• Involved in the analysis, design, implementation, and testing of the project.
• Implemented the presentation layer with HTML, XHTML and JavaScript.
• Developed web components using JSP, Servlets and JDBC.
• Implemented database using SQL Server.
• Designed tables and indexes.
• Wrote complex SQL and Stored procedures.
• Involved in fixing bugs and unit testing with test cases using JUnit.
• Developed user and technical documentation.
• Salesforce implementation.
• Migration to Salesforce from others CRM systems
• User training
• Salesforce Marketing Automation